0001558370-21-002391 | 10-K | XBRL Viewer

Document and Entity Information - USD ($) $ in Millions	12 Months Ended
Document and Entity Information - USD ($) $ in Millions	Dec. 31, 2020	Feb. 19, 2021
Document and Entity Information [Abstract]
Document Type	10-K
Document Annual Report	true
Document Transition Report	false
Document Period End Date	Dec. 31, 2020
Entity File Number	001-39399
Entity Registrant Name	JAMF HOLDING CORP.
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	82-3031543
Entity Address, Address Line One	100 Washington Ave S
Entity Address, Address Line Two	Suite 1100
Entity Address, City or Town	Minneapolis
Entity Address, State or Province	MN
Entity Address, Postal Zip Code	55401
City Area Code	612
Local Phone Number	605-6625
Title of 12(b) Security	Common Stock, $0.001 par value per share
Trading Symbol	JAMF
Security Exchange Name	NASDAQ
Entity Well-known Seasoned Issuer	No
Entity Voluntary Filers	No
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
ICFR Auditor Attestation Flag	false
Entity Filer Category	Non-accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	true
Entity Ex Transition Period	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		117,464,443
Entity Public Float	$ 0.0
Current Fiscal Year End Date	--12-31
Document Fiscal Year Focus	2020
Document Fiscal Period Focus	FY
Entity Central Index Key	0001721947
Amendment Flag	false

CONSOLIDATED BALANCE SHEETS - USD ($) $ in Thousands	Dec. 31, 2020	Dec. 31, 2019
Current assets:
Cash and cash equivalents	$ 194,868	$ 32,433
Trade accounts receivable, net of allowances of $530 and $200 at December 31, 2020 and 2019, respectively	69,056	46,513
Income taxes receivable	632	14
Deferred contract costs, current	9,959	5,553
Prepaid expenses	13,283	10,935
Other current assets	1,113	3,133
Total current assets	288,911	98,581
Equipment and leasehold improvements, net	12,755	12,477
Goodwill	541,480	539,818
Other intangible assets, net	202,878	235,099
Deferred contract costs, noncurrent	26,770	16,234
Other assets	5,359	2,599
Total assets	1,078,153	904,808
Current liabilities:
Accounts payable	6,967	3,684
Accrued liabilities	31,574	26,927
Income taxes payable	713	819
Deferred revenues	160,443	120,089
Total current liabilities	199,697	151,519
Deferred revenues, noncurrent	45,507	20,621
Deferred tax liability, net	6,422	18,133
Debt		201,319
Other liabilities	11,046	9,338
Total liabilities	262,672	400,930
Stockholders' equity:
Common stock, $0.001 par value, 500,000,000 and 132,000,000 shares authorized at December 31, 2020 and 2019, respectively; 116,992,472 and 102,843,612 shares issued and outstanding at December 31, 2020 and 2019, respectively	117	103
Additional paid-in capital	903,116	568,756
Accumulated deficit	(87,752)	(64,981)
Total stockholders' equity	815,481	503,878
Total liabilities and stockholders' equity	$ 1,078,153	$ 904,808

CONSOLIDATED BALANCE SHEETS (Parenthetical) - USD ($) $ in Thousands	Dec. 31, 2020	Jul. 24, 2020	Dec. 31, 2019
CONSOLIDATED BALANCE SHEETS
Allowance	$ 530		$ 200
Preferred stock, par value	$ 0.001	$ 0.001	$ 0.001
Preferred stock, shares authorized	50,000,000	50,000,000	0
Preferred stock, shares issued	0		0
Preferred stock, shares outstanding	0		0
Common stock, par value	$ 0.001	$ 0.001	$ 0.001
Common stock, shares authorized	500,000,000	500,000,000	132,000,000
Common stock, shares issued	116,992,472		102,843,612
Common stock, shares outstanding	116,992,472		102,843,612

CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Revenues [Abstract]
Revenue	$ 269,451	$ 204,027	$ 146,562
Cost of revenue:
Amortization expense	10,753	10,266	8,969
Total cost of revenue	60,788	56,029	49,303
Gross profit	208,663	147,998	97,259
Operating expenses:
Sales and marketing	96,251	71,006	51,976
Research and development	52,431	42,829	31,515
General and administrative	51,904	32,003	22,270
Amortization expense	22,575	22,416	21,491
Total operating expenses	223,161	168,254	127,252
Income (loss) from operations	(14,498)	(20,256)	(29,993)
Interest expense, net	(10,741)	(21,423)	(18,203)
Loss on extinguishment of debt	(5,213)
Foreign currency transaction loss	(722)	(1,252)	(418)
Other income, net	91	220	221
Loss before income tax benefit	(31,083)	(42,711)	(48,393)
Income tax benefit	8,312	10,111	12,137
Net loss	$ (22,771)	$ (32,600)	$ (36,256)
Net loss per share, basic and diluted	$ (0.21)	$ (0.32)	$ (0.35)
Weighted-average shares used to compute net loss per share, basic and diluted	108,908,597	102,752,092	102,325,465
Subscription
Revenues [Abstract]
Revenue	$ 249,192	$ 175,189	$ 113,040
Cost of revenue:
Cost of revenue	39,323	31,539	24,088
Services/Professional Services
Revenues [Abstract]
Revenue	14,525	19,008	20,206
Cost of revenue:
Cost of revenue	10,712	14,224	16,246
License
Revenues [Abstract]
Revenue	$ 5,734	$ 9,830	$ 13,316

CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY - USD ($) $ in Thousands	Common Stock IPO [Member]	Common Stock Private Placement [Member]	Common Stock	Additional Paid-in Capital IPO [Member]	Additional Paid-in Capital Private Placement [Member]	Additional Paid-in Capital	Accumulated Deficit	IPO [Member]	Private Placement [Member]	Total
Balance at Dec. 31, 2017			$ 102			$ 561,288	$ 3,875			$ 565,265
Balance (shares) at Dec. 31, 2017			102,300,010
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Exercise of stock options			$ 1			1,769				1,770
Exercise of stock options (shares)			322,851
Vesting of restricted stock units (shares)			26,840
Share-based compensation						2,315				2,315
Net loss							(36,256)			(36,256)
Balance at Dec. 31, 2018			$ 103			565,372	(32,381)			533,094
Balance (shares) at Dec. 31, 2018			102,649,701
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Exercise of stock options						923				923
Exercise of stock options (shares)			168,391
Vesting of restricted stock units (shares)			25,520
Share-based compensation						2,461				2,461
Net loss							(32,600)			(32,600)
Balance at Dec. 31, 2019			$ 103			568,756	(64,981)			503,878
Balance (shares) at Dec. 31, 2019			102,843,612
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock	$ 14			$ 322,399	$ 2,233			$ 322,413	$ 2,233
Issuance of common stock (shares)	13,500,000	85,880
Exercise of stock options						2,985				2,985
Exercise of stock options (shares)			526,460
Vesting of restricted stock units (shares)			36,520
Share-based compensation						6,743				6,743
Net loss							(22,771)			(22,771)
Balance at Dec. 31, 2020			$ 117			$ 903,116	$ (87,752)			$ 815,481
Balance (shares) at Dec. 31, 2020			116,992,472

CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Cash flows from operating activities
Net loss	$ (22,771)	$ (32,600)	$ (36,256)
Adjustments to reconcile net loss to cash provided by (used in) operating activities:
Depreciation and amortization expense	38,168	36,807	33,914
Amortization of deferred contract costs	9,647	6,250	3,391
Amortization of debt issuance costs	773	1,120	513
Provision for bad debt expense and returns	1,024	279	37
Loss (gain) on disposal of equipment and leasehold improvements	(29)	(17)	14
Loss on extinguishment of debt	5,213
Share-based compensation	6,743	2,461	2,315
Deferred tax benefit	(8,675)	(11,247)	(12,550)
Adjustment to contingent consideration	(1,000)	200
Other	(263)
Changes in operating assets and liabilities:
Trade accounts receivable	(23,170)	(14,741)	(3,353)
Income tax receivable/payable	(766)	559	(977)
Prepaid expenses and other assets	(4,119)	(4,585)	(2,555)
Deferred contract costs	(24,589)	(17,050)	(13,222)
Deferred taxes	145
Accounts payable	3,888	1,138	(313)
Accrued liabilities	5,501	6,390	5,965
Deferred revenue	65,125	36,998	32,476
Other liabilities	1,898	(58)	(39)
Net cash provided by operating activities	52,743	11,904	9,360
Cash flows from investing activities
Acquisition, net of cash acquired	(2,512)	(40,173)	(2,893)
Purchases of equipment and leasehold improvements	(4,368)	(7,190)	(2,909)
Proceeds from sale of equipment and leasehold improvements	4
Net cash used in investing activities	(6,876)	(47,363)	(5,802)
Cash flows from financing activities
Proceeds from debt		40,000
Debt issuance costs	(1,264)	(1,550)
Payments on Revolver	(205,000)	(10,000)
Payment of debt extinguishment costs	(2,050)
Proceeds from initial public offering, net of underwriting discounts and commissions	326,316
Cash paid for offering costs	(7,256)	(721)
Proceeds from private placement	2,233
Proceeds from the exercise of stock options	2,985	923	1,770
Net cash provided by financing activities	115,964	28,652	1,770
Effect of exchange rate changes on cash and cash equivalents	604
Net increase (decrease) in cash and cash equivalents	162,435	(6,807)	5,328
Cash and cash equivalents, beginning of period	32,433	39,240	33,912
Cash and cash equivalents, end of period	194,868	32,433	39,240
Supplemental disclosures of cash flow information:
Cash paid for interest	12,649	20,693	17,835
Cash paid for income taxes, net of refunds	$ 1,394	$ 596	$ 1,461

Basis of presentation and description of business

12 Months Ended

Dec. 31, 2020

Basis of presentation and description of business

Basis of presentation and description of business

Note 1. Basis of presentation and description of business

Description of business

Jamf Holding Corp. and its wholly owned subsidiaries, collectively, are referred to as the “Company,” “we,” “us” or “our.” We are the standard in Apple Enterprise Management, and our cloud software platform is the only vertically-focused Apple infrastructure and security platform of scale in the world. We help organizations connect, manage and protect Apple products, apps and corporate resources in the cloud without ever having to touch the devices. With our products, Apple devices can be deployed to employees brand new in the shrink-wrapped box, automatically set up and personalized at first power-on and continuously administered throughout the life of the device. Our customers are located throughout the world.

Initial public offering

On July 24, 2020, the Company closed its IPO through which it issued and sold 13,500,000 shares of common stock at the IPO Price. In connection with the IPO, the Company raised approximately $319.0 million after deducting the underwriting discount and commissions of $24.7 million and offering expenses of $7.3 million. Upon completion of the IPO, authorized capital stock consisted of 500,000,000 shares of common stock, par value $0.001 per share, and 50,000,000 shares of undesignated preferred stock, par value $0.001 per share.

Concurrently with the Company’s IPO, the Company issued and sold 85,880 shares of its common stock in a private placement to certain of its named executive officers, certain of its other employees and its independent directors at the IPO Price for aggregate consideration of approximately $2.2 million.

Upon closing of the IPO, the Company repaid $205.0 million of the principal amount of its then existing Term Loan Facility (the “Prior Term Loan Facility”) and paid $3.4 million of accrued interest and $2.0 million of prepayment penalty. The Company also wrote off $3.2 million of remaining debt issuance costs upon repayment of the debt. The Company recorded a loss on debt extinguishment of $5.2 million for the prepayment penalty and write off of debt issuance costs in the third quarter of 2020.

Vista Equity Partners acquisition

On November 13, 2017, Vista acquired a majority share of all the issued and outstanding shares of the Company at the purchase price of $733.8 million (the “Vista Acquisition”). As of December 31, 2020, funds controlled by Vista own approximately 62.3% of our outstanding common stock. As a result, we are a “controlled company” under NASDAQ Global Select Market (“NASDAQ”) corporate governance rules.

Emerging growth company status

We are an emerging growth company as defined in the JOBS Act. Under the JOBS Act, emerging growth companies can delay adopting new or revised accounting standards issued subsequent to the enactment of the JOBS Act, until such time as those standards apply to private companies.

We have elected to use this extended transition period for complying with new or revised accounting standards that have different effective dates for public and private companies until the earlier of the date that it is (i) no longer an emerging growth company or (ii) affirmatively and irrevocably opt out of the extended transition period provided in the JOBS Act. As a result, our consolidated financial statements may not be comparable to companies that comply with the new or revised accounting pronouncements as of public company effective dates.

We will remain an emerging growth company for the first five fiscal years after the completion of our IPO, unless one of the following occurs: (i) our total annual gross revenue is at least $1.07 billion, (ii) we have issued more

than $1.0 billion in non-convertible debt securities during the prior three year period, or (iii) we are deemed to be a large accelerated filer, which means the market value of our common stock that is held by non-affiliates exceeds $700.0 million as of the prior June 30.

Basis of presentation

The accompanying consolidated financial statements have been prepared in accordance with GAAP and include all adjustments necessary for the fair presentation of the consolidated financial position, results of operations, and cash flows of the Company.

Certain reclassifications of prior period amounts have been made to conform to the current presentation. In the fourth quarter of 2020, the Company reclassified on-premise subscription revenue from license revenue to subscription revenue in the consolidated statements of operations on a retroactive basis. The amounts reclassified for the years ended December 31, 2019 and 2018 were $16.1 million and $12.7 million, respectively. The revised presentation is consistent with our disaggregated revenue disclosure and is more consistent with how investors and other users of the financial statements evaluate overall subscription revenue. The reclassification had no impact on total revenue.

In 2020, the Company reclassified cash paid for offering costs of $721 thousand during the year ended December 31, 2019 from operating activities to financing activities in the consolidated statements of cash flows as a result of the completion of our IPO. The impact of the reclassification was not material to current or prior period financial statements.

Subsequent events

The Company evaluated events or transactions that occurred after the balance sheet date for potential recognition or disclosure through the date the financial statements were issued. No subsequent events or transactions were identified.

Use of estimates

The preparation of the consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, the disclosure of contingent assets and liabilities as of the reporting date, and the reported amounts of revenues and expenses during the reporting period. These estimates are based on management’s best knowledge of current events and actions that the Company may undertake in the future and include, but are not limited to, revenue recognition, stock-based compensation, commissions, goodwill and accounting for income taxes. Actual results could differ from those estimates.

Segment and geographic information

Our chief operating decision maker (“CODM”) is our Chief Executive Officer, who reviews financial information presented on a consolidated basis for purposes of making operating decisions, assessing financial performance and allocating resources. We operate our business as one operating segment and therefore we have one reportable segment.

Revenue by geographic region as determined based on the end user customer address was as follows:



	Years Ended December 31,
	2020		2019		2018

	(in thousands)
The Americas	$	208,294	$	156,259	$	117,454
Europe, the Middle East, India, and Africa		45,971		36,235		20,536
Asia Pacific		15,186		11,533		8,572
	$	269,451	$	204,027	$	146,562

Summary of significant accounting policies

12 Months Ended

Dec. 31, 2020

Summary of significant accounting policies

Summary of significant accounting policies

Note 2. Summary of significant accounting policies

Principles of consolidation

The consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation.

Net loss per share of common stock

Basic net loss per common share is calculated by dividing the net loss by the weighted-average number of common shares outstanding during the period without consideration for potentially dilutive securities. Diluted net loss per common share is computed by dividing the net loss by the weighted-average number of common shares and potentially dilutive securities outstanding for the period determined using the treasury-stock method. For purposes of the diluted net loss per common share calculation, RSUs and stock options are considered to be potentially dilutive securities. Because we have reported a net loss for the years ended December 31, 2020, 2019 and 2018, the number of shares used to calculate diluted net loss per common share is the same as the number of shares used to calculate basic net loss per common share for those periods because the potentially dilutive shares would have been anti-dilutive if included in the calculation.

Cash and cash equivalents

The Company considers any highly liquid investments purchased with original or remaining maturities at the time of purchase of three months or less to be cash equivalents. The Company maintains cash in deposit accounts that, at times, may exceed federally insured limits. The Company has not experienced any losses in such accounts.

Trade receivables, net

Credit is extended to customers in the normal course of business, generally with 30-day payment terms. Receivables are recorded at net realizable value, which includes allowances for doubtful accounts.

The Company reviews the collectability of trade receivables on an ongoing basis. The Company reserves for trade receivables determined to be uncollectible. This determination is based on the delinquency of the account, the financial condition of the customer and the Company’s collection experience. The Company writes-off trade receivable balances against the allowance when a determination is made that the balance is uncollectible and collection of the receivable is no longer being actively pursued.

Activity related to our allowance for doubtful accounts was as follows:


	Years Ended December 31,
	2020		2019		2018

	(in thousands)
Balance, beginning of period	$	200	$	60	$	60
Bad-debt expense		824		279		37
Accounts written off		(494)		(139)		(37)
Balance, end of period	$	530	$	200	$	60

For the year ended December 31, 2020, the Company had two distributors that accounted for more than 10% of total net revenues. Total receivables related to these distributors were $19.8 million as of December 31, 2020. For the years ended December 31, 2019 and 2018, the Company had one distributor that accounted for more than 10% of total net revenues. Total receivables related to this distributor were $6.0 million as of December 31, 2019.

No single end customer accounted for more than 10% of total revenue for the years ended December 31, 2020, 2019 and 2018.

Equipment and leasehold improvements, net

Equipment and leasehold improvements are recorded at cost less accumulated depreciation. Expenditures for renewals and betterments that extend the life of such assets are capitalized. Depreciation is computed using the straight-line method over the estimated useful lives of the assets. These lives are 3 years for computers and server equipment, 3 years for software, 5 years for furniture and fixtures, and the lesser of the lease term or the useful life of the leasehold improvements. Repair and maintenance costs are expensed as incurred. Differences between amounts received and the net carrying value of assets retired or disposed of are charged to income as incurred.

Impairment or disposal of long-lived assets

The Company evaluates the recoverability of its long-lived assets in accordance with the provisions of ASC Topic 360, Property, Plant and Equipment, which requires that long-lived assets and finite-lived identifiable intangible assets be reviewed for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset may not be recoverable. No impairment losses were recognized during the year.

Goodwill

The Company evaluates goodwill for impairment in accordance with ASC Topic 350, Goodwill and Other Intangible Assets, which requires goodwill to be either qualitatively or quantitatively assessed for impairment annually (or more frequently if impairment indicators arise) for each reporting unit. The Company has one reporting unit. The Company performs its impairment testing of goodwill at least annually and more frequently if events occur that would indicate that it is more likely than not the fair value of the reporting unit is less than the carrying value. If the Company’s reporting unit carrying amount exceeds its fair value, an impairment charge will be recorded based on that difference. The impairment charge will be limited to the amount of goodwill currently recognized in the Company’s single reporting unit. The Company performed the annual assessment as of October 1, 2020, and no impairment was identified. No other interim impairment tests were deemed necessary.

Other intangibles, net

Other intangible assets, including customer relationships, developed technology, trademarks and non-competes, acquired in our previous acquisitions, have definite lives and are amortized over a period ranging from 1 to 12 years on a straight-line basis. Intangible assets are tested for impairment whenever events or circumstances indicate that the carrying amount of an asset (asset group) may not be recoverable. An impairment loss is recognized when the carrying amount of an asset exceeds the estimated undiscounted cash flows generated by the asset. The amount of the impairment

loss recorded is calculated by the excess of the asset’s carrying value over its fair value. No impairment losses were recognized during the year.

Debt issuance costs

Costs of debt financing are charged to expense over the lives of the related financing agreements. Remaining costs and the future period over which they would be charged to expense are reassessed when amendments to the related financing agreements or prepayments occur. Debt issuance costs for the Company's term loans are recognized as an offset to the Company's debt liability and are amortized using the effective-interest method. Debt issuance costs for the Company’s revolving lines of credit are recognized within other assets and are amortized on a straight-line basis.

Stock split

On July 10, 2020, the Company effected a 110-for-1 stock split of its common stock. The par value of the common stock was not adjusted as a result of the stock split. Accordingly, all share and per share amounts for all periods presented in the accompanying consolidated financial statements and notes thereto have be adjusted retrospectively, where applicable, to reflect this stock split.

Offering costs

Prior to the IPO, the Company capitalized offering costs incurred in connection with the sale of common stock in the IPO, including legal, accounting, printing, and other IPO-related costs. The balance of deferred offering costs included within other current assets as of December 31, 2019 was $2.3 million. Upon completion of the IPO, $7.3 million of deferred offering costs were reclassified to stockholders’ equity and recorded against the proceeds from the offering. During the year ended December 31, 2020, the Company incurred costs of $0.7 million in connection with the sale of common stock in a secondary offering after the IPO. The Company did not receive any proceeds as only certain selling shareholders participated in the offering. These costs were expensed as incurred and included in general and administrative expenses in the consolidated statements of operations.

Foreign currency remeasurement

Our reporting currency is the U.S. dollar. The functional currency of all our international operations is the U.S. dollar. The assets, liabilities, revenues and expenses of the Company’s foreign operations are remeasured in accordance with ASC Topic 830, Foreign Currency Matters. Remeasurement adjustments are recorded as foreign currency transaction gains (losses) in the consolidated statements of operations.

Stock-based compensation

The Company applies the provisions of ASC Topic 718, Compensation — Stock Compensation (“ASC 718”), in its accounting and reporting for stock-based compensation. ASC 718 requires all stock-based payments to employees, including grants of employee stock options, to be recognized in the income statement based on their fair values. All service-based options outstanding under the Company’s option plans have exercise prices equal to the fair value of the Company’s stock on the grant date. The fair value of these service options is determined using the Black-Scholes option pricing model. The estimated fair value of service-based awards is recognized as compensation expense over the applicable vesting period. All awards expire after 10 years. There were no service options granted during the year ended December 31, 2020. The fair value of each grant of service options during the years ended December 31, 2019 and 2018 was determined by the Company using the methods and assumptions discussed below. Each of these inputs is subjective and generally requires judgment to determine.

Expected Term — The expected term of stock options represents the weighted-average period the stock options are expected to be outstanding. For time-based awards, the estimated expected term of options granted is generally calculated as the vesting period plus the midpoint of the remaining contractual term, as the Company does not have sufficient historical information to develop reasonable expectations surrounding future exercise patterns and post-vesting employment termination behavior.

Expected Volatility — The expected stock price volatility assumption was determined by examining the historical volatilities of a group of industry peers, as the Company did not have any trading history for its common stock. The Company will continue to analyze the historical stock price volatility and expected term assumptions as more historical data for the Company’s common stock becomes available.

Risk-Free Interest Rate — The risk-free rate assumption was based on the U.S. Treasury instruments with terms that were consistent with the expected term of the Company’s stock options.

Expected Dividend — The expected dividend assumption was based on the Company’s history and expectation of dividend payouts.

Fair Value of Common Stock — The fair value of the shares of common stock underlying the stock options has historically been the responsibility of and determined by the Company’s board of directors. Because there was no public market for the Company’s common stock prior to our IPO, the board of directors used independent third-party valuations of the Company’s common stock, operating and financial performance, and general and industry-specific economic outlook, amongst other factors.


	Years Ended December 31,
	2020		2019						2018
Expected life of options		—		6.25	years					6.25	years
Expected volatility		—		45.1	%	–	45.3	%		44.8	%	–	46.6	%
Risk-free interest rates		—		1.6	%	–	1.7	%		2.5	%	–	2.8	%
Expected dividend yield		—					—						—
Weighted-average grant-date fair value		—	$	7.29					$	2.69

Compensation cost for RSUs is determined based on the fair market value of the Company’s stock at the date of the grant. Stock-based compensation expense is generally recognized over the required service period. Forfeitures are accounted for when they occur.

The Company also grants performance-based awards to certain executives that vest and become exercisable when Vista’s realized cash return on its investment in the Company equals or exceeds $1.515 billion upon a change in control of the Company (“Termination Event”). The terms of the agreement do not specify a performance period for the occurrence of the Termination Event. The contractual term of the awards is 10 years. These options are also referred to as return target options. Beginning in 2019, the Company used a Modified Black-Scholes option pricing model which uses Level 3 inputs for fair value measurement. Prior to 2019, the fair value of the awards were determined using a Monte Carlo simulation, which yielded similar results.

In conjunction with the IPO, the vesting conditions of the performance-based awards were modified to also vest following an IPO and registration and sale of shares by Vista provided that Vista achieves a cash return on its equity investment in the Company equaling or exceeding $1.515 billion. In accordance with ASC 718, we calculated the fair value of these options on the modification date. The value of these options on the date of modification as of June 30, 2020 was $33.0 million. As the awards are not currently considered probable of meeting vesting requirements, no expense has been recognized, and the timing of any future expense recognition is unknown.


	Years Ended December 31,
	2020			2019						2018
Expected life of options		1.50	years		3 - 3.25	years					4.50	years
Expected volatility		55	%		50	%	–	55	%		55	%
Risk-free interest rates		0.16	%		1.49	%	–	1.67	%		2.70	%
Expected dividend yield		—						—			—
Weighted-average grant-date fair value	$	8.95		$	6.02					$	1.91

Income taxes

We account for income taxes in accordance with ASC Topic 740, Income Taxes, under which deferred tax liabilities and assets are recognized for the expected future tax consequences of temporary differences between financial statement carrying amounts and the tax basis of assets and liabilities and net operating loss and tax credit carryforwards. Valuation allowances are established when necessary to reduce deferred tax assets to the amount expected to be realized.

We use a recognition threshold and measurement attribute for the financial statement recognition and measurement of a tax position taken or expected to be taken in a tax return. A tax position is recognized when it is more likely than not that the tax position will be sustained upon examination, including resolution of any related appeals or litigation processes. A tax position that meets the more-likely-than-not recognition threshold is measured at the largest amount of benefit that is greater than 50% likely of being realized upon ultimate settlement with a taxing authority. The standard also provides guidance on derecognition of tax benefits, classification on the balance sheet, interest and penalties, accounting in interim periods, disclosure and transition.

Revenue recognition

The Company applies ASC 606. To determine the appropriate amount of revenue to be recognized in accordance with ASC 606, the Company follows a five-step model as follows:

●

Identify the contract with a customer

●

Identify the performance obligations in the contract

●

Determine the transaction price

●

Allocate the transaction price to the performance obligations in the contract

●

Recognize revenue when or as performance obligations are satisfied

The Company’s revenue is primarily derived from sales of SaaS subscriptions, support and maintenance contracts, software licenses, and related professional services. The Company’s products and services are marketed and sold directly, as well as indirectly through third-party resellers, to the end-user.

The Company assesses the contract term as the period in which the parties to the contract have enforceable rights and obligations. The contract term can differ from the stated term in contracts with certain termination or renewal rights, depending on whether there are substantive penalties associated with those rights. Customer contracts are generally standardized and non-cancelable for the duration of the stated contract term.

Nature of Products and Services

Subscription: Subscription includes SaaS subscription arrangements which include a promise to allow customers to access software hosted by the Company over the contract period, without allowing the customer to take possession of the software or transfer hosting to a third party. Subscription also includes support and maintenance, which includes when-and-if available software updates and technical support on our perpetual and on-premise subscription licenses. Because the subscription represents a stand-ready obligation to provide a series of distinct periods of access to the subscription, which are all substantially the same and that have the same pattern of transfer to the customer, subscriptions are accounted for as a series and revenue is recognized ratably over the contract term, beginning at the point when the customer is able to use and benefit from the subscription. Subscription also includes sales of on-premise subscription arrangements. Licenses for on-premise software provide the customer with a right to use the software as it exists when made available to the customer. Revenue from software licenses is recognized upon transfer of control to the customer, which is typically upon making the software available to the customer.

Services: Services, including training, are often sold as part of new software license or subscription contracts. These services are fulfilled by the Company and with the use of other vendors and do not significantly modify, integrate or otherwise depend on other performance obligations included in the contracts. Services are generally performed over a one- to two-day period and, when sold as part of new software license or subscription contracts, at or near the outset of the related contract. When other vendors participate in the provisioning of the services, the Company recognizes the related revenue on a gross basis as the Company is the principal in these arrangements. Revenue related to services is recognized as the Company’s performance obligation is fulfilled. Related fulfillment costs are recognized as incurred.

License: License includes sales of on-premise perpetual software. Licenses for on-premise software provide the customer with a right to use the software as it exists when made available to the customer. Revenue from software licenses is recognized upon transfer of control to the customer, which is typically upon making the software available to the customer.

Certain contracts may include explicit options to renew maintenance at a stated price. These options are generally priced in line with the SSP and therefore do not provide a material right to the customer. If the option provides a material right to the customer, then the material right is accounted for as a separate performance obligation, and the Company recognizes revenue when those future goods or services underlying the option are transferred or when the option expires.

Significant Judgments

When the Company’s contracts with customers contain multiple performance obligations, the contract transaction price is allocated on a relative SSP basis to each performance obligation. The Company typically determines SSP based on observable selling prices of its products and services.

In instances where SSP is not directly observable, such as with software licenses that are never sold on a stand-alone basis, SSP is determined using information that may include market conditions and other observable inputs. SSP is typically established as ranges, and the Company typically has more than one SSP range for individual products and services due to the stratification of those products and services by customer class, channel type, and purchase quantity, among other circumstances.

Transaction Price

The transaction price is the amount of consideration to which the Company expects to be entitled in exchange for transferring goods and services to the customer. Revenue from sales is recorded based on the transaction price, which includes estimates of variable consideration. The amount of variable consideration that is included in the transaction price is constrained and is included only to the extent that it is probable that a significant reversal of cumulative revenue recognized will not occur when the uncertainty associated with the variable consideration is subsequently resolved.

The Company’s contracts with customers may include service level agreements, which entitle the customer to receive service credits, and in certain cases, service refunds, when defined service levels are not met. These arrangements represent a form of variable consideration, which is included in the calculation of the transaction price to the extent that it is probable that a significant reversal of cumulative revenue recognized will not occur when the uncertainty associated with the variable consideration is subsequently resolved. The Company estimates the amount of variable consideration at the expected value based on its assessment of legal enforceability, anticipated performance and a review of specific transactions, historical experience, and market and economic conditions. The Company has historically not experienced any significant incidents affecting the defined levels of reliability and performance as required by the contracts and, therefore, the related amounts are not constrained.

Disaggregation of Revenue

The Company separates revenue into subscription and non-subscription categories to disaggregate those revenues that are term-based and renewable from those that are one-time in nature. Revenue from subscription and non-subscription contractual arrangements are as follows:


	Years Ended December 31,
	2020		2019		2018

	(in thousands)
SaaS subscription and support and maintenance	$	224,514	$	159,111	$	100,350
On‑premise subscription		24,678		16,078		12,690
Subscription revenue		249,192		175,189		113,040
Professional services		14,525		19,008		20,206
Perpetual licenses		5,734		9,830		13,316
Non‑subscription revenue		20,259		28,838		33,522
Total revenue	$	269,451	$	204,027	$	146,562

Contract Balances

The timing of revenue recognition may not align with the right to invoice the customer. The Company records accounts receivable when it has the unconditional right to issue an invoice and receive payment regardless of whether revenue has been recognized. For multiyear agreements, the Company will either invoice the customer in full at the inception of the contract or annually at the beginning of each annual period. If revenue has not yet been recognized, then a contract liability (deferred revenue) is also recorded. Deferred revenue classified as current in the consolidated balance sheets is expected to be recognized as revenue within one year. Non-current deferred revenue will be fully recognized within five years. If revenue is recognized in advance of the right to invoice, a contract asset is recorded. The balances of contract assets were $0.9 million, $0.5 million and $0.2 million as of December 31, 2020, 2019 and 2018, respectively.

Contract liabilities consist of customer billings in advance of revenue being recognized. The Company invoices its customers for subscription, support and maintenance and services in advance.

Changes in contract liabilities, including revenue earned during the period from the beginning contract liability balance and new deferrals of revenue during the period, were as follows:


	Years Ended December 31,
	2020		2019		2018

	(in thousands)
Balance, beginning of the period	$	140,710	$	100,662	$	68,048
Revenue earned		(120,089)		(86,220)		(54,955)
Deferral of revenue		185,329		126,268		87,569
Balance, end of the period	$	205,950	$	140,710	$	100,662

There were no significant changes to our contract assets and liabilities during the years ended December 31, 2020, 2019 and 2018 outside of our sales activities.

In instances where the timing of revenue recognition differs from the timing of the right to invoice, the Company has determined that a significant financing component generally does not exist. The primary purpose of the Company’s invoicing terms is to provide customers with simplified and predictable ways of purchasing the products and services and not to receive financing from or provide financing to the customer. Additionally, the Company has elected the practical expedient that permits an entity not to recognize a significant financing component if the time between the transfer of a good or service and payment is one year or less.

Payment terms on invoiced amounts are typically 30 days. The Company does not offer rights of return for its products and services in the normal course of business and contracts generally do not include customer acceptance clauses.

Remaining Performance Obligations

Revenue allocated to remaining performance obligations represents contracted revenue that has not yet been recognized, which includes deferred revenue and noncancelable amounts to be invoiced. As of December 31, 2020 and 2019, the Company had $224.5 million and $149.5 million, respectively, of remaining performance obligations, with 80% and 86%, respectively, expected to be recognized as revenue over the succeeding 12 months, and the remainder expected to be recognized over the three years thereafter.

Deferred Contract Costs

Sales commissions as well as associated payroll taxes and retirement plan contributions (together, contract costs) that are incremental to the acquisition of customer contracts are capitalized using a portfolio approach as deferred contract costs in the consolidated balance sheets when the period of benefit is determined to be greater than one year.

The Company has elected to apply the practical expedient to expense contract costs as incurred when the expected amortization period is one year or less. The judgments made in determining the amount of costs incurred include the portion of the commissions that are expensed in the current period versus the portion of the commissions that are recognized over the expected period of benefit, which often extends beyond the contract term as we do not pay a commission upon renewal of the service contracts. Contract costs are allocated to each performance obligation within the contract and amortized on a straight-line basis over the expected benefit period of the related performance obligations. Contract costs are amortized as a component of sales and marketing expenses in our consolidated statement of operations. We have determined that the expected period of benefit is five years based on evaluation of a number of factors, including customer attrition rates, weighted average useful lives of our customer relationship and developed technology intangible assets, and market factors, including overall competitive environment and technology life of competitors. Total amortization of contract costs for the years ended December 31, 2020, 2019 and 2018 was $9.6 million, $6.2 million and $3.4 million, respectively.

The Company periodically reviews these deferred costs to determine whether events or changes in circumstances have occurred that could affect the period of benefit of these deferred contract costs. There were no impairment losses recorded during the years ended December 31, 2020, 2019 or 2018.

Software development costs

Costs related to research, design and development of software products prior to establishment of technological feasibility are charged to software development expense as incurred. Software development costs, if material, are capitalized, beginning when a product’s technological feasibility has been established using the working model approach and ending when a product is available for general release to customers. For the years ended December 31, 2020, 2019 and 2018, no software development costs were capitalized because the time period and costs incurred between technological feasibility and general release for all software product releases were insignificant. For the years ended December 31, 2020, 2019 and 2018, total research and development costs were $52.4 million, $42.8 million and $31.5 million, respectively.

Advertising costs

Advertising costs are expensed as incurred and presented within selling and marketing in the consolidated statement of operations. Advertising costs were $13.4 million, $8.7 million and $7.6 million for the years ended December 31, 2020, 2019 and 2018, respectively.

Interest expense, net

For the year ended December 31, 2020, interest expense from debt financing of $10.8 million is offset by interest income from cash investments of $0.1 million. For the year ended December 31, 2019, interest expense from debt financing of $21.9 million is offset by interest income from cash investments of $0.5 million. For the year ended December 31, 2018, interest expense from debt financing of $18.7 million is offset by interest income from cash investments of $0.5 million.

Recently issued accounting pronouncements not yet adopted

From time to time, new accounting pronouncements are issued by the Financial Accounting Standards Board (“FASB”), or other standard setting bodies and adopted by us as of the specified effective date. Unless otherwise discussed, the impact of recently issued standards that are not yet effective will not have a material impact on our financial position or results of operations upon adoption.

Financial Instruments — Credit Losses

In June 2016, the FASB issued Accounting Standards Update (“ASU”) No. 2016-13, Financial Instruments — Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments (“ASU 2016-13”), which introduces a model based on expected losses to estimate credit losses for most financial assets and certain other instruments. In November 2019, the FASB issued ASU No. 2019-10 Financial Instruments — Credit Losses (Topic 326), Derivatives and Hedging (Topic 815), and Leases (Topic 842): Effective Dates (“ASU 2019-10”). The update allows the extension of the initial effective date for entities which have not yet adopted ASU No. 2016-02, Leases (Topic 842) (“ASU 2016-02”). The standard is effective for annual reporting periods beginning after December 15, 2022, with early adoption permitted. Entities will apply the standard’s provisions by recording a cumulative-effect adjustment to retained earnings. The Company has not yet adopted ASU 2016-13 and is currently evaluating the effect the standard will have on its consolidated financial statements.

Leases

In February 2016, the FASB issued ASU 2016-02 to increase transparency and comparability among organizations related to their leasing arrangements. The update requires lessees to recognize most leases on their balance sheets, with the exception of short-term leases if a policy election is made, while recognizing lease expense on their income statements in a manner similar to current GAAP. The guidance also requires entities to disclose key quantitative and qualitative information about its leasing arrangements. The Company leases office facilities and vehicles under operating lease agreements. The Company elected the “package of practical expedients” permitted under the transition guidance, which among other things, does not require reassessment of whether contracts entered into prior to adoption are or contain leases, and allows carryforward of the historical lease classification for existing leases. The Company did not elect the “hindsight” practical expedient, and therefore will measure the right-of-use (“ROU”) asset and lease liability using the remaining portion of the lease term at adoption. The Company made an accounting policy election not to recognize ROU assets and lease liabilities for leases with a term of twelve months or less. Effective January 1, 2021, the Company adopted the standard using the modified retrospective transition approach and recorded ROU assets and operating lease liabilities of approximately $25.0 million and $28.6 million, respectively. The adoption of the new lease standard did not materially impact our consolidated net earnings or consolidated cash flows.

Reference Rate Reform

In March 2020, the FASB issued ASU No. 2020-04, Reference Rate Reform (Topic 848): Facilitation of the Effects of Reference Rate Reform on Financial Reporting (“ASU 2020-04”), which provides entities with temporary optional financial reporting alternatives to ease the potential burden in accounting for reference rate reform and includes a provision that allows entities to account for a modified contract as a continuation of an existing contract. ASU 2020-04 is effective upon issuance and can be applied through December 31, 2022. The Company is currently evaluating the effect the standard will have on its consolidated financial statements.

Adoption of new accounting pronouncements

Income Taxes

In December 2019, the FASB issued ASU No. 2019 12, Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes (“ASU 2019-12”), which simplifies the accounting for income taxes, eliminates certain exceptions to the general principles in Topic 740 and clarifies certain aspects of the current guidance to improve consistent application among reporting entities. ASU 2019 12 is effective for fiscal years beginning after December 15, 2021 and interim periods within annual periods beginning after December 15, 2022. The Company early adopted the standard in the third quarter of 2020. The adoption of the standard did not have a material impact on the Company’s consolidated financial statements.

Fair Value Measurement — Disclosure Framework

In August 2018, the FASB issued ASU No. 2018 13, Fair Value Measurement (Topic 820): Disclosure Framework — Changes to the Disclosure Requirements for Fair Value Measurement (“ASU 2018-13”), which amends ASC Topic 820, Fair Value Measurements. ASU 2018-13 modifies the disclosure requirements for fair value measurements by removing, modifying, or adding certain disclosures. The Company adopted the new standard in the first quarter of fiscal year 2020. The adoption of the standard did not have an impact on the Company’s consolidated financial statements.

Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract

In March 2018, the FASB issued ASU No. 2018-15, Intangibles — Goodwill and Others — Internal-Use Software (Subtopic 350-40): Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract (“ASU 2018-15”), which aligns the accounting for implementation costs incurred in a hosting arrangement that is a service contract with the accounting for implementation costs incurred to develop or obtain internal-use software under ASC Subtopic 350-40, in order to determine which costs to capitalize and recognize as an asset. The Company adopted the new standard in the first quarter of fiscal year 2020. The adoption of the standard did not have an impact on the Company’s consolidated financial statements as the Company does not have any of these arrangements.

Improvements to Nonemployee Share-Based Payment Accounting

In June 2018, the FASB issued ASU No. 2018-07, Compensation — Stock Compensation (Topic 718): Improvements to Nonemployee Share-Based Payment Accounting (“ASU 2018-07”), with an intent to reduce cost and complexity and to improve financial reporting for share-based payments issued to nonemployees. The amendments in ASU 2018-07 provide for the simplification of the measurement of share-based payment transactions for acquiring goods and services from nonemployees. Currently, the accounting requirements for nonemployee and employee share-based payment transactions are significantly different. This standard expands the scope of ASC Topic 718 to include share-based payments issued to nonemployees for goods or services, aligning the accounting for share-based payments to nonemployees and employees. The Company adopted the new standard in the first quarter of fiscal year 2020. The adoption did not have an impact on the Company’s consolidated financial statements as the Company does not have any nonemployee share-based payment awards.

Financial instruments fair value

12 Months Ended

Dec. 31, 2020

Financial instruments fair value

Financial instruments fair value

Note 3. Financial instruments fair value

We report financial assets and liabilities and nonfinancial assets and liabilities that are recognized or disclosed at fair value in the consolidated financial statements on a recurring basis in accordance with ASC Topic 820. ASC 820 defines fair value as the price that would be received from selling an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. When determining the fair value measurements for assets and liabilities, which are required to be recorded at fair value, we consider the principal or most advantageous

market in which we would transact and the market-based risk measurements or assumptions that market participants would use in pricing the asset or liability, such as inherent risk, transfer restrictions and credit risk.

ASC 820 also establishes a fair value hierarchy, which prioritizes the inputs to valuation techniques used to measure fair value into three levels. Fair value represents the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. GAAP established a hierarchy framework to classify the fair value based on the observability of significant inputs to the measurement. The levels of the fair value hierarchy are as follows:

Level 1: Fair value is determined using an unadjusted quoted price in an active market for identical assets or liabilities.

Level 2: Fair value is estimated using inputs other than quoted prices included within Level 1 that are observable, either directly or indirectly.

Level 3: Fair value is estimated using unobservable inputs that are significant to the fair value of the assets or liabilities.

The Company invests in money market funds and U.S. Treasuries with original or remaining maturities at the time of purchase of three months or less, which are measured and recorded at fair value on a recurring basis. Money market funds are valued based on quoted market prices in active markets and classified within Level 1 of the fair value hierarchy. U.S. Treasuries include treasury bills that generally mature within 30 days and are classified within Level 1 of the fair value hierarchy. The fair value of these financial instruments were as follows:


	December 31, 2020
	Level 1		Level 2		Level 3			Total

	(in thousands)
Cash equivalents:
Money market funds	$	100,000	$	—	$	—	$	100,000
U.S. Treasuries		25,000		—		—		25,000
Total cash equivalents	$	125,000	$	—	$	—	$	125,000

The Company did not have any cash equivalents as of December 31, 2019. The carrying value of accounts receivable and accounts payable approximate their fair value due to their short maturities and are excluded from the tables above. The fair value of our debt as of December 31, 2019 was $203.1 million (Level 2). The carrying value of our debt as of December 31, 2019 was $205.0 million. The fair value of our debt was determined using a discounted cash flow analysis based on market rates for similar types of borrowings. Upon closing of the IPO, we repaid the principal amount of our outstanding debt and had no debt outstanding as of December 31, 2020.

- Definition

The entire disclosure for the fair value of financial instruments (as defined), including financial assets and financial liabilities (collectively, as defined), and the measurements of those instruments as well as disclosures related to the fair value of non-financial assets and liabilities. Such disclosures about the financial instruments, assets, and liabilities would include: (1) the fair value of the required items together with their carrying amounts (as appropriate); (2) for items for which it is not practicable to estimate fair value, disclosure would include: (a) information pertinent to estimating fair value (including, carrying amount, effective interest rate, and maturity, and (b) the reasons why it is not practicable to estimate fair value; (3) significant concentrations of credit risk including: (a) information about the activity, region, or economic characteristics identifying a concentration, (b) the maximum amount of loss the entity is exposed to based on the gross fair value of the related item, (c) policy for requiring collateral or other security and information as to accessing such collateral or security, and (d) the nature and brief description of such collateral or security; (4) quantitative information about market risks and how such risks are managed; (5) for items measured on both a recurring and nonrecurring basis information regarding the inputs used to develop the fair value measurement; and (6) for items presented in the financial statement for which fair value measurement is elected: (a) information necessary to understand the reasons for the election, (b) discussion of the effect of fair value changes on earnings, (c) a description of [similar groups] items for which the election is made and the relation thereof to the balance sheet, the aggregate carrying value of items included in the balance sheet that are not eligible for the election; (7) all other required (as defined) and desired information.

+ References + Details

Equipment and leasehold improvements

12 Months Ended

Dec. 31, 2020

Property, Plant and Equipment [Abstract]

Equipment and leasehold improvements

Note 4. Equipment and leasehold improvements

Equipment and leasehold improvements are as follows:


	December 31,
	2020		2019

	(in thousands)
Computers	$	10,529	$	8,505
Software		666		527
Furniture/fixtures		3,417		3,675
Leasehold improvements		7,629		6,523
Capital in progress		698		70
Equipment and leasehold improvements, gross		22,939		19,300
Less: accumulated depreciation		(10,184)		(6,823)
Equipment and leasehold improvements, net	$	12,755	$	12,477

Depreciation expense was $4.8 million, $4.1 million and $3.5 million for the years ended December 31, 2020, 2019 and 2018, respectively.

Acquisitions

12 Months Ended

Dec. 31, 2020

Acquisitions

Acquisitions

Note 5. Acquisitions

Mondada

On October 15, 2020, the Company purchased all of the outstanding membership interests of Mondada. Mondada’s Kinobi patch management solutions integrate with Jamf Pro, allowing organizations to extend Jamf Pro’s built-in patch management functionality to include all Mac applications within an environment. The Kinobi solutions aim to help organizations stay secure while taking away the headache of manually monitoring patch updates. The Company accounted for the acquisition by applying the acquisition method of accounting for business combinations in accordance with ASC Topic 805. The total purchase price was $2.7 million. The acquisition was funded with cash on hand. Acquisition-related expenses were expensed as incurred and totaled $0.2 million. These expenses were recognized as acquisition costs in general and administrative expenses in the statement of operations during the year ended December 31, 2020.

Separately identifiable intangible assets acquired consist of developed technology and customer relationships. The fair value of the acquired developed technology was estimated to be $1.0 million using a cost approach, which estimates the cost to recreate the technology. The estimated useful life of the acquired developed technology is 5 years. The fair value of the acquired customer relationships was estimated to be $0.1 million using an excess earnings methodology. The estimated useful life of the acquired customer relationships is 6 years. For more details on the Company’s intangible assets, see Note 6.

The following table summarizes the fair value of consideration transferred and the estimated fair values of the assets acquired and liabilities assumed at the date of acquisition (in thousands):



Assets acquired:
Cash	$	17
Other current assets		71
Long‑term assets		12
Deferred tax asset		5
Liabilities assumed:
Accounts payable and accrued liabilities		(25)
Deferred revenue		(123)
Intangible assets acquired		1,111
Goodwill		1,662
Total purchase consideration	$	2,730

The goodwill recognized in this acquisition is primarily attributable to the workforce acquired and the expected synergies of integrating Mondada’s Kinobi patch management solutions with Jamf Pro. The goodwill is not deductible for income tax purposes.

Pro forma results of operations for this acquisition were not presented as the effects were not material to our financial results.

ZuluDesk B.V.

On February 1, 2019, the Company purchased all of the outstanding membership units of ZuluDesk whose products are designed to offer a cost-effective mobile device management system for today’s modern digital classroom. ZuluDesk’s software complement the Company’s existing product offerings. The Company accounted for the acquisition by applying the acquisition method of accounting for business combinations in accordance with ASC Topic 805. The final aggregate purchase price was approximately $38.6 million. This acquisition was funded by term debt and

borrowings under a revolving line of credit. The goodwill represents the excess of the purchase consideration over the fair value of the underlying net identifiable assets. The goodwill recognized in this acquisition is primarily attributable to the offerings in mobile device management of ZuluDesk and its assembled workforce. The goodwill is not deductible for income tax purposes.

The fair value of the separately identifiable intangible assets acquired, consisting of trademarks, customer relationships and developed technology, was estimated by applying an income approach. Under the income approach, an intangible asset’s fair value is equal to the present value of future economic benefits to be derived from ownership of the asset. Indications of value are developed by discounting future net cash flows to their present value at market-based rates of return. The weighted-average economic life of the intangible assets acquired is 7 years. For more details on the intangible assets, see Note 6.

Acquisition-related expenses were expensed as incurred and totaled $0.9 million for the year ended December 31, 2019. These expenses were recognized as acquisition costs in general and administrative expenses. ZuluDesk contributed revenue and net loss of $4.5 million and $0.3 million, respectively, from February 1, 2019 through December 31, 2019, excluding the effects of the acquisition and integration costs. The Company used borrowings under the Prior Term Loan Facility to complete the acquisition.

The Company allocated the net purchase consideration to the net assets acquired, including finite-lived intangible assets, based on their respective fair values at the time of the acquisition as follows (in thousands):


Assets acquired:
Cash	$	3,325
Other current assets		1,306
Long‑term assets		154
Liabilities assumed:
Accounts payable and accrued liabilities		(419)
Deferred revenue		(3,050)
Deferred tax liability		(2,996)
Intangible assets acquired		12,310
Goodwill		28,000
Total purchase consideration	$	38,630

Pro forma results are not presented for 2019 as the acquisition occurred in February and would not be materially different from the actual results of operations for the year ended December 31, 2019.

Digita Security LLC

On July 26, 2019, the Company purchased all of the outstanding membership interests of Digita. With this acquisition, Digita’s acquired technology complements the Company’s existing Apple management, authentication and account management solutions with a security offering to provide a more robust suite of capabilities and service offerings in the Apple enterprise market. The Company accounted for the acquisition by applying the acquisition method of accounting for business combinations in accordance with ASC Topic 805. The acquisition aggregate purchase consideration totaled $14.4 million, which included contingent purchase consideration with an estimated fair value of $9.0 million and the remainder provided for with cash. Acquisition-related expenses were expensed as incurred and totaled $0.5 million. These expenses were recognized as acquisition costs in general and administrative expenses in the statement of operations during the year ended December 31, 2019. Goodwill in the amount of $1.7 million is deductible for income tax purposes.

The maximum contingent consideration is $15.0 million if the acquired business achieves certain revenue milestones by December 31, 2022. The estimated fair value of these contingent payments is determined using a Monte Carlo simulation model, which uses Level 3 inputs for fair value measurements, including assumptions about probability of growth of subscription services and the related pricing of the services offered. During the years ended December 31, 2020 and 2019, the fair value of the contingent consideration was decreased by $1.0 million and increased by

$0.2 million, respectively, which was reflected in general and administrative expenses in the consolidated statement of operations. The adjustment for the year ended December 31, 2020 primarily reflects a decrease in the liability due to updated assumptions about the probability of change in control in light of our IPO, partially offset by an increase in the liability due to updated assumptions about the probability of growth of subscription services. As of December 31, 2020 and 2019, the fair value of the contingent consideration was $8.2 million and $9.2 million, respectively, which is included in other liabilities in the consolidated balance sheets.

In addition, the terms of the purchase agreement provided for additional future payments to the Digita shareholders in the amount of up to $5.0 million if certain key employees continued their employment with the Company through December 31, 2020. The Company recognized compensation expense of $5.0 million in general and administrative expense in the statements of operations during the year ended December 31, 2020.

The fair value of the acquired developed technology was estimated by discounting future net cash flows to their present value at market-based rates of return (income approach). The estimated useful life of the acquired developed technology is estimated to be 5 years. For more details on the Company’s intangible assets, see Note 6. Pro forma results of operations for this acquisition were not presented as the effects were not material to our financial results.

The following table summarizes the fair value of consideration transferred and the estimated fair values of the assets acquired and liabilities assumed at the date of acquisition (in thousands):


Assets acquired:
Cash	$	512
Other current assets		1
Long‑term assets		12
Liabilities assumed:
Accounts payable and accrued liabilities		(119)
Intangible assets acquired		3,300
Goodwill		10,673
Total purchase consideration	$	14,379

Orchard & Grove, Inc.

On September 18, 2018, pursuant to an agreement by and among Orchard & Grove, Inc. and JAMF Software, LLC (a subsidiary of the Company), all of the issued and outstanding shares of Orchard & Grove were acquired for $2.1 million. The purchase price was funded with cash on hand. The Company accounted for the acquisition by applying the acquisition method of accounting for business combinations in accordance with ASC Topic 805. Orchard & Grove developed authentication software that makes it easier for IT administrators to manage user access. The Company acquired this technology to improve the user experience for its own customers. Pro forma results of operations for this acquisition were not presented as the effects were not material to our financial results.

The acquired tangible and intangible assets and assumed liabilities are as follows (in thousands):


Assets acquired:
Cash	$	138
Other current assets		71
Long‑term assets		10
Liabilities assumed:
Accounts payable and accrued liabilities		(73)
Deferred revenue		(138)
Deferred tax liability		(356)
Intangible assets acquired		1,580
Goodwill		835
Total purchase consideration	$	2,067

For the Vista Acquisition, during the period ended December 31, 2018, the Company recognized a measurement-period adjustment of $1.0 million related to the finalization of a working capital adjustment that increased the consideration paid and goodwill, as well as an adjustment of $0.5 million related to the finalization of a research and development tax credit that decreased the net deferred tax liability and goodwill.

Goodwill and other intangible assets

12 Months Ended

Dec. 31, 2020

Goodwill and other intangible assets

Goodwill and other intangible assets

Note 6. Goodwill and other intangible assets

The change in the carrying amount of goodwill is as follows:


	Years Ended December 31,
	2020		2019		2018

	(in thousands)
Goodwill, beginning of period	$	539,818	$	501,145	$	499,892
Goodwill acquired		1,662		38,673		1,253
Goodwill, end of period	$	541,480	$	539,818	$	501,145

The gross carrying amount and accumulated amortization of intangible assets other than goodwill are as follows:


								Weighted‑
								Average
				Accumulated		Net Carrying		Remaining
	Useful Life	Gross Value		Amortization		Value		Useful Life

		(in thousands)
Trademarks	1 - 8 years	$	34,320	$	9,167	$	25,153	5.8 years
Customer relationships	2 - 12 years		214,320		37,564		176,756	9.7 years
Developed technology	5 years		53,560		20,419		33,141	3.2 years
Non‑competes	2 years		90		41		49	1.1 years
Balance, December 31, 2019		$	302,290	$	67,191	$	235,099

Trademarks	8 years	$	34,320	$	13,454	$	20,866	4.8 years
Customer relationships	2 - 12 years		214,428		55,810		158,618	8.7 years
Developed technology	5 years		54,563		31,173		23,390	2.3 years
Non‑competes	2 years		90		86		4	0.1 years
Balance, December 31, 2020		$	303,401	$	100,523	$	202,878

Amortization expense was $33.3 million, $32.7 million and $30.5 million for the years ended December 31, 2020, 2019 and 2018, respectively.

Future estimated amortization expense as of December 31, 2020 is as follows (in thousands):


Years ending December 31:
2021	$	33,409
2022		32,222
2023		24,436
2024		23,140
2025		22,080
Thereafter		67,591
	$	202,878

There were no impairments to goodwill or intangible assets recorded for the years ended December 31, 2020, 2019 and 2018.

Commitments and Contingencies

12 Months Ended

Dec. 31, 2020

Commitments and Contingencies

Commitments and Contingencies

Note 7. Commitments and contingencies

Operating Leases

The Company leases office facilities and office equipment under operating leases that expire at various dates through February 2030. The office facility leases require annual base rent, plus real estate taxes, utilities, insurance and maintenance costs. Total rent expense, including the Company’s share of the lessors’ operating expenses, was $5.3 million, $4.8 million and $3.4 million for the years ended December 31, 2020, 2019 and 2018, respectively. Certain of these leases are with a related party. Rent expense with related parties, including the Company’s share of the lessors’ operating expenses, was $1.1 million, $1.3 million and $0.9 million for the years ended December 31, 2020, 2019 and 2018, respectively.

Approximate future minimum lease payments under non-cancelable operating leases with unrelated and related parties as of December 31, 2020 are as follows (in thousands):


	Unrelated		Related		Total
Years ending December 31:
2021	$	4,758	$	1,079	$	5,837
2022		4,294		1,090		5,384
2023		4,146		1,101		5,247
2024		3,705		832		4,537
2025		2,551		—		2,551
Thereafter		9,482		—		9,482
	$	28,936	$	4,102	$	33,038

Hosting Services and Other Support Software Agreements

The Company has various contractual agreements for hosting services and other support software. The below table reflects the minimum payments under these agreements as of December 31, 2020 (in thousands):


	Unrelated
Years ending December 31:
2021	$	14,431
2022		17,479
2023		3,855
2024		—
2025		—
Thereafter		—
	$	35,765

Contingencies

From time to time, the Company may be subject to various claims, charges and litigation. The Company records a liability when it is both probable that a liability has been incurred and the amount of the loss can be reasonably estimated. The Company maintains insurance to cover certain actions and believes that resolution of such claims, charges, or litigation will not have a material impact on the Company’s financial position, results of operations, or liquidity. The Company had no liabilities for contingencies as of December 31, 2020 and 2019.

Debt

12 Months Ended

Dec. 31, 2020

Debt Disclosure [Abstract]

Debt

Note 8. Debt

On July 27, 2020, the Company entered into a new secured credit agreement (the “New Credit Agreement”) for an initial revolving credit facility of $150.0 million (the “New Revolving Credit Facility”), which may be increased or decreased under specific circumstances, with a $25.0 million letter of credit sublimit and a $50.0 million alternative currency sublimit. In addition, the New Credit Agreement provides for the ability of the Company to request incremental

term loan facilities, in a minimum amount of $5.0 million for each facility. The maturity date of the New Credit Agreement is July 27, 2025. The New Credit Agreement contains customary representations and warranties, affirmative covenants, reporting obligations, negative covenants and events of default. We were in compliance with such covenants as of December 31, 2020. As of December 31, 2020, we had $1.0 million of letters of credit outstanding under our New Revolving Credit Facility. In the third quarter of 2020, the Company recorded debt issuance costs of $1.3 million, which are amortized to interest expense over the term of the New Credit Agreement. As of December 31, 2020, debt issuance costs of $1.1 million are included in other assets in the consolidated balance sheets.

The interest rates applicable to revolving borrowings under the New Credit Agreement are, at the Company’s option, either (i) a base rate, which is equal to the greater of (a) the Prime Rate, (b) the Federal Funds Effective Rate plus 0.50% and (c) the Adjusted LIBO Rate (subject to a floor) for a one month interest period (each term as defined in the New Credit Agreement) plus 1.00%, or (ii) the Adjusted LIBO Rate (subject to a floor) equal to the LIBO Rate for the applicable interest period multiplied by the Statutory Reserve Rate, plus in the case of each of clauses (i) and (ii), the Applicable Rate. The Applicable Rate (i) for base rate loans range from 0.25% to 1.00% per annum and (ii) for LIBO Rate loans range from 1.25% to 2.00% per annum, in each case, based on the Senior Secured Net Leverage Ratio (as such term is defined in the New Credit Agreement). Base rate borrowings may only be made in dollars. The Company pays a commitment fee during the term of the New Credit Agreement ranging from 0.20% to 0.35% per annum of the average daily undrawn portion of the revolving commitments based on the Senior Secured Net Leverage Ratio.

On November 13, 2017, the Company entered into the Prior Credit Agreement. The Prior Credit Agreement provided a Prior Term Loan Facility of $175.0 million with a maturity date of November 13, 2022 and a prior revolving credit facility (“Prior Revolving Credit Facility”) of $15.0 million with a maturity date of November 13, 2022. On January 30, 2019, the Company entered into a First Amended Credit Agreement, which increased the Prior Term Loan Facility to $205.0 million. The Amended Credit Agreement provided for additional funding for the ZuluDesk acquisition. On April 13, 2019, the Company entered into a Second Amended Credit Agreement, which adjusted the rate for both the Prior Term Loans and Credit Facilities. Upon the closing of our IPO, the Company repaid the Prior Credit Agreement. See Note 1 for more information.

The amount of debt issuance costs related to the Prior Term Loan Facility offsetting the debt in the consolidated balance sheets as of December 31, 2019 was $3.7 million. The amount of debt issuance costs related to the Prior Revolving Credit Facility in other assets in the consolidated balance sheets as of December 31, 2019 was $0.2 million.

The contract interest rate on the Prior Term Loan Facility was 8.91% per annum as of December 31, 2019. The effective interest rate was 9.62% per annum as of December 31, 2019. The effective interest rate was higher than the contract rate due to amortization of debt issuance costs related to the Prior Term Loan Facility. The interest rate for the Prior Revolving Credit Facility was 7.00% as of December 31, 2019. As of December 31, 2019, the Company had used $1.2 million as collateral for office space letters of credit. The Company was required to pay a commitment fee on the average daily unused portion of the Prior Revolving Credit Facility of 0.50% per annum and a fee of 2.95% per annum for the outstanding letters of credit, generating expenses of $0.1 million for the years ended December 31, 2020 and 2019.

The Prior Term Loan Facility contained affirmative and negative operating covenants applicable to the Company and its restricted subsidiaries. We were in compliance with these covenants as of December 31, 2019.

Share-based compensation

12 Months Ended

Dec. 31, 2020

Share-based compensation

Share-based compensation

Note 9. Share-based compensation

On July 21, 2020, the Company adopted the Jamf Holding Corp. Omnibus Incentive Plan (the “2020 Plan”). The 2020 Plan provides for grants of (i) stock options, (ii) stock appreciation rights, (iii) restricted shares, (iv) performance awards, (v) other share-based awards and (vi) other cash-based awards to eligible employees, non-employee directors and consultants of the Company. The maximum number of shares of common stock available for issuance under the 2020 Plan is 14,800,000 shares. In conjunction with the closing of the IPO, our Board granted awards under the 2020 Plan to certain of our employees, representing an aggregate of 1,256,538 shares of common stock. As of December 31, 2020, 13,506,893 shares of common stock are reserved for additional grants under the Plan.

The 2017 Stock Option Plan (“2017 Option Plan”) became effective November 13, 2017, upon the approval of the board of directors and serves as the umbrella plan for the Company’s stock-based and cash-based incentive compensation program for its officers and other eligible employees. The aggregate number of shares of common stock that may be issued under the 2017 Option Plan may not exceed 8,470,000 shares. As of December 31, 2020, 128,928 shares of common stock are reserved for additional grants under the Plan. All stock options granted by the Company were at an exercise price at or above the estimated fair market value of the Company’s common stock as of the grant date. No options were granted during the year ended December 31, 2020.

The table below summarizes return target options activity for the years ended December 31, 2020, 2019 and 2018:


				Weighted-
		Weighted-		Average	Aggregate
		Average		Remaining	Intrinsic
		Exercise		Contractual	Value
	Options	Price		Term (Years)	(in thousands)
Outstanding, January 1, 2018	2,105,772	$	5.49		$	—
Granted	183,884		5.54			—
Exercised	—		—			—
Forfeitures	(89,467)		5.49			—
Outstanding, December 31, 2018	2,200,189		5.49	8.9		—
Granted	1,653,209		8.29			—
Exercised	—		—			—
Forfeitures	(165,734)		5.49			—
Outstanding, December 31, 2019	3,687,664		6.75	8.8		29,908
Granted	—		—			—
Exercised	—		—			—
Forfeitures	—		—			—
Outstanding, December 31, 2020	3,687,664	$	6.75	7.8	$	85,444
Options exercisable at December 31, 2020	—	$	—	—	$	—
Vested or expected to vest at December 31, 2020	—	$	—	—	$	—

There was approximately $33.0 million of unrecognized compensation expense related to these return target options as of December 31, 2020. See Note 2 for the Company’s policy on recognizing expense for return target options. The aggregate intrinsic value in the table above represents the total intrinsic value that would have been received by the optionholders had all optionholders exercised their options.

Restricted stock unit activity for the years ended December 31, 2020, 2019 and 2018 is as follows:


		Per Unit
	Units	Fair Value
Outstanding, January 1, 2018	26,840	$	5.49
Granted	25,520		5.87
Restrictions lapsed	(26,840)		5.49
Forfeited	—		—
Outstanding, December 31, 2018	25,520		5.87
Granted	36,520		12.60
Restrictions lapsed	(25,520)		5.87
Forfeited	—		—
Outstanding, December 31, 2019	36,520		12.60
Granted	1,317,719		26.33
Restrictions lapsed	(36,520)		12.60
Forfeited	(24,612)		26.00
Outstanding, December 31, 2020	1,293,107	$	26.34

RSUs under the 2020 Plan vest ratably over four years. RSUs under the 2017 Option Plan vest 100% on the one-year anniversary of the date of the grant. The estimated compensation cost of the restricted stock award, which is equal to the fair value of the award on the date of grant, is recognized on a straight-line basis over the vesting period. There was $30.4 million of total unrecognized compensation cost related to unvested restricted stock that is expected to be recognized over a weighted-average period of 3.6 years as of December 31, 2020.

The table below summarizes the service-based option activity for the years ended December 31, 2020, 2019 and 2018:


				Weighted‑
		Weighted‑		Average	Aggregate
		Average		Remaining	Intrinsic
		Exercise		Contractual	Value
	Options	Price		Term (Years)	(in thousands)
Outstanding, January 1, 2018	4,122,070	$	5.49		$	—
Granted	535,957		5.62			—
Exercised	(322,851)		5.49			123
Forfeitures	(89,467)		5.49			—
Outstanding, December 31, 2018	4,245,709		5.51	8.9		—
Granted	212,668		8.21			—
Exercised	(168,391)		5.49			256
Forfeitures	(216,700)		5.49			—
Outstanding, December 31, 2019	4,073,286		5.65	8.1		37,520
Granted	—		—			—
Exercised	(526,460)		5.67			13,899
Forfeitures	—		—			—
Outstanding, December 31, 2020	3,546,826	$	5.65	7.1	$	86,098
Options exercisable at December 31, 2020	2,226,006	$	5.53	7.0	$	54,298
Vested or expected to vest at December 31, 2020	3,546,826	$	5.65	7.1	$	86,098

The aggregate intrinsic value in the table above represents the total intrinsic value that would have been received by the optionholders had all optionholders exercised their options on the last date of the period. The total fair value of service-based options vested during the years ended December 31, 2020, 2019 and 2018 was $2.6 million, $2.4 million and $2.0 million, respectively. There was $3.3 million of unrecognized compensation expense related to service-based stock options that is expected to be recognized over a weighted-average period of 1.7 years as of December 31, 2020.

The Company recognized stock-based compensation expense as follows:


	Years Ended December 31,
	2020		2019		2018

	(in thousands)
Cost of revenue:
Subscription	$	732	$	194	$	225
Services		139		—		—
Sales and marketing		1,748		460		529
Research and development		1,533		394		239
General and administrative		2,591		1,413		1,322
	$	6,743	$	2,461	$	2,315

The Company recognized a tax benefit related to stock-based compensation of $3.8 million, $0.5 million and $0.4 million for the years ended December 31, 2020, 2019 and 2018, respectively.

Net Loss per Share

12 Months Ended

Dec. 31, 2020

Net Loss per Share

Net Loss per Share

Note 10. Net loss per share

The following table sets forth the computation of basic and diluted net loss per share:


	Years Ended December 31,
	2020		2019		2018

	(in thousands, except share and per share amounts)
Numerator:
Net loss	$	(22,771)	$	(32,600)	$	(36,256)
Denominator:
Weighted‑average shares used to compute net loss per share, basic and diluted		108,908,597		102,752,092		102,325,465
Basic and diluted net loss per share	$	(0.21)	$	(0.32)	$	(0.35)

Basic net loss per share is computed by dividing the net loss by the weighted-average number of common shares outstanding for the period. Because we have reported a net loss for the years ended December 31, 2020, 2019 and 2018, the number of shares used to calculate diluted net loss per common share is the same as the number of shares used to calculate basic net loss per common share because the potentially dilutive shares would have been antidilutive if included in the calculation.

The following potentially dilutive securities outstanding have been excluded from the computation of diluted weighted-average shares outstanding because such securities have an antidilutive impact due to losses reported:


	Years Ended December 31,
	2020	2019	2018
Stock options outstanding	7,234,490	7,760,950	6,445,898
Unvested restricted stock units	1,293,107	36,520	25,520
Total potential dilutive securities	8,527,597	7,797,470	6,471,418

Employee benefit plans

12 Months Ended

Dec. 31, 2020

Retirement Benefits [Abstract]

Employee benefit plans

Note 11. Employee benefit plans

The Company offers a retirement savings plan that covers U.S. employees, whereby eligible employees may contribute a portion of their gross earnings to the plan, subject to certain limitations. In addition, the Company contributes an amount each pay period, equal to 3 percent of the employee’s salary, on the first $275,000 of earnings. The Company recognized expense related to contributions to this plan totaling $3.2 million, $2.5 million and $1.9 million for the years ended December 31, 2020, 2019 and 2018, respectively.

- Definition

The entire disclosure for retirement benefits.

+ References

Reference 1: http://www.xbrl.org/2003/role/exampleRef
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-Name Accounting Standards Codification
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Reference 2: http://www.xbrl.org/2003/role/disclosureRef
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Reference 3: http://www.xbrl.org/2003/role/disclosureRef
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Reference 4: http://www.xbrl.org/2003/role/disclosureRef
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Reference 7: http://www.xbrl.org/2003/role/disclosureRef
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Reference 8: http://www.xbrl.org/2003/role/disclosureRef
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Reference 9: http://www.xbrl.org/2003/role/disclosureRef
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Reference 10: http://www.xbrl.org/2003/role/disclosureRef
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Reference 13: http://www.xbrl.org/2003/role/disclosureRef
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Reference 14: http://www.xbrl.org/2003/role/disclosureRef
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+ Details

Long-term incentive plan

12 Months Ended

Dec. 31, 2020

Long-term incentive plan

Long-term incentive plan

Note 12. Long-term incentive plan

In 2018, the Company established a long-term incentive plan for certain employees. Under the plan, the employees will receive cash payments upon achievement of the same conditions of the Company’s return target options. In conjunction with the IPO, the conditions of the long-term incentive plan were modified to also vest following an IPO and registration and sale of shares by Vista provided that Vista achieves a cash return on its equity investment in the Company equaling or exceeding $1.515 billion. As of December 31, 2020 and 2019, the Company had executed individual agreements with employees to pay $6.8 million and $5.9 million, respectively, upon achievement of the plan conditions. Consistent with the return target options, as of December 31, 2020 and 2019, no expense or liability has been recognized as the conditions for payment have not occurred.

Income taxes

12 Months Ended

Dec. 31, 2020

Income taxes

Income taxes

Note 13. Income taxes

The components of income tax expense (benefit) attributable to continuing operations were as follows:


	Years Ended December 31,
	2020		2019		2018

	(in thousands)
Current:
Federal	$	(551)	$	(7)	$	(38)
State		(73)		138		123
Foreign		987		1,013		328
Deferred:
Federal		(10,343)		(8,990)		(10,625)
State		(212)		(1,638)		(1,947)
Foreign		1,880		(627)		22
	$	(8,312)	$	(10,111)	$	(12,137)

The income tax benefit differs from the amount of income tax benefit determined by applying the statutory U.S. federal income tax rate to pretax loss due to the following:


	Years Ended December 31,
	2020		2019		2018
Statutory U.S. federal income tax rate	21.0	%	21.0	%	21.0	%
State income tax benefit, net of federal tax effect	4.9		2.8		3.4
Permanent differences	(0.7)		(0.5)		(0.3)
Foreign rate differential	(0.7)		0.2		(0.1)
Remeasurement gain/loss	(2.2)		0.5		0.0
Tax credits	3.5		2.2		2.3
Valuation allowance	(5.3)		(1.1)		(0.5)
Stock-based compensation	7.5		—		—
Transaction costs	(0.5)		(0.4)		(0.1)
Deferred rate change	(1.0)		(0.3)		(0.2)
GILTI inclusion	—		(0.5)		(1.3)
Other	0.2		(0.2)		0.9
	26.7	%	23.7	%	25.1	%

Significant components of the Company’s deferred income tax assets and liabilities were as follows:


	December 31,
	2020		2019

	(in thousands)
Deferred tax assets:
Allowance for doubtful accounts	$	113	$	49
Accrued compensation		3,119		1,911
Deferred revenue		3,724		2,554
Stock-based compensation		1,938		882
Federal tax credits		4,099		3,301
Net operating losses		27,103		25,157
State tax credits		1,640		1,383
Business interest limitation		9,829		7,945
Other		1,942		1,464
Gross deferred tax assets		53,507		44,646
Valuation allowance		(2,923)		(1,213)
Total deferred tax assets		50,584		43,433
Deferred tax liabilities:
Prepaid items		(853)		(691)
Deferred contract costs		(9,169)		(5,322)
Intangibles and other		(46,898)		(55,553)
Gross deferred tax liabilities		(56,920)		(61,566)
Net deferred tax liabilities	$	(6,336)	$	(18,133)

As of December 31, 2020, the Company had a U.S. federal net operating loss carryforward of approximately $109.3 million, a foreign net operating loss carryforward of approximately $0.1 million, federal research and development credits of approximately $4.4 million and foreign tax credits of approximately $0.1 million. The Company also had state net operating loss carryforwards of approximately $64.2 million and state credits for research and development of approximately $2.2 million. Approximately $99.1 million of the federal net operating loss carryforwards will begin to expire in 2037. The remainder of the federal net operating losses of $10.2 million are carried forward indefinitely. The state net operating loss carryforwards will begin to expire in 2024 and are available to offset future taxable income or reduce taxes payable through 2039. The federal research and development credits, state research and development credits and foreign tax credits will begin expiring in 2033, 2026, and 2023, respectively.

A company’s ability to utilize a portion of its net operating loss carryforwards to offset future taxable income may be subject to certain limitations under Section 382 of the Internal Revenue Code due to changes in the equity ownership of the Company. The Company conducted a Section 382 analysis and determined that although an ownership change occurred in a prior period, all net operating losses are fully available as of December 31, 2020.

As of December 31, 2020, the Company established a valuation allowance against certain deferred tax assets to reduce the total to an amount management believed was appropriate. Realization of deferred tax assets is dependent upon sufficient future taxable income during the periods when deductible temporary differences and carryforwards are expected to be available to reduce taxable income. The Company established its valuation allowance against all the states with ending deferred tax assets, foreign tax credits and Netherlands tax attributes generated prior to 2020, which the Company has determined are more likely than not to be unrealized. The valuation allowance increased by $1.7 million and $0.5 million for the years ended December 31, 2020 and 2019, respectively.

A reconciliation of the beginning and ending amount of gross unrecognized tax benefits was as follows:


	Years Ended December 31,
	2020		2019		2018

	(in thousands)
Balance, January 1	$	496	$	425	$	245
Additions based on tax positions related to the current year		130		104		111
Additions based on tax positions related to prior years		44		19		83
Reductions based on tax positions related to prior years		—		(52)		(14)
Balance, December 31	$	670	$	496	$	425

If recognized, the total amount of unrecognized tax benefit that would affect the effective income tax rate is $0.6 million, $0.4 million and $0.3 million for the years ended December 31, 2020, 2019 and 2018, respectively.

The Company files income tax returns in the U.S. federal jurisdiction, Minnesota, and various other state and foreign jurisdictions. With few exceptions, the Company is not subject to U.S. federal, foreign, state and local income tax examinations by tax authorities for years before 2017. It is difficult to predict the final timing and resolution of any particular uncertain tax position. Based on the Company’s assessment of many factors, including past experience and complex judgements about future events, the Company does not currently anticipate significant changes in its uncertain tax positions over the next 12 months.

The Company recognizes interest and penalties accrued related to unrecognized tax benefits as additional income tax expense. During the years ended December 31, 2020, 2019 and 2018, the Company did not recognize material income tax expense related to interest and penalties.

New tax legislation

On March 27, 2020, the CARES Act was signed into law. The CARES Act provides numerous tax provisions and other stimulus measures, including temporary changes to net operating loss carryback periods, limitations on interest deductions and suspension of certain payment requirements for the employer portion of social security taxes as well as the creation of certain refundable employee retention credits and technical corrections from prior tax legislation for tax depreciation of certain qualified improvement property. The most significant relief measure which the Company qualifies for is the payroll tax deferral. Beginning with pay dates on and after April 17, 2020, the Company has elected to defer the employer-paid portion of social security taxes, resulting in an accrual of $3.8 million as of December 31, 2020. The deferred portion of payroll taxes is payable in increments of $1.9 million due December 31, 2021 and 2022 classified in accrued liabilities and other liabilities, respectively.

On July 20, 2020, Final Regulations were released with respect to the GILTI high-tax exclusion. The Final Regulations are effective for tax years starting after July 23, 2020, however, there may be availability for retroactive application back to tax years started after December 31, 2017. The Company has performed an analysis and determined there would be a benefit in both 2018 and 2019 for which a discrete item has been included in the third quarter of 2020 to reflect the impact of this benefit. In addition, we reduced our GILTI income as of the third quarter of 2020, the effect of which is reflected in the annual effective tax rate.

- Definition

The entire disclosure for income taxes. Disclosures may include net deferred tax liability or asset recognized in an enterprise's statement of financial position, net change during the year in the total valuation allowance, approximate tax effect of each type of temporary difference and carryforward that gives rise to a significant portion of deferred tax liabilities and deferred tax assets, utilization of a tax carryback, and tax uncertainties information.

+ References + Details

Related party transactions

12 Months Ended

Dec. 31, 2020

Related-party transactions

Related-party transactions

Note 14. Related-party transactions

The Company made pledges to the Jamf Nation Global Foundation (“JNGF”) of $0.5 million, $1.1 million and $0.3 million for the years ended December 31, 2020, 2019 and 2018, respectively. As of December 31, 2020 and 2019, the Company accrued $0.9 million and $1.0 million, respectively, which are included in accrued liabilities in the consolidated balance sheets. The Company has an ongoing lease agreement for office space in Eau Claire, Wisconsin with an entity in which a related party is a minority owner. See Note 7 for further discussion of this lease agreement. The Company may engage in transactions in the ordinary course of business with other companies whose directors or officers may also serve as directors or officers for the Company. The Company carries out these transactions on customary terms.

Vista is a U.S.-based investment firm that controls the funds which own a majority of the Company. The Company has paid for consulting services and other expenses related to services provided by Vista and Vista affiliates. The total expenses incurred by the Company for these services were $0.3 million, $1.0 million and $1.4 million for the years ended December 31, 2020, 2019 and 2018, respectively. The Company had less than $0.1 million in accounts payable related to these expenses as of December 31, 2020 and no amounts in accounts payable related to these expenses as of December 31, 2019.

The Company also has revenue arrangements with Vista affiliates. The Company recognized revenue related to these arrangements of $1.0 million, $0.7 million and $0.4 million for the years ended December 31, 2020, 2019 and 2018, respectively. The Company had $0.3 million in accounts receivable related to these agreements as of December 31, 2020 and no amounts in accounts receivable related to these agreements as of December 31, 2019.

In addition, the Company pays for services with Vista affiliates in the normal course of business. The total expenses incurred by the Company for services with Vista affiliates were $0.7 million, $0.7 million and $0.6 million for the years ended December 31, 2020, 2019 and 2018, respectively. The Company had $0.1 million in accounts payable related to these expenses as of December 31, 2020 and no amounts in accounts payable related to these expenses as of December 31, 2019.

Prior to its termination and repayment in full on July 27, 2020, the Company had the Prior Term Loan Facility and, pursuant to the Company’s Prior Credit Agreement, the Prior Revolving Credit Facility with a consortium of lenders for a principal amount of $205.0 million and principal committed amount of $15.0 million, respectively. As of December 31, 2019, affiliates of Vista held $34.9 million of the Prior Term Loan Facility and there were no amounts drawn on the Prior Revolving Credit Facility. During the years ended December 31, 2020, 2019 and 2018, affiliates of Vista were paid $2.1 million, $3.4 million and $3.7 million, respectively, in interest on the portion of the Prior Term Loan Facility held by them.

Condensed Financial Information - Parent Company Only

12 Months Ended

Dec. 31, 2020

Condensed Financial Information

Condensed Financial Information

Note 15. Condensed financial information (Parent Company only)

Jamf Holding Corp.

(Parent Company only)

Condensed Balance Sheet

(In thousands, except share and per share amounts)


	December 31,
	2020		2019
Assets
Current assets:
Cash and cash equivalents	$	—	$	—
Total current assets		—		—
Investment in subsidiaries		815,481		503,878
Total assets	$	815,481	$	503,878

Liabilities and stockholders’ equity
Current liabilities:
Current liabilities	$	—	$	—
Total current liabilities		—		—
Other liabilities		—		—
Total liabilities		—		—
Commitments and contingencies
Stockholders’ equity:
Preferred stock, $0.001 par value, 50,000,000 and no shares authorized at December 31, 2020 and 2019, respectively; no shares issued and outstanding at December 31, 2020 and 2019		—		—
Common stock, $0.001 par value, 500,000,000 and 132,000,000 shares authorized at December 31, 2020 and 2019, respectively; 116,992,472 and 102,843,612 shares issued and outstanding at December 31, 2020 and 2019, respectively		117		103
Additional paid-in capital		903,116		568,756
Accumulated deficit		(87,752)		(64,981)
Total stockholders’ equity		815,481		503,878
Total liabilities and stockholders’ equity	$	815,481	$	503,878

Jamf Holding Corp.

(Parent Company only)

Condensed Statement of Operations

(In thousands)


	Years Ended December 31,
	2020		2019		2018
Revenue	$	—	$	—	$	—
Operating expenses		—		—		—
Income from operations		—		—		—
Other income (expense), net		—		—		—
Income before income taxes and equity in net income of subsidiaries		—		—		—
Benefit for income taxes		—		—		—
Equity in net loss of subsidiaries		(22,771)		(32,600)		(36,256)
Net loss	$	(22,771)	$	(32,600)	$	(36,256)

Basis of presentation

Jamf Holding Corp., which is owned by Vista, owns 100% of Juno Intermediate, Inc, which owns 100% of JAMF Holdings Inc. (“Holdings”), which owns 100% of JAMF Software, LLC and JAMF International, Inc., our primary operating subsidiaries. Juno Topco, Inc. was incorporated in Delaware in 2017 and became the ultimate parent of JAMF Software, LLC and JAMF International, Inc. through the Vista Acquisition. Effective June 25, 2020, the name of our company was changed from Juno Topco, Inc. to Jamf Holding Corp.

Jamf Holding Corp. is a holding company with no material operations of its own that conducts substantially all of its activities through its subsidiaries. Accordingly, Jamf Holding Corp. is dependent upon distributions from Holdings to fund its limited, non-significant operating expenses. Jamf Holding Corp. has no direct outstanding debt obligations. However, Holdings, as borrower under its Credit Facilities, is limited in its ability to declare dividends or make any payment on account of its capital stock to, directly or indirectly, fund a dividend or other distribution to Jamf Holding Corp., subject to limited exceptions, including (1) stock repurchases, (2) unlimited amounts subject to compliance with a 6.0 to 1.0 total leverage ratio giving pro forma effect to any distribution, (3) amounts not to exceed the greater of (i) $20 million and (ii) 20% of EBITDA in any reference period and (4) payment of Jamf Holding Corp.’s overhead expenses. Due to the aforementioned qualitative restrictions, substantially all of the assets of Jamf Holding Corp.’s subsidiaries are restricted. For a discussion of the Credit Facilities, see Note 8.

These condensed financial statements have been presented on a “parent-only” basis. Under a parent-only presentation, Jamf Holding Corp.’s investment in subsidiaries is presented under the equity method of accounting. A condensed statement of cash flows was not presented because Jamf Holding Corp. has no material operating, investing, or financing cash flow activities for the years ended December 31, 2020, 2019 and 2018. Certain information and footnote disclosures normally included in financial statements prepared in accordance with GAAP have been condensed or omitted. As such, these parent-only statements should be read in conjunction with the accompanying notes to consolidated financial statements.

Summary of significant accounting policies (Policies)

12 Months Ended

Dec. 31, 2020

Summary of significant accounting policies

Principles of consolidation

The consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation.

Net Loss per Share of Common Stock

Net loss per share of common stock

Cash and cash equivalents

Trade receivables, net

Activity related to our allowance for doubtful accounts was as follows:


	Years Ended December 31,
	2020		2019		2018

	(in thousands)
Balance, beginning of period	$	200	$	60	$	60
Bad-debt expense		824		279		37
Accounts written off		(494)		(139)		(37)
Balance, end of period	$	530	$	200	$	60

No single end customer accounted for more than 10% of total revenue for the years ended December 31, 2020, 2019 and 2018.

Equipment and leasehold improvements, net

Impairment or disposal of long-lived assets

Goodwill

Other intangibles, net

loss recorded is calculated by the excess of the asset’s carrying value over its fair value. No impairment losses were recognized during the year.

Debt issuance costs

Stock split

Deferred offering costs

Offering costs

Foreign currency remeasurement

Stock-based compensation

Risk-Free Interest Rate — The risk-free rate assumption was based on the U.S. Treasury instruments with terms that were consistent with the expected term of the Company’s stock options.

Expected Dividend — The expected dividend assumption was based on the Company’s history and expectation of dividend payouts.


	Years Ended December 31,
	2020		2019						2018
Expected life of options		—		6.25	years					6.25	years
Expected volatility		—		45.1	%	–	45.3	%		44.8	%	–	46.6	%
Risk-free interest rates		—		1.6	%	–	1.7	%		2.5	%	–	2.8	%
Expected dividend yield		—					—						—
Weighted-average grant-date fair value		—	$	7.29					$	2.69


	Years Ended December 31,
	2020			2019						2018
Expected life of options		1.50	years		3 - 3.25	years					4.50	years
Expected volatility		55	%		50	%	–	55	%		55	%
Risk-free interest rates		0.16	%		1.49	%	–	1.67	%		2.70	%
Expected dividend yield		—						—			—
Weighted-average grant-date fair value	$	8.95		$	6.02					$	1.91

Income taxes

Revenue recognition

The Company applies ASC 606. To determine the appropriate amount of revenue to be recognized in accordance with ASC 606, the Company follows a five-step model as follows:

●

Identify the contract with a customer

●

Identify the performance obligations in the contract

●

Determine the transaction price

●

Allocate the transaction price to the performance obligations in the contract

●

Recognize revenue when or as performance obligations are satisfied

Nature of Products and Services

Significant Judgments

Transaction Price

Disaggregation of Revenue


	Years Ended December 31,
	2020		2019		2018

	(in thousands)
SaaS subscription and support and maintenance	$	224,514	$	159,111	$	100,350
On‑premise subscription		24,678		16,078		12,690
Subscription revenue		249,192		175,189		113,040
Professional services		14,525		19,008		20,206
Perpetual licenses		5,734		9,830		13,316
Non‑subscription revenue		20,259		28,838		33,522
Total revenue	$	269,451	$	204,027	$	146,562

Contract Balances

Contract liabilities consist of customer billings in advance of revenue being recognized. The Company invoices its customers for subscription, support and maintenance and services in advance.

Changes in contract liabilities, including revenue earned during the period from the beginning contract liability balance and new deferrals of revenue during the period, were as follows:


	Years Ended December 31,
	2020		2019		2018

	(in thousands)
Balance, beginning of the period	$	140,710	$	100,662	$	68,048
Revenue earned		(120,089)		(86,220)		(54,955)
Deferral of revenue		185,329		126,268		87,569
Balance, end of the period	$	205,950	$	140,710	$	100,662

There were no significant changes to our contract assets and liabilities during the years ended December 31, 2020, 2019 and 2018 outside of our sales activities.

Remaining Performance Obligations

Deferred Contract Costs

Software development costs

Advertising costs

Interest expense, net

Recently issued accounting pronouncements not yet adopted and Adoption of new accounting pronouncements

Recently issued accounting pronouncements not yet adopted

Financial Instruments — Credit Losses

Leases

Reference Rate Reform

Adoption of new accounting pronouncements

Income Taxes

Fair Value Measurement — Disclosure Framework

Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract

Improvements to Nonemployee Share-Based Payment Accounting

Basis of presentation and description of business (Tables)

12 Months Ended

Dec. 31, 2020

Basis of presentation and description of business

Schedule of revenue by geographic location



	Years Ended December 31,
	2020		2019		2018

	(in thousands)
The Americas	$	208,294	$	156,259	$	117,454
Europe, the Middle East, India, and Africa		45,971		36,235		20,536
Asia Pacific		15,186		11,533		8,572
	$	269,451	$	204,027	$	146,562

Schedule of equipment and leasehold improvements, net by geographic region


	December 31,
	2020		2019

	(in thousands)
The Americas	$	9,402	$	7,991
Europe, the Middle East, India, and Africa		1,976		2,562
Asia Pacific		1,377		1,924
	$	12,755	$	12,477

Summary of significant accounting policies (Tables)

12 Months Ended

Dec. 31, 2020

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Schedule of activity related to allowance for doubtful accounts


	Years Ended December 31,
	2020		2019		2018

	(in thousands)
Balance, beginning of period	$	200	$	60	$	60
Bad-debt expense		824		279		37
Accounts written off		(494)		(139)		(37)
Balance, end of period	$	530	$	200	$	60

Schedule of disaggregation of revenue


	Years Ended December 31,
	2020		2019		2018

	(in thousands)
SaaS subscription and support and maintenance	$	224,514	$	159,111	$	100,350
On‑premise subscription		24,678		16,078		12,690
Subscription revenue		249,192		175,189		113,040
Professional services		14,525		19,008		20,206
Perpetual licenses		5,734		9,830		13,316
Non‑subscription revenue		20,259		28,838		33,522
Total revenue	$	269,451	$	204,027	$	146,562

Schedule of changes in contract assets and liabilities


	Years Ended December 31,
	2020		2019		2018

	(in thousands)
Balance, beginning of the period	$	140,710	$	100,662	$	68,048
Revenue earned		(120,089)		(86,220)		(54,955)
Deferral of revenue		185,329		126,268		87,569
Balance, end of the period	$	205,950	$	140,710	$	100,662

Service-based options

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Schedule of stock-based payment award valuation inputs


	Years Ended December 31,
	2020		2019						2018
Expected life of options		—		6.25	years					6.25	years
Expected volatility		—		45.1	%	–	45.3	%		44.8	%	–	46.6	%
Risk-free interest rates		—		1.6	%	–	1.7	%		2.5	%	–	2.8	%
Expected dividend yield		—					—						—
Weighted-average grant-date fair value		—	$	7.29					$	2.69

Return target options

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Schedule of stock-based payment award valuation inputs


	Years Ended December 31,
	2020			2019						2018
Expected life of options		1.50	years		3 - 3.25	years					4.50	years
Expected volatility		55	%		50	%	–	55	%		55	%
Risk-free interest rates		0.16	%		1.49	%	–	1.67	%		2.70	%
Expected dividend yield		—						—			—
Weighted-average grant-date fair value	$	8.95		$	6.02					$	1.91

Financial instruments fair value (Tables)

12 Months Ended

Dec. 31, 2020

Financial instruments fair value

Fair Value, Assets Measured on Recurring Basis [Table Text Block]


	December 31, 2020
	Level 1		Level 2		Level 3			Total

	(in thousands)
Cash equivalents:
Money market funds	$	100,000	$	—	$	—	$	100,000
U.S. Treasuries		25,000		—		—		25,000
Total cash equivalents	$	125,000	$	—	$	—	$	125,000

Equipment and leasehold improvements (Tables)

12 Months Ended

Dec. 31, 2020

Property, Plant and Equipment [Abstract]

Schedule of equipment and leasehold improvements


	December 31,
	2020		2019

	(in thousands)
Computers	$	10,529	$	8,505
Software		666		527
Furniture/fixtures		3,417		3,675
Leasehold improvements		7,629		6,523
Capital in progress		698		70
Equipment and leasehold improvements, gross		22,939		19,300
Less: accumulated depreciation		(10,184)		(6,823)
Equipment and leasehold improvements, net	$	12,755	$	12,477

Acquisitions (Tables)

12 Months Ended

Dec. 31, 2020

Mondada [Member]

Business Acquisition [Line Items]

Schedule of assets acquired and liabilities assumed at the date of acquisition



Assets acquired:
Cash	$	17
Other current assets		71
Long‑term assets		12
Deferred tax asset		5
Liabilities assumed:
Accounts payable and accrued liabilities		(25)
Deferred revenue		(123)
Intangible assets acquired		1,111
Goodwill		1,662
Total purchase consideration	$	2,730

ZuluDesk B.V

Business Acquisition [Line Items]

Schedule of assets acquired and liabilities assumed at the date of acquisition


Assets acquired:
Cash	$	3,325
Other current assets		1,306
Long‑term assets		154
Liabilities assumed:
Accounts payable and accrued liabilities		(419)
Deferred revenue		(3,050)
Deferred tax liability		(2,996)
Intangible assets acquired		12,310
Goodwill		28,000
Total purchase consideration	$	38,630

Digita Security LLC

Business Acquisition [Line Items]

Schedule of assets acquired and liabilities assumed at the date of acquisition


Assets acquired:
Cash	$	512
Other current assets		1
Long‑term assets		12
Liabilities assumed:
Accounts payable and accrued liabilities		(119)
Intangible assets acquired		3,300
Goodwill		10,673
Total purchase consideration	$	14,379

Orchard & Grove, Inc. [Member]

Business Acquisition [Line Items]

Schedule of assets acquired and liabilities assumed at the date of acquisition


Assets acquired:
Cash	$	138
Other current assets		71
Long‑term assets		10
Liabilities assumed:
Accounts payable and accrued liabilities		(73)
Deferred revenue		(138)
Deferred tax liability		(356)
Intangible assets acquired		1,580
Goodwill		835
Total purchase consideration	$	2,067

Goodwill and other intangible assets (Tables)

12 Months Ended

Dec. 31, 2020

Goodwill and other intangible assets

Schedule of changes in carrying amount of goodwill


	Years Ended December 31,
	2020		2019		2018

	(in thousands)
Goodwill, beginning of period	$	539,818	$	501,145	$	499,892
Goodwill acquired		1,662		38,673		1,253
Goodwill, end of period	$	541,480	$	539,818	$	501,145

Schedule of gross carrying amount and accumulated amortization of intangible assets other than goodwill


								Weighted‑
								Average
				Accumulated		Net Carrying		Remaining
	Useful Life	Gross Value		Amortization		Value		Useful Life

		(in thousands)
Trademarks	1 - 8 years	$	34,320	$	9,167	$	25,153	5.8 years
Customer relationships	2 - 12 years		214,320		37,564		176,756	9.7 years
Developed technology	5 years		53,560		20,419		33,141	3.2 years
Non‑competes	2 years		90		41		49	1.1 years
Balance, December 31, 2019		$	302,290	$	67,191	$	235,099

Trademarks	8 years	$	34,320	$	13,454	$	20,866	4.8 years
Customer relationships	2 - 12 years		214,428		55,810		158,618	8.7 years
Developed technology	5 years		54,563		31,173		23,390	2.3 years
Non‑competes	2 years		90		86		4	0.1 years
Balance, December 31, 2020		$	303,401	$	100,523	$	202,878

Schedule of future estimated amortization expense


Years ending December 31:
2021	$	33,409
2022		32,222
2023		24,436
2024		23,140
2025		22,080
Thereafter		67,591
	$	202,878

Commitments and Contingencies (Tables)

12 Months Ended

Dec. 31, 2020

Commitments and Contingencies

Schedule of future minimum lease payments under non-cancelable leases


	Unrelated		Related		Total
Years ending December 31:
2021	$	4,758	$	1,079	$	5,837
2022		4,294		1,090		5,384
2023		4,146		1,101		5,247
2024		3,705		832		4,537
2025		2,551		—		2,551
Thereafter		9,482		—		9,482
	$	28,936	$	4,102	$	33,038

Schedule of minimum payments under contractual agreements


	Unrelated
Years ending December 31:
2021	$	14,431
2022		17,479
2023		3,855
2024		—
2025		—
Thereafter		—
	$	35,765

Share-based compensation (Tables)

12 Months Ended

Dec. 31, 2020

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Schedule of stock based compensation


	Years Ended December 31,
	2020		2019		2018

	(in thousands)
Cost of revenue:
Subscription	$	732	$	194	$	225
Services		139		—		—
Sales and marketing		1,748		460		529
Research and development		1,533		394		239
General and administrative		2,591		1,413		1,322
	$	6,743	$	2,461	$	2,315

Summary of restricted stock units activity


		Per Unit
	Units	Fair Value
Outstanding, January 1, 2018	26,840	$	5.49
Granted	25,520		5.87
Restrictions lapsed	(26,840)		5.49
Forfeited	—		—
Outstanding, December 31, 2018	25,520		5.87
Granted	36,520		12.60
Restrictions lapsed	(25,520)		5.87
Forfeited	—		—
Outstanding, December 31, 2019	36,520		12.60
Granted	1,317,719		26.33
Restrictions lapsed	(36,520)		12.60
Forfeited	(24,612)		26.00
Outstanding, December 31, 2020	1,293,107	$	26.34

Service-based options

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Summary of stock-option activity


				Weighted‑
		Weighted‑		Average	Aggregate
		Average		Remaining	Intrinsic
		Exercise		Contractual	Value
	Options	Price		Term (Years)	(in thousands)
Outstanding, January 1, 2018	4,122,070	$	5.49		$	—
Granted	535,957		5.62			—
Exercised	(322,851)		5.49			123
Forfeitures	(89,467)		5.49			—
Outstanding, December 31, 2018	4,245,709		5.51	8.9		—
Granted	212,668		8.21			—
Exercised	(168,391)		5.49			256
Forfeitures	(216,700)		5.49			—
Outstanding, December 31, 2019	4,073,286		5.65	8.1		37,520
Granted	—		—			—
Exercised	(526,460)		5.67			13,899
Forfeitures	—		—			—
Outstanding, December 31, 2020	3,546,826	$	5.65	7.1	$	86,098
Options exercisable at December 31, 2020	2,226,006	$	5.53	7.0	$	54,298
Vested or expected to vest at December 31, 2020	3,546,826	$	5.65	7.1	$	86,098

Return target options

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Summary of stock-option activity


				Weighted-
		Weighted-		Average	Aggregate
		Average		Remaining	Intrinsic
		Exercise		Contractual	Value
	Options	Price		Term (Years)	(in thousands)
Outstanding, January 1, 2018	2,105,772	$	5.49		$	—
Granted	183,884		5.54			—
Exercised	—		—			—
Forfeitures	(89,467)		5.49			—
Outstanding, December 31, 2018	2,200,189		5.49	8.9		—
Granted	1,653,209		8.29			—
Exercised	—		—			—
Forfeitures	(165,734)		5.49			—
Outstanding, December 31, 2019	3,687,664		6.75	8.8		29,908
Granted	—		—			—
Exercised	—		—			—
Forfeitures	—		—			—
Outstanding, December 31, 2020	3,687,664	$	6.75	7.8	$	85,444
Options exercisable at December 31, 2020	—	$	—	—	$	—
Vested or expected to vest at December 31, 2020	—	$	—	—	$	—

Net Loss per Share (Tables)

12 Months Ended

Dec. 31, 2020

Net Loss per Share

Schedule of computation of basic and diluted net loss per share


	Years Ended December 31,
	2020		2019		2018

	(in thousands, except share and per share amounts)
Numerator:
Net loss	$	(22,771)	$	(32,600)	$	(36,256)
Denominator:
Weighted‑average shares used to compute net loss per share, basic and diluted		108,908,597		102,752,092		102,325,465
Basic and diluted net loss per share	$	(0.21)	$	(0.32)	$	(0.35)

Schedule of potentially dilutive securities excluded from the computation of diluted weighted-average shares outstanding


	Years Ended December 31,
	2020	2019	2018
Stock options outstanding	7,234,490	7,760,950	6,445,898
Unvested restricted stock units	1,293,107	36,520	25,520
Total potential dilutive securities	8,527,597	7,797,470	6,471,418

Income taxes (Tables)

12 Months Ended

Dec. 31, 2020

Income taxes

Schedule of income tax provision (benefit)


	Years Ended December 31,
	2020		2019		2018

	(in thousands)
Current:
Federal	$	(551)	$	(7)	$	(38)
State		(73)		138		123
Foreign		987		1,013		328
Deferred:
Federal		(10,343)		(8,990)		(10,625)
State		(212)		(1,638)		(1,947)
Foreign		1,880		(627)		22
	$	(8,312)	$	(10,111)	$	(12,137)

Schedule of income tax rate reconciliation


	Years Ended December 31,
	2020		2019		2018
Statutory U.S. federal income tax rate	21.0	%	21.0	%	21.0	%
State income tax benefit, net of federal tax effect	4.9		2.8		3.4
Permanent differences	(0.7)		(0.5)		(0.3)
Foreign rate differential	(0.7)		0.2		(0.1)
Remeasurement gain/loss	(2.2)		0.5		0.0
Tax credits	3.5		2.2		2.3
Valuation allowance	(5.3)		(1.1)		(0.5)
Stock-based compensation	7.5		—		—
Transaction costs	(0.5)		(0.4)		(0.1)
Deferred rate change	(1.0)		(0.3)		(0.2)
GILTI inclusion	—		(0.5)		(1.3)
Other	0.2		(0.2)		0.9
	26.7	%	23.7	%	25.1	%

Schedule of components of net deferred tax assets and liabilities


	December 31,
	2020		2019

	(in thousands)
Deferred tax assets:
Allowance for doubtful accounts	$	113	$	49
Accrued compensation		3,119		1,911
Deferred revenue		3,724		2,554
Stock-based compensation		1,938		882
Federal tax credits		4,099		3,301
Net operating losses		27,103		25,157
State tax credits		1,640		1,383
Business interest limitation		9,829		7,945
Other		1,942		1,464
Gross deferred tax assets		53,507		44,646
Valuation allowance		(2,923)		(1,213)
Total deferred tax assets		50,584		43,433
Deferred tax liabilities:
Prepaid items		(853)		(691)
Deferred contract costs		(9,169)		(5,322)
Intangibles and other		(46,898)		(55,553)
Gross deferred tax liabilities		(56,920)		(61,566)
Net deferred tax liabilities	$	(6,336)	$	(18,133)

Schedule of unrecognized tax benefits


	Years Ended December 31,
	2020		2019		2018

	(in thousands)
Balance, January 1	$	496	$	425	$	245
Additions based on tax positions related to the current year		130		104		111
Additions based on tax positions related to prior years		44		19		83
Reductions based on tax positions related to prior years		—		(52)		(14)
Balance, December 31	$	670	$	496	$	425

Condensed Financial Information - Parent Company Only (Tables)

12 Months Ended

Dec. 31, 2020

Condensed Financial Information

Condensed Balance Sheet [Table Text Block]


	December 31,
	2020		2019
Assets
Current assets:
Cash and cash equivalents	$	—	$	—
Total current assets		—		—
Investment in subsidiaries		815,481		503,878
Total assets	$	815,481	$	503,878

Liabilities and stockholders’ equity
Current liabilities:
Current liabilities	$	—	$	—
Total current liabilities		—		—
Other liabilities		—		—
Total liabilities		—		—
Commitments and contingencies
Stockholders’ equity:
Preferred stock, $0.001 par value, 50,000,000 and no shares authorized at December 31, 2020 and 2019, respectively; no shares issued and outstanding at December 31, 2020 and 2019		—		—
Common stock, $0.001 par value, 500,000,000 and 132,000,000 shares authorized at December 31, 2020 and 2019, respectively; 116,992,472 and 102,843,612 shares issued and outstanding at December 31, 2020 and 2019, respectively		117		103
Additional paid-in capital		903,116		568,756
Accumulated deficit		(87,752)		(64,981)
Total stockholders’ equity		815,481		503,878
Total liabilities and stockholders’ equity	$	815,481	$	503,878

Condensed Income Statement [Table Text Block]


	Years Ended December 31,
	2020		2019		2018
Revenue	$	—	$	—	$	—
Operating expenses		—		—		—
Income from operations		—		—		—
Other income (expense), net		—		—		—
Income before income taxes and equity in net income of subsidiaries		—		—		—
Benefit for income taxes		—		—		—
Equity in net loss of subsidiaries		(22,771)		(32,600)		(36,256)
Net loss	$	(22,771)	$	(32,600)	$	(36,256)

Basis of presentation and description of business - IPO (Details) - USD ($) $ / shares in Units, $ in Thousands		3 Months Ended	12 Months Ended
	Jul. 24, 2020	Sep. 30, 2020	Dec. 31, 2020	Dec. 31, 2019
Acquisitions
Proceeds from initial public offering, net of underwriting discounts and commissions			$ 326,316
Offering costs			$ 7,256	$ 721
Common stock, par value	$ 0.001		$ 0.001	$ 0.001
Common stock, shares authorized	500,000,000		500,000,000	132,000,000
Preferred stock, par value	$ 0.001		$ 0.001	$ 0.001
Preferred stock, shares authorized	50,000,000		50,000,000	0
Proceeds from private placement			$ 2,233
Repayment of debt	$ 205,000		205,000	$ 10,000
Accrued interest paid	3,400
Prepayment penalty	2,000
Write-off of debt issuance cost	$ 3,200
Loss on debt extinguishment		$ 5,200	5,213
IPO [Member]
Acquisitions
Issuance of common stock (shares)	13,500,000
Proceeds from initial public offering, net of underwriting discounts and commissions	$ 319,000
Issuance of common stock			322,413
Underwriting discount and commissions	24,700
Offering costs	$ 7,300
Private Placement [Member]
Acquisitions
Issuance of common stock (shares)	85,880
Issuance of common stock	$ 2,200		2,233
Offering costs			$ 700

Basis presentation and description of business - Acquisition and Basis of presentation (Details) - USD ($) $ in Thousands		12 Months Ended
	Nov. 13, 2017	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Acquisitions
Ownership, as a percent		62.30%
Revenue		$ 269,451	$ 204,027	$ 146,562
Net Cash Provided by (Used in) Operating Activities		52,743	11,904	9,360
Net cash provided by financing activities		(115,964)	(28,652)	(1,770)
License
Acquisitions
Revenue		5,734	9,830	13,316
Subscription
Acquisitions
Revenue		249,192	175,189	113,040
Classification Of On-Premise Subscription Revenue [Member] \| Revision of Prior Period, Reclassification, Adjustment [Member] \| License
Acquisitions
Revenue			(16,100)	(12,700)
Classification Of On-Premise Subscription Revenue [Member] \| Revision of Prior Period, Reclassification, Adjustment [Member] \| Subscription
Acquisitions
Revenue			$ 16,100	$ 12,700
Classification Of Cash Paid For Offering Costs [Member] \| Revision of Prior Period, Reclassification, Adjustment [Member]
Acquisitions
Net Cash Provided by (Used in) Operating Activities		721
Net cash provided by financing activities		$ 721
Vista Equity Partners [Member]
Acquisitions
Aggregate purchase price	$ 733,800

Basis of presentation and description of business (Details) $ in Thousands	12 Months Ended
	Dec. 31, 2020 USD ($) segment	Dec. 31, 2019 USD ($)	Dec. 31, 2018 USD ($)
Disaggregation of Revenue [Line Items]
Number of operating segment \| segment	1
Number of reportable segment \| segment	1
Revenue	$ 269,451	$ 204,027	$ 146,562
Long-Lived Assets	12,755	12,477
The Americas
Disaggregation of Revenue [Line Items]
Revenue	208,294	156,259	117,454
Long-Lived Assets	9,402	7,991
Europe, Middle East, India, and Africa
Disaggregation of Revenue [Line Items]
Revenue	45,971	36,235	20,536
Long-Lived Assets	1,976	2,562
Asia Pacific
Disaggregation of Revenue [Line Items]
Revenue	15,186	11,533	$ 8,572
Long-Lived Assets	$ 1,377	$ 1,924

- Definition

Amount, excluding tax collected from customer, of revenue from satisfaction of performance obligation by transferring promised good or service to customer. Tax collected from customer is tax assessed by governmental authority that is both imposed on and concurrent with specific revenue-producing transaction, including, but not limited to, sales, use, value added and excise.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 30
-Subparagraph (a)
-URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8906-108599

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 40
-URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e9031-108599

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 41
-Subparagraph (a)
-URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e9038-108599

Reference 4: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 32
-Subparagraph (b)
-URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8933-108599

Reference 5: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 32
-Subparagraph (a)
-URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8933-108599

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 4
-Subparagraph (a)
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130543-203045

Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 22
-Subparagraph (b)
-URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8736-108599

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 22
-Subparagraph (a)
-URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8736-108599

Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 42
-URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e9054-108599

Reference 10: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 5
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130545-203045

Reference 11: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 924
-SubTopic 10
-Section S99
-Paragraph 1
-Subparagraph (SAB Topic 11.L)
-URI http://asc.fasb.org/extlink&oid=6472922&loc=d3e499488-122856

+ Details

Summary of significant accounting policies - Trade receivables, net (Details) $ in Thousands	12 Months Ended
	Dec. 31, 2020 USD ($) item	Dec. 31, 2019 USD ($) item	Dec. 31, 2018 USD ($) item
Concentration Risk [Line Items]
Receivables payment period	30 days
Allowance	$ 530	$ 200
Trade accounts receivable, net	69,056	46,513
Accounts Receivable, Allowance for Credit Loss [Roll Forward]
Accounts Receivable, Allowance for Credit Loss, Beginning Balance	200	60	$ 60
Bad debt expense	824	279	37
Accounts written off	(494)	(139)	(37)
Accounts Receivable, Allowance for Credit Loss, Ending Balance	$ 530	$ 200	$ 60
Revenue from Contract with Customer Benchmark [Member] \| Credit Concentration Risk [Member]
Concentration Risk [Line Items]
Number of significant distributors \| item	2	1	1
Accounts Receivable [Member] \| Credit Concentration Risk [Member]
Concentration Risk [Line Items]
Trade accounts receivable, net	$ 19,800	$ 6,000

Summary of significant accounting policies - Equipment, Intangibles (Details)	12 Months Ended
	Dec. 31, 2020 USD ($) item	Dec. 31, 2019 USD ($)	Dec. 31, 2018 USD ($)
Property, Plant and Equipment [Line Items]
Impairment of long-lived assets	$ 0
Number of Reporting Units \| item	1
Goodwill, Impairment Loss	$ 0	$ 0	$ 0
Minimum
Property, Plant and Equipment [Line Items]
Useful life of intangible assets	1 year
Maximum
Property, Plant and Equipment [Line Items]
Useful life of intangible assets	12 years
Computer Equipment [Member]
Property, Plant and Equipment [Line Items]
Useful life	3 years
Computer Equipment [Member] \| Minimum
Property, Plant and Equipment [Line Items]
Useful life	3 years
Software
Property, Plant and Equipment [Line Items]
Useful life	3 years
Furniture and Fixtures [Member]
Property, Plant and Equipment [Line Items]
Useful life	5 years

Summary of significant accounting policies - Stock split, Offering costs (Details) $ in Thousands		12 Months Ended
	Jul. 10, 2020	Dec. 31, 2020 USD ($)	Dec. 31, 2019 USD ($)	Dec. 31, 2018 USD ($)	Jul. 24, 2020 USD ($)
Subsidiary, Sale of Stock [Line Items]
Stock split ratio	110
Deferred offering costs			$ 2,300		$ 7,300
Offering costs		$ 7,256	721
Foreign currency transaction loss		722	$ 1,252	$ 418
Private Placement [Member]
Subsidiary, Sale of Stock [Line Items]
Offering costs		$ 700

Summary of significant accounting policies - Stock-based compensation (Details) - USD ($) $ / shares in Units, $ in Millions		6 Months Ended	12 Months Ended
	Jul. 24, 2020	Jun. 30, 2020	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Share-based Compensation Arrangement by Share-based Payment Award, Fair Value Assumptions and Methodology [Abstract]
Threshold cash return on investment upon termination event to determine vesting of performance shares	$ 1,515.0		$ 1,515.0		$ 1,515.0
Service-based options
Share-based Compensation Arrangement by Share-based Payment Award, Fair Value Assumptions and Methodology [Abstract]
Award expiration period			10 years
Options granted				212,668	535,957
Expected life of options				6 years 3 months	6 years 3 months
Expected volatility, Minimum				45.10%	44.80%
Expected volatility, Maximum				45.30%	46.60%
Risk-free interest rates, Minimum				1.60%	2.50%
Risk-free interest rates, Maximum				1.70%	2.80%
Expected dividend yield			0.00%	0.00%	0.00%
Weighted-average grant-date fair value				$ 7.29	$ 2.69
Return target options
Share-based Compensation Arrangement by Share-based Payment Award, Fair Value Assumptions and Methodology [Abstract]
Award expiration period			10 years
Options granted				1,653,209	183,884
Expected life of options			1 year 6 months		4 years 6 months
Expected volatility			55.00%		55.00%
Expected volatility, Minimum				50.00%
Expected volatility, Maximum				55.00%
Risk-free interest rates			0.16%		2.70%
Risk-free interest rates, Minimum				1.49%
Risk-free interest rates, Maximum				1.67%
Expected dividend yield			0.00%	0.00%	0.00%
Weighted-average grant-date fair value			$ 8.95	$ 6.02	$ 1.91
Fair value after plan modification		$ 33.0
Minimum \| Return target options
Share-based Compensation Arrangement by Share-based Payment Award, Fair Value Assumptions and Methodology [Abstract]
Expected life of options				3 years
Maximum \| Return target options
Share-based Compensation Arrangement by Share-based Payment Award, Fair Value Assumptions and Methodology [Abstract]
Expected life of options				3 years 3 months

Summary of significant accounting policies - Disaggregation of revenue (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Disaggregation of Revenue [Line Items]
Revenue	$ 269,451	$ 204,027	$ 146,562
Recurring Revenue
Disaggregation of Revenue [Line Items]
Revenue	249,192	175,189	113,040
Non-recurring Revenue
Disaggregation of Revenue [Line Items]
Revenue	20,259	28,838	33,522
Subscription
Disaggregation of Revenue [Line Items]
Revenue	249,192	175,189	113,040
Subscription \| Recurring Revenue
Disaggregation of Revenue [Line Items]
Revenue	224,514	159,111	100,350
Services/Professional Services
Disaggregation of Revenue [Line Items]
Revenue	14,525	19,008	20,206
Services/Professional Services \| Non-recurring Revenue
Disaggregation of Revenue [Line Items]
Revenue	$ 14,525	19,008	20,206
Services/Professional Services \| Minimum
Disaggregation of Revenue [Line Items]
Service performance period	1 day
Services/Professional Services \| Maximum
Disaggregation of Revenue [Line Items]
Service performance period	2 days
License
Disaggregation of Revenue [Line Items]
Revenue	$ 5,734	9,830	13,316
License \| Recurring Revenue
Disaggregation of Revenue [Line Items]
Revenue	24,678	16,078	12,690
License \| Non-recurring Revenue
Disaggregation of Revenue [Line Items]
Revenue	$ 5,734	$ 9,830	$ 13,316

Summary of significant accounting policies - Contract balances (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Summary of significant accounting policies
Non-current deferred revenue recognition period	5 years
Contract asset balance	$ 900	$ 500	$ 200
Change in Contract with Customer, Liability [Abstract]
Balance, beginning of the period	140,710	100,662	68,048
Revenue earned from beginning liability	(120,089)	(86,220)	(54,955)
Deferral of revenue	185,329	126,268	87,569
Balance, end of the period	$ 205,950	$ 140,710	$ 100,662
Revenue, Practical Expedient, Financing Component [true false]	true
Payment terms	30 days

Summary of significant accounting policies - Remaining performance obligations (Details) - USD ($) $ in Millions	Dec. 31, 2020	Dec. 31, 2019
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2020-01-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining Performance Obligation, Revenue		$ 149.5
Remaining Performance Obligation, Revenue Recognition Percentage		86.00%
Remaining Performance Obligation, Revenue Recognition Period		12 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2021-01-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining Performance Obligation, Revenue	$ 224.5
Remaining Performance Obligation, Revenue Recognition Percentage	80.00%
Remaining Performance Obligation, Revenue Recognition Period	12 months

Summary of significant accounting policies - Deferred contract costs, R&D, Advertising, Interest (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Summary of significant accounting policies
Revenue, Practical Expedient, Incremental Cost of Obtaining Contract [true false]	true
Benefit period	5 years
Total amortization of contract costs	$ 9.6	$ 6.2	$ 3.4
Impairment losses	0.0	0.0	0.0
Capitalized software development costs	0.0	0.0	0.0
Software research and development costs	52.4	42.8	31.5
Advertising costs	13.4	8.7	7.6
interest expense from debt financing	10.8	21.9	18.7
interest income from cash investments	$ 0.1	$ 0.5	$ 0.5

Summary of significant accounting policies - Recent pronouncements (Details) - Forecast [Member] $ in Millions	12 Months Ended
	Dec. 31, 2021 USD ($)
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Lease, Practical Expedient, Use of Hindsight [true false]	false
Lease, Practical Expedients, Package [true false]	true
Revision of Prior Period, Accounting Standards Update, Adjustment [Member]
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Operating Lease, Right-of-Use Asset	$ 25.0
Operating Lease, Liability, Noncurrent	$ 28.6

Financial instruments fair value (Details) - USD ($) $ in Thousands	Dec. 31, 2020	Dec. 31, 2019
Fair Value, Recurring [Member]
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Cash and Cash Equivalents, Fair Value Disclosure	$ 125,000
Fair Value, Recurring [Member] \| Level 1
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Cash and Cash Equivalents, Fair Value Disclosure	125,000
Fair Value, Recurring [Member] \| Money Market Funds [Member]
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Cash and Cash Equivalents, Fair Value Disclosure	100,000
Fair Value, Recurring [Member] \| Money Market Funds [Member] \| Level 1
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Cash and Cash Equivalents, Fair Value Disclosure	100,000
Fair Value, Recurring [Member] \| US Treasury Securities [Member]
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Cash and Cash Equivalents, Fair Value Disclosure	25,000
Fair Value, Recurring [Member] \| US Treasury Securities [Member] \| Level 1
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Cash and Cash Equivalents, Fair Value Disclosure	$ 25,000
Fair Value \| Level 2
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Fair value of debt		$ 203,100
Carrying Value
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Fair value of debt		$ 205,000

Equipment and leasehold improvements (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Property, Plant and Equipment [Line Items]
Property, Plant and Equipment, Gross	$ 22,939	$ 19,300
Less: accumulated depreciation	(10,184)	(6,823)
Property, Plant and Equipment, Net, Total	12,755	12,477
Depreciation expense	4,800	4,100	$ 3,500
Computer Equipment [Member]
Property, Plant and Equipment [Line Items]
Property, Plant and Equipment, Gross	10,529	8,505
Software
Property, Plant and Equipment [Line Items]
Property, Plant and Equipment, Gross	666	527
Furniture and Fixtures [Member]
Property, Plant and Equipment [Line Items]
Property, Plant and Equipment, Gross	3,417	3,675
Leasehold Improvements [Member]
Property, Plant and Equipment [Line Items]
Property, Plant and Equipment, Gross	7,629	6,523
Capital Assets In Progress [Member]
Property, Plant and Equipment [Line Items]
Property, Plant and Equipment, Gross	$ 698	$ 70

Acquisitions - Mondada (Details) - USD ($) $ in Thousands	Oct. 15, 2020	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017
Liabilities assumed:
Goodwill		$ 541,480	$ 539,818	$ 501,145	$ 499,892
Mondada [Member]
Acquisitions
Aggregate purchase price	$ 2,700
Acquisition-related expenses	200
Assets acquired:
Cash	17
Other current assets	71
Long-term assets	12
Deferred tax assets	5
Liabilities assumed:
Accounts payable and accrued liabilities	(25)
Deferred revenue	(123)
Intangible assets acquired	1,111
Goodwill	1,662
Total purchase consideration	$ 2,730
Mondada [Member] \| Customer relationships
Acquisitions
Weighted-average economic life of intangible assets acquired	6 years
Mondada [Member] \| Developed technology
Acquisitions
Weighted-average economic life of intangible assets acquired	5 years

Acquisitions - ZuluDesk B.V. (Details) - USD ($) $ in Thousands		12 Months Ended
	Feb. 01, 2019	Dec. 31, 2019	Dec. 31, 2020	Dec. 31, 2018	Dec. 31, 2017
Liabilities assumed:
Goodwill		$ 539,818	$ 541,480	$ 501,145	$ 499,892
ZuluDesk B.V
Acquisitions
Aggregate purchase price	$ 38,600
Weighted-average economic life of intangible assets acquired	7 years
Acquisition-related expenses		900
Revenues		4,500
Net income (loss)		$ (300)
Assets acquired:
Cash	$ 3,325
Other current assets	1,306
Long-term assets	154
Liabilities assumed:
Accounts payable and accrued liabilities	(419)
Deferred revenue	(3,050)
Deferred tax liability	(2,996)
Intangible assets acquired	12,310
Goodwill	28,000
Total purchase consideration	$ 38,630

Acquisitions - Digita Security LLC, Orchard & Grove, Vista (Details) - USD ($) $ in Thousands			12 Months Ended
	Jul. 26, 2019	Sep. 18, 2018	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017
Acquisitions
Increase (decrease) in fair value of contingent consideration			$ (1,000)	$ 200
Liabilities assumed:
Goodwill			$ 541,480	$ 539,818	$ 501,145	$ 499,892
Increase consideration and goodwill for working capital adjustment					1,000
Decrease net deferred tax liability and goodwill					$ 500
Maximum
Acquisitions
Useful life of intangible assets			12 years
Developed technology
Acquisitions
Useful life of intangible assets			5 years	5 years
Digita Security LLC
Acquisitions
Aggregate purchase price	$ 14,400
Contingent purchase consideration	9,000		$ 8,200	$ 9,200
Acquisition-related expenses				500
Goodwill deductible for income tax purposes				1,700
Maximum contingent consideration	15,000
Increase (decrease) in fair value of contingent consideration			(1,000)	$ 200
Compensation expense			5,000
Assets acquired:
Cash	512
Other current assets	1
Long-term assets	12
Liabilities assumed:
Accounts payable and accrued liabilities	(119)
Intangible assets acquired	3,300
Goodwill	10,673
Total purchase consideration	$ 14,379
Digita Security LLC \| Maximum
Acquisitions
Compensation expense			$ 5,000
Digita Security LLC \| Developed technology
Acquisitions
Useful life of intangible assets	5 years
Orchard & Grove, Inc. [Member]
Acquisitions
Aggregate purchase price		$ 2,100
Assets acquired:
Cash		138
Other current assets		71
Long-term assets		10
Liabilities assumed:
Accounts payable and accrued liabilities		(73)
Deferred revenue		(138)
Deferred tax liability		(356)
Intangible assets acquired		1,580
Goodwill		835
Total purchase consideration		$ 2,067

Goodwill and other intangible assets - Goodwill (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Goodwill [Roll Forward]
Goodwill, Beginning Balance	$ 539,818	$ 501,145	$ 499,892
Goodwill acquired	1,662	38,673	1,253
Goodwill, Ending Balance	$ 541,480	$ 539,818	$ 501,145

Goodwill and other intangible assets - Intangible assets (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Finite-Lived Intangible Assets [Line Items]
Gross Value	$ 303,401	$ 302,290
Accumulated Amortization	100,523	67,191
Net Carrying Value	202,878	235,099
Amortization expense	33,300	32,700	$ 30,500
Finite-Lived Intangible Assets, Net, Amortization Expense, Fiscal Year Maturity [Abstract]
2021	33,409
2022	32,222
2023	24,436
2024	23,140
2025	22,080
Thereafter	67,591
Finite-Lived Intangible Assets, Net	202,878	235,099
Impairment of goodwill	0	0	0
Impairment of Intangible Assets	0	0	$ 0
Trademarks
Finite-Lived Intangible Assets [Line Items]
Gross Value	34,320	34,320
Accumulated Amortization	13,454	9,167
Net Carrying Value	$ 20,866	$ 25,153
Weighted-Average Remaining Useful Life	4 years 9 months 18 days	5 years 9 months 18 days
Finite-Lived Intangible Assets, Net, Amortization Expense, Fiscal Year Maturity [Abstract]
Finite-Lived Intangible Assets, Net	$ 20,866	$ 25,153
Customer relationships
Finite-Lived Intangible Assets [Line Items]
Gross Value	214,428	214,320
Accumulated Amortization	55,810	37,564
Net Carrying Value	$ 158,618	$ 176,756
Weighted-Average Remaining Useful Life	8 years 8 months 12 days	9 years 8 months 12 days
Finite-Lived Intangible Assets, Net, Amortization Expense, Fiscal Year Maturity [Abstract]
Finite-Lived Intangible Assets, Net	$ 158,618	$ 176,756
Developed technology
Finite-Lived Intangible Assets [Line Items]
Useful Life	5 years	5 years
Gross Value	$ 54,563	$ 53,560
Accumulated Amortization	31,173	20,419
Net Carrying Value	$ 23,390	$ 33,141
Weighted-Average Remaining Useful Life	2 years 3 months 18 days	3 years 2 months 12 days
Finite-Lived Intangible Assets, Net, Amortization Expense, Fiscal Year Maturity [Abstract]
Finite-Lived Intangible Assets, Net	$ 23,390	$ 33,141
Non-competes
Finite-Lived Intangible Assets [Line Items]
Useful Life	2 years	2 years
Gross Value	$ 90	$ 90
Accumulated Amortization	86	41
Net Carrying Value	$ 4	$ 49
Weighted-Average Remaining Useful Life	1 month 6 days	1 year 1 month 6 days
Finite-Lived Intangible Assets, Net, Amortization Expense, Fiscal Year Maturity [Abstract]
Finite-Lived Intangible Assets, Net	$ 4	$ 49
Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life	12 years
Maximum \| Trademarks
Finite-Lived Intangible Assets [Line Items]
Useful Life		8 years
Maximum \| Customer relationships
Finite-Lived Intangible Assets [Line Items]
Useful Life	12 years	12 years
Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life	1 year
Minimum \| Trademarks
Finite-Lived Intangible Assets [Line Items]
Useful Life	8 years	1 year
Minimum \| Customer relationships
Finite-Lived Intangible Assets [Line Items]
Useful Life	2 years	2 years

Commitments and Contingencies (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Related Party Transaction [Line Items]
Total rent expense	$ 5,300	$ 4,800	$ 3,400
Operating Leases, Future Minimum Payments Due, Fiscal Year Maturity [Abstract]
2021	5,837
2022	5,384
2023	5,247
2024	4,537
2025	2,551
Thereafter	9,482
Operating Leases, Future Minimum Payments Due, Total	33,038
Contractual Obligation, Fiscal Year Maturity [Abstract]
2021	14,431
2022	17,479
2023	3,855
Contractual obligation for hosting services	35,765
Liabilities for contingencies	0	0
Minority Owner Of Property Under Operating Lease [Member]
Related Party Transaction [Line Items]
Total rent expense	1,100	$ 1,300	$ 900
Operating Leases, Future Minimum Payments Due, Fiscal Year Maturity [Abstract]
2021	1,079
2022	1,090
2023	1,101
2024	832
Operating Leases, Future Minimum Payments Due, Total	4,102
Other Than Related Party [Member]
Operating Leases, Future Minimum Payments Due, Fiscal Year Maturity [Abstract]
2021	4,758
2022	4,294
2023	4,146
2024	3,705
2025	2,551
Thereafter	9,482
Operating Leases, Future Minimum Payments Due, Total	$ 28,936

Debt (Details) - USD ($) $ in Thousands		3 Months Ended	12 Months Ended
Debt (Details) - USD ($) $ in Thousands	Jul. 27, 2020	Sep. 30, 2020	Dec. 31, 2020	Dec. 31, 2019	Jul. 26, 2020	Jan. 30, 2019	Nov. 13, 2017
Debt Instrument [Line Items]
Debt issuance costs		$ 1,300	$ 1,264	$ 1,550
Debt issuance costs in other assets			1,100
Collateral				1,200
Credit generating expenses			$ 100	100
Minimum
Debt Instrument [Line Items]
Commitment fee, as a percent	0.20%
Maximum
Debt Instrument [Line Items]
Commitment fee, as a percent	0.35%
Base Rate [Member] \| Minimum
Debt Instrument [Line Items]
Applicable rate, as a percent	0.25%
Base Rate [Member] \| Maximum
Debt Instrument [Line Items]
Applicable rate, as a percent	1.00%
Fed Funds Effective Rate Overnight Index Swap Rate [Member]
Debt Instrument [Line Items]
Interest margin, as a percent	0.50%
London Interbank Offered Rate (LIBOR) [Member]
Debt Instrument [Line Items]
Interest margin, as a percent	1.00%
London Interbank Offered Rate (LIBOR) [Member] \| Minimum
Debt Instrument [Line Items]
Applicable rate, as a percent	1.25%
London Interbank Offered Rate (LIBOR) [Member] \| Maximum
Debt Instrument [Line Items]
Applicable rate, as a percent	2.00%
Term Loan [Member]
Debt Instrument [Line Items]
Maximum borrowing capacity					$ 205,000	$ 205,000	$ 175,000
Debt issuance costs in other assets				$ 3,700
Effective rate, as a percent				9.62%
Interest rate at end of period, as a percent				8.91%
Term Loan [Member] \| Minimum
Debt Instrument [Line Items]
Debt, Principle amount	$ 5,000
Revolving Credit Facility [Member]
Debt Instrument [Line Items]
Maximum borrowing capacity	150,000				$ 15,000		$ 15,000
Debt issuance costs in other assets				$ 200
Commitment fee, as a percent			0.50%
Interest rate at end of period, as a percent				7.00%
Letter of Credit [Member]
Debt Instrument [Line Items]
Maximum borrowing capacity	25,000
Borrowings			$ 1,000
Commitment fee, as a percent			2.95%
Foreign Line of Credit [Member]
Debt Instrument [Line Items]
Maximum borrowing capacity	$ 50,000

Share-based compensation (Details) - shares		12 Months Ended
Share-based compensation (Details) - shares	Jul. 24, 2020	Dec. 31, 2020	Jul. 21, 2020	Nov. 13, 2017
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Common stock reserved for additional grants under the Plan		128,928
Omnibus Incentive Plan 2020 Plan [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Aggregate number of shares of common stock to be issued			14,800,000
Common stock reserved for additional grants under the Plan		13,506,893
Options granted	1,256,538
Stock Option Plan 2017 Plan [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Aggregate number of shares of common stock to be issued				8,470,000
Options granted		0

Share-based compensation - Return target options activity (Details) - Return target options - USD ($) $ / shares in Units, $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Options (in shares)
Outstanding Beginning Balance	3,687,664	2,200,189	2,105,772
Granted		1,653,209	183,884
Forfeited		(165,734)	(89,467)
Outstanding Ending Balance	3,687,664	3,687,664	2,200,189
Weighted Average Exercise Price
Outstanding Beginning Balance	$ 6.75	$ 5.49	$ 5.49
Granted		8.29	5.54
Forfeited		5.49	5.49
Outstanding Ending Balance	$ 6.75	$ 6.75	$ 5.49
Weighted Average Remaining Contractual Term and Aggregate Intrinsic Value
Remaining term, options outstanding	7 years 9 months 18 days	8 years 9 months 18 days	8 years 10 months 24 days
Aggregate intrinsic value, options outstanding, beginning	$ 29,908
Aggregate intrinsic value, options outstanding, ending	85,444	$ 29,908
Unrecognized compensation expense
Unrecognized compensation expense	$ 33,000

Share-based compensation - Restricted stock units (Details) - USD ($) $ / shares in Units, $ in Millions	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Restricted stock (in units)
Outstanding, beginning balance	36,520	25,520	26,840
Granted	1,317,719	36,520	25,520
Restrictions lapsed	(36,520)	(25,520)	(26,840)
Forfeited	(24,612)
Outstanding, ending balance	1,293,107	36,520	25,520
Fair Value (Per unit)
Fair value, units outstanding, beginning	$ 12.60	$ 5.87	$ 5.49
Fair value, units granted	26.33	12.60	5.87
Fair value, units restrictions lapsed	12.60	5.87	5.49
Fair value, units forfeited	26.00
Fair value, units outstanding, ending	$ 26.34	$ 12.60	$ 5.87
Restricted stock units
Unrecognized compensation expense
Unrecognized compensation expense, RSUs	$ 30.4
Weighted average period over which unrecognized compensation expense would be recognized	3 years 7 months 6 days
Omnibus Incentive Plan 2020 Plan [Member] \| Restricted stock units
Fair Value (Per unit)
Vesting period	4 years
Stock Option Plan 2017 Plan [Member] \| Restricted stock units
Fair Value (Per unit)
Vesting period	1 year
Percentage of RSUs that vest	100.00%

Share-based compensation - Service based options activity (Details) - Service-based options - USD ($) $ / shares in Units, $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Options (in shares)
Outstanding Beginning Balance	4,073,286	4,245,709	4,122,070
Granted		212,668	535,957
Exercised	(526,460)	(168,391)	(322,851)
Forfeited		(216,700)	(89,467)
Outstanding Ending Balance	3,546,826	4,073,286	4,245,709
Exercisable	2,226,006
Vested or expected to vest	3,546,826
Weighted Average Exercise Price
Outstanding Beginning Balance	$ 5.65	$ 5.51	$ 5.49
Granted		8.21	5.62
Exercised	5.67	5.49	5.49
Forfeited		5.49	5.49
Outstanding Ending Balance	5.65	$ 5.65	$ 5.51
Exercisable	5.53
Vested or expected to vest	$ 5.65
Weighted Average Remaining Contractual Term and Aggregate Intrinsic Value
Remaining term, options outstanding	7 years 1 month 6 days	8 years 1 month 6 days	8 years 10 months 24 days
Remaining term, options exercisable	7 years
Remaining term, options vested or expected to vest	7 years 1 month 6 days
Aggregate intrinsic value, options outstanding, beginning	$ 37,520
Aggregate intrinsic value, options exercised	13,899	$ 256	$ 123
Aggregate intrinsic value, options outstanding, ending	86,098	37,520
Aggregate intrinsic value, options exercisable	54,298
Aggregate intrinsic value, options vested or expected to vest	86,098
Total fair value, options vested in period	2,600	$ 2,400	$ 2,000
Unrecognized compensation expense
Unrecognized compensation expense	$ 3,300
Weighted average period over which unrecognized compensation expense would be recognized	1 year 8 months 12 days

Share-based compensation - Stock-based compensation expense (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	$ 6,743	$ 2,461	$ 2,315
Tax benefit related to stock-based compensation	(3,800)	(500)	(400)
Cost of revenues \| Services/Professional Services
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	139
Cost of revenues \| Subscription
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	732	194	225
Sales and marketing
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	1,748	460	529
Research and development
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	1,533	394	239
General and administrative
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	$ 2,591	$ 1,413	$ 1,322

Net Loss per Share (Details) - USD ($) $ / shares in Units, $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Numerator:
Net loss	$ (22,771)	$ (32,600)	$ (36,256)
Weighted-average shares outstanding
Weighted-average shares used to compute net loss per share, basic and diluted	108,908,597	102,752,092	102,325,465
Basic and diluted net loss per share	$ (0.21)	$ (0.32)	$ (0.35)

- Definition

The portion of profit or loss for the period, net of income taxes, which is attributable to the parent.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
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-Section 45
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Reference 2: http://www.xbrl.org/2003/role/exampleRef
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-Name Accounting Standards Codification
-Topic 280
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Reference 3: http://www.xbrl.org/2003/role/disclosureRef
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-Name Accounting Standards Codification
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Reference 4: http://fasb.org/us-gaap/role/ref/legacyRef
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-Name Accounting Standards Codification
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-Section S99
-Paragraph 1
-Subparagraph (SX 210.9-04(22))
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Reference 5: http://www.xbrl.org/2003/role/disclosureRef
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-Name Accounting Standards Codification
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Reference 6: http://www.xbrl.org/2003/role/disclosureRef
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Reference 7: http://www.xbrl.org/2003/role/disclosureRef
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Reference 8: http://www.xbrl.org/2003/role/disclosureRef
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-Name Accounting Standards Codification
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Reference 9: http://www.xbrl.org/2003/role/disclosureRef
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-Name Accounting Standards Codification
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Reference 10: http://www.xbrl.org/2003/role/disclosureRef
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-Name Accounting Standards Codification
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Reference 11: http://fasb.org/us-gaap/role/ref/legacyRef
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-Name Accounting Standards Codification
-Topic 944
-SubTopic 220
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-Paragraph 1
-Subparagraph (SX 210.7-04(18))
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Reference 12: http://fasb.org/us-gaap/role/ref/legacyRef
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-Subparagraph (SX 210.5-03(20))
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Reference 13: http://fasb.org/us-gaap/role/ref/legacyRef
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Reference 14: http://www.xbrl.org/2003/role/disclosureRef
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Reference 17: http://www.xbrl.org/2003/role/disclosureRef
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Reference 19: http://www.xbrl.org/2003/role/disclosureRef
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+ Details

Net Loss per Share - Antidilutive securities (Details) - shares	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potential dilutive securities	8,527,597	7,797,470	6,471,418
Stock options outstanding
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potential dilutive securities	7,234,490	7,760,950	6,445,898
Restricted stock units
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potential dilutive securities	1,293,107	36,520	25,520

Employee benefit plans (Details) - USD ($)	12 Months Ended
Employee benefit plans (Details) - USD ($)	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Retirement Benefits [Abstract]
Employer contribution, as a percent	3.00%
Maximum earnings for contribution	$ 275,000
Employer contribution	$ 3,200,000	$ 2,500,000	$ 1,900,000

Long-term incentive plan (Details) - USD ($) $ in Millions		12 Months Ended
Long-term incentive plan (Details) - USD ($) $ in Millions	Jul. 24, 2020	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Long-term incentive plan
Threshold cash return on investment upon termination event to determine vesting of performance shares	$ 1,515.0	$ 1,515.0		$ 1,515.0
Amount agreed to pay employees upon achievement of the plan conditions		6.8	$ 5.9
Recognized compensation expense		$ 0.0	$ 0.0

Income taxes - Provision (Details) - USD ($) $ in Thousands	12 Months Ended
Income taxes - Provision (Details) - USD ($) $ in Thousands	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Components of Income Tax Expense (Benefit), Continuing Operations [Abstract]
Current Federal Tax Expense (Benefit)	$ (551)	$ (7)	$ (38)
Current State and Local Tax Expense (Benefit)	(73)	138	123
Current Foreign Tax Expense (Benefit)	987	1,013	328
Deferred Federal Income Tax Expense (Benefit)	(10,343)	(8,990)	(10,625)
Deferred State and Local Income Tax Expense (Benefit)	(212)	(1,638)	(1,947)
Deferred Foreign Income Tax Expense (Benefit)	1,880	(627)	22
Income Tax Expense (Benefit), Total	$ (8,312)	$ (10,111)	$ (12,137)

- Definition

Amount of current income tax expense (benefit) and deferred income tax expense (benefit) pertaining to continuing operations.

+ References + Details

Income taxes - Rate reconciliation (Details)	12 Months Ended
Income taxes - Rate reconciliation (Details)	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Effective Income Tax Rate Reconciliation, Percent [Abstract]
Statutory U.S. federal income tax rate	21.00%	21.00%	21.00%
State income tax benefit	4.90%	2.80%	3.40%
Permanent differences	(0.70%)	(0.50%)	(0.30%)
Foreign rate differential	(0.70%)	0.20%	(0.10%)
Remeasurement gain (loss)	(2.20%)	0.50%	0.00%
Tax credits	3.50%	2.20%	2.30%
Valuation allowance	(5.30%)	(1.10%)	(0.50%)
Stock-based compensation	7.50%
Transaction costs	(0.50%)	(0.40%)	(0.10%)
Deferred rate change	(1.00%)	(0.30%)	(0.20%)
GILTI inclusion		(0.005)	(0.013)
Other	0.20%	(0.20%)	0.90%
Effective Income Tax Rate Reconciliation, Percent, Total	26.70%	23.70%	25.10%

Income Taxes - Deferred assets/liabilities (Details) - USD ($) $ in Thousands	Dec. 31, 2020	Dec. 31, 2019
Deferred Tax Assets, Net of Valuation Allowance [Abstract]
Allowance for doubtful accounts	$ 113	$ 49
Accrued compensation	3,119	1,911
Deferred revenue	3,724	2,554
Stock-based compensation	1,938	882
Federal tax credits	4,099	3,301
Net operating losses	27,103	25,157
State tax credits	1,640	1,383
Business interest limitation	9,829	7,945
Other	1,942	1,464
Gross Deferred Tax Assets, Gross	53,507	44,646
Valuation allowance	(2,923)	(1,213)
Net Deferred Tax Assets, Net of Valuation Allowance, Total	50,584	43,433
Components of Deferred Tax Liabilities [Abstract]
Prepaid items	(853)	(691)
Deferred contract costs	(9,169)	(5,322)
Intangibles and other	(46,898)	(55,553)
Gross Deferred Tax Liabilities	(56,920)	(61,566)
Net deferred tax liabilities, Total	$ (6,336)	$ (18,133)

Income Taxes - Carryforwards, unrecognized benefits (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Income Taxes [Line Items]
Operating loss carryforwards subject to expiration	$ 99,100
Operating loss carryforwards not subject to expiration	10,200
Reconciliation of Unrecognized Tax Benefits, Excluding Amounts Pertaining to Examined Tax Returns [Roll Forward]
Unrecognized Tax Benefits, Beginning Balance	496	$ 425	$ 245
Unrecognized Tax Benefits, Increase Resulting from Current Period Tax Positions	130	104	111
Unrecognized Tax Benefits, Increase Resulting from Prior Period Tax Positions	44	19	83
Reductions, prior years		(52)	(14)
Unrecognized Tax Benefits, Ending Balance	670	496	425
Unrecognized Tax Benefits that Would Impact Effective Tax Rate	600	400	$ 300
Increase in valuation allowance	$ 1,700	$ 500
Effective Income Tax Rate Reconciliation, at Federal Statutory Income Tax Rate, Percent	21.00%	21.00%	21.00%
Effective income tax rate (as a percent)	26.70%	23.70%	25.10%
Accrued liability, CARES Act	$ 3,800
Accrued liability, current, CARES Act	1,900
Accrued liability, noncurrent, CARES Act	1,900
Domestic Tax Authority [Member]
Income Taxes [Line Items]
Operating Loss Carryforwards	109,300
Foreign Tax Authority [Member]
Income Taxes [Line Items]
Operating Loss Carryforwards	100
Tax Credit Carryforward, Amount	100
State and Local Jurisdiction [Member]
Income Taxes [Line Items]
Operating Loss Carryforwards	64,200
Research Tax Credit Carryforward [Member] \| Domestic Tax Authority [Member]
Income Taxes [Line Items]
Tax Credit Carryforward, Amount	4,400
Research Tax Credit Carryforward [Member] \| State and Local Jurisdiction [Member]
Income Taxes [Line Items]
Tax Credit Carryforward, Amount	$ 2,200

Related party transactions (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018	Jul. 27, 2020	Jul. 26, 2020	Jan. 30, 2019	Nov. 13, 2017
Term Loan [Member]
Related Party Transaction [Line Items]
Maximum borrowing capacity					$ 205.0	$ 205.0	$ 175.0
Interest paid on term loan		$ 3.4	$ 3.7
Revolving Credit Facility [Member]
Related Party Transaction [Line Items]
Maximum borrowing capacity				$ 150.0	$ 15.0		$ 15.0
JAMF Nation Global Foundation [Member]
Related Party Transaction [Line Items]
Amount of pledges to JAMF Nation Global Foundation	$ 0.5	1.1	0.3
Accrued expenses to JAMF Nation Global Foundation	0.9	1.0
Vista [Member]
Related Party Transaction [Line Items]
Expenses incurred for related party transactions	0.3	1.0	1.4
Accounts payable to related parties		0.0
Vista [Member] \| Maximum
Related Party Transaction [Line Items]
Accounts payable to related parties	0.1
Vista Affiliates [Member]
Related Party Transaction [Line Items]
Expenses incurred for related party transactions	0.7	0.7	0.6
Accounts payable to related parties	0.1	0.0
Revenue from arrangement with related party	1.0	0.7	$ 0.4
Accounts receivable from related party	0.3	0.0
Vista Affiliates [Member] \| Term Loan [Member]
Related Party Transaction [Line Items]
Debt outstanding		34.9
Interest paid on term loan	$ 2.1
Vista Affiliates [Member] \| Revolving Credit Facility [Member]
Related Party Transaction [Line Items]
Debt outstanding		$ 0.0

Condensed Financial Information - Condensed Balance Sheet - Parent Company Only (Details) - USD ($) $ / shares in Units, $ in Thousands	Dec. 31, 2020	Jul. 24, 2020	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017
Current assets:
Cash and cash equivalents	$ 194,868		$ 32,433	$ 39,240	$ 33,912
Total current assets	288,911		98,581
Total assets	1,078,153		904,808
Current liabilities:
Total current liabilities	199,697		151,519
Other liabilities - Noncurrent	11,046		9,338
Total liabilities	262,672		400,930
Stockholders' equity:
Common stock, $0.001 par value, 500,000,000 and 132,000,000 shares authorized at December 31, 2020 and 2019, respectively; 102,843,612 and 102,843,612 shares issued and outstanding at December 31, 2020 and 2019, respectively	117		103
Additional paid-in capital	903,116		568,756
Accumulated deficit	(87,752)		(64,981)
Total stockholders' equity	815,481		503,878	$ 533,094	$ 565,265
Total liabilities and stockholders' equity	$ 1,078,153		$ 904,808
Preferred stock, par value	$ 0.001	$ 0.001	$ 0.001
Preferred stock, shares authorized	50,000,000	50,000,000	0
Preferred stock, shares issued	0		0
Preferred stock, shares outstanding	0		0
Common stock, par value	$ 0.001	$ 0.001	$ 0.001
Common stock, shares authorized	500,000,000	500,000,000	132,000,000
Common stock, shares issued	116,992,472		102,843,612
Common stock, shares outstanding	116,992,472		102,843,612
Jamf Holding Corp
Current assets:
Investment in subsidiaries	$ 815,481		$ 503,878
Total assets	815,481		503,878
Stockholders' equity:
Common stock, $0.001 par value, 500,000,000 and 132,000,000 shares authorized at December 31, 2020 and 2019, respectively; 102,843,612 and 102,843,612 shares issued and outstanding at December 31, 2020 and 2019, respectively	117		103
Additional paid-in capital	903,116		568,756
Accumulated deficit	(87,752)		(64,981)
Total stockholders' equity	815,481		503,878
Total liabilities and stockholders' equity	$ 815,481		$ 503,878
Preferred stock, par value	$ 0.001		$ 0.001
Preferred stock, shares authorized	50,000,000		0
Preferred stock, shares issued	0		0
Preferred stock, shares outstanding	0		0
Common stock, par value	$ 0.001		$ 0.001
Common stock, shares authorized	500,000,000		132,000,000
Common stock, shares issued	116,992,472		102,843,612
Common stock, shares outstanding	116,992,472		102,843,612

Condensed Financial Information - Condensed Statement of Operations - Parent Company Only (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Condensed Financial Statements, Captions [Line Items]
Operating expenses	$ 223,161	$ 168,254	$ 127,252
Income from operations	(14,498)	(20,256)	(29,993)
Other income (expense), net	91	220	221
Income before income taxes and equity in net income of subsidiaries	(31,083)	(42,711)	(48,393)
Benefit for income taxes	(8,312)	(10,111)	(12,137)
Net loss	(22,771)	(32,600)	(36,256)
Jamf Holding Corp
Condensed Financial Statements, Captions [Line Items]
Equity in net income (loss) of subsidiaries	(22,771)	(32,600)	(36,256)
Net loss	$ (22,771)	$ (32,600)	$ (36,256)

- Definition

Amount of current income tax expense (benefit) and deferred income tax expense (benefit) pertaining to continuing operations.

+ References + Details

- Definition

The portion of profit or loss for the period, net of income taxes, which is attributable to the parent.

+ References

+ Details

Condensed Financial Information - Ownership (Details) $ in Millions	12 Months Ended
	Dec. 31, 2020 USD ($)
Condensed Financial Statements, Captions [Line Items]
Maximum distribution	$ 20
Maximum distribution, as percentage of EBITDA	20.00%
JAMF Holding Corp [Member] \| Juno Intermediate [Member]
Condensed Financial Statements, Captions [Line Items]
Ownership interest, as a percent	100.00%
Juno Intermediate [Member] \| JAMF Holdings, Inc. [Member]
Condensed Financial Statements, Captions [Line Items]
Ownership interest, as a percent	100.00%
JAMF Holdings, Inc. [Member]
Condensed Financial Statements, Captions [Line Items]
Minimum leverage ratio	6.0
JAMF Holdings, Inc. [Member] \| JAMF Software LLC [Member]
Condensed Financial Statements, Captions [Line Items]
Ownership interest, as a percent	100.00%
JAMF Holdings, Inc. [Member] \| JAMF International Inc. [Member]
Condensed Financial Statements, Captions [Line Items]
Ownership interest, as a percent	100.00%