0001104659-20-125877 | S-1 | XBRL Viewer

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Document and Entity Information	9 Months Ended
Document and Entity Information	Sep. 30, 2020
Document and Entity Information [Abstract]
Document Type	S-1
Entity Registrant Name	JAMF HOLDING CORP.
Entity Filer Category	Non-accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	true
Entity Ex Transition Period	false
Entity Central Index Key	0001721947
Amendment Flag	false

CONSOLIDATED BALANCE SHEETS - USD ($) $ in Thousands	Sep. 30, 2020	Jun. 30, 2020	Dec. 31, 2019	Sep. 30, 2019	Jun. 30, 2019	Dec. 31, 2018	Dec. 31, 2017
Current assets:
Cash and cash equivalents	$ 177,457		$ 32,433	$ 32,790		$ 39,240	$ 33,912
Trade accounts receivable, net	64,151		46,513			30,854
Income taxes receivable	672		14			65
Deferred contract costs, current	8,528		5,553			2,526
Prepaid expenses	16,565		10,935			6,682
Other current assets	764		3,133			922
Total current assets	268,137		98,581			80,289
Equipment and leasehold improvements, net	10,934		12,477			9,228
Goodwill	539,818	$ 539,818	539,818	539,818	$ 529,145	501,145	499,892
Other intangible assets, net	210,120		235,099			252,171
Deferred contract costs, noncurrent	23,433		16,234			8,461
Other assets	2,842		2,599			2,090
Total assets	1,055,284		904,808			853,384
Current liabilities:
Accounts payable	6,672		3,684			2,343
Accrued liabilities	21,521		26,927			18,809
Income taxes payable	1,294		819			147
Deferred revenues	151,532		120,089			86,220
Total current liabilities	181,019		151,519			107,519
Deferred revenues, noncurrent	36,706		20,621			14,442
Deferred tax liability	12,774		18,133			26,384
Debt			201,319			171,749
Other liabilities	9,399		9,338			196
Total liabilities	239,898		400,930			320,290
Stockholders' equity:
Common stock, $0.001 par value, 132,000,000 shares authorized, 102,843,612 and 102,649,701 shares issued and outstanding at December 31, 2019 and December 31, 2018, respectively	117		103			103
Additional paid-in capital	894,056		568,756			565,372
Accumulated deficit	(78,787)		(64,981)			(32,381)
Total stockholders' equity	815,386	$ 496,843	503,878	$ 514,381	$ 518,289	533,094	$ 565,265
Total liabilities and stockholders' equity	$ 1,055,284		$ 904,808			$ 853,384

CONSOLIDATED BALANCE SHEETS (Parenthetical) - USD ($) $ in Thousands	Sep. 30, 2020	Jul. 24, 2020	Dec. 31, 2019	Dec. 31, 2018
CONSOLIDATED BALANCE SHEETS
Allowance	$ 513		$ 200	$ 100
Common stock, par value	$ 0.001	$ 0.001	$ 0.001	$ 0.001
Common stock, shares authorized	500,000,000	500,000,000	132,000,000	132,000,000
Common stock, shares issued	116,463,284		102,843,612	102,649,701
Common stock, shares outstanding	116,463,284		102,843,612	102,649,701

CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($) $ in Thousands	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019	Dec. 31, 2018
Revenues [Abstract]
Revenue	$ 70,404	$ 54,568	$ 193,025	$ 147,006	$ 204,027	$ 146,562
Cost of revenue:
Amortization expense	2,679	2,634	8,034	7,588	10,266	8,969
Total cost of revenue	15,239	14,076	43,897	40,602	56,029	49,303
Gross profit	55,165	40,492	149,128	106,404	147,998	97,259
Operating expenses:
Sales and marketing	23,251	16,962	65,735	48,850	71,006	51,976
Research and development	12,736	10,919	37,282	29,453	42,829	31,515
General and administrative	13,921	6,779	31,813	21,576	32,003	22,270
Amortization expense	5,633	5,627	16,941	16,886	22,416	21,491
Total operating expenses	55,541	40,287	151,771	116,765	168,254	127,252
Income (loss) from operations	(376)	205	(2,643)	(10,361)	(20,256)	(29,993)
Interest expense, net	(1,207)	(5,473)	(10,675)	(16,425)	(21,423)	(18,203)
Foreign currency transaction loss	(154)	(861)	(471)	(1,311)	(1,252)	(418)
Other income, net		55	91	165	220	221
Loss before income tax benefit	(6,950)	(6,074)	(18,911)	(27,932)	(42,711)	(48,393)
Income tax benefit	1,857	1,404	5,105	6,581	10,111	12,137
Net loss	$ (5,093)	$ (4,670)	$ (13,806)	$ (21,351)	$ (32,600)	$ (36,256)
Net loss per share, basic and diluted	$ (0.04)	$ (0.05)	$ (0.13)	$ (0.21)	$ (0.32)	$ (0.35)
Weighted-average shares used to compute net loss per share, basic and diluted	113,203,074	102,791,023	106,333,836	102,727,198	102,752,092	102,325,465
Subscription
Revenues [Abstract]
Revenue	$ 57,933	$ 41,916	$ 160,989	$ 112,872	$ 159,111	$ 100,350
Cost of revenue:
Cost of revenue	10,117	8,045	28,127	22,425	31,539	24,088
Services/Professional Services
Revenues [Abstract]
Revenue	3,605	5,234	10,066	14,529	19,008	20,206
Cost of revenue:
Cost of revenue	2,443	3,397	7,736	10,589	14,224	16,246
License
Revenues [Abstract]
Revenue	$ 8,866	$ 7,418	$ 21,970	$ 19,605	$ 25,908	$ 26,006

CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY - USD ($) $ in Thousands	Common Stock	Additional Paid-in Capital	Accumulated Deficit	Total
Balance at Dec. 31, 2017	$ 102	$ 561,288	$ 3,875	$ 565,265
Balance (shares) at Dec. 31, 2017	102,300,010
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock	$ 1	1,769		1,770
Issuance of common stock (shares)	349,691
Share-based compensation		2,315		2,315
Net loss			(36,256)	(36,256)
Balance at Dec. 31, 2018	$ 103	565,372	(32,381)	533,094
Balance (shares) at Dec. 31, 2018	102,649,701
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Exercise of stock options (shares)	149,599
Share-based compensation		1,816		1,816
Net loss			(21,351)	(21,351)
Balance at Sep. 30, 2019	$ 103	568,010	(53,732)	514,381
Balance (shares) at Sep. 30, 2019	102,799,300
Balance at Dec. 31, 2018	$ 103	565,372	(32,381)	533,094
Balance (shares) at Dec. 31, 2018	102,649,701
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock		923		923
Issuance of common stock (shares)	193,911
Share-based compensation		2,461		2,461
Net loss			(32,600)	(32,600)
Balance at Dec. 31, 2019	$ 103	568,756	(64,981)	503,878
Balance (shares) at Dec. 31, 2019	102,843,612
Balance at Jun. 30, 2019	$ 103	567,248	(49,062)	518,289
Balance (shares) at Jun. 30, 2019	102,769,324
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Exercise of stock options (shares)	29,976
Share-based compensation		598		598
Net loss			(4,670)	(4,670)
Balance at Sep. 30, 2019	$ 103	568,010	(53,732)	514,381
Balance (shares) at Sep. 30, 2019	102,799,300
Balance at Dec. 31, 2019	$ 103	568,756	(64,981)	503,878
Balance (shares) at Dec. 31, 2019	102,843,612
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Exercise of stock options (shares)	33,792
Share-based compensation		3,903		3,903
Net loss			(13,806)	(13,806)
Balance at Sep. 30, 2020	$ 117	894,056	(78,787)	815,386
Balance (shares) at Sep. 30, 2020	116,463,284
Balance at Jun. 30, 2020	$ 103	570,434	(73,694)	496,843
Balance (shares) at Jun. 30, 2020	102,862,404
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Exercise of stock options (shares)	15,000
Share-based compensation		2,328		2,328
Net loss			(5,093)	(5,093)
Balance at Sep. 30, 2020	$ 117	$ 894,056	$ (78,787)	$ 815,386
Balance (shares) at Sep. 30, 2020	116,463,284

- Definition

The portion of profit or loss for the period, net of income taxes, which is attributable to the parent.

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+ Details

- Definition

Total of all stockholders' equity (deficit) items, net of receivables from officers, directors, owners, and affiliates of the entity which are attributable to the parent. The amount of the economic entity's stockholders' equity attributable to the parent excludes the amount of stockholders' equity which is allocable to that ownership interest in subsidiary equity which is not attributable to the parent (noncontrolling interest, minority interest). This excludes temporary equity and is sometimes called permanent equity.

+ References + Details

CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($) $ in Thousands	9 Months Ended		12 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019	Dec. 31, 2018
Cash flows from operating activities
Net loss	$ (13,806)	$ (21,351)	$ (32,600)	$ (36,256)
Adjustments to reconcile net loss to cash provided by (used in) operating activities:
Depreciation and amortization expense	28,378	27,437	36,807	33,914
Amortization of deferred contract costs	6,705	4,463	6,250	3,391
Amortization of debt issuance costs	700	843	1,120	513
Loss (gain) on disposal of equipment and leasehold improvements	(23)	(11)	(17)	14
Share-based compensation	3,903	1,816	2,461	2,315
Deferred taxes	(5,357)	(6,867)	(11,247)	(12,550)
Adjustment to contingent consideration	(3,100)		200
Changes in operating assets and liabilities:
Trade accounts receivable	(18,332)	(13,046)	(14,462)	(3,316)
Income tax receivable/payable	(183)	(246)	559	(977)
Prepaid expenses and other assets	(4,699)	(4,888)	(6,862)	(2,555)
Deferred contract costs	(16,879)	(12,684)	(17,050)	(13,222)
Accounts payable	3,145	(836)	1,295	(313)
Accrued liabilities	(4,207)	1,151	7,789	5,965
Deferred revenue	47,528	29,597	36,998	32,476
Other liabilities	3,161	(11)	(58)	(39)
Net cash provided by operating activities	33,041	5,367	11,183	9,360
Cash flows from investing activities
Acquisition, net of cash acquired		(40,173)	(40,173)	(2,893)
Purchases of equipment and leasehold improvements	(1,836)	(6,164)	(7,190)	(2,909)
Net cash used in investing activities	(1,836)	(46,337)	(47,363)	(5,802)
Cash flows from financing activities
Proceeds from debt		40,000	40,000
Debt issuance costs	(1,264)	(1,550)	(1,550)
Payments on Revolver	(205,000)	(4,750)	(10,000)
Proceeds from the exercise of stock options	185	820	923	1,770
Net cash provided by financing activities	113,819	34,520	29,373	1,770
Net increase (decrease) in cash	145,024	(6,450)	(6,807)	5,328
Cash, beginning of period	32,433	39,240	39,240	33,912
Cash, end of period	177,457	32,790	32,433	39,240
Supplemental disclosures of cash flow information:
Cash paid for interest	12,647	15,785	20,693	17,835
Cash paid for income taxes, net of refunds	$ 703	$ 511	$ 596	$ 1,461

Basis of presentation and description of business

9 Months Ended

12 Months Ended

Sep. 30, 2020

Dec. 31, 2019

Basis of presentation and description of business

Basis of presentation and description of business

Note 1. Basis of presentation and description of business

Description of business

Jamf Holding Corp. and its wholly owned subsidiaries, collectively, are referred to as the “Company,” “we,” “us” or “our.” We are the standard in Apple Enterprise Management, and our cloud software platform is the only vertically‑focused Apple infrastructure and security platform of scale in the world. We help organizations connect, manage and protect Apple products, apps and corporate resources in the cloud without ever having to touch the devices. With our products, Apple devices can be deployed to employees brand new in the shrink‑wrapped box, automatically set up and personalized at first power‑on and continuously administered throughout the life of the device. Our customers are located throughout the world.

Initial public offering

On July 24, 2020, the Company closed its initial public offering (“IPO”) through which it issued and sold 13,500,000 shares of common stock at a price per share to the public of $26.00 (the “IPO Price”). In connection with the IPO, the Company raised approximately $319.0 million after deducting the underwriting discount and commissions of $24.7 million and offering expenses of $7.3 million. Upon completion of the IPO, authorized capital stock consisted of 500,000,000 shares of common stock, par value $0.001 per share, and 50,000,000 shares of undesignated preferred stock, par value $0.001 per share.

Concurrently with the Company’s IPO, the Company issued and sold 85,880 shares of its common stock in a private placement to certain of its named executive officers, certain of its other employees and its independent directors at the IPO Price for aggregate consideration of approximately $2.2 million.

Upon closing of the IPO, the Company repaid $205.0 million of the principal amount of its then existing Term Loan Facility (the “Prior Term Loan Facility”) and paid $3.4 million of accrued interest and $2.0 million of prepayment penalty. The Company also wrote off $3.2 million of remaining debt issuance costs upon repayment of the debt. The Company recorded a loss on debt extinguishment of $5.2 million for the prepayment penalty and write off of debt issuance costs in the third quarter of 2020.

Vista Equity Partners acquisition

On November 13, 2017, Vista Equity Partners (“Vista”) acquired a majority share of all the issued and outstanding shares of the Company at the purchase price of $733.8 million (the “Vista Acquisition”). As of September 30, 2020, funds controlled by Vista own approximately 72.9% of our outstanding common stock. As a result, we are a “controlled company” under NASDAQ Global Select Market (“NASDAQ”) corporate governance rules.

Emerging growth company status

We are an emerging growth company, as defined in the Jumpstart Our Business Startups Act of 2012 (the “JOBS Act”). Under the JOBS Act, emerging growth companies can delay adopting new or revised accounting standards issued subsequent to the enactment of the JOBS Act, until such time as those standards apply to private companies.

We have elected to use this extended transition period for complying with new or revised accounting standards that have different effective dates for public and private companies until the earlier of the date that it is (i) no longer an emerging growth company or (ii) affirmatively and irrevocably opt out of the extended transition period provided in the JOBS Act. As a result, our consolidated financial statements may not be comparable to companies that comply with the new or revised accounting pronouncements as of public company effective dates.

We will remain an emerging growth company for the first five fiscal years after the completion of our IPO, unless one of the following occurs: (i) our total annual gross revenue is at least $1.07 billion, (ii) we have issued more than $1.0 billion in non‑convertible debt securities during the prior three‑year period, or (iii) we are deemed to be a large accelerated filer, which means the market value of our common stock that is held by non‑affiliates exceeds $700.0 million as of the prior June 30.

Basis of presentation

The accompanying consolidated financial statements have been prepared in accordance with U.S. generally accepted accounting principles (“GAAP”) and include all adjustments necessary for the fair presentation of the consolidated financial position, results of operations, and cash flows of the Company.

Unaudited Interim Consolidated Financial Information

The accompanying interim consolidated balance sheet as of September 30, 2020, the consolidated statements of operations and of stockholders’ equity for the three and nine months ended September 30, 2020 and 2019 and the consolidated statements of cash flows for the nine months ended September 30, 2020 and 2019 and the related footnote disclosures are unaudited. These unaudited interim consolidated financial statements have been prepared on the same basis as the annual consolidated financial statements and, in management’s opinion, include all adjustments necessary for the fair presentation of the consolidated financial position, results of operations, and cash flows of the Company. All adjustments made were of a normal recurring nature. The results for the three and nine months ended September 30, 2020 are not necessarily indicative of the results to be expected for the year ending December 31, 2020 or for any future period.

Subsequent events

The Company evaluated events or transactions that occurred after the balance sheet date for potential recognition or disclosure through the date the financial statements were issued. No subsequent events or transactions were identified.

Use of estimates

The preparation of the consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, the disclosure of contingent assets and liabilities as of the reporting date, and the reported amounts of revenues and expenses during the reporting period. These estimates are based on management’s best knowledge of current events and actions that the Company may undertake in the future and include, but are not limited to, revenue recognition, stock‑based compensation, commissions, goodwill and accounting for income taxes. Actual results could differ from those estimates.

Segment and Geographic Information

Our chief operating decision maker (“CODM”) is our Chief Executive Officer, who reviews financial information presented on a consolidated basis for purposes of making operating decisions, assessing financial performance and allocating resources. We operate our business as one operating segment and therefore we have one reportable segment.

Revenue by geographic region as determined based on the end user customer address was as follows:


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(in thousands)
Revenue:
The Americas	$	54,631	$	42,459	$	149,806	$	112,980
Europe, the Middle East, India, and Africa		11,754		9,313		32,483		25,972
Asia Pacific		4,019		2,796		10,736		8,054
	$	70,404	$	54,568	$	193,025	$	147,006

Note 1. Basis of presentation and description of business

Description of business

Jamf Holding Corp. and its wholly owned subsidiaries, collectively, are referred to herein as the “Company,” “we,” “us” or “our.” Effective June 25, 2020, the name of the Company was changed from Juno Topco, Inc. to Jamf Holding Corp. The Company helps organizations connect, manage and protect Apple products, apps and corporate resources in the cloud without ever having to touch the devices. With our products, Apple devices can be deployed to employees brand new in the shrink-wrapped box, automatically set up and personalized at first power-on and continuously administered throughout the life of the device. The Company’s customers are located throughout the world.

Emerging Growth Company Status

We have elected to use this extended transition period for complying with new or revised accounting standards that have different effective dates for public and private companies until the earlier of the date that we are (i) no longer an emerging growth company or (ii) affirmatively and irrevocably opt out of the extended transition period provided in the JOBS Act. As a result, our consolidated financial statements may not be comparable to companies that comply with the new or revised accounting pronouncements as of public company effective dates.

We will remain an emerging growth company for the first five fiscal years after the completion of our IPO, unless one of the following occurs: (i) our total annual gross revenue is at least $1.07 billion, (ii) we have issued more than $1.0 billion in non-convertible debt securities during the prior three year period, or (iii) we are deemed to be a large accelerated filer, which means the market value of our common stock that is held by non-affiliates exceeds $700.0 million as of the prior June 30.

Vista Equity Partners acquisition

On November 13, 2017, pursuant to an Agreement and Plan of Merger by and among Juno Intermediate, Inc. (“Juno Intermediate”), Merger Sub, Inc. (“Merger Sub”), and JAMF Holdings, Inc. (“Holdings”), Vista Equity Partners (“Vista”) acquired a majority share of all the issued and outstanding shares of Holdings at the purchase price of $733.8 million (the “Vista Acquisition”). Merger Sub was absorbed into Holdings as part of the acquisition and Juno Intermediate survived and was considered the accounting acquirer. The Company accounted for the Vista Acquisition by applying the acquisition method of accounting for business combinations in accordance with Financial Accounting Standards Board (“FASB”) Accounting Standards Codification (“ASC”) Topic 805, Business Combinations (“ASC 805”).

Basis of presentation

Use of estimates

Segment and Geographic Information

Revenue by geographic region as determined based on the end user customer address was as follows:


	Years Ended
	December 31,
($000's)	2019		2018

Revenue:
The Americas	$	156,259	$	117,454
Europe, the Middle East, India, and Africa		36,235		20,536
Asia Pacific		11,533		8,572
	$	204,027	$	146,562

Summary of significant accounting policies

9 Months Ended

12 Months Ended

Sep. 30, 2020

Dec. 31, 2019

Summary of significant accounting policies

Summary of significant accounting policies

Note 2. Summary of significant accounting policies

The Company’s significant accounting policies are discussed in Note 2 to the consolidated financial statements included in our final prospectus (the “IPO Prospectus”) dated as of July 21, 2020 and filed with the Securities and Exchange Commission (the “SEC”) pursuant to Rule 424(b)(4) under the Securities Act of 1933, as amended (the “Securities Act”). There have been no significant changes to these policies that have had a material impact on the Company’s consolidated financial statements and related notes for the three and nine months ended September 30, 2020. The following describes the impact of certain policies.

Stock split

On July 10, 2020, the Company effected a 110-for-1 stock split of its common stock. The par value of the common stock was not adjusted as a result of the stock split. Accordingly, all share and per share amounts for all periods presented in the accompanying consolidated financial statements and notes thereto have been adjusted retrospectively, where applicable, to reflect this stock split.

Deferred offering costs

Offering costs are capitalized and consist of fees incurred in connection with the sale of common stock in our IPO and include legal, accounting, printing, and other IPO‑related costs. The balance of deferred offering costs included within other current assets as of December 31, 2019 was $2.3 million. During the three and nine months ended September 30, 2020, we incurred $1.5 million and $5.0 million, respectively, of deferred offering costs. Upon completion of our IPO, the total amount of $7.3 million of deferred offering costs was reclassified to stockholders’ equity and recorded against the proceeds from the offering. Therefore, we had no deferred offering costs included within other current assets as of September 30, 2020.

Share‑based compensation

The Company applies the provisions of ASC Topic 718, Compensation — Stock Compensation (“ASC 718”), in its accounting and reporting for stock‑based compensation. ASC 718 requires all stock‑based payments to employees, including grants of employee stock options, to be recognized in the income statement based on their fair values. All service‑based options outstanding under the Company’s option plans have exercise prices equal to the fair value of the Company’s stock on the grant date. The fair value of these service options is determined using the Black‑Scholes option pricing model. The estimated fair value of service‑based awards is recognized as compensation expense over the applicable vesting period. All awards expire after 10 years. There were no service option grants during the nine months ended September 30, 2020.

Compensation cost for restricted stock units is determined based on the fair market value of the Company’s stock at the date of the grant. Stock‑based compensation expense is generally recognized over the required service period. Forfeitures are accounted for when they occur.

The Company also grants performance‑based awards to certain executives that vest and become exercisable when Vista’s realized cash return on its investment in the Company equals or exceeds $1.515 billion upon a change in control of the Company (“Termination Event”). The terms of the agreement do not specify a performance period for the occurrence of the Termination Event. The contractual term of the awards is 10 years. These options are also referred to as return target options. The Company uses a Modified Black‑Scholes option pricing model which uses Level 3 inputs for fair value measurement.

In conjunction with the IPO, the vesting conditions of the performance-based awards were modified to also vest following an IPO and registration and sale of shares by Vista provided that Vista achieves a cash return on its equity investment in the Company equaling or exceeding $1.515 billion. In accordance with ASC 718, we calculated the fair value of these options on the modification date. The value of these options on the date of modification was $33.0 million as of June 30, 2020. As the awards are not currently considered probable of meeting vesting requirements no expense has been recognized, and the timing of any future expense recognition is unknown.

Revenue recognition

The Company applies ASC Topic 606, Revenue from Contracts with Customers (“ASC 606”) and follows a five-step model to determine the appropriate amount of revenue to be recognized in accordance with ASC 606.

Disaggregation of Revenue

The Company separates revenue into recurring and non‑recurring categories to disaggregate those revenues that are one‑time in nature from those that are term‑based and renewable. Revenue from recurring and non‑recurring contractual arrangements are as follows:


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(in thousands)
SaaS subscription and support and maintenance	$	57,933	$	41,916	$	160,989	$	112,872
On‑premise subscription		7,849		5,135		18,159		12,224
Recurring revenue		65,782		47,051		179,148		125,096
Perpetual licenses		1,017		2,283		3,811		7,381
Professional services		3,605		5,234		10,066		14,529
Non‑recurring revenue		4,622		7,517		13,877		21,910
Total revenue	$	70,404	$	54,568	$	193,025	$	147,006

Contract Balances

Contract liabilities consist of customer billings in advance of revenue being recognized. The Company invoices its customers for subscription, support and maintenance and services in advance.

Changes in contract liabilities, including revenue earned during the period from the beginning contract liability balance and new deferrals of revenue during the period, were as follows:


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(in thousands)
Balance, beginning of the period	$	157,738	$	117,919	$	140,710	$	100,662
Revenue earned		(50,038)		(39,261)		(147,324)		(116,145)
Deferral of revenue		80,538		54,651		194,852		148,792
Balance, end of the period	$	188,238	$	133,309	$	188,238	$	133,309

There were no significant changes to our contract assets and liabilities during the three and nine months ended September 30, 2020 and 2019 outside of our sales activities.

Remaining Performance Obligations

Revenue allocated to remaining performance obligations represents contracted revenue that has not yet been recognized, which includes deferred revenue and noncancelable amounts to be invoiced. As of September 30, 2020 and December 31, 2019, the Company had $199.1 million and $149.5 million, respectively, of remaining performance obligations, with 82% and 86%, respectively, expected to be recognized as revenue over the succeeding 12 months, and the remainder expected to be recognized over the three years thereafter.

Deferred Contract Costs

Sales commissions as well as associated payroll taxes and retirement plan contributions (together, contract costs) that are incremental to the acquisition of customer contracts, are capitalized using a portfolio approach as deferred contract costs on the consolidated balance sheet when the period of benefit is determined to be greater than one year.

Total amortization of contract costs for the three months ended September 30, 2020 and 2019 was $2.5 million and $1.7 million, respectively. Total amortization of contract costs for the nine months ended September 30, 2020 and 2019 was $6.7 million and $4.5 million, respectively.

The Company periodically reviews these deferred costs to determine whether events or changes in circumstances have occurred that could affect the period of benefit of these deferred contract costs. There were no impairment losses recorded during the three and nine months ended September 30, 2020 and 2019.

For the three and nine months ended September 30, 2020, the Company had two distributors that accounted for more than 10% of total net revenues. Total receivables related to these distributors were $15.2 million at September 30, 2020. For the three and nine months ended September 30, 2019, the Company had one distributor that accounted for more than 10% of total net revenues. Total receivables related to this distributor were $6.0 million at December 31, 2019.

Recently issued accounting pronouncements not yet adopted

From time to time, new accounting pronouncements are issued by the Financial Accounting Standards Board (“FASB”), or other standard setting bodies and adopted by us as of the specified effective date. Unless otherwise discussed, the impact of recently issued standards that are not yet effective will not have a material impact on our financial position or results of operations upon adoption.

Financial Instruments — Credit Losses

In June 2016, the FASB issued Accounting Standards Update (“ASU”) No. 2016‑13, Financial Instruments — Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments (“ASU 2016‑13”), which introduces a model based on expected losses to estimate credit losses for most financial assets and certain other instruments. In November 2019, the FASB issued ASU No. 2019‑10 Financial Instruments — Credit Losses (Topic 326), Derivatives and Hedging (Topic 815), and Leases (Topic 842): Effective Dates (“ASU 2019‑10”). The update allows the extension of the initial effective date for entities which have not yet adopted ASU No. 2016‑02, Leases (Topic 842) (“ASU 2016‑02”). The standard is effective for annual reporting periods beginning after December 15, 2022, with early adoption permitted for annual reporting periods beginning after December 15, 2018. Entities will apply the standard’s provisions by recording a cumulative‑effect adjustment to retained earnings. The Company has not yet adopted ASU 2016‑13 and is currently evaluating the effect the standard will have on its consolidated financial statements.

Leases

In February 2016, the FASB issued ASU 2016‑02 to increase transparency and comparability among organizations related to their leasing arrangements. The update requires lessees to recognize most leases on their balance sheets, with the exception of short-term leases if a policy election is made, while recognizing lease expense on their income statements in a manner similar to current GAAP. The guidance also requires entities to disclose key quantitative and qualitative information about its leasing arrangements. The Company expects to adopt the new lease standard on January 1, 2021 using the optional transition method to the modified retrospective approach. The Company has formed an implementation team, commenced identification of our lease population, and selected new software to manage the lease portfolio and perform the accounting required under the new lease standard. The Company is still assessing the impact of adoption of the new lease standard on the consolidated financial statements.

Reference Rate Reform

In March 2020, the FASB issued ASU No. 2020‑04, Reference Rate Reform (Topic 848): Facilitation of the Effects of Reference Rate Reform on Financial Reporting (“ASU 2020‑04”), which provides entities with temporary optional financial reporting alternatives to ease the potential burden in accounting for reference rate reform and includes a provision that allows entities to account for a modified contract as a continuation of an existing contract. ASU 2020‑04 is effective upon issuance and can be applied through December 31, 2022. The Company is currently evaluating the effect the standard will have on its consolidated financial statements.

Adoption of new accounting pronouncements

Income Taxes

In December 2019, the FASB issued ASU No. 2019‑12, Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes (“ASU 2019‑12”), which simplifies the accounting for income taxes, eliminates certain exceptions to the general principles in Topic 740 and clarifies certain aspects of the current guidance to improve consistent application among reporting entities. ASU 2019‑12 is effective for fiscal years beginning after December 15, 2021 and interim periods within annual periods beginning after December 15, 2022. The Company early adopted the standard in the third quarter of 2020. The adoption of the standard did not have a material impact on the Company’s consolidated financial statements.

Fair Value Measurement — Disclosure Framework

Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract

In March 2018, the FASB issued ASU No. 2018‑15, Intangibles — Goodwill and Others — Internal‑Use Software (Subtopic 350‑40): Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract (“ASU 2018‑15”), which aligns the accounting for implementation costs incurred in a hosting arrangement that is a service contract with the accounting for implementation costs incurred to develop or obtain internal‑use software under ASC Subtopic 350‑40, in order to determine which costs to capitalize and recognize as an asset. ASU 2018‑15 is effective for annual reporting periods, and interim periods within those years, beginning after December 15, 2019, and can be applied either prospectively to implementation costs incurred after the date of adoption or retrospectively to all arrangements. The Company adopted the new standard in the first quarter of fiscal year 2020. The adoption of the standard did not have an impact on the Company’s consolidated financial statements as the Company does not have any of these arrangements.

Improvements to Nonemployee Share‑Based Payment Accounting

In June 2018, the FASB issued ASU No. 2018‑07, Compensation — Stock Compensation (Topic 718): Improvements to Nonemployee Share‑Based Payment Accounting (“ASU 2018‑07”), with an intent to reduce cost and complexity and to improve financial reporting for share‑based payments issued to nonemployees. The amendments in ASU 2018‑07 provide for the simplification of the measurement of share‑based payment transactions for acquiring goods and services from nonemployees. Currently, the accounting requirements for nonemployee and employee share‑based payment transactions are significantly different. This standard expands the scope of ASC Topic 718 to include share‑based payments issued to nonemployees for goods or services, aligning the accounting for share‑based payments to nonemployees and employees. ASU 2018‑07 is effective for annual reporting periods beginning after December 15, 2019, including interim periods within those periods, and early adoption is permitted. The Company adopted the new standard in the first quarter of fiscal year 2020. The adoption did not have an impact on the Company’s consolidated financial statements as the Company does not have any nonemployee share‑based payment awards.

Note 2. Summary of significant accounting policies

Principles of consolidation

The consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation.

Net Loss per Share of Common Stock

Basic net loss per common share is calculated by dividing the net loss by the weighted-average number of common shares outstanding during the period, without consideration for potentially dilutive securities. Diluted net loss per common share is computed by dividing the net loss by the weighted-average number of common shares and potentially dilutive securities outstanding for the period determined using the treasury-stock method. For purposes of the diluted net loss per common share calculation, restricted stock units and stock options are considered to be potentially dilutive securities. Because we have reported a net loss for the years ended December 31, 2019 and 2018, the number of shares used to calculate diluted net loss per common share is the same as the number of shares used to calculate basic net loss per common share for those periods because the potentially dilutive shares would have been anti-dilutive if included in the calculation.

Cash and cash equivalents

The Company considers any highly liquid investments purchased with an original maturity date of three months or less to be cash equivalents. The Company maintains cash in deposit accounts that, at times, may exceed federally insured limits. The Company has not experienced any losses in such accounts.

Trade receivables, net

Credit is extended to customers in the normal course of business, generally with 30-day payment terms. Receivables are recorded at net realizable value, which includes allowances for doubtful accounts.

The Company reviews the collectability of trade receivables on an ongoing basis. The Company reserves for trade receivables determined to be uncollectible. This determination is based on the delinquency of the account, the financial condition of the customer, and the Company’s collection experience. The allowance for doubtful accounts was $0.2 million and $0.1 million at December 31, 2019 and 2018, respectively. For the years ended December 31, 2019 and 2018, the Company had one distributor that accounted for more than 10% of total net revenues. Total receivables related to this distributor were $6.0 million and $7.8 million at December 31, 2019 and 2018, respectively.

Activity related to our allowance for doubtful accounts was as follows:


	Years Ended
	December 31,
($000’s)	2019		2018

Balance, beginning of period	$	60	$	60
Bad-debt expense		279		37
Accounts written off		(139)		(37)
Balance, end of period	$	200	$	60

Equipment and leasehold improvements, net

Equipment and leasehold improvements are recorded at cost less accumulated depreciation. Depreciation is computed using the straight-line method over the estimated useful lives of the assets. These lives range from 3 to 5 years for computers and server equipment, 3 years for software, 5 to 7 years for furniture and fixtures, and the lower of lease term or useful life on leasehold improvements. Repair and maintenance costs are expensed as incurred.

Impairment or disposal of long-lived assets

The Company evaluates the recoverability of its long-lived assets in accordance with the provisions of ASC Topic 360, Property, Plant and Equipment, which requires that long-lived assets and finite-lived identifiable intangible assets be reviewed for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset may not be recoverable.

Goodwill

The Company evaluates goodwill for impairment in accordance with ASC Topic 350, Goodwill and Other Intangible Assets, which requires goodwill to be either qualitatively or quantitatively assessed for impairment annually (or more frequently if impairment indicators arise) for each reporting unit. The Company has one reporting unit. The Company performs its impairment testing of goodwill at least annually and more frequently if events occur that would indicate that it is more likely than not the fair value of the reporting unit is less than carrying value. If the Company’s reporting unit carrying amount exceeds its fair value an impairment charge will be recorded based on that difference. The impairment charge will be limited to the amount of goodwill currently recognized in the Company’s single reporting unit. The Company performed the annual assessment as of October 1, 2019 and no impairment was identified.

Other intangibles, net

Other intangible assets, including customer relationships, developed technology, and trademarks acquired in our previous acquisitions, have definite lives and are amortized over a period ranging from 1 to 12 years on a straight-line basis. Intangible assets are tested for impairment whenever events or circumstances indicate that the carrying amount of an asset (asset group) may not be recoverable. An impairment loss is recognized when the carrying amount of an asset exceeds the estimated undiscounted cash flows generated by the asset. The amount of the impairment loss recorded is calculated by the excess of the asset’s carrying value over its fair value.

Debt issuance costs

Costs of debt financing are charged to expense over the lives of the related financing agreements. Remaining costs and the future period over which they would be charged to expense are reassessed when amendments to the related financing agreements or prepayments occur. Debt issuance costs for the Company's term loan are recognized as an offset to the Company's debt liability and are amortized using the effective-interest method. Debt issuance costs for the Company's revolving line of credit are recognized within other non-current assets and are amortized on a straight-line basis.

Deferred offering costs

Deferred offering costs are capitalized and consist of fees incurred in connection with the anticipated sale of common stock in an initial public offering (“IPO”) and include legal, accounting, printing, and other IPO-related costs. Upon completion of an IPO, these deferred costs will be reclassified to stockholders’ equity and recorded against the proceeds from the offering. In the event an IPO is terminated, the deferred offering costs would be expensed in the period of termination as a charge to operating expenses in the consolidated statements of operations. The balance of deferred offering costs included within other current assets at December 31, 2019 was $2.3 million. As of December 31, 2018, the Company had not incurred such costs.

Foreign currency remeasurement

Our reporting currency is the U.S. dollar. The functional currency of all our international operations is the U.S. dollar. The assets, liabilities, revenues and expenses of the Company’s foreign operations are remeasured in accordance with ASC Topic 830, Foreign Currency Matters. Remeasurement adjustments are recorded as foreign currency transaction gains (losses) in the consolidated statement of operations. For the years ended December 31, 2019 and 2018, the Company recognized a foreign currency loss of $1.3 million and $0.4 million, respectively.

Stock‑based compensation

The Company applies the provisions of ASC Topic 718, Compensation — Stock Compensation (“ASC 718”), in its accounting and reporting for stock‑based compensation. ASC 718 requires all stock‑based payments to employees, including grants of employee stock options, to be recognized in the income statement based on their fair values. All service‑based options outstanding under the Company’s option plans have exercise prices equal to the fair value of the Company’s stock on the grant date. The fair value of these service options is determined using the Black‑Scholes option pricing model. The estimated fair value of service‑based awards is recognized as compensation expense over the applicable vesting period. All awards expire after 10 years. The fair value of each grant of service options was determined by the Company using the methods and assumptions discussed below. Each of these inputs is subjective and generally requires judgment to determine.

Expected Term — The expected term of stock options represents the weighted-average period the stock options are expected to be outstanding. For time-based awards, the estimated expected term of options granted is generally calculated as the vesting period plus the midpoint of the remaining contractual term, as the Company does not have sufficient historical information to develop reasonable expectations surrounding future exercise patterns and post-vesting employment termination behavior.

Expected Volatility — The expected stock price volatility assumption was determined by examining the historical volatilities of a group of industry peers, as the Company did not have any trading history for its common stock. The Company will continue to analyze the historical stock price volatility and expected term assumptions as more historical data for the Company’s common stock becomes available.

Risk-Free Interest Rate — The risk-free rate assumption was based on the U.S. Treasury instruments with terms that were consistent with the expected term of the Company’s stock options.

Expected Dividend — The expected dividend assumption was based on the Company’s history and expectation of dividend payouts.

Fair Value of Common Stock — The fair value of the shares of common stock underlying the stock options has historically been the responsibility of and determined by the Company’s board of directors. Because there has been no public market for the Company’s common stock, the board of directors has used independent third-party valuations of the Company’s common stock, operating and financial performance, and general and industry-specific economic outlook, amongst other factors.


	Years Ended December 31,
	2019						2018
Expected life of options		6.25		years			6.25		years
Expected volatility		45.1	%	– 45.3	%		44.8	%	– 46.6%
Risk-free interest rates		1.6	%	– 1.7	%		2.5	%	– 2.8%
Expected dividend yield	—						—
Weighted-average grant-date fair value	$	7.29				$	2.69

Compensation cost for restricted stock units is determined based on the fair market value of the Company’s stock at the date of the grant. Stock-based compensation expense is generally recognized over the required service period. Forfeitures are accounted for when they occur.

The Company also grants performance-based awards to certain executives that vest and become exercisable when Vista’s realized cash return on its investment in the Company equals or exceeds $1.515 billion upon a change in control of the Company (“Termination Event”). The terms of the agreement do not specify a performance period for the occurrence of the Termination Event. The contractual term of the awards is 10 years. These options are also referred to as return target options. Since the performance condition relates to a Termination Event, and as a change of control cannot be probable until it occurs, no compensation expense will be recorded until a Termination Event. In 2018, as there is also a market condition with these options based on a return on equity target, the fair value of the awards was determined using a Monte Carlo simulation. In 2019, the Company used a Modified Black-Scholes option pricing model which uses Level 3 inputs for fair value measurement which would yield similar results to the Monte Carlo simulation and simplify the process.


	Years Ended December 31,
	2019					2018
Expected life of options		3 - 3.25		years			4.50	years
Expected volatility		50	%	– 55	%		55	%
Risk-free interest rates		1.49	%	– 1.67	%		2.7	%
Expected dividend yield	—						—
Weighted-average grant-date fair value	$	6.02				$	1.91

Income taxes

We account for income taxes in accordance with ASC Topic 740, Income Taxes, under which deferred tax liabilities and assets are recognized for the expected future tax consequences of temporary differences between financial statement carrying amounts and the tax basis of assets and liabilities and net operating loss and tax credit carryforwards. Valuation allowances are established when necessary to reduce deferred tax assets to the amount expected to be realized.

We use a recognition threshold and measurement attribute for the financial statement recognition and measurement of a tax position taken or expected to be taken in a tax return. A tax position is recognized when it is more likely than not that the tax position will be sustained upon examination, including resolution of any related appeals or litigation processes. A tax position that meets the more-likely-than-not recognition threshold is measured at the largest amount of benefit that is greater than 50% likely of being realized upon ultimate settlement with a taxing authority. The standard also provides guidance on derecognition of tax benefits, classification on the balance sheet, interest and penalties, accounting in interim periods, disclosure and transition.

Revenue recognition

The Company applies ASC Topic 606, Revenue from Contracts with Customers (“ASC 606”). To determine the appropriate amount of revenue to be recognized in accordance with ASC 606, the Company follows a five-step model as follows:

Identify the contract with a customer

Identify the performance obligations in the contract

Determine the transaction price

Allocate the transaction price to the performance obligations in the contract

Recognize revenue when or as performance obligations are satisfied

The Company’s revenue is primarily derived from sales of SaaS subscriptions, support and maintenance contracts, software licenses, and related professional services. The Company’s products and services are marketed and sold directly, as well as indirectly through third-party resellers, to the end-user.

The Company assesses the contract term as the period in which the parties to the contract have enforceable rights and obligations. The contract term can differ from the stated term in contracts with certain termination or renewal rights, depending on whether there are substantive penalties associated with those rights. Customer contracts are generally standardized and non-cancelable for the duration of the stated contract term.

Nature of Products and Services

Subscription: Subscription includes SaaS subscription arrangements which include a promise to allow customers to access software hosted by the Company over the contract period, without allowing the customer to take possession of the software or transfer hosting to a third party. Subscription also includes support and maintenance, which includes when-and-if available software updates and technical support on our perpetual and on-premise subscription licenses. Because the subscription represents a stand-ready obligation to provide a series of distinct periods of access to the subscription, which are all substantially the same and that have the same pattern of transfer to the customer, subscriptions are accounted for as a series and revenue is recognized ratably over the contract term, beginning at the point when the customer is able to use and benefit from the subscription.

Services: Services, including training, are often sold as part of new software license or subscription contracts. These services are fulfilled by the Company and with the use of other vendors and do not significantly modify, integrate or otherwise depend on other performance obligations included in the contracts. Services are generally performed over a one- to two-day period and, when sold as part of new software license or subscription contracts, at or near the outset of the related contract. When other vendors participate in the provisioning of the services, the Company recognizes the related revenue on a gross basis as the Company is the principal in these arrangements. Revenue related to services is recognized, as the Company’s performance obligation is fulfilled. Related fulfillment costs are recognized as incurred.

License: Licenses include sales of perpetual and on-premise subscription arrangements. Licenses for on-premise software provide the customer with a right to use the software as it exists when made available to the customer. Revenue from software licenses is recognized upon transfer of control to the customer, which is typically upon making the software available to the customer.

Certain contracts may include explicit options to renew maintenance at a stated price. These options are generally priced in line with the stand-alone selling price (“SSP”) and therefore do not provide a material right to the customer. If the option provides a material right to the customer, then the material right is accounted for as a separate performance obligation and the Company recognizes revenue when those future goods or services underlying the option are transferred or when the option expires.

Significant Judgments

When the Company’s contracts with customers contain multiple performance obligations, the contract transaction price is allocated on a relative SSP basis to each performance obligation. The Company typically determines SSP based on observable selling prices of its products and services.

In instances where SSP is not directly observable, such as with software licenses that are never sold on a stand-alone basis, SSP is determined using information that may include market conditions and other observable inputs. SSP is typically established as ranges and the Company typically has more than one SSP range for individual products and services due to the stratification of those products and services by customer class, channel type, and purchase quantity, among other circumstances.

Transaction Price

The transaction price is the amount of consideration to which the Company expects to be entitled in exchange for transferring goods and services to the customer. Revenue from sales is recorded based on the transaction price, which includes estimates of variable consideration. The amount of variable consideration that is included in the transaction price is constrained and is included only to the extent that it is probable that a significant reversal of cumulative revenue recognized will not occur when the uncertainty associated with the variable consideration is subsequently resolved.

The Company’s contracts with customers may include service level agreements, which entitle the customer to receive service credits, and in certain cases, service refunds, when defined service levels are not met. These arrangements represent a form of variable consideration, which is included in the calculation of the transaction price to the extent that it is probable that a significant reversal of cumulative revenue recognized will not occur when the uncertainty associated with the variable consideration is subsequently resolved. The Company estimates the amount of variable consideration at the expected value based on its assessment of legal enforceability, anticipated performance and a review of specific transactions, historical experience, and market and economic conditions. The Company has historically not experienced any significant incidents affecting the defined levels of reliability and performance as required by the contracts and therefore, the related amounts are not constrained.

Disaggregation of Revenue


	Years Ended
	December 31,
($000's)	2019		2018

SaaS subscription and support and maintenance	$	159,111	$	100,350
On‑premise subscription		16,078		12,690
Recurring revenue		175,189		113,040
Perpetual licenses		9,830		13,316
Professional services		19,008		20,206
Non‑recurring revenue		28,838		33,522
Total revenue	$	204,027	$	146,562

Contract Balances

The timing of revenue recognition may not align with the right to invoice the customer. The Company records accounts receivable when it has the unconditional right to issue an invoice and receive payment regardless of whether revenue has been recognized. For multiyear agreements, the Company will either invoice the customer in full at the inception of the contract or annually at the beginning of each annual period. If revenue has not yet been recognized, then a contract liability (deferred revenue) is also recorded. Deferred revenue classified as current on the consolidated balance sheet is expected to be recognized as revenue within one year. Non-current deferred revenue will be fully recognized within five years. If revenue is recognized in advance of the right to invoice, a contract asset is recorded.

Contract liabilities consist of customer billings in advance of revenue being recognized. The Company invoices its customers for subscription, support and maintenance and services in advance.

Changes in contract liabilities were as follows:


	Years Ended
	December 31,
($000's)	2019		2018

Balance, beginning of the period	$	100,662	$	68,048
Revenue earned		(86,220)		(54,955)
Deferral of revenue		126,268		87,569
Balance, end of the period	$	140,710	$	100,662

There were no significant changes to our contract assets and liabilities during the years ended December 31, 2019 and 2018 outside of our sales activities.

In instances where the timing of revenue recognition differs from the timing of the right to invoice, the Company has determined that a significant financing component generally does not exist. The primary purpose of the Company’s invoicing terms is to provide customers with simplified and predictable ways of purchasing the products and services and not to receive financing from or provide financing to the customer. Additionally, the Company has elected the practical expedient that permits an entity not to recognize a significant financing component if the time between the transfer of a good or service and payment is one year or less.

Payment terms on invoiced amounts are typically 30-days. The Company does not offer rights of return for its products and services in the normal course of business and contracts generally do not include customer acceptance clauses.

Remaining Performance Obligations

Revenue allocated to remaining performance obligations represents contracted revenue that has not yet been recognized, which includes deferred revenue and noncancelable amounts to be invoiced. As of December 31, 2019, the Company had $149.5 million of remaining performance obligations, with 86% expected to be recognized as revenue over the succeeding 12 months, and the remainder expected to be recognized over the three years thereafter.

Deferred Contract Costs

The Company has elected to apply the practical expedient to expense contract costs as incurred when the expected amortization period is one year or less. The judgments made in determining the amount of costs incurred include the portion of the commissions that are expensed in the current period versus the portion of the commissions that are recognized over the expected period of benefit, which often extends beyond the contract term as we do not pay a commission upon renewal of the service contracts. Contract costs are allocated to each performance obligation within the contract and amortized on a straight-line basis over the expected benefit period of the related performance obligations. Contract costs are amortized as a component of sales and marketing expenses in our consolidated statement of operations. We have determined that the expected period of benefit is five years based on evaluation of a number of factors, including customer attrition rates, weighted average useful lives of our customer relationship and developed technology intangible assets, and market factors, including overall competitive environment and technology life of competitors. Total amortization of contract costs for the years ended December 31, 2019 and 2018 was $6.2 million and $3.4 million, respectively.

Software development costs

Costs related to research, design and development of software products prior to establishment of technological feasibility are charged to software development expense as incurred. Software development costs, if material, are capitalized, beginning when a product’s technological feasibility has been established using the working model approach and ending when a product is available for general release to customers. For the years ended December 31, 2019 and 2018, no software development costs were capitalized, because the time period and costs incurred between technological feasibility and general release for all software product releases were insignificant. For the years ended December 31, 2019 and 2018, total research and development costs were $42.8 million and $31.5 million, respectively.

Advertising costs

Advertising costs are expensed as incurred and presented within selling and marketing within the consolidated statement of operations. Advertising costs were $8.7 million and $7.6 million for the years ended December 31, 2019 and 2018, respectively.

Interest expense, net

For the year ended December 31, 2019, interest expense from debt financing of $21.9 million is offset by interest income from cash investments of $0.5 million. For the year ended December 31, 2018, interest expense from debt financing of $18.7 million is offset by interest income from cash investments of $0.5 million.

Recently issued accounting pronouncements not yet adopted

From time to time, new accounting pronouncements are issued by the FASB, or other standard setting bodies and adopted by us as of the specified effective date. Unless otherwise discussed, the impact of recently issued standards that are not yet effective will not have a material impact on our financial position or results of operations upon adoption.

Financial Instruments — Credit Losses

Fair Value Measurement — Disclosure Framework

In August 2018, the FASB issued ASU No. 2018‑13, Fair Value Measurement (Topic 820): Disclosure Framework — Changes to the Disclosure Requirements for Fair Value Measurement (“ASU 2018‑13”), which amends ASC Topic 820, Fair Value Measurements. ASU 2018‑13 modifies the disclosure requirements for fair value measurements by removing, modifying, or adding certain disclosures. The effective date is the first quarter of fiscal year 2021, with early adoption permitted for the removed disclosures and delayed adoption permitted until fiscal year 2021 for the new disclosures. The removed and modified disclosures will be adopted on a retrospective basis and the new disclosures will be adopted on a prospective basis. The Company has not yet adopted ASU 2018‑13 and is currently evaluating the effect the standard will have on its consolidated financial statements.

Leases

In February 2016, the FASB issued ASU 2016‑02. The update requires lessees to put most leases on their balance sheets while recognizing expenses on their income statements in a manner similar to current GAAP. The guidance also eliminates current real estate‑specific provisions for all entities. For lessors, the guidance modifies the classification criteria and the accounting for sales‑type and direct financing leases. In June 2020, the FASB issued ASU No. 2020-05, Revenue from Contracts with Customers (Topic 606) and Leases (Topic 842): Effective Dates for Certain Entities. The update defers the initial effective date of ASU 2016-02 by one year for private companies and private not-for-profits. For these entities the effective date is for fiscal years beginning after December 15, 2021, and interim periods within fiscal years beginning after December 15, 2022. Early adoption is permitted, and the modified retrospective method is to be applied. The Company is currently assessing the timing and impact of adopting the updated provisions.

Income Taxes

In December 2019, the FASB issued ASU No. 2019‑12, Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes (“ASU 2019‑12”), which simplifies the accounting for income taxes, eliminates certain exceptions to the general principles in Topic 740 and clarifies certain aspects of the current guidance to improve consistent application among reporting entities. ASU 2019‑12 is effective for fiscal years beginning after December 15, 2021 and interim periods within annual periods beginning after December 15, 2022. Early adoption is permitted. The method of adoption varies for the provisions in the update. The Company is currently evaluating the effect the standard will have on its consolidated financial statements.

Reference Rate Reform

Adoption of new accounting pronouncements

Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract

In March 2018, the FASB issued ASU No. 2018‑15, Intangibles — Goodwill and Others — Internal‑Use Software (Subtopic 350‑40): Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract (“ASU 2018‑15”), which aligns the accounting for implementation costs incurred in a hosting arrangement that is a service contract with the accounting for implementation costs incurred to develop or obtain internal‑use software under ASC Subtopic 350‑40, in order to determine which costs to capitalize and recognize as an asset. ASU 2018‑15 is effective for annual reporting periods, and interim periods within those years, beginning after December 15, 2019, and can be applied either prospectively to implementation costs incurred after the date of adoption or retrospectively to all arrangements. The Company adopted the new standard in the first quarter of fiscal year 2020. The adoption of the standard did not have an impact on the Company’s consolidated financial statements (unaudited) as the Company does not have any of these arrangements.

Improvements to Nonemployee Share‑Based Payment Accounting

In June 2018, the FASB issued ASU No. 2018‑07, Compensation — Stock Compensation (Topic 718): Improvements to Nonemployee Share‑Based Payment Accounting (“ASU 2018‑07”), with an intent to reduce cost and complexity and to improve financial reporting for share‑based payments issued to nonemployees. The amendments in ASU 2018‑07 provide for the simplification of the measurement of share‑based payment transactions for acquiring goods and services from nonemployees. Currently, the accounting requirements for nonemployee and employee share‑based payment transactions are significantly different. This standard expands the scope of ASC Topic 718 to include share‑based payments issued to nonemployees for goods or services, aligning the accounting for share‑based payments to nonemployees and employees. ASU 2018‑07 is effective for annual reporting periods beginning after December 15, 2019, including interim periods within those periods, and early adoption is permitted. The Company adopted the new standard in the first quarter of fiscal year 2020. The adoption did not have an impact on the Company’s consolidated financial statements (unaudited) as the Company does not have any nonemployee share‑based payment awards.

Financial instruments fair value	9 Months Ended	12 Months Ended
Financial instruments fair value	Sep. 30, 2020	Dec. 31, 2019
Financial instruments fair value
Financial instruments fair value	Note 3. Financial instruments fair value We report financial assets and liabilities and nonfinancial assets and liabilities that are recognized or disclosed at fair value in the consolidated financial statements on a recurring basis in accordance with ASC Topic 820. ASC 820 defines fair value as the price that would be received from selling an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. When determining the fair value measurements for assets and liabilities, which are required to be recorded at fair value, we consider the principal or most advantageous market in which we would transact and the market‑based risk measurements or assumptions that market participants would use in pricing the asset or liability, such as inherent risk, transfer restrictions and credit risk. ASC 820 also establishes a fair value hierarchy, which prioritizes the inputs to valuation techniques used to measure fair value into three levels. Fair value represents the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. GAAP established a hierarchy framework to classify the fair value based on the observability of significant inputs to the measurement. The levels of the fair value hierarchy are as follows: Level 1: Fair value is determined using an unadjusted quoted price in an active market for identical assets or liabilities. Level 2: Fair value is estimated using inputs other than quoted prices included within Level 1 that are observable, either directly or indirectly. Level 3: Fair value is estimated using unobservable inputs that are significant to the fair value of the assets or liabilities. The carrying value of cash and cash equivalents, accounts receivable and accounts payable approximate their fair value. The fair value of our debt as of December 31, 2019 was $203.1 million (Level 2). The carrying value of our debt as of December 31, 2019 was $205.0 million. The fair value of our debt was determined using discounted cash flow analysis based on market rates for similar types of borrowings. Upon closing of the IPO, we repaid the principal amount of our outstanding debt and had no debt outstanding as of September 30, 2020.	Note 3. Financial instruments fair value We report financial assets and liabilities and nonfinancial assets and liabilities that are recognized or disclosed at fair value in the consolidated financial statements on a recurring basis in accordance with ASC Topic 820. ASC 820 defines fair value as the price that would be received from selling an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. When determining the fair value measurements for assets and liabilities, which are required to be recorded at fair value, we consider the principal or most advantageous market in which we would transact and the market‑based risk measurements or assumptions that market participants would use in pricing the asset or liability, such as inherent risk, transfer restrictions and credit risk. ASC 820 also establishes a fair value hierarchy, which prioritizes the inputs to valuation techniques used to measure fair value into three levels. Fair value represents the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. GAAP established a hierarchy framework to classify the fair value based on the observability of significant inputs to the measurement. The levels of the fair value hierarchy are as follows: Level 1: Fair value is determined using an unadjusted quoted price in an active market for identical assets or liabilities. Level 2: Fair value is estimated using inputs other than quoted prices included within Level 1 that are observable, either directly or indirectly. Level 3: Fair value is estimated using unobservable inputs that are significant to the fair value of the assets or liabilities. The carrying value of cash and cash equivalents, accounts receivable and accounts payable approximate their fair value. The fair value of our debt at December 31, 2019 and 2018 was $203.1 million and $173.4 million, respectively (Level 2). The carrying value of our debt as of December 31, 2019 and 2018 was $205.0 million and $175.0 million, respectively. The fair value of our debt was determined using discounted cash flow analysis based on market rates for similar types of borrowings.

- Definition

The entire disclosure for the fair value of financial instruments (as defined), including financial assets and financial liabilities (collectively, as defined), and the measurements of those instruments as well as disclosures related to the fair value of non-financial assets and liabilities. Such disclosures about the financial instruments, assets, and liabilities would include: (1) the fair value of the required items together with their carrying amounts (as appropriate); (2) for items for which it is not practicable to estimate fair value, disclosure would include: (a) information pertinent to estimating fair value (including, carrying amount, effective interest rate, and maturity, and (b) the reasons why it is not practicable to estimate fair value; (3) significant concentrations of credit risk including: (a) information about the activity, region, or economic characteristics identifying a concentration, (b) the maximum amount of loss the entity is exposed to based on the gross fair value of the related item, (c) policy for requiring collateral or other security and information as to accessing such collateral or security, and (d) the nature and brief description of such collateral or security; (4) quantitative information about market risks and how such risks are managed; (5) for items measured on both a recurring and nonrecurring basis information regarding the inputs used to develop the fair value measurement; and (6) for items presented in the financial statement for which fair value measurement is elected: (a) information necessary to understand the reasons for the election, (b) discussion of the effect of fair value changes on earnings, (c) a description of [similar groups] items for which the election is made and the relation thereof to the balance sheet, the aggregate carrying value of items included in the balance sheet that are not eligible for the election; (7) all other required (as defined) and desired information.

+ References + Details

Equipment and leasehold improvements

12 Months Ended

Dec. 31, 2019

Property, Plant and Equipment [Abstract]

Equipment and leasehold improvements

Note 4. Equipment and leasehold improvements

Equipment and leasehold improvements are recorded at cost. Expenditures for renewals and betterments that extend the life of such assets are capitalized. Maintenance and repairs are charged to expense as incurred. Differences between amounts received and net carrying value of assets retired or disposed of are charged or credited to income as incurred. Equipment and leasehold improvements are as follows:


	As of
	December 31,
($000’s)	2019		2018
Computers	$	8,505	$	4,552
Software		527		519
Furniture/fixtures		3,675		1,876
Leasehold improvements		6,523		5,160
Capital in progress		70		120
		19,300		12,227
Less: accumulated depreciation		(6,823)		(2,999)
	$	12,477	$	9,228

Depreciation expense was $4.1 million and $3.5 million for the years ended December 31, 2019 and 2018, respectively.

Acquisitions

9 Months Ended

12 Months Ended

Sep. 30, 2020

Dec. 31, 2019

Acquisitions

Acquisitions

Note 4. Acquisitions

ZuluDesk B.V.

On February 1, 2019, the Company purchased all of the outstanding membership units of ZuluDesk B.V. (“ZuluDesk”) whose products are designed to offer a cost‑effective mobile device management system for today’s modern digital classroom. ZuluDesk’s software complement the Company’s existing product offerings. The Company accounted for the acquisition by applying the acquisition method of accounting for business combinations in accordance with ASC Topic 805. The final aggregate purchase price was approximately $38.6 million. This acquisition was funded by term debt, and borrowings under a revolving line of credit. The goodwill represents the excess of the purchase consideration over the fair value of the underlying net identifiable assets. The goodwill recognized in this acquisition is primarily attributable to the offerings in mobile device management of ZuluDesk and its assembled workforce. The goodwill is not deductible for income tax purposes.

The fair value of the separately identifiable intangible assets acquired, consisting of trademarks, customer relationships and developed technology, was estimated by applying an income approach. Under the income approach, an intangible asset’s fair value is equal to the present value of future economic benefits to be derived from ownership of the asset. Indications of value are developed by discounting future net cash flows to their present value at market‑based rates of return. The weighted‑average economic life of the intangible assets acquired is 7.0 years. For more details on the intangible assets, see Note 5.

Acquisition‑related expenses were expensed as incurred and totaled nil and $0.9 million for the three and nine months ended September 30, 2019, respectively. These expenses were recognized as acquisition costs in general and administrative expenses. ZuluDesk contributed revenue and net income of $1.4 million and less than $0.1 million, respectively, during the three months ended September 30, 2019, excluding the effects of the acquisition and integration costs. ZuluDesk contributed revenue and net loss of $2.9 million and $0.5 million, respectively, during the nine months ended September 30, 2019, excluding the effects of the acquisition and integration costs. The Company used borrowings under the Prior Term Loan Facility to complete the acquisition. The Prior Term Loan Facility provided for borrowings of $175.0 million with a maturity date of November 13, 2022 under the Company’s secured credit agreement entered into November 13, 2017 (the “Prior Credit Agreement”), which was increased to $205.0 million on January 30, 2019 when the Company entered into that certain Amendment Agreement No. 1 to such Prior Credit Agreement and approximately $0.5 million of debt issuances costs were capitalized as a reduction in Debt on the balance sheet in connection with such increase.

The Company allocated the net purchase consideration to the net assets acquired, including finite‑lived intangible assets, based on their respective fair values at the time of the acquisition as follows (in thousands):



Assets acquired:
Cash	$	3,325
Other current assets		1,306
Long‑term assets		154
Liabilities assumed:
Accounts payable and accrued liabilities		(419)
Deferred revenue		(3,050)
Deferred tax liability		(2,996)
Intangible assets acquired		12,310
Goodwill		28,000
Total purchase consideration	$	38,630

Digita Security LLC

On July 26, 2019, the Company purchased all of the outstanding membership interests of Digita Security LLC (“Digita”). With this acquisition, Digita’s acquired technology complements the Company’s existing Apple management, authentication and account management solutions with a security offering to provide a more robust suite of capabilities and service offerings in the Apple enterprise market. The Company accounted for the acquisition by applying the acquisition method of accounting for business combinations in accordance with ASC Topic 805. The acquisition aggregate purchase consideration totaled $14.4 million which included contingent purchase consideration with an estimated fair value of $9.0 million and the remainder provided for with cash. Acquisition‑related expenses were expensed as incurred. Goodwill in the amount of $1.7 million is deductible for income tax purposes.

The maximum contingent consideration is $15.0 million if the acquired business achieves certain revenue milestones by December 31, 2022. The estimated fair value of these contingent payments is determined using a Monte Carlo simulation model, which uses Level 3 inputs for fair value measurements, including assumptions about probability of growth of subscription services and the related pricing of the services offered. During the three and nine months ended September 30, 2020, the fair value of the contingent consideration was increased by $0.6 million and decreased by $3.1 million, respectively, which is included in general and administrative expenses in the consolidated statement of operations. The adjustment for the three months ended September 30, 2020 primarily reflects updated assumptions about probability of growth of subscription services. The adjustment for the nine months ended September 30, 2020 primarily reflects updated assumptions about the probability of change in control in light of our IPO, as well as updated assumptions about probability of growth of subscription services. At September 30, 2020 and December 31, 2019, the fair value of the contingent consideration was $6.1 million and $9.2 million, respectively, which is included in other liabilities in the consolidated balance sheet.

In addition, the terms of the purchase agreement provide for additional future payments to the Digita shareholders in the amount of up to $5.0 million if certain key employees continue their employment with the Company through December 31, 2020, which is recognized as a compensation expense in our consolidated statement of operations. The Company recognized as expense $0.9 million and $4.1 million during the three and nine months ended September 30, 2020, respectively.

The fair value of the acquired developed technology was estimated by discounting future net cash flows to their present value at market‑based rates of return (income approach). The estimated useful life of the acquired developed technology is estimated to be 5 years. For more details on the Company’s intangible assets, see Note 5. Pro forma results of operations for this acquisition were not presented as the effects were not material to our financial results.

The following table summarizes the fair value of consideration transferred and the estimated fair values of the assets acquired and liabilities assumed at the date of acquisition (in thousands):



Assets acquired:
Cash	$	512
Other current assets		1
Long‑term assets		12
Liabilities assumed:
Accounts payable and accrued liabilities		(119)
Intangible assets acquired		3,300
Goodwill		10,673
Total purchase consideration	$	14,379

Note 5. Acquisitions

ZuluDesk B.V.

On February 1, 2019, the Company purchased all of the outstanding membership units of ZuluDesk B.V. whose products are designed to offer a cost‑effective mobile device management system for today’s modern digital classroom. ZuluDesk B.V’s software complement the Company’s existing product offerings. The Company accounted for the acquisition by applying the acquisition method of accounting for business combinations in accordance with ASC Topic 805. The final aggregate purchase price was approximately $38.6 million. This acquisition was funded by term debt, and borrowings under a revolving line of credit. The goodwill represents the excess of the purchase consideration over the fair value of the underlying net identifiable assets. The goodwill recognized in this acquisition is primarily attributable to the offerings in mobile device management of ZuluDesk B.V. and its assembled workforce. The goodwill is not deductible for income tax purposes.

Acquisition‑related expenses were expensed as incurred and totaled $0.9 million for the year ended December 31, 2019. These expenses were recognized as acquisition costs in general and administrative expenses. ZuluDesk B.V. contributed revenue and net loss of $4.5 million and $0.3 million, respectively, from February 1, 2019 through December 31, 2019, excluding the effects of the acquisition and integration costs. The Company used the Term Loan to complete the acquisition and approximately $0.5 million of debt issuances costs were capitalized as a reduction in Debt on the balance sheet. These costs will be amortized over the course of the debt agreements.


($000's)
Assets acquired:
Cash	$	3,325
Other current assets		1,306
Long‑term assets		154
Liabilities assumed:
Accounts payable and accrued liabilities		(419)
Deferred revenue		(3,050)
Deferred tax liability		(2,996)
Intangible assets acquired		12,310
Goodwill		28,000
Total purchase consideration	$	38,630

The following unaudited pro forma information presents the combined results of Jamf and Zulu Desk B.V. had completed the acquisition on January 1, 2018. As required by ASC 805, these unaudited pro forma results are presented for informational purposes only and are not necessarily indicative of what the actual results of operations of the combined companies would have been had the acquisition occurred at the beginning of the period presented, nor are they indicative of future results of operations. The proformas results below have been adjusted for certain purchase accounting impacts such as amortization of intangibles of $1.9 million, reduction of deferred revenue of $0.3 million, and additional interest expense of $4.0 million. However, no transaction or acquisition costs are included in the pro forma. Pro forma results are not presented for 2019 as the acquisition occurred in February and would not be materially different from the actual results of operations for the year ended December 31, 2019.


	Year ended
	December 31,
	2018
Revenues	$	149,445
Net loss		(40,186)
Net loss per share, basic and diluted	$	(0.39)

Digita Security LLC

On July 26, 2019, the Company purchased all of the outstanding membership interests of Digita Security LLC (“Digita”). With this acquisition, Digita’s acquired technology will complement the Company’s existing Apple management, authentication and account management solutions with a security offering to provide a more robust suite of capabilities and service offerings in the Apple enterprise market. The Company accounted for the acquisition by applying the acquisition method of accounting for business combinations in accordance with ASC Topic 805. The acquisition aggregate purchase consideration totaled $14.4 million which included contingent purchase consideration with an estimated fair value of $9.0 million and the remainder provided for with cash. Acquisition‑related expenses were expensed as incurred and totaled $0.5 million. These expenses were recognized as acquisition costs in general and administrative expenses in the statement of operations during the year ended December 31, 2019. Goodwill in the amount of $1.7 million is deductible for income tax purposes.

In addition, the terms of the purchase agreement provide for additional future payments to the Digita shareholders in the amount of up to $5.0 million if certain key employees continue their employment with the Company through December 31, 2020, which will be recognized as a compensation expense in our consolidated statement of operations.

The fair value of the acquired developed technology was estimated by discounting future net cash flows to their present value at market‑based rates of return (income approach). The estimated useful life of the acquired developed technology is estimated to be 5 years. For more details on the Company’s intangible assets, see Note 6, Goodwill and other intangible assets. Pro forma results of operations for this acquisition were not presented as the effects were not material to our financial results.

The following table summarizes the fair value of consideration transferred and the estimated fair values of the assets acquired and liabilities assumed at the date of acquisition:


($000's)
Assets acquired:
Cash	$	512
Other current assets		1
Long‑term assets		12
Liabilities assumed:
Accounts payable and accrued liabilities		(119)
Intangible assets acquired		3,300
Goodwill		10,673
Total purchase consideration	$	14,379

Orchard & Grove, Inc.

On September 18, 2018, pursuant to an agreement by and among Orchard & Grove, Inc. and JAMF Software, LLC, (a subsidiary of the Company) all of the issued and outstanding shares of Orchard & Grove were acquired for $2.1 million. The purchase price was funded with cash on hand. The Company accounted for the acquisition by applying the acquisition method of accounting for business combinations in accordance with ASC Topic 805. Orchard & Grove developed authentication software that makes it easier for IT administrators to manage user access. The Company acquired this technology to improve the user experience for its own customers. Pro forma results of operations for this acquisition were not presented as the effects were not material to our financial results.

The acquired tangible and intangible assets and assumed liabilities are as follows:


($000’s)
Assets acquired:
Cash	$	138
Other current assets		71
Long-term assets		10
Liabilities assumed:
Accounts payable and accrued liabilities		(73)
Deferred revenue		(138)
Deferred tax liability		(356)
Intangible assets acquired		1,580
Goodwill		835
Total purchase consideration	$	2,067

For the Vista Acquisition, during the period ended December 31, 2018, the Company recognized a measurement-period adjustment of $1.0 million related to the finalization of a working capital adjustment that increased the consideration paid and goodwill, as well as an adjustment of $0.5 million related to the finalization of a research and development tax credit that decreased the net deferred tax liability and goodwill.

Goodwill and other intangible assets

9 Months Ended

12 Months Ended

Sep. 30, 2020

Dec. 31, 2019

Goodwill and other intangible assets

Goodwill and other intangible assets

Note 5. Goodwill and other intangible assets

The change in the carrying amount of goodwill is as follows:


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(in thousands)
Goodwill, beginning of period	$	539,818	$	529,145	$	539,818	$	501,145
Goodwill acquired		—		10,673		—		38,673
Goodwill, end of period	$	539,818	$	539,818	$	539,818	$	539,818

The gross carrying amount and accumulated amortization of intangible assets other than goodwill are as follows:


								Weighted‑
								Average
				Accumulated		Net Carrying		Remaining
	Useful Life	Gross Value		Amortization		Value		Useful Life
		(in thousands)
Trademarks	1‑8 years	$	34,320	$	9,167	$	25,153	5.8 years
Customer relationships	2‑12 years		214,320		37,564		176,756	9.7 years
Developed technology	5 years		53,560		20,419		33,141	3.2 years
Non‑competes	2 years		90		41		49	1.1 years
Balance, December 31, 2019		$	302,290	$	67,191	$	235,099
Trademarks	8 years	$	34,320	$	12,383	$	21,937	5.1 years
Customer relationships	2‑12 years		214,320		51,259		163,061	9.0 years
Developed technology	5 years		53,560		28,453		25,107	2.4 years
Non‑competes	2 years		90		75		15	0.3 years
Balance, September 30, 2020		$	302,290	$	92,170	$	210,120

Amortization expense was $8.3 million for both the three months ended September 30, 2020 and 2019. Amortization expense was $25.0 million and $24.5 million for the nine months ended September 30, 2020 and 2019, respectively.

There were no impairments to goodwill or intangible assets recorded for the three and nine months ended September 30, 2020 and 2019.

Note 6. Goodwill and other intangible assets

The change in the carrying amount of goodwill is as follows:


	Years Ended
	December 31,
($000's)	2019		2018

Goodwill, beginning of period	$	501,145	$	499,892
Goodwill acquired		38,673		1,253
Goodwill, end of period	$	539,818	$	501,145

The gross carrying amount and accumulated amortization of intangible assets other than goodwill are as follows:


								Weighted‑
								Average
				Accumulated		Net Carrying		Remaining
($000's)	Useful Life	Gross Value		Amortization		Value		Useful Life
Trademarks	8 years	$	34,300	$	4,859	$	29,441
Customer relationships	2 - 12 years		206,420		19,497		186,923
Developed technology	5 years		45,960		10,153		35,807
Balance, December 31, 2018		$	286,680	$	34,509	$	252,171
Trademarks	1 - 8 years		34,320		9,167		25,153	5.8 Years
Customer relationships	2 - 12 years		214,320		37,564		176,756	9.7 Years
Developed technology	5 years		53,560		20,419		33,141	3.2 Years
Non‑competes	2 years		90		41		49	1.1 Years
Balance, December 31, 2019		$	302,290	$	67,191	$	235,099

Amortization expense was $32.7 million and $30.5 million for the years ended December 31, 2019 and 2018, respectively.

Future estimated amortization expense as of December 31, 2019 is as follows:


($000’s)
Years ending December 31:
2020	$	33,290
2021		33,187
2022		32,003
2023		24,218
2024		22,921
Thereafter		89,480
	$	235,099

There were no impairments to goodwill or intangible assets recorded for the years ended December 31, 2019 and 2018.

Commitments and Contingencies

9 Months Ended

12 Months Ended

Sep. 30, 2020

Dec. 31, 2019

Commitments and Contingencies

Commitments and Contingencies

Note 7. Commitments and Contingencies

Operating Leases

The Company leases office facilities and office equipment under operating leases that expire at various dates through February 2030. The office facility leases require annual base rent, plus real estate taxes, utilities, insurance and maintenance costs. Total rent expense, including the Company’s share of the lessors’ operating expenses, was $1.3 million and $1.0 million for the three months ended September 30, 2020 and 2019, respectively, and $4.0 million and $3.0 million for the nine months ended September 30, 2020 and 2019, respectively. Certain of these leases are with a related party. Rent expense with related parties, including the Company’s share of the lessors’ operating expenses, was $0.3 million for both the three months ended September 30, 2020 and 2019 and $0.8 million and $0.7 million for the nine months ended September 30, 2020 and 2019, respectively.

Hosting Services and Other Support Software Agreements

The Company has various contractual agreements for hosting services and other support software. In March 2020, the Company entered into a new contractual agreement with an unrelated party for hosting services. As of September 30, 2020, future payments related to this contract are $2.1 million for the remainder of 2020, $9.3 million in 2021, $12.0 million in 2022 and $3.2 million in 2023.

Contingencies

From time to time, the Company may be subject to various claims, charges and litigation. The Company records a liability when it is both probable that a liability has been incurred and the amount of the loss can be reasonably estimated. The Company maintains insurance to cover certain actions and believes that resolution of such claims, charges, or litigation will not have a material impact on the Company’s financial position, results of operations, or liquidity. The Company had no material liabilities for contingencies recorded as of September 30, 2020 and December 31, 2019.

Note 7. Commitments and Contingencies

Operating Leases

The Company leases office facilities and office equipment under operating leases that expire at various dates through February 2030. The office facility leases require annual base rent, plus real estate taxes, utilities, insurance and maintenance costs. Total rent expense, including the Company’s share of the lessors’ operating expenses, was $4.8 million and $3.4 million for the years ended December 31, 2019 and 2018, respectively. Certain of these leases are with a related party. Rent expense with related parties, including the Company’s share of the lessors’ operating expenses, was $1.3 million and $0.9 million for the years ended December 31, 2019 and 2018, respectively.

Approximate future minimum lease payments under non-cancelable leases with both unrelated and related parties as of December 31, 2019 are as follows:


($000’s)	Unrelated		Related		Total
Years ending December 31:
2020	$	3,676	$	1,069	$	4,745
2021		3,693		1,079		4,772
2022		3,343		1,090		4,433
2023		3,206		1,101		4,307
2024		2,820		832		3,652
Thereafter		8,550		—		8,550
	$	25,288	$	5,171	$	30,459

Hosting Services and Other Support Software Agreements

In addition, the Company has various contractual agreements for hosting services and other support software. The below table reflects the minimum payments under these agreements as of December 31, 2019:


($000’s)	Unrelated
Years ending December 31:
2020	$	9,791
2021		4,193
2022		4,542
2023		343
2024		—
Thereafter		—
	$	18,869

Contingencies

From time to time, the Company may be subject to various claims, charges and litigation. The Company records a liability when it is both probable that a liability has been incurred and the amount of the loss can be reasonably estimated. The Company maintains insurance to cover certain actions and believes that resolution of such claims, charges, or litigation will not have a material impact on the Company’s financial position, results of operations, or liquidity. The Company has recorded no liabilities for contingencies as of December 31, 2019 and 2018.

Debt	9 Months Ended	12 Months Ended
Debt	Sep. 30, 2020	Dec. 31, 2019
Debt Disclosure [Abstract]
Debt	Note 6. Debt See Note 1 for information on the early extinguishment of debt upon closing of the IPO. On July 27, 2020, the Company entered into a new secured credit agreement (the “New Credit Agreement”) for an initial revolving credit facility of $150.0 million (the “New Revolving Credit Facility”), which may be increased or decreased under specific circumstances, with a $25.0 million letter of credit sublimit and a $50.0 million alternative currency sublimit. In addition, the New Credit Agreement provides for the ability of the Company to request incremental term loan facilities, in a minimum amount of $5.0 million for each facility. The maturity date of the New Credit Agreement is July 27, 2025. The New Credit Agreement contains customary representations and warranties, affirmative covenants, reporting obligations, negative covenants and events of default. We were in compliance with such covenants at September 30, 2020. As of September 30, 2020, we had $1.0 million of letters of credit outstanding under our New Revolving Credit Facility. In the third quarter of 2020, the Company recorded debt issuance costs of $1.3 million, which is amortized to interest expense over the term of the New Credit Agreement. As of September 30, 2020, debt issuance costs of $1.2 million are included in other assets on the consolidated balance sheets. The interest rates applicable to revolving borrowings under the New Credit Agreement are, at the Company’s option, either (i) a base rate, which is equal to the greater of (a) the Prime Rate, (b) the Federal Funds Effective Rate plus 0.5% and (c) the Adjusted LIBO Rate (subject to a floor) for a one month interest period (each term as defined in the New Credit Agreement) plus 1%, or (ii) the Adjusted LIBO Rate (subject to a floor) equal to the LIBO Rate for the applicable interest period multiplied by the Statutory Reserve Rate, plus in the case of each of clauses (i) and (ii), the Applicable Rate. The Applicable Rate (i) for base rate loans range from 0.25% to 1.0% per annum and (ii) for LIBO Rate loans range from 1.25% to 2.0% per annum, in each case, based on the Senior Secured Net Leverage Ratio (as such term is defined in the New Credit Agreement). Base rate borrowings may only be made in dollars. The Company pays a commitment fee during the term of the New Credit Agreement ranging from 0.20% to 0.35% per annum of the average daily undrawn portion of the revolving commitments based on the Senior Secured Net Leverage Ratio.	Note 8. Debt On November 13, 2017, the Company entered into a new secured Credit Agreement. The Credit Agreement provided an initial term loan facility (“Term Loan”) of $175 million with a maturity date of November 13, 2022 and a revolving credit facility (“Revolving Credit Facility”) of $15 million with a maturity date of November 13, 2022. The interest rate for the Term Loan was determined using a base rate of 8% per annum plus the Eurodollar Borrowing Rate (“contract rate”). The Eurodollar Borrowing Rate was re-elected each quarter based on the current rate at that point in time. On January 30, 2019, the Company entered into a First Amended Credit Agreement which increased the Term Loan to $205 million. The Amended Credit Agreement provided for additional funding for the ZuluDesk acquisition. On April 13, 2019, the Company entered into a Second Amended Credit Agreement (the “Second Amended Credit Agreement”), which adjusted the rate for both the Term Loans and Revolving Loans. Borrowings under the Credit Agreement bear interest at a rate per annum, at the borrower’s option, equal to an applicable margin, plus, (a) for alternate base rate borrowings, the highest of (i) the rate last quoted by The Wall Street Journal as the “prime rate” in the United States, (ii) the Federal Funds Rate in effect on such day plus 1/2 of 1.00% and (iii) the Adjusted LIBO Rate for a one month interest period on such day plus 1.00% and (b) for eurodollar borrowings, the Adjusted LIBO Rate determined by the greater of (i) the LIBO Rate for the relevant interest period divided by 1 minus the statutory reserves (if any) and (ii) 1.00%. The applicable margin for borrowings under the Credit Agreement is (a)(1) prior to June 30, 2020 and (2) on or after June 30, 2020 (so long as the total leverage ratio is greater than 6.00 to 1.00), (i) 7.00% for alternate base rate borrowings and (ii) 8.00% for eurodollar borrowings and (b) on or after June 30, 2020 (so long as the total leverage ratio is less than or equal to 6.00 to 1.00), subject to step downs to (i) 5.50% for alternate base rate borrowings and (ii) 6.50% for eurodollar borrowings. The total leverage ratio is determined in accordance with the terms of the Credit Agreement. The amount of debt issuance costs related to the Term Loan offsetting the debt on the consolidated balance sheet at December 31, 2019 and 2018 was $3.7 million and $3.3 million, respectively. The amount of debt issuance costs related to the Revolving Credit Facility in other non-current assets on the consolidated balance sheet at December 31, 2019 and 2018 was $0.2 million. The contract interest rate on the Term Loan was 8.91% per annum as of December 31, 2019. The effective interest rate was 9.62% per annum as of December 31, 2019. The effective interest rate was higher than the contract rate due to amortization of debt issuance costs related to the Term Loan. The Term Loan Credit Agreement does not require periodic principal payments and requires full payment upon maturity date. The Term Loan contains affirmative and negative operating covenants applicable to the Company and its restricted subsidiaries. We were compliant with these covenants at December 31, 2019. The interest rate for the Revolving Credit Facility was 7.0% and 8.0% as of December 31, 2019 and 2018, respectively. As of December 31, 2019, the Company had used $1.2 million as collateral for office space letters of credit. As of December 31, 2018, the Company had used $1.0 million as collateral for office space letters of credit. The Company is required to pay a commitment fee on the average daily unused portion of the Revolving Credit Facility of 0.5% per annum, and a fee of 2.95% per annum for the outstanding letters of credit generating expenses of $0.1 million for the years ended December 31, 2019 and 2018, respectively.

Share-based compensation

9 Months Ended

12 Months Ended

Sep. 30, 2020

Dec. 31, 2019

Share-based compensation

Share-based compensation

Note 10. Share-based compensation

On July 21, 2020, the Company adopted the Jamf Holding Corp. Omnibus Incentive Plan (the “2020 Plan”). The 2020 Plan provides for grants of (i) stock options, (ii) stock appreciation rights, (iii) restricted shares, (iv) performance awards, (v) other share-based awards and (vi) other cash-based awards to eligible employees, non-employee directors and consultants of the Company. The maximum number of shares of common stock available for issuance under the 2020 Plan is 14,800,000 shares. In conjunction with the closing of the IPO, our Board granted awards under the 2020 Plan to certain of our employees, representing an aggregate of 1,256,538 shares of common stock. At September 30, 2020, 13,545,464 shares of common stock are reserved for additional grants under the Plan.

The 2017 Stock Option Plan (“2017 Option Plan”) became effective November 13, 2017, upon the approval of the board of directors and serves as the umbrella plan for the Company’s stock‑based and cash‑based incentive compensation program for its officers and other eligible employees. The aggregate number of shares of common stock that may be issued under the 2017 Option Plan may not exceed 8,470,000 shares. At September 30, 2020, 128,928 shares of common stock are reserved for additional grants under the Plan. All stock options granted by the Company were at an exercise price at or above the estimated fair market value of the Company’s common stock as of the grant date. No options were granted during the nine months ended September 30, 2020.

The table below summarizes return target options activity for the nine months ended September 30, 2020:


				Weighted‑
		Weighted‑		Average	Aggregate
		Average		Remaining	Intrinsic
		Exercise		Contractual	Value
	Options	Price		Term (Years)	(in thousands)
Outstanding, December 31, 2019	3,687,664	$	6.75	8.8	$	29,908
Granted	—		—
Exercised	—		—			—
Forfeitures	—		—
Outstanding, September 30, 2020	3,687,664	$	6.75	8.0	$	113,786
Options exercisable at September 30, 2020	—	$	—	—	$	—
Vested or expected to vest at September 30, 2020	—	$	—	—	$	—

There was approximately $33.0 million of unrecognized compensation expense related to these return target options at September 30, 2020.

Restricted stock unit (“RSU”) activity for the nine months ended September 30, 2020 is as follows:


		Per Unit
	Units	Fair Value
Outstanding, December 31, 2019	36,520	$	12.60
Granted	1,262,308		26.00
Restrictions lapsed	—		—
Forfeited	(7,772)		26.00
Outstanding, September 30, 2020	1,291,056	$	25.62

RSUs under the 2020 Plan vest ratably over four years. RSUs under the 2017 Option Plan vest 100% on the one‑year anniversary of the date of the grant. The estimated compensation cost of each RSU, which is equal to the fair value of the award on the date of grant, is recognized on a straight‑line basis over the vesting period. There was $31.1 million of total unrecognized compensation cost related to unvested restricted stock that is expected to be recognized over a weighted‑average period of 3.8 years at September 30, 2020.

The table below summarizes the service‑based option activity for the nine months ended September 30, 2020:


				Weighted‑
		Weighted‑		Average	Aggregate
		Average		Remaining	Intrinsic
		Exercise		Contractual	Value
	Options	Price		Term (Years)	(in thousands)
Outstanding, December 31, 2019	4,073,286	$	5.65	8.1	$	37,520
Granted	—		—
Exercised	(33,792)		5.49			498
Forfeitures	—		—
Outstanding, September 30, 2020	4,039,494	$	5.65	7.3	$	129,098
Options exercisable at September 30, 2020	2,400,693	$	5.50	7.2	$	77,080
Vested or expected to vest at September 30, 2020	4,039,494	$	5.65	7.3	$	129,098

The aggregate intrinsic value in the table above represents the total intrinsic value that would have been received by the optionholders had all optionholders exercised their options on the last date of the period. The total fair value of service‑based options vested during the nine months ended September 30, 2020 was $1.1 million. There was $4.0 million of unrecognized compensation expense related to service‑based stock options that is expected to be recognized over a weighted‑average period of 1.9 years at September 30, 2020.

The Company recognized stock‑based compensation expense as follows:


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(in thousands)
Cost of revenue:
Subscription	$	314	$	38	$	390	$	156
Services		62		—		62		—
Sales and marketing		675		112		897		348
Research and development		523		99		821		284
General and administrative		754		349		1,733		1,028
	$	2,328	$	598	$	3,903	$	1,816

Note 9. Share-based compensation

The 2017 Stock Option Plan (“2017 Option Plan”) became effective November 13, 2017, upon the approval of the board of directors and serves as the umbrella plan for the Company’s stock‑based and cash‑based incentive compensation program for its officers and other eligible employees. The aggregate number of shares of common stock that may be issued under the 2017 Option Plan may not exceed 8,470,000 shares. At December 31, 2019, 128,928 shares of common stock are reserved for additional grants under the Plan. All stock options granted by the Company were at an exercise price at or above the estimated fair market value of the Company’s common stock as of the grant date.

The table below summarizes the service-based option activity for the years ended December 31, 2019 and 2018:


				Weighted‑
		Weighted‑		Average	Aggregate
		Average		Remaining	Intrinsic
		Exercise		Contractual	Value
	Options	Price		Term (Years)	(in thousands)
Outstanding, January 1, 2018	4,122,070	$	5.49	—	$	—
Granted	535,957		5.62			—
Exercised	(322,851)		5.49			123
Forfeitures	(89,467)		5.49			—
Outstanding, December 31, 2018	4,245,709		5.51	8.9		—
Granted	212,668		8.21			—
Exercised	(168,391)		5.49			256
Forfeitures	(216,700)		5.49			—
Outstanding, December 31, 2019	4,073,286	$	5.65	8.1	$	37,520
Options exercisable at December 31, 2019	1,640,037	$	5.50	8.0	$	15,350
Vested or expected to vest at December 31, 2019	4,073,286	$	5.65	8.1	$	37,520

The Company recognized stock‑based compensation expense for service‑based stock options as follows:


	Years Ended
	December 31,
($000's)	2019		2018

Cost of revenues:
Subscription	$	194	$	225
Services		—		—
Sales and marketing		460		529
Research and development		394		239
General and administrative		1,413		1,322
	$	2,461	$	2,315

There was $6.0 million of unrecognized compensation expense related to service‑based stock options that is expected to be recognized over a weighted‑average period of 2.5 years at December 31, 2019.

The table below summarizes return target options activity for the years ended December 31, 2019 and 2018:


						Weighted-
		Weighted-		Average	Aggregate
		Average		Remaining	Intrinsic
		Exercise		Contractual	Value
	Options	Price		Term (Years)	(in thousands)

Outstanding, January 1, 2018	2,105,772	$	5.49		$	—
Granted	183,884		5.54			—
Exercised	—		—			—
Forfeitures	(89,467)		5.49			—

Outstanding, December 31, 2018	2,200,189		5.49	8.9		—
Granted	1,653,209		8.29			—
Exercised	—		—			—
Forfeitures	(165,734)		5.49			—

Outstanding, December 31, 2019	3,687,664	$	6.75	8.8	$	29,908
Options exercisable at December 31, 2019	—	$	—	—	$	—
Vested or expected to vest at December 31, 2019	—	$	—	—	$	—

There was approximately $13.8 million of unrecognized compensation expense related to these return target options at December 31, 2019. See Note 2 for the Company’s policy on recognizing expense for return target options. The aggregate intrinsic value in the table above represents the total intrinsic value that would have been received by the optionholders had all optionholders exercised their options.

Restricted stock unit activity for the years ended December 31, 2019 and 2018 is as follows:


		Per Unit
	Units	Fair Value
Outstanding, January 1, 2018	26,840	$	5.49
Granted	25,520		5.87
Restrictions lapsed	(26,840)		5.49
Forfeited	—		—
Outstanding, December 31, 2018	25,520		5.87
Granted	36,520		12.60
Restrictions lapsed	(25,520)		5.87
Forfeited	—		—
Outstanding, December 31, 2019	36,520		12.60

RSUs vest 100% on the one-year anniversary of the date of the grant. The estimated compensation cost of the restricted stock award, which is equal to the fair value of the award on the date of grant, is recognized on a straight-line basis over the vesting period. At December 31, 2019, there was $0.4 million of total unrecognized compensation cost related to unvested restricted stock and that cost is expected to be recognized in the following year.

Net Loss per Share

9 Months Ended

12 Months Ended

Sep. 30, 2020

Dec. 31, 2019

Net Loss per Share

Net Loss per Share

Note 8. Net Loss per Share

The following table sets forth the computation of basic and diluted net loss per share:


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(in thousands, except share and per share amounts)
Numerator:
Net loss	$	(5,093)	$	(4,670)	$	(13,806)	$	(21,351)
Denominator:
Weighted‑average shares used to compute net loss per share, basic and diluted		113,203,074		102,791,023		106,333,836		102,727,198
Basic and diluted net loss per share	$	(0.04)	$	(0.05)	$	(0.13)	$	(0.21)

Basic net loss per share is computed by dividing the net loss by the weighted‑average number of common shares outstanding for the period. Because we have reported a net loss for the three and nine months ended September 30, 2020 and 2019, the number of shares used to calculate diluted net loss per common share is the same as the number of shares used to calculate basic net loss per common share because the potentially dilutive shares would have been antidilutive if included in the calculation.

The following potentially dilutive securities outstanding have been excluded from the computation of diluted weighted‑average shares outstanding because such securities have an antidilutive impact due to losses reported:


	Three Months Ended		Nine Months Ended
	September 30,		September 30,
	2020	2019	2020	2019
Stock options outstanding	7,727,158	5,913,820	7,727,158	5,913,820
Unvested restricted stock units	1,291,056	25,520	1,291,056	25,520
Total potentially dilutive securities	9,018,214	5,939,340	9,018,214	5,939,340

Note 10. Net Loss per Share

The following table sets forth the computation of basic and diluted net loss per share (in thousands, except share and per share data):


	Years Ended
	December 31,
	2019		2018
Numerator:
Net loss	$	(32,600)	$	(36,256)
Denominator:
Weighted-average shares outstanding		102,752,092		102,325,465
Weighted‑average shares used to compute net loss per share, basic and diluted		102,752,092		102,325,465
Basic and diluted net loss per share	$	(0.32)	$	(0.35)

Basic net loss per share is computed by dividing the net loss by the weighted‑average number of common shares outstanding for the period. Because we have reported a net loss for the years ended December 31, 2019 and 2018, the number of shares used to calculate diluted net loss per common share is the same as the number of shares used to calculate basic net loss per common share because the potentially dilutive shares would have been antidilutive if included in the calculation.


	Years Ended
	December 31,
	2019	2018
Stock options outstanding	7,760,950	6,445,898
Unvested restricted stock units	36,520	25,520
Total potential dilutive securities	7,797,470	6,471,418

Employee benefit plans	12 Months Ended
Employee benefit plans	Dec. 31, 2019
Retirement Benefits [Abstract]
Employee benefit plans	Note 11. Employee benefit plans The Company offers a retirement savings plan that covers U.S. employees, whereby eligible employees may contribute a portion of their gross earnings to the plan, subject to certain limitations. In addition, the Company contributes an amount each pay period, equal to 3 percent of the employee’s salary, on the first $275,000 of earnings. The Company recognized expense related to contributions to this plan totaling $2.5 million and $1.9 million for the years ended December 31, 2019 and 2018, respectively.

- Definition

The entire disclosure for retirement benefits.

+ References

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Reference 3: http://www.xbrl.org/2003/role/disclosureRef
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Reference 7: http://www.xbrl.org/2003/role/disclosureRef
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+ Details

Long-term incentive plan	9 Months Ended	12 Months Ended
Long-term incentive plan	Sep. 30, 2020	Dec. 31, 2019
Long-term incentive plan
Long-term incentive plan	Note 9. Long‑term incentive plan In 2018, the Company established a long‑term incentive plan for certain employees. Under the plan, the employees will receive cash payments upon achievement of the same conditions of the Company’s return target options. In conjunction with the IPO, the conditions of the long‑term incentive plan were modified to also vest following an IPO and registration and sale of shares by Vista provided that Vista achieves a cash return on its equity investment in the Company equaling or exceeding $1.515 billion. As of September 30, 2020 and December 31, 2019, the Company had established a pool for executed individual agreements with employees to pay $7.0 million and $5.9 million, respectively, upon achievement of the plan conditions. Consistent with the return target options, as of September 30, 2020 and December 31, 2019, no expense or liability has been recognized as the conditions for payment have not occurred.	Note 12. Long‑term incentive plan In 2018, the Company established a long‑term incentive plan for certain employees. Under the plan, the employees will receive cash payments upon achievement of the same conditions of the Company’s return target options discussed previously. The Company has established a pool of $7.0 million to provide these cash payments to employees. As of both December 31, 2019 and 2018, the Company had executed individual agreements with employees to pay $5.9 million upon achievement of the plan conditions. Consistent with the return target options, as of December 31, 2019 and 2018, no expense or liability has been recognized as the conditions for payment have not occurred.

Income taxes

9 Months Ended

12 Months Ended

Sep. 30, 2020

Dec. 31, 2019

Income taxes

Income taxes

Note 11. Income taxes

The Company’s effective tax rates for the three months ended September 30, 2020 and 2019 were 26.7% and 23.1%, respectively. The effective tax rate for the three months ended September 30, 2020 was impacted by $1.4 million of discrete income tax benefit primarily related to the loss on debt extinguishment. The Company’s effective tax rates for the nine months ended September 30, 2020 and 2019 were 27.0% and 23.6%, respectively. The effective tax rate for the nine months ended September 30, 2020 was higher than the prior year period due to research and development credits, the final Global Intangible Low Taxed Income (“GILTI”) high-tax exclusion regulation released on July 20, 2020 and a change in valuation allowance on foreign deferred tax assets related to a merger of subsidiaries. The effective tax rate for the nine months ended September 30, 2020 was impacted by $1.6 million of discrete income tax benefit primarily related to the loss on debt extinguishment and the impact of the net operating loss carryback and interest limitation changes related to the Coronavirus Aid, Relief, and Economic Security Act (“CARES Act”).

On March 27, 2020, the CARES Act was signed into law. The CARES Act provides numerous tax provisions and other stimulus measures, including temporary changes regarding the prior and future utilization of net operating losses, temporary changes to the prior and future limitations on interest deductions, temporary suspension of certain payment requirements for the employer portion of social security taxes, the creation of certain refundable employee retention credits, and technical corrections from prior tax legislation for tax depreciation of certain qualified improvement property. The Company anticipates it will benefit from the prior and future utilization of net operating losses and interest deductions. Beginning with pay dates on and after April 17, 2020, the Company has elected to defer the employer-paid portion of social security taxes, resulting in an accrual of $2.7 million as of September 30, 2020.

On July 20, 2020, Final Regulations were released with respect to the GILTI high-tax exclusion. The Final Regulations are effective for tax years starting after July 23, 2020, however, there may be availability for retroactive application back to tax years started after December 31, 2017. The Company has performed an analysis and determined there would be a benefit in both 2018 and 2019 for which a discrete item has been included in the third quarter of 2020 to reflect the impact of this benefit. In addition, we reduced our GILTI income as of the third quarter of 2020, the effect of which is reflected in the annual effective tax rate.

Note 13. Income Taxes

The income tax provision (benefit) included with operations consists of the following:


	Years Ended
	December 31,
($000’s)	2019		2018
Current:
Federal	$	(7)	$	(38)
State		138		123
Foreign		1,013		328
Deferred:
Federal		(8,990)		(10,625)
State		(1,638)		(1,947)
Foreign		(627)		22
	$	(10,111)	$	(12,137)

The income tax benefit differs from the amounts of income tax benefit determined by applying the U.S. federal income tax rate to pretax income or loss due to the following:


	Years Ended
	December 31,
($000’s)	2019		2018
Computed “expected” tax benefit	21.0	%	21.0	%
State income tax benefit, net of federal tax effect	2.8	%	3.4	%
Permanent differences	(0.5)	%	(0.3)	%
Foreign rate differential	0.2	%	(0.1)	%
Remeasurement Gain/Loss	0.5	%	0.0	%
Tax credits	2.2	%	2.3	%
Valuation allowance	(1.1)	%	(0.5)	%
Transaction costs	(0.4)	%	(0.1)	%
Deferred rate change	(0.3)	%	(0.2)	%
GILTI inclusion	(0.5)	%	(1.3)	%
Other	(0.2)	%	0.9	%
	23.7	%	25.1	%

Significant components of the Company’s net deferred income tax liability were as follows:


	December 31,
($000’s)	2019		2018
Deferred tax assets:
Allowance for doubtful accounts	$	49	$	15
Accrued compensation		1,911		1,600
Deferred revenue		2,554		1,288
Deferred rent		191		68
Equipment and leasehold improvements		285		254
Stock options		882		410
Federal tax credits		3,301		2,547
Other		988		514
Net operating losses		25,157		26,161
State research and development tax credits		1,383		1,219
Business interest limitation		7,945		4,176
Valuation allowance		(1,213)		(750)
Net deferred tax assets		43,433		37,502
Deferred tax liabilities:
Prepaid items		(691)		(500)
Deferred contract costs		(5,322)		(2,676)
Intangibles		(55,553)		(60,710)
Net deferred tax assets (liabilities)	$	(18,133)	$	(26,384)

At December 31, 2019, the Company had a U.S. federal net operating loss carryforward of approximately $100.8 million, foreign net operating loss carryforward of approximately $0.5 million, federal research and development credits of approximately $3.5 million and foreign tax credits of approximately $0.1 million. The Company also had state net operating loss carryforwards of approximately $60.4 million and credits for research and development of approximately $1.9 million. Approximately $95.0 million of the federal net operating loss carryforwards will begin to expire in 2036. The remainder of the federal net operating losses of $5.8 million are carried forward indefinitely. The state net operating loss carryforwards will begin to expire in 2023 and are available to offset future taxable income or reduce taxes payable through 2037. The federal research and development credits, state research and development credits and foreign tax credits will begin expiring in 2033, 2026, and 2023, respectively.

Under the provision for uncertainty in income taxes, the total gross amount of unrecognized tax benefit as of December 31, 2019 and 2018 was approximately $0.5 million and $0.4 million, respectively. If recognized, for the years ended December 31, 2019 and 2018, the total amount of unrecognized tax benefit that would have an effect on the effective income tax rate is $0.4 million and $0.3 million, respectively. The liabilities are classified as other long-term liabilities in the accompanying consolidated balance sheets. The Company does not anticipate that total unrecognized tax benefits will materially change in the next 12 months.

The Company established a valuation allowance against Wisconsin state tax credits, foreign tax credits, and Netherlands net deferred tax assets which the Company has determined are more likely than not to be unrealized. Realization of deferred tax assets is dependent upon sufficient future taxable income during the periods when deductible temporary differences and carryforwards are expected to be available to reduce taxable income.

The Company files income tax returns in the U.S. federal jurisdiction, Minnesota, and various other state and foreign jurisdictions. With few exceptions, the Company is not subject to U.S. federal, foreign, state and local income tax examinations by tax authorities for years before 2016. It is difficult to predict the final timing and resolution of any particular uncertain tax position. Based on the Company’s assessment of many factors, including past experience and complex judgements about future events, the Company does not currently anticipate significant changes in its uncertain tax positions over the next 12 months.

The Company recognizes interest and penalties accrued related to unrecognized tax benefits as additional income tax expense. During the years ended December 31, 2019 and 2018, the Company did not recognize material income tax expense related to interest and penalties.

New tax legislation

Tax Cuts and Jobs Act (the Act)

On December 22, 2017, the President of the United States signed into law the Tax Cuts and Jobs Act (the Act) tax reform legislation. This legislation made significant changes in U.S. tax law, including a reduction in the corporate tax rates, changes to net operating loss carryforwards and carrybacks, and a repeal of the corporate alternative minimum tax. The legislation reduced the U.S. corporate tax rate from the current rate of 35% to 21%. The Company’s accounting under the Act was finalized as of December 31, 2018.

The legislation also introduced a new Global Intangible Low-Taxed Income (“GILTI”) provision. Under GAAP, the Company is allowed to make an accounting policy choice of either 1) treating taxes due on future U.S. inclusions in taxable income related to GILTI as a current-period cost when incurred or 2) factoring such amounts into the Company’s measurement of its deferred taxes. GILTI depends not only on our current structure and estimated future income, but also our intent and ability to modify the structure or business. The Company has chosen to treat GILTI as a current-period cost when incurred. GILTI expense for the years ended December 31, 2019 and December 31, 2018 was $0.2 million and $0.6 million, respectively.

- Definition

The entire disclosure for income taxes. Disclosures may include net deferred tax liability or asset recognized in an enterprise's statement of financial position, net change during the year in the total valuation allowance, approximate tax effect of each type of temporary difference and carryforward that gives rise to a significant portion of deferred tax liabilities and deferred tax assets, utilization of a tax carryback, and tax uncertainties information.

+ References + Details

Related party transactions	9 Months Ended	12 Months Ended
Related party transactions	Sep. 30, 2020	Dec. 31, 2019
Related-party transactions
Related-party transactions	Note 12. Related‑party transactions The Company made pledges to the Jamf Nation Global Foundation (“JNGF”) of $0.1 million and $0.2 million for the three and nine months ended September 30, 2019, respectively. The Company did not make any pledges to JNGF for the three and nine months ended September 30, 2020. As of September 30, 2020 and December 31, 2019, the Company’s accrued liabilities related to JNGF pledges were $0.4 million and $1.0 million, respectively, which are included in accrued liabilities on the consolidated balance sheet. The Company has an ongoing lease agreement for office space in Eau Claire, Wisconsin, with an entity in which a related party is a minority owner. See Note 7 for further discussion of this lease agreement. Vista is a U.S.‑based investment firm that controls the funds which own a majority of the Company. The Company has paid for consulting services and other expenses related to services provided by Vista and Vista affiliates. The total expenses incurred by the Company for these services with Vista were less than $0.1 million and $0.3 million for the three months ended September 30, 2020 and 2019, respectively, and $0.3 million and $0.9 million for the nine months ended September 30, 2020 and 2019, respectively. The Company had less than $0.1 million in accounts payable related to these expenses at September 30, 2020. The Company had no amounts in accounts payable related to these expenses at December 31, 2019. The Company also has revenue arrangements with Vista affiliates. The Company recognized revenue related to these arrangements of $0.2 million for both the three months ended September 30, 2020 and 2019 and $0.8 million and $0.6 million for the nine months ended September 30, 2020 and 2019, respectively. The Company had $0.1 million in accounts receivable related to these agreements at September 30, 2020. The Company had no amounts in accounts receivable related to these agreements at December 31, 2019. In addition, the Company pays for services with Vista affiliates in the normal course of business. The total expenses incurred by the Company for services with Vista affiliates were $0.2 million and $0.1 million for the three months ended September 30, 2020 and 2019, respectively, and $0.5 million and $0.4 million for the nine months ended September 30, 2020 and 2019, respectively. The Company had less than $0.1 million in accounts payable related to these expenses at September 30, 2020. The Company had no amounts in accounts payable related to these expenses at December 31, 2019. Prior to its termination and repayment in full on July 27, 2020, the Company had the Prior Term Loan Facility and, pursuant to the Company’s Prior Credit Agreement, a $15.0 million revolving credit facility with a maturity date of November 13, 2022 (the “Prior Revolving Credit Facility” and together with the Prior Term Loan Facility, the “Prior Credit Facilities”) with a consortium of lenders for a principal amount of $205.0 million and principal committed amount of $15.0 million, respectively. At December 31, 2019, affiliates of Vista held $34.9 million of the Prior Term Loan Facility and there were no amounts drawn on the Prior Revolving Credit Facility. During the three months ended September 30, 2020 and 2019, affiliates of Vista were paid $0.5 million and $0.8 million, respectively, in interest on the portion of the Prior Term Loan Facility held by them. During the nine months ended September 30, 2020 and 2019, affiliates of Vista were paid $2.1 million and $2.8 million, respectively, in interest on the portion of the Prior Term Loan Facility held by them.	Note 14. Related‑party transactions The Company made pledges to the Jamf Nation Global Foundation (“JNGF”) of $1.1 million and $0.3 million for the years ended December 31, 2019 and 2018, respectively. As of December 31, 2019 and 2018, the Company accrued $1.0 million and $0.4 million, respectively, which are included in accrued expenses on the consolidated balance sheet. The Company has an ongoing lease agreement for office space in Eau Claire, Wisconsin, with an entity in which a related party is a minority owner. See Note 7 for further discussion of this lease agreement. Vista is a U.S.-based investment firm that controls the funds which own a majority of the Company. The Company has paid for consulting services and other expenses related to services provided by Vista and Vista affiliates. The total expenses incurred by the Company for Vista were $1.0 million and $1.4 million for the years ended December 31, 2019 and 2018, respectively. The Company had no amounts in accounts payable related to these expenses at December 31, 2019 and $0.2 million in accounts payable related to these expenses at December 31, 2018. The Company also has revenue arrangements with Vista affiliates. The Company recognized revenue related to these arrangements of $0.7 million and $0.4 million for the years ended December 31, 2019 and 2018, respectively. The Company had no amounts in accounts receivable related to these agreements at December 31, 2019 and $0.1 million in accounts receivable related to these agreements at December 31, 2018. In addition, the Company pays for services with Vista affiliates in the normal course of business. The total expenses incurred by the Company for Vista affiliates were $0.7 million and $0.6 million for the years ended December 31, 2019 and 2018, respectively. The Company had no amounts in accounts payable related to these expenses at both December 31, 2019 and 2018. As discussed in Note 8, the Company has a Term Loan and Revolver Credit Facility with a consortium of lenders for a principal amount of $205.0 million and principal committed amount of $15.0 million, respectively. At December 31, 2019, affiliates of Vista held $34.9 million of the 2017 Term Loan and there were no amounts drawn on the Revolver. At December 31, 2018, affiliates of Vista held $36.4 million of the 2017 Term Loan and there were no amounts drawn on the 2017 Revolver. During the years ended December 31, 2019 and 2018, affiliates of Vista were paid $3.4 million and $3.7 million, respectively, in interest on the portion of the 2017 Term Loan held by them.

Condensed Financial Information - Parent Company Only

12 Months Ended

Dec. 31, 2019

Condensed Financial Information

Condensed Financial Information

Note 15. Condensed Financial Information (Parent Company Only)

Jamf Holding Corp. (formerly known as Juno Topco, Inc.)

(Parent Company Only)

Condensed Balance Sheet

(In thousands, except share and per share data)


	December 31,
	2019		2018
Assets
Current assets:
Cash and cash equivalents	$	—	$	—
Total current assets		—		—

Investment in subsidiaries		503,878		533,094
Total assets	$	503,878	$	533,094

Liabilities and stockholders’ equity
Current liabilities:
Current liabilities	$	—	$	—
Total current liabilities		—		—
Other liabilities – Noncurrent		—		—
Total liabilities		—		—
Commitments and contingencies
Stockholders’ equity:
Common stock, $0.001 par value, 132,000,000 shares authorized, 102,843,612 and 102,649,701 shares issued and outstanding at December 31, 2019 and 2018, respectively		103		103
Additional paid-in capital		568,756		565,372
Accumulated deficit		(64,981)		(32,381)
Total stockholders’ equity		503,878		533,094
Total liabilities and stockholders’ equity	$	503,878	$	533,094

Jamf Holding Corp. (formerly known as Juno Topco, Inc.)

(Parent Company Only)

Condensed Statement of Operations

(In thousands, except share and per share data)


	Years Ended
	December 31,
	2019		2018
Revenue	$	—	$	—
Operating expenses		—		—
Income from operations		—		—
Other income (expense), net		—		—
Income before income taxes and equity in net income of subsidiaries		—		—
Benefit for income taxes		—		—
Equity in net income (loss) of subsidiaries		(32,600)		(36,256)
Net loss	$	(32,600)	$	(36,256)

Basis of presentation

Jamf Holding Corp. (formerly known as Juno Topco, Inc.) which is owned by Vista, owns 100% of Juno Intermediate, Inc, which owns 100% of Holdings, which owns 100% of JAMF Software, LLC and JAMF International, Inc., our primary operating subsidiaries. Juno Topco, Inc. was incorporated in Delaware in 2017 and became the ultimate parent of JAMF Software, LLC and JAMF International, Inc. through the Vista Acquisition. Effective June 25, 2020, the name of our company was changed from Juno Topco, Inc. to Jamf Holding Corp.

Jamf Holding Corp. is a holding company with no material operations of its own that conducts substantially all of its activities through its subsidiaries, accordingly, Jamf Holding Corp. is dependent upon distributions from Holdings to fund its limited, non-significant operating expenses. Jamf Holding Corp. has no direct outstanding debt obligations. However, Holdings, as borrower under its 2017 Credit Facilities, is limited in its ability to declare dividends or make any payment on account of its capital stock to, directly or indirectly, fund a dividend or other distribution to Jamf Holding Corp., subject to limited exceptions, including (1) stock repurchases, (2) following June 30, 2020, unlimited amounts subject to compliance with a 5.0 to 1.0 total leverage ratio giving pro forma effect to any distribution, (3) unlimited amounts up to 6% of Jamf Holding Corp.’s market capitalization and (4) payment of Jamf Holding Corp.’s overhead expenses. Due to the aforementioned qualitative restrictions, substantially all of the assets of Jamf Holding Corp.’s subsidiaries are restricted. For a discussion of the 2017 Credit Facilities, see Note 8, Debt.

These condensed financial statements have been presented on a “parent-only” basis. Under a parent-only presentation, Jamf Holding Corp.’s investment in subsidiaries is presented under the equity method of accounting. A condensed statement of cash flows was not presented because Jamf Holding Corp. has no material operating, investing, or financing cash flow activities for the years ended December 31, 2019 and 2018. Certain information and footnote disclosures normally included in financial statements prepared in accordance with GAAP have been condensed or omitted. As such, these parent-only statements should be read in conjunction with the accompanying notes to consolidated financial statements.

Subsequent events	12 Months Ended
Subsequent events	Dec. 31, 2019
Subsequent events
Subsequent events	Note 16. Subsequent events The Company has evaluated subsequent events through March 9, 2020, the date on which the consolidated financial statements as of and for the years ended December 31, 2019 and 2018 were available to be issued. The Company updated its evaluation of subsequent events through July 14, 2020, the date on which the December 31, 2019 and 2018 financial statements were reissued. On July 10, 2020, the Company effected a 110-for-1 stock split of its common stock. The par value of the common stock was not adjusted as a result of the stock split. Accordingly, all share and per share amounts for all periods presented in the accompanying consolidated financial statements and notes thereto have been adjusted retrospectively, where applicable, to reflect this stock split.

Summary of significant accounting policies (Policies)

9 Months Ended

12 Months Ended

Sep. 30, 2020

Dec. 31, 2019

Summary of significant accounting policies

Principles of consolidation

The consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation.

Net Loss per Share of Common Stock

Cash and cash equivalents

Trade receivables, net

Activity related to our allowance for doubtful accounts was as follows:


	Years Ended
	December 31,
($000’s)	2019		2018

Balance, beginning of period	$	60	$	60
Bad-debt expense		279		37
Accounts written off		(139)		(37)
Balance, end of period	$	200	$	60

Equipment and leasehold improvements, net

Impairment or disposal of long-lived assets

Goodwill

Other intangibles, net

Debt issuance costs

Deferred offering costs

Foreign currency remeasurement

Stock-based compensation

Share‑based compensation

Stock‑based compensation

The Company applies the provisions of ASC Topic 718, Compensation — Stock Compensation (“ASC 718”), in its accounting and reporting for stock‑based compensation. ASC 718 requires all stock‑based payments to employees, including grants of employee stock options, to be recognized in the income statement based on their fair values. All service‑based options outstanding under the Company’s option plans have exercise prices equal to the fair value of the Company’s stock on the grant date. The fair value of these service options is determined using the Black‑Scholes option pricing model. The estimated fair value of service‑based awards is recognized as compensation expense over the applicable vesting period. All awards expire after 10 years. The fair value of each grant of service options was determined by the Company using the methods and assumptions discussed below. Each of these inputs is subjective and generally requires judgment to determine.

Risk-Free Interest Rate — The risk-free rate assumption was based on the U.S. Treasury instruments with terms that were consistent with the expected term of the Company’s stock options.

Expected Dividend — The expected dividend assumption was based on the Company’s history and expectation of dividend payouts.


	Years Ended December 31,
	2019						2018
Expected life of options		6.25		years			6.25		years
Expected volatility		45.1	%	– 45.3	%		44.8	%	– 46.6%
Risk-free interest rates		1.6	%	– 1.7	%		2.5	%	– 2.8%
Expected dividend yield	—						—
Weighted-average grant-date fair value	$	7.29				$	2.69


	Years Ended December 31,
	2019					2018
Expected life of options		3 - 3.25		years			4.50	years
Expected volatility		50	%	– 55	%		55	%
Risk-free interest rates		1.49	%	– 1.67	%		2.7	%
Expected dividend yield	—						—
Weighted-average grant-date fair value	$	6.02				$	1.91

Income taxes

Revenue recognition

Disaggregation of Revenue


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(in thousands)
SaaS subscription and support and maintenance	$	57,933	$	41,916	$	160,989	$	112,872
On‑premise subscription		7,849		5,135		18,159		12,224
Recurring revenue		65,782		47,051		179,148		125,096
Perpetual licenses		1,017		2,283		3,811		7,381
Professional services		3,605		5,234		10,066		14,529
Non‑recurring revenue		4,622		7,517		13,877		21,910
Total revenue	$	70,404	$	54,568	$	193,025	$	147,006

Contract Balances

Contract liabilities consist of customer billings in advance of revenue being recognized. The Company invoices its customers for subscription, support and maintenance and services in advance.

Changes in contract liabilities, including revenue earned during the period from the beginning contract liability balance and new deferrals of revenue during the period, were as follows:


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(in thousands)
Balance, beginning of the period	$	157,738	$	117,919	$	140,710	$	100,662
Revenue earned		(50,038)		(39,261)		(147,324)		(116,145)
Deferral of revenue		80,538		54,651		194,852		148,792
Balance, end of the period	$	188,238	$	133,309	$	188,238	$	133,309

There were no significant changes to our contract assets and liabilities during the three and nine months ended September 30, 2020 and 2019 outside of our sales activities.

Remaining Performance Obligations

Deferred Contract Costs

Revenue recognition

Identify the contract with a customer

Identify the performance obligations in the contract

Determine the transaction price

Allocate the transaction price to the performance obligations in the contract

Recognize revenue when or as performance obligations are satisfied

Nature of Products and Services

Significant Judgments

Transaction Price

Disaggregation of Revenue


	Years Ended
	December 31,
($000's)	2019		2018

SaaS subscription and support and maintenance	$	159,111	$	100,350
On‑premise subscription		16,078		12,690
Recurring revenue		175,189		113,040
Perpetual licenses		9,830		13,316
Professional services		19,008		20,206
Non‑recurring revenue		28,838		33,522
Total revenue	$	204,027	$	146,562

Contract Balances

Contract liabilities consist of customer billings in advance of revenue being recognized. The Company invoices its customers for subscription, support and maintenance and services in advance.

Changes in contract liabilities were as follows:


	Years Ended
	December 31,
($000's)	2019		2018

Balance, beginning of the period	$	100,662	$	68,048
Revenue earned		(86,220)		(54,955)
Deferral of revenue		126,268		87,569
Balance, end of the period	$	140,710	$	100,662

There were no significant changes to our contract assets and liabilities during the years ended December 31, 2019 and 2018 outside of our sales activities.

Remaining Performance Obligations

Revenue allocated to remaining performance obligations represents contracted revenue that has not yet been recognized, which includes deferred revenue and noncancelable amounts to be invoiced. As of December 31, 2019, the Company had $149.5 million of remaining performance obligations, with 86% expected to be recognized as revenue over the succeeding 12 months, and the remainder expected to be recognized over the three years thereafter.

Deferred Contract Costs

Software development costs

Advertising costs

Interest expense, net

Recently issued accounting pronouncements not yet adopted and Adoption of new accounting pronouncements

Recently issued accounting pronouncements not yet adopted

Financial Instruments — Credit Losses

Leases

Reference Rate Reform

Adoption of new accounting pronouncements

Income Taxes

Fair Value Measurement — Disclosure Framework

Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract

Improvements to Nonemployee Share‑Based Payment Accounting

Recently issued accounting pronouncements not yet adopted

Financial Instruments — Credit Losses

Fair Value Measurement — Disclosure Framework

Leases

Income Taxes

In December 2019, the FASB issued ASU No. 2019‑12, Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes (“ASU 2019‑12”), which simplifies the accounting for income taxes, eliminates certain exceptions to the general principles in Topic 740 and clarifies certain aspects of the current guidance to improve consistent application among reporting entities. ASU 2019‑12 is effective for fiscal years beginning after December 15, 2021 and interim periods within annual periods beginning after December 15, 2022. Early adoption is permitted. The method of adoption varies for the provisions in the update. The Company is currently evaluating the effect the standard will have on its consolidated financial statements.

Reference Rate Reform

Adoption of new accounting pronouncements

Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract

In March 2018, the FASB issued ASU No. 2018‑15, Intangibles — Goodwill and Others — Internal‑Use Software (Subtopic 350‑40): Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract (“ASU 2018‑15”), which aligns the accounting for implementation costs incurred in a hosting arrangement that is a service contract with the accounting for implementation costs incurred to develop or obtain internal‑use software under ASC Subtopic 350‑40, in order to determine which costs to capitalize and recognize as an asset. ASU 2018‑15 is effective for annual reporting periods, and interim periods within those years, beginning after December 15, 2019, and can be applied either prospectively to implementation costs incurred after the date of adoption or retrospectively to all arrangements. The Company adopted the new standard in the first quarter of fiscal year 2020. The adoption of the standard did not have an impact on the Company’s consolidated financial statements (unaudited) as the Company does not have any of these arrangements.

Improvements to Nonemployee Share‑Based Payment Accounting

In June 2018, the FASB issued ASU No. 2018‑07, Compensation — Stock Compensation (Topic 718): Improvements to Nonemployee Share‑Based Payment Accounting (“ASU 2018‑07”), with an intent to reduce cost and complexity and to improve financial reporting for share‑based payments issued to nonemployees. The amendments in ASU 2018‑07 provide for the simplification of the measurement of share‑based payment transactions for acquiring goods and services from nonemployees. Currently, the accounting requirements for nonemployee and employee share‑based payment transactions are significantly different. This standard expands the scope of ASC Topic 718 to include share‑based payments issued to nonemployees for goods or services, aligning the accounting for share‑based payments to nonemployees and employees. ASU 2018‑07 is effective for annual reporting periods beginning after December 15, 2019, including interim periods within those periods, and early adoption is permitted. The Company adopted the new standard in the first quarter of fiscal year 2020. The adoption did not have an impact on the Company’s consolidated financial statements (unaudited) as the Company does not have any nonemployee share‑based payment awards

Basis of presentation and description of business (Tables)

9 Months Ended

12 Months Ended

Sep. 30, 2020

Dec. 31, 2019

Basis of presentation and description of business

Schedule of revenue by geographic location


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(in thousands)
Revenue:
The Americas	$	54,631	$	42,459	$	149,806	$	112,980
Europe, the Middle East, India, and Africa		11,754		9,313		32,483		25,972
Asia Pacific		4,019		2,796		10,736		8,054
	$	70,404	$	54,568	$	193,025	$	147,006


	Years Ended
	December 31,
($000's)	2019		2018

Revenue:
The Americas	$	156,259	$	117,454
Europe, the Middle East, India, and Africa		36,235		20,536
Asia Pacific		11,533		8,572
	$	204,027	$	146,562

Summary of significant accounting policies (Tables)

9 Months Ended

12 Months Ended

Sep. 30, 2020

Dec. 31, 2019

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Schedule of activity related to allowance for doubtful accounts


	Years Ended
	December 31,
($000’s)	2019		2018

Balance, beginning of period	$	60	$	60
Bad-debt expense		279		37
Accounts written off		(139)		(37)
Balance, end of period	$	200	$	60

Schedule of disaggregation of revenue


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(in thousands)
SaaS subscription and support and maintenance	$	57,933	$	41,916	$	160,989	$	112,872
On‑premise subscription		7,849		5,135		18,159		12,224
Recurring revenue		65,782		47,051		179,148		125,096
Perpetual licenses		1,017		2,283		3,811		7,381
Professional services		3,605		5,234		10,066		14,529
Non‑recurring revenue		4,622		7,517		13,877		21,910
Total revenue	$	70,404	$	54,568	$	193,025	$	147,006


	Years Ended
	December 31,
($000's)	2019		2018

SaaS subscription and support and maintenance	$	159,111	$	100,350
On‑premise subscription		16,078		12,690
Recurring revenue		175,189		113,040
Perpetual licenses		9,830		13,316
Professional services		19,008		20,206
Non‑recurring revenue		28,838		33,522
Total revenue	$	204,027	$	146,562

Schedule of changes in contract assets and liabilities


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(in thousands)
Balance, beginning of the period	$	157,738	$	117,919	$	140,710	$	100,662
Revenue earned		(50,038)		(39,261)		(147,324)		(116,145)
Deferral of revenue		80,538		54,651		194,852		148,792
Balance, end of the period	$	188,238	$	133,309	$	188,238	$	133,309


	Years Ended
	December 31,
($000's)	2019		2018

Balance, beginning of the period	$	100,662	$	68,048
Revenue earned		(86,220)		(54,955)
Deferral of revenue		126,268		87,569
Balance, end of the period	$	140,710	$	100,662

Service-based options

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Schedule of stock-based payment award valuation inputs


	Years Ended December 31,
	2019						2018
Expected life of options		6.25		years			6.25		years
Expected volatility		45.1	%	– 45.3	%		44.8	%	– 46.6%
Risk-free interest rates		1.6	%	– 1.7	%		2.5	%	– 2.8%
Expected dividend yield	—						—
Weighted-average grant-date fair value	$	7.29				$	2.69

Performance-Based Awards

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Schedule of stock-based payment award valuation inputs


	Years Ended December 31,
	2019					2018
Expected life of options		3 - 3.25		years			4.50	years
Expected volatility		50	%	– 55	%		55	%
Risk-free interest rates		1.49	%	– 1.67	%		2.7	%
Expected dividend yield	—						—
Weighted-average grant-date fair value	$	6.02				$	1.91

Equipment and leasehold improvements (Tables)

12 Months Ended

Dec. 31, 2019

Property, Plant and Equipment [Abstract]

Schedule of equipment and leasehold improvements


	As of
	December 31,
($000’s)	2019		2018
Computers	$	8,505	$	4,552
Software		527		519
Furniture/fixtures		3,675		1,876
Leasehold improvements		6,523		5,160
Capital in progress		70		120
		19,300		12,227
Less: accumulated depreciation		(6,823)		(2,999)
	$	12,477	$	9,228

Acquisitions (Tables)

9 Months Ended

12 Months Ended

Sep. 30, 2020

Dec. 31, 2019

Business Acquisition [Line Items]

Schedule of pro forma results


	Year ended
	December 31,
	2018
Revenues	$	149,445
Net loss		(40,186)
Net loss per share, basic and diluted	$	(0.39)

ZuluDesk B.V

Business Acquisition [Line Items]

Schedule of assets acquired and liabilities assumed at the date of acquisition



Assets acquired:
Cash	$	3,325
Other current assets		1,306
Long‑term assets		154
Liabilities assumed:
Accounts payable and accrued liabilities		(419)
Deferred revenue		(3,050)
Deferred tax liability		(2,996)
Intangible assets acquired		12,310
Goodwill		28,000
Total purchase consideration	$	38,630


($000's)
Assets acquired:
Cash	$	3,325
Other current assets		1,306
Long‑term assets		154
Liabilities assumed:
Accounts payable and accrued liabilities		(419)
Deferred revenue		(3,050)
Deferred tax liability		(2,996)
Intangible assets acquired		12,310
Goodwill		28,000
Total purchase consideration	$	38,630

Digita Security LLC

Business Acquisition [Line Items]

Schedule of assets acquired and liabilities assumed at the date of acquisition



Assets acquired:
Cash	$	512
Other current assets		1
Long‑term assets		12
Liabilities assumed:
Accounts payable and accrued liabilities		(119)
Intangible assets acquired		3,300
Goodwill		10,673
Total purchase consideration	$	14,379


($000's)
Assets acquired:
Cash	$	512
Other current assets		1
Long‑term assets		12
Liabilities assumed:
Accounts payable and accrued liabilities		(119)
Intangible assets acquired		3,300
Goodwill		10,673
Total purchase consideration	$	14,379

Orchard & Grove, Inc. [Member]

Business Acquisition [Line Items]

Schedule of assets acquired and liabilities assumed at the date of acquisition


($000’s)
Assets acquired:
Cash	$	138
Other current assets		71
Long-term assets		10
Liabilities assumed:
Accounts payable and accrued liabilities		(73)
Deferred revenue		(138)
Deferred tax liability		(356)
Intangible assets acquired		1,580
Goodwill		835
Total purchase consideration	$	2,067

Goodwill and other intangible assets (Tables)

9 Months Ended

12 Months Ended

Sep. 30, 2020

Dec. 31, 2019

Goodwill and other intangible assets

Schedule of changes in carrying amount of goodwill


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(in thousands)
Goodwill, beginning of period	$	539,818	$	529,145	$	539,818	$	501,145
Goodwill acquired		—		10,673		—		38,673
Goodwill, end of period	$	539,818	$	539,818	$	539,818	$	539,818


	Years Ended
	December 31,
($000's)	2019		2018

Goodwill, beginning of period	$	501,145	$	499,892
Goodwill acquired		38,673		1,253
Goodwill, end of period	$	539,818	$	501,145

Schedule of gross carrying amount and accumulated amortization of intangible assets other than goodwill


								Weighted‑
								Average
				Accumulated		Net Carrying		Remaining
	Useful Life	Gross Value		Amortization		Value		Useful Life
		(in thousands)
Trademarks	1‑8 years	$	34,320	$	9,167	$	25,153	5.8 years
Customer relationships	2‑12 years		214,320		37,564		176,756	9.7 years
Developed technology	5 years		53,560		20,419		33,141	3.2 years
Non‑competes	2 years		90		41		49	1.1 years
Balance, December 31, 2019		$	302,290	$	67,191	$	235,099
Trademarks	8 years	$	34,320	$	12,383	$	21,937	5.1 years
Customer relationships	2‑12 years		214,320		51,259		163,061	9.0 years
Developed technology	5 years		53,560		28,453		25,107	2.4 years
Non‑competes	2 years		90		75		15	0.3 years
Balance, September 30, 2020		$	302,290	$	92,170	$	210,120


								Weighted‑
								Average
				Accumulated		Net Carrying		Remaining
($000's)	Useful Life	Gross Value		Amortization		Value		Useful Life
Trademarks	8 years	$	34,300	$	4,859	$	29,441
Customer relationships	2 - 12 years		206,420		19,497		186,923
Developed technology	5 years		45,960		10,153		35,807
Balance, December 31, 2018		$	286,680	$	34,509	$	252,171
Trademarks	1 - 8 years		34,320		9,167		25,153	5.8 Years
Customer relationships	2 - 12 years		214,320		37,564		176,756	9.7 Years
Developed technology	5 years		53,560		20,419		33,141	3.2 Years
Non‑competes	2 years		90		41		49	1.1 Years
Balance, December 31, 2019		$	302,290	$	67,191	$	235,099

Schedule of future estimated amortization expense


($000’s)
Years ending December 31:
2020	$	33,290
2021		33,187
2022		32,003
2023		24,218
2024		22,921
Thereafter		89,480
	$	235,099

Commitments and Contingencies (Tables)

12 Months Ended

Dec. 31, 2019

Commitments and Contingencies

Schedule of future minimum lease payments under non-cancelable leases


($000’s)	Unrelated		Related		Total
Years ending December 31:
2020	$	3,676	$	1,069	$	4,745
2021		3,693		1,079		4,772
2022		3,343		1,090		4,433
2023		3,206		1,101		4,307
2024		2,820		832		3,652
Thereafter		8,550		—		8,550
	$	25,288	$	5,171	$	30,459

Schedule of minimum payments under contractual agreements


($000’s)	Unrelated
Years ending December 31:
2020	$	9,791
2021		4,193
2022		4,542
2023		343
2024		—
Thereafter		—
	$	18,869

Share-based compensation (Tables)

9 Months Ended

12 Months Ended

Sep. 30, 2020

Dec. 31, 2019

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Summary of restricted stock units stock option activity


		Per Unit
	Units	Fair Value
Outstanding, December 31, 2019	36,520	$	12.60
Granted	1,262,308		26.00
Restrictions lapsed	—		—
Forfeited	(7,772)		26.00
Outstanding, September 30, 2020	1,291,056	$	25.62


		Per Unit
	Units	Fair Value
Outstanding, January 1, 2018	26,840	$	5.49
Granted	25,520		5.87
Restrictions lapsed	(26,840)		5.49
Forfeited	—		—
Outstanding, December 31, 2018	25,520		5.87
Granted	36,520		12.60
Restrictions lapsed	(25,520)		5.87
Forfeited	—		—
Outstanding, December 31, 2019	36,520		12.60

Service-based options

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Summary of stock-option activity


				Weighted‑
		Weighted‑		Average	Aggregate
		Average		Remaining	Intrinsic
		Exercise		Contractual	Value
	Options	Price		Term (Years)	(in thousands)
Outstanding, December 31, 2019	4,073,286	$	5.65	8.1	$	37,520
Granted	—		—
Exercised	(33,792)		5.49			498
Forfeitures	—		—
Outstanding, September 30, 2020	4,039,494	$	5.65	7.3	$	129,098
Options exercisable at September 30, 2020	2,400,693	$	5.50	7.2	$	77,080
Vested or expected to vest at September 30, 2020	4,039,494	$	5.65	7.3	$	129,098


				Weighted‑
		Weighted‑		Average	Aggregate
		Average		Remaining	Intrinsic
		Exercise		Contractual	Value
	Options	Price		Term (Years)	(in thousands)
Outstanding, January 1, 2018	4,122,070	$	5.49	—	$	—
Granted	535,957		5.62			—
Exercised	(322,851)		5.49			123
Forfeitures	(89,467)		5.49			—
Outstanding, December 31, 2018	4,245,709		5.51	8.9		—
Granted	212,668		8.21			—
Exercised	(168,391)		5.49			256
Forfeitures	(216,700)		5.49			—
Outstanding, December 31, 2019	4,073,286	$	5.65	8.1	$	37,520
Options exercisable at December 31, 2019	1,640,037	$	5.50	8.0	$	15,350
Vested or expected to vest at December 31, 2019	4,073,286	$	5.65	8.1	$	37,520

Schedule of stock based compensation


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(in thousands)
Cost of revenue:
Subscription	$	314	$	38	$	390	$	156
Services		62		—		62		—
Sales and marketing		675		112		897		348
Research and development		523		99		821		284
General and administrative		754		349		1,733		1,028
	$	2,328	$	598	$	3,903	$	1,816


	Years Ended
	December 31,
($000's)	2019		2018

Cost of revenues:
Subscription	$	194	$	225
Services		—		—
Sales and marketing		460		529
Research and development		394		239
General and administrative		1,413		1,322
	$	2,461	$	2,315

Performance-based options

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Summary of stock-option activity


				Weighted‑
		Weighted‑		Average	Aggregate
		Average		Remaining	Intrinsic
		Exercise		Contractual	Value
	Options	Price		Term (Years)	(in thousands)
Outstanding, December 31, 2019	3,687,664	$	6.75	8.8	$	29,908
Granted	—		—
Exercised	—		—			—
Forfeitures	—		—
Outstanding, September 30, 2020	3,687,664	$	6.75	8.0	$	113,786
Options exercisable at September 30, 2020	—	$	—	—	$	—
Vested or expected to vest at September 30, 2020	—	$	—	—	$	—


						Weighted-
		Weighted-		Average	Aggregate
		Average		Remaining	Intrinsic
		Exercise		Contractual	Value
	Options	Price		Term (Years)	(in thousands)

Outstanding, January 1, 2018	2,105,772	$	5.49		$	—
Granted	183,884		5.54			—
Exercised	—		—			—
Forfeitures	(89,467)		5.49			—

Outstanding, December 31, 2018	2,200,189		5.49	8.9		—
Granted	1,653,209		8.29			—
Exercised	—		—			—
Forfeitures	(165,734)		5.49			—

Outstanding, December 31, 2019	3,687,664	$	6.75	8.8	$	29,908
Options exercisable at December 31, 2019	—	$	—	—	$	—
Vested or expected to vest at December 31, 2019	—	$	—	—	$	—

Net Loss per Share (Tables)

9 Months Ended

12 Months Ended

Sep. 30, 2020

Dec. 31, 2019

Net Loss per Share

Schedule of computation of basic and diluted net loss per share


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(in thousands, except share and per share amounts)
Numerator:
Net loss	$	(5,093)	$	(4,670)	$	(13,806)	$	(21,351)
Denominator:
Weighted‑average shares used to compute net loss per share, basic and diluted		113,203,074		102,791,023		106,333,836		102,727,198
Basic and diluted net loss per share	$	(0.04)	$	(0.05)	$	(0.13)	$	(0.21)


	Years Ended
	December 31,
	2019		2018
Numerator:
Net loss	$	(32,600)	$	(36,256)
Denominator:
Weighted-average shares outstanding		102,752,092		102,325,465
Weighted‑average shares used to compute net loss per share, basic and diluted		102,752,092		102,325,465
Basic and diluted net loss per share	$	(0.32)	$	(0.35)

Schedule of potentially dilutive securities excluded from the computation of diluted weighted-average shares outstanding


	Three Months Ended		Nine Months Ended
	September 30,		September 30,
	2020	2019	2020	2019
Stock options outstanding	7,727,158	5,913,820	7,727,158	5,913,820
Unvested restricted stock units	1,291,056	25,520	1,291,056	25,520
Total potentially dilutive securities	9,018,214	5,939,340	9,018,214	5,939,340


	Years Ended
	December 31,
	2019	2018
Stock options outstanding	7,760,950	6,445,898
Unvested restricted stock units	36,520	25,520
Total potential dilutive securities	7,797,470	6,471,418

Income taxes (Tables)

12 Months Ended

Dec. 31, 2019

Income taxes

Schedule of income tax provision (benefit)


	Years Ended
	December 31,
($000’s)	2019		2018
Current:
Federal	$	(7)	$	(38)
State		138		123
Foreign		1,013		328
Deferred:
Federal		(8,990)		(10,625)
State		(1,638)		(1,947)
Foreign		(627)		22
	$	(10,111)	$	(12,137)

Schedule of income tax rate reconciliation


	Years Ended
	December 31,
($000’s)	2019		2018
Computed “expected” tax benefit	21.0	%	21.0	%
State income tax benefit, net of federal tax effect	2.8	%	3.4	%
Permanent differences	(0.5)	%	(0.3)	%
Foreign rate differential	0.2	%	(0.1)	%
Remeasurement Gain/Loss	0.5	%	0.0	%
Tax credits	2.2	%	2.3	%
Valuation allowance	(1.1)	%	(0.5)	%
Transaction costs	(0.4)	%	(0.1)	%
Deferred rate change	(0.3)	%	(0.2)	%
GILTI inclusion	(0.5)	%	(1.3)	%
Other	(0.2)	%	0.9	%
	23.7	%	25.1	%

Schedule of components of net deferred tax assets and liabilities


	December 31,
($000’s)	2019		2018
Deferred tax assets:
Allowance for doubtful accounts	$	49	$	15
Accrued compensation		1,911		1,600
Deferred revenue		2,554		1,288
Deferred rent		191		68
Equipment and leasehold improvements		285		254
Stock options		882		410
Federal tax credits		3,301		2,547
Other		988		514
Net operating losses		25,157		26,161
State research and development tax credits		1,383		1,219
Business interest limitation		7,945		4,176
Valuation allowance		(1,213)		(750)
Net deferred tax assets		43,433		37,502
Deferred tax liabilities:
Prepaid items		(691)		(500)
Deferred contract costs		(5,322)		(2,676)
Intangibles		(55,553)		(60,710)
Net deferred tax assets (liabilities)	$	(18,133)	$	(26,384)

Condensed Financial Information - Parent Company Only (Tables)

12 Months Ended

Dec. 31, 2019

Condensed Financial Information

Condensed Balance Sheet [Table Text Block]


	December 31,
	2019		2018
Assets
Current assets:
Cash and cash equivalents	$	—	$	—
Total current assets		—		—

Investment in subsidiaries		503,878		533,094
Total assets	$	503,878	$	533,094

Liabilities and stockholders’ equity
Current liabilities:
Current liabilities	$	—	$	—
Total current liabilities		—		—
Other liabilities – Noncurrent		—		—
Total liabilities		—		—
Commitments and contingencies
Stockholders’ equity:
Common stock, $0.001 par value, 132,000,000 shares authorized, 102,843,612 and 102,649,701 shares issued and outstanding at December 31, 2019 and 2018, respectively		103		103
Additional paid-in capital		568,756		565,372
Accumulated deficit		(64,981)		(32,381)
Total stockholders’ equity		503,878		533,094
Total liabilities and stockholders’ equity	$	503,878	$	533,094

Condensed Income Statement [Table Text Block]


	Years Ended
	December 31,
	2019		2018
Revenue	$	—	$	—
Operating expenses		—		—
Income from operations		—		—
Other income (expense), net		—		—
Income before income taxes and equity in net income of subsidiaries		—		—
Benefit for income taxes		—		—
Equity in net income (loss) of subsidiaries		(32,600)		(36,256)
Net loss	$	(32,600)	$	(36,256)

Basis presentation and description of business - Acquisition (Details) $ in Millions	Nov. 13, 2017 USD ($)
Vista Equity Partners [Member]
Acquisitions
Aggregate purchase price	$ 733.8

Basis of presentation and description of business (Details) $ in Thousands	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2020 USD ($)	Sep. 30, 2019 USD ($)	Sep. 30, 2020 USD ($) segment	Sep. 30, 2019 USD ($)	Dec. 31, 2019 USD ($) segment	Dec. 31, 2018 USD ($)
Disaggregation of Revenue [Line Items]
Number of operating segment \| segment			1		1
Number of reportable segment \| segment			1		1
Revenue	$ 70,404	$ 54,568	$ 193,025	$ 147,006	$ 204,027	$ 146,562
The Americas
Disaggregation of Revenue [Line Items]
Revenue	54,631	42,459	149,806	112,980	156,259	117,454
Europe, Middle East, India, and Africa
Disaggregation of Revenue [Line Items]
Revenue	11,754	9,313	32,483	25,972	36,235	20,536
Asia Pacific
Disaggregation of Revenue [Line Items]
Revenue	$ 4,019	$ 2,796	$ 10,736	$ 8,054	$ 11,533	$ 8,572

- Definition

Amount, excluding tax collected from customer, of revenue from satisfaction of performance obligation by transferring promised good or service to customer. Tax collected from customer is tax assessed by governmental authority that is both imposed on and concurrent with specific revenue-producing transaction, including, but not limited to, sales, use, value added and excise.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 30
-Subparagraph (a)
-URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8906-108599

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 40
-URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e9031-108599

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 41
-Subparagraph (a)
-URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e9038-108599

Reference 4: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 32
-Subparagraph (b)
-URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8933-108599

Reference 5: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 32
-Subparagraph (a)
-URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8933-108599

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 4
-Subparagraph (a)
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130543-203045

Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 22
-Subparagraph (b)
-URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8736-108599

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 22
-Subparagraph (a)
-URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8736-108599

Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 42
-URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e9054-108599

Reference 10: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 5
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130545-203045

Reference 11: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 924
-SubTopic 10
-Section S99
-Paragraph 1
-Subparagraph (SAB Topic 11.L)
-URI http://asc.fasb.org/extlink&oid=6472922&loc=d3e499488-122856

+ Details

Summary of significant accounting policies - Trade receivables, net (Details) $ in Thousands	9 Months Ended	12 Months Ended
	Sep. 30, 2020 USD ($)	Dec. 31, 2019 USD ($) item	Dec. 31, 2018 USD ($) item
Concentration Risk [Line Items]
Receivables payment period		30 days
Allowance	$ 513	$ 200	$ 100
Number of significant distributors \| item		1	1
Trade accounts receivable, net	64,151	$ 46,513	$ 30,854
Accounts Receivable, Allowance for Credit Loss [Roll Forward]
Accounts Receivable, Allowance for Credit Loss, Beginning Balance	200	60	60
Bad debt expense	894	279	37
Accounts written off		(139)	(37)
Accounts Receivable, Allowance for Credit Loss, Ending Balance		200	60
Accounts Receivable [Member] \| Credit Concentration Risk [Member]
Concentration Risk [Line Items]
Trade accounts receivable, net	$ 15,200	$ 6,000	$ 7,800

Summary of significant accounting policies - Equipment, intangibles (Details) $ in Millions	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2020 USD ($)	Sep. 30, 2019 USD ($)	Sep. 30, 2020 USD ($)	Sep. 30, 2019 USD ($)	Dec. 31, 2019 USD ($) item	Dec. 31, 2018 USD ($)
Property, Plant and Equipment [Line Items]
Number of Reporting Units \| item					1
Goodwill, Impairment Loss \| $	$ 0.0	$ 0.0	$ 0.0	$ 0.0	$ 0.0	$ 0.0
Minimum
Property, Plant and Equipment [Line Items]
Useful life of intangible assets					1 year
Maximum
Property, Plant and Equipment [Line Items]
Useful life of intangible assets					12 years
Computer Equipment [Member] \| Minimum
Property, Plant and Equipment [Line Items]
Useful life					3 years
Computer Equipment [Member] \| Maximum
Property, Plant and Equipment [Line Items]
Useful life					5 years
Software
Property, Plant and Equipment [Line Items]
Useful life					3 years
Furniture and Fixtures [Member] \| Minimum
Property, Plant and Equipment [Line Items]
Useful life					5 years
Furniture and Fixtures [Member] \| Maximum
Property, Plant and Equipment [Line Items]
Useful life					7 years

Summary of significant accounting policies - Deferred offering costs, foreign currency remeasurement (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019	Dec. 31, 2018	Jul. 24, 2020
Summary of significant accounting policies
Deferred offering costs	$ 0		$ 0		$ 2,300	$ 0	$ 7,300
Foreign currency transaction loss	$ 154	$ 861	$ 471	$ 1,311	$ 1,252	$ 418

Summary of significant accounting policies - Share-based compensation (Details) - USD ($) $ / shares in Units, $ in Millions	9 Months Ended	12 Months Ended
	Sep. 30, 2020	Dec. 31, 2019	Dec. 31, 2018
Share-based Compensation Arrangement by Share-based Payment Award, Fair Value Assumptions and Methodology [Abstract]
Threshold cash return on investment upon termination event to determine vesting of performance shares			$ 1,515
Service-based options
Share-based Compensation Arrangement by Share-based Payment Award, Fair Value Assumptions and Methodology [Abstract]
Award expiration period	10 years	10 years
Expected life of options		6 years 3 months	6 years 3 months
Expected volatility, Minimum		45.10%	44.80%
Expected volatility, Maximum		45.30%	46.60%
Risk-free interest rates, Minimum		1.60%	2.50%
Risk-free interest rates, Maximum		1.70%	2.80%
Weighted-average grant-date fair value		$ 7.29	$ 2.69
Performance-based options
Share-based Compensation Arrangement by Share-based Payment Award, Fair Value Assumptions and Methodology [Abstract]
Award expiration period	10 years	10 years
Expected life of options			4 years 6 months
Expected volatility			55.00%
Expected volatility, Minimum		50.00%
Expected volatility, Maximum		55.00%
Risk-free interest rates			2.70%
Risk-free interest rates, Minimum		1.49%
Risk-free interest rates, Maximum		1.67%
Expected dividend yield			0.00%
Weighted-average grant-date fair value		$ 6.02	$ 1.91
Threshold cash return on investment upon termination event to determine vesting of performance shares	$ 1,515	$ 1,515
Minimum \| Performance-based options
Share-based Compensation Arrangement by Share-based Payment Award, Fair Value Assumptions and Methodology [Abstract]
Expected life of options		3 years
Maximum \| Performance-based options
Share-based Compensation Arrangement by Share-based Payment Award, Fair Value Assumptions and Methodology [Abstract]
Expected life of options		3 years 3 months

Summary of significant accounting policies - Disaggregation of revenue (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019	Dec. 31, 2018
Disaggregation of Revenue [Line Items]
Revenue	$ 70,404	$ 54,568	$ 193,025	$ 147,006	$ 204,027	$ 146,562
Recurring Revenue
Disaggregation of Revenue [Line Items]
Revenue	65,782	47,051	179,148	125,096	175,189	113,040
Non-recurring Revenue
Disaggregation of Revenue [Line Items]
Revenue	4,622	7,517	13,877	21,910	28,838	33,522
Subscription
Disaggregation of Revenue [Line Items]
Revenue	57,933	41,916	160,989	112,872	159,111	100,350
Subscription \| Recurring Revenue
Disaggregation of Revenue [Line Items]
Revenue	57,933	41,916	160,989	112,872	159,111	100,350
Services/Professional Services
Disaggregation of Revenue [Line Items]
Revenue	3,605	5,234	10,066	14,529	19,008	20,206
Services/Professional Services \| Non-recurring Revenue
Disaggregation of Revenue [Line Items]
Revenue	3,605	5,234	10,066	14,529	19,008	20,206
License
Disaggregation of Revenue [Line Items]
Revenue	8,866	7,418	21,970	19,605	25,908	26,006
License \| Recurring Revenue
Disaggregation of Revenue [Line Items]
Revenue	7,849	5,135	18,159	12,224	16,078	12,690
License \| Non-recurring Revenue
Disaggregation of Revenue [Line Items]
Revenue	$ 1,017	$ 2,283	$ 3,811	$ 7,381	$ 9,830	$ 13,316

- Definition

+ References

+ Details

Summary of significant accounting policies - Contract balances (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019	Dec. 31, 2018
Summary of significant accounting policies
Non-current deferred revenue recognition period					5 years
Change in Contract with Customer, Liability [Abstract]
Balance, beginning of the period	$ 157,738	$ 117,919	$ 140,710	$ 100,662	$ 100,662	$ 68,048
Revenue earned from beginning liability					(86,220)	(54,955)
Deferral of revenue	80,538	54,651	194,852	148,792	126,268	87,569
Balance, end of the period	$ 188,238	$ 133,309	$ 188,238	$ 133,309	$ 140,710	$ 100,662
Revenue, Practical Expedient, Financing Component [true false]					true
Payment terms					30 days

Summary of significant accounting policies - Remaining performance obligations (Details) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2020-01-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining Performance Obligation, Revenue		$ 149.5
Remaining Performance Obligation, Revenue Recognition Percentage		86.00%
Remaining Performance Obligation, Revenue Recognition Period		12 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2020-10-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining Performance Obligation, Revenue	$ 199.1
Remaining Performance Obligation, Revenue Recognition Percentage	82.00%
Remaining Performance Obligation, Revenue Recognition Period	12 months

Summary of significant accounting policies - Deferred contract costs, R&D, Advertising, Interest (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019	Dec. 31, 2018
Summary of significant accounting policies
Revenue, Practical Expedient, Incremental Cost of Obtaining Contract [true false]					true
Benefit period					5 years
Total amortization of contract costs	$ 2.5	$ 1.7	$ 6.7	$ 4.5	$ 6.2	$ 3.4
Impairment losses	$ 0.0	$ 0.0	$ 0.0	$ 0.0	0.0	0.0
Capitalized software development costs					0.0	0.0
Software research and development costs					42.8	31.5
Advertising costs					8.7	7.6
interest expense from debt financing					21.9	18.7
interest income from cash investments					$ 0.5	$ 0.5

Financial instruments fair value (Details) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019	Dec. 31, 2018
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Fair value of debt	$ 0.0
Fair Value \| Level 2
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Fair value of debt		$ 203.1	$ 173.4
Carrying Value
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Fair value of debt		$ 205.0	$ 175.0

Equipment and leasehold improvements (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2019	Dec. 31, 2018	Sep. 30, 2020
Property, Plant and Equipment [Line Items]
Property, Plant and Equipment, Gross	$ 19,300	$ 12,227
Less: accumulated depreciation	(6,823)	(2,999)
Property, Plant and Equipment, Net, Total	12,477	9,228	$ 10,934
Depreciation expense	4,100	3,500
Computer Equipment [Member]
Property, Plant and Equipment [Line Items]
Property, Plant and Equipment, Gross	8,505	4,552
Software
Property, Plant and Equipment [Line Items]
Property, Plant and Equipment, Gross	527	519
Furniture and Fixtures [Member]
Property, Plant and Equipment [Line Items]
Property, Plant and Equipment, Gross	3,675	1,876
Leasehold Improvements [Member]
Property, Plant and Equipment [Line Items]
Property, Plant and Equipment, Gross	6,523	5,160
Capital Assets In Progress [Member]
Property, Plant and Equipment [Line Items]
Property, Plant and Equipment, Gross	$ 70	$ 120

Acquisitions - ZuluDesk B.V. (Details) - USD ($) $ / shares in Units, $ in Thousands		3 Months Ended	9 Months Ended	12 Months Ended
	Feb. 01, 2019	Sep. 30, 2019	Sep. 30, 2019	Dec. 31, 2019	Dec. 31, 2018	Sep. 30, 2020	Jun. 30, 2020	Jun. 30, 2019	Dec. 31, 2017
Liabilities assumed:
Goodwill		$ 539,818	$ 539,818	$ 539,818	$ 501,145	$ 539,818	$ 539,818	$ 529,145	$ 499,892
Business Acquisition, Pro Forma Information [Abstract]
Business Acquisition, Pro Forma Revenue					149,445
Business Acquisition, Pro Forma Net Income (Loss)					$ (40,186)
Business Acquisition, Pro Forma Income (Loss) from Continuing Operations, Net of Tax, Per Share, Basic					$ (0.39)
Business Acquisition, Pro Forma Income (Loss) from Continuing Operations, Net of Tax, Per Share, Diluted					$ (0.39)
Adjustment For Amortization Of Intangibles [Member]
Business Acquisition, Pro Forma Information [Abstract]
Business Acquisition, Pro Forma Net Income (Loss)					$ 1,900
Adjustment Of Deferred Revenue [Member]
Business Acquisition, Pro Forma Information [Abstract]
Business Acquisition, Pro Forma Net Income (Loss)					300
Adjustment Of Interest Expense [Member]
Business Acquisition, Pro Forma Information [Abstract]
Business Acquisition, Pro Forma Net Income (Loss)					$ 4,000
ZuluDesk B.V
Acquisitions
Aggregate purchase price	$ 38,600
Weighted-average economic life of intangible assets acquired	7 years
Acquisition-related expenses			900	900
Revenues		$ 1,400	2,900	4,500
Net income (loss)			$ (500)	$ (300)
Debt issuances costs capitalized	$ 500
Assets acquired:
Cash	3,325
Other current assets	1,306
Long-term assets	154
Liabilities assumed:
Accounts payable and accrued liabilities	(419)
Deferred revenue	(3,050)
Deferred tax liability	(2,996)
Intangible assets acquired	12,310
Goodwill	28,000
Total purchase consideration	$ 38,630

Acquisitions - Digita Security LLC, Orchard & Grove, Vista (Details) - USD ($) $ in Thousands			3 Months Ended	9 Months Ended	12 Months Ended
	Jul. 26, 2019	Sep. 18, 2018	Sep. 30, 2020	Sep. 30, 2020	Dec. 31, 2019	Dec. 31, 2018	Jun. 30, 2020	Sep. 30, 2019	Jun. 30, 2019	Dec. 31, 2017
Acquisitions
Increase (decrease) in fair value of contingent consideration				$ (3,100)	$ 200
Liabilities assumed:
Goodwill			$ 539,818	$ 539,818	$ 539,818	$ 501,145	$ 539,818	$ 539,818	$ 529,145	$ 499,892
Increase consideration and goodwill for working capital adjustment						1,000
Decrease net deferred tax liability and goodwill						$ 500
Maximum
Acquisitions
Useful life of intangible assets					12 years
Developed technology
Acquisitions
Useful life of intangible assets				5 years	5 years	5 years
Digita Security LLC
Acquisitions
Aggregate purchase price	$ 14,400
Contingent purchase consideration	9,000				$ 9,200
Acquisition-related expenses					500
Goodwill deductible for income tax purposes	1,700				1,700
Maximum contingent consideration	15,000
Compensation expense			900	$ 4,100
Assets acquired:
Cash	512
Other current assets	1
Long-term assets	12
Liabilities assumed:
Accounts payable and accrued liabilities	(119)
Intangible assets acquired	3,300
Goodwill	10,673
Total purchase consideration	$ 14,379
Digita Security LLC \| Maximum
Acquisitions
Compensation expense				5,000	5,000
Digita Security LLC \| Developed technology
Acquisitions
Useful life of intangible assets	5 years
Digita Security LLC \| General and administrative
Acquisitions
Increase (decrease) in fair value of contingent consideration			$ 600	$ (3,100)	$ (200)
Orchard & Grove, Inc. [Member]
Acquisitions
Aggregate purchase price		$ 2,100
Assets acquired:
Cash		138
Other current assets		71
Long-term assets		10
Liabilities assumed:
Accounts payable and accrued liabilities		(73)
Deferred revenue		(138)
Deferred tax liability		(356)
Intangible assets acquired		1,580
Goodwill		835
Total purchase consideration		$ 2,067

Goodwill and other intangible assets - Goodwill (Details) - USD ($) $ in Thousands	3 Months Ended	9 Months Ended	12 Months Ended
	Sep. 30, 2019	Sep. 30, 2019	Dec. 31, 2019	Dec. 31, 2018
Goodwill [Roll Forward]
Goodwill, Beginning Balance	$ 529,145	$ 501,145	$ 501,145	$ 499,892
Goodwill acquired	10,673	38,673	38,673	1,253
Goodwill, Ending Balance	$ 539,818	$ 539,818	$ 539,818	$ 501,145

Goodwill and other intangible assets - Intangible assets (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019	Dec. 31, 2018
Finite-Lived Intangible Assets [Line Items]
Gross Value	$ 302,290		$ 302,290		$ 302,290	$ 286,680
Accumulated Amortization	92,170		92,170		67,191	34,509
Net Carrying Value	210,120		210,120		235,099	252,171
Amortization expense	8,300		25,000	$ 24,500	32,700	30,500
Finite-Lived Intangible Assets, Net, Amortization Expense, Fiscal Year Maturity [Abstract]
2020					33,290
2021					33,187
2022					32,003
2023					24,218
2024					22,921
Thereafter					89,480
Finite-Lived Intangible Assets, Net	210,120		210,120		235,099	252,171
Impairment of goodwill	0	$ 0	0	0	0	0
Impairment of Intangible Assets	0	$ 0	$ 0	$ 0	0	0
Trademarks
Finite-Lived Intangible Assets [Line Items]
Useful Life			8 years
Gross Value	34,320		$ 34,320		34,320	34,300
Accumulated Amortization	12,383		12,383		9,167	4,859
Net Carrying Value	21,937		$ 21,937		$ 25,153	29,441
Weighted-Average Remaining Useful Life			5 years 1 month 6 days		5 years 9 months 18 days
Finite-Lived Intangible Assets, Net, Amortization Expense, Fiscal Year Maturity [Abstract]
Finite-Lived Intangible Assets, Net	21,937		$ 21,937		$ 25,153	29,441
Customer relationships
Finite-Lived Intangible Assets [Line Items]
Gross Value	214,320		214,320		214,320	206,420
Accumulated Amortization	51,259		51,259		37,564	19,497
Net Carrying Value	163,061		$ 163,061		$ 176,756	186,923
Weighted-Average Remaining Useful Life			9 years		9 years 8 months 12 days
Finite-Lived Intangible Assets, Net, Amortization Expense, Fiscal Year Maturity [Abstract]
Finite-Lived Intangible Assets, Net	163,061		$ 163,061		$ 176,756	$ 186,923
Developed technology
Finite-Lived Intangible Assets [Line Items]
Useful Life			5 years		5 years	5 years
Gross Value	53,560		$ 53,560		$ 53,560	$ 45,960
Accumulated Amortization	28,453		28,453		20,419	10,153
Net Carrying Value	25,107		$ 25,107		$ 33,141	35,807
Weighted-Average Remaining Useful Life			2 years 4 months 24 days		3 years 2 months 12 days
Finite-Lived Intangible Assets, Net, Amortization Expense, Fiscal Year Maturity [Abstract]
Finite-Lived Intangible Assets, Net	25,107		$ 25,107		$ 33,141	$ 35,807
Non-competes
Finite-Lived Intangible Assets [Line Items]
Useful Life			2 years		2 years
Gross Value	90		$ 90		$ 90
Accumulated Amortization	75		75		41
Net Carrying Value	15		$ 15		$ 49
Weighted-Average Remaining Useful Life			3 months 18 days		1 year 1 month 6 days
Finite-Lived Intangible Assets, Net, Amortization Expense, Fiscal Year Maturity [Abstract]
Finite-Lived Intangible Assets, Net	$ 15		$ 15		$ 49
Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life					12 years
Maximum \| Trademarks
Finite-Lived Intangible Assets [Line Items]
Useful Life					8 years
Maximum \| Customer relationships
Finite-Lived Intangible Assets [Line Items]
Useful Life			12 years		12 years	12 years
Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life					1 year
Minimum \| Trademarks
Finite-Lived Intangible Assets [Line Items]
Useful Life					1 year
Minimum \| Customer relationships
Finite-Lived Intangible Assets [Line Items]
Useful Life			2 years		2 years	2 years

Commitments and Contingencies (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019	Dec. 31, 2018
Related Party Transaction [Line Items]
Total rent expense	$ 1,300	$ 1,000	$ 4,000	$ 3,000	$ 4,800	$ 3,400
Operating Leases, Future Minimum Payments Due, Fiscal Year Maturity [Abstract]
2020					4,745
2021					4,772
2022					4,433
2023					4,307
2024					3,652
Thereafter					8,550
Operating Leases, Future Minimum Payments Due, Total					30,459
Contractual Obligation, Fiscal Year Maturity [Abstract]
2020	9,300		9,300		9,791
2021	12,000		12,000		4,193
2022	3,200		3,200		4,542
2023					343
Contractual obligation for hosting services					18,869
Liabilities for contingencies					0	0
Minority Owner Of Property Under Operating Lease [Member]
Related Party Transaction [Line Items]
Total rent expense	$ 300	$ 300	$ 800	$ 700	1,300	$ 900
Operating Leases, Future Minimum Payments Due, Fiscal Year Maturity [Abstract]
2020					1,069
2021					1,079
2022					1,090
2023					1,101
2024					832
Operating Leases, Future Minimum Payments Due, Total					5,171
Other Than Related Party [Member]
Operating Leases, Future Minimum Payments Due, Fiscal Year Maturity [Abstract]
2020					3,676
2021					3,693
2022					3,343
2023					3,206
2024					2,820
Thereafter					8,550
Operating Leases, Future Minimum Payments Due, Total					$ 25,288

Debt (Details) - USD ($) $ in Thousands				3 Months Ended	9 Months Ended		12 Months Ended
Debt (Details) - USD ($) $ in Thousands	Jul. 27, 2020	Jun. 30, 2020	Apr. 13, 2019	Sep. 30, 2020	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019	Jul. 26, 2020	Jan. 30, 2019	Dec. 31, 2018	Nov. 13, 2017
Debt Instrument [Line Items]
Minimum total leverage ratio		6.00	6.00
Debt issuance costs					$ 1,264	$ 1,550	$ 1,550
Collateral							1,200			$ 1,000
Debt issuance costs in other assets				$ 1,200	$ 1,200
Credit generating expenses							100			100
Base Rate [Member]
Debt Instrument [Line Items]
Applicable rate, as a percent		5.50%	7.00%
Fed Funds Effective Rate Overnight Index Swap Rate [Member]
Debt Instrument [Line Items]
Interest margin, as a percent	0.50%		0.50%
London Interbank Offered Rate (LIBOR) [Member]
Debt Instrument [Line Items]
Interest margin, as a percent	1.00%		1.00%
Term Loan [Member]
Debt Instrument [Line Items]
Maximum borrowing capacity							$ 205,000		$ 205,000		$ 175,000
Stated rate, as a percent											8.00%
Effective rate, as a percent							9.62%
Interest rate at end of period, as a percent							8.91%
Debt issuance costs in other assets							$ 3,700			$ 3,300
Revolving Credit Facility [Member]
Debt Instrument [Line Items]
Maximum borrowing capacity	$ 150,000						$ 15,000	$ 15,000			$ 15,000
Interest rate at end of period, as a percent							7.00%			8.00%
Debt issuance costs				$ 1,300
Debt issuance costs in other assets							$ 200			$ 200
Commitment fee, as a percent							0.50%
Letter of Credit [Member]
Debt Instrument [Line Items]
Maximum borrowing capacity	25,000
Commitment fee, as a percent							2.95%
Foreign Line of Credit [Member]
Debt Instrument [Line Items]
Maximum borrowing capacity	$ 50,000
Applicable rate, as a percent		6.50%	8.00%

Share-based compensation (Details) - shares	Dec. 31, 2019	Nov. 13, 2017
Share-based compensation
Aggregate number of shares of common stock to be issued		8,470,000
Common stock reserved for additional grants under the Plan	128,928

Share-based compensation - Service based options activity (Details) - Service-based options - USD ($) $ / shares in Units, $ in Thousands	9 Months Ended	12 Months Ended
	Sep. 30, 2020	Dec. 31, 2019	Dec. 31, 2018
Options (in shares)
Outstanding Beginning Balance	4,073,286	4,245,709	4,122,070
Granted	0	212,668	535,957
Exercised	(33,792)	(168,391)	(322,851)
Forfeited		(216,700)	(89,467)
Outstanding Ending Balance	4,039,494	4,073,286	4,245,709
Exercisable	2,400,693	1,640,037
Vested or expected to vest	4,039,494	4,073,286
Weighted Average Exercise Price
Outstanding Beginning Balance	$ 5.65	$ 5.51	$ 5.49
Granted		8.21	5.62
Exercised	5.49	5.49	5.49
Forfeited		5.49	5.49
Outstanding Ending Balance	5.65	5.65	$ 5.51
Exercisable	5.50	5.50
Vested or expected to vest	$ 5.65	$ 5.65
Weighted Average Remaining Contractual Term and Aggregate Intrinsic Value
Remaining term, options outstanding	7 years 3 months 18 days	8 years 1 month 6 days	8 years 10 months 24 days
Remaining term, options exercisable	7 years 2 months 12 days	8 years
Remaining term, options vested or expected to vest	7 years 3 months 18 days	8 years 1 month 6 days
Aggregate intrinsic value, options outstanding, beginning	$ 37,520
Aggregate intrinsic value, options exercised	498	$ 256	$ 123
Aggregate intrinsic value, options outstanding, ending	129,098	37,520
Aggregate intrinsic value, options exercisable	77,080	15,350
Aggregate intrinsic value, options vested or expected to vest	129,098	37,520
Total fair value, options vested in period	$ 1,100	$ 2,400	$ 2,000

Share-based compensation - Share-based compensation expense (Details) - Service-based options - USD ($) $ in Thousands	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019	Dec. 31, 2018
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	$ 2,328	$ 598	$ 3,903	$ 1,816	$ 2,461	$ 2,315
Unrecognized compensation expense	4,000		$ 4,000		$ 6,000
Weighted average period over which unrecognized compensation expense would be recognized			1 year 10 months 24 days		2 years 6 months
Cost of revenues \| Subscription
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	314	38	$ 390	156	$ 194	225
Sales and marketing
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	675	112	897	348	460	529
Research and development
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	523	99	821	284	394	239
General and administrative
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	$ 754	$ 349	$ 1,733	$ 1,028	$ 1,413	$ 1,322

Share-based compensation - Return target options activity (Details) - Performance-based options - USD ($) $ / shares in Units, $ in Thousands	9 Months Ended	12 Months Ended
	Sep. 30, 2020	Dec. 31, 2019	Dec. 31, 2018
Options (in shares)
Outstanding Beginning Balance	3,687,664	2,200,189	2,105,772
Granted		1,653,209	183,884
Forfeited		(165,734)	(89,467)
Outstanding Ending Balance	3,687,664	3,687,664	2,200,189
Weighted Average Exercise Price
Outstanding Beginning Balance	$ 6.75	$ 5.49	$ 5.49
Granted		8.29	5.54
Forfeited		5.49	5.49
Outstanding Ending Balance	$ 6.75	$ 6.75	$ 5.49
Weighted Average Remaining Contractual Term and Aggregate Intrinsic Value
Remaining term, options outstanding	8 years	8 years 9 months 18 days	8 years 10 months 24 days
Aggregate intrinsic value, options outstanding, beginning	$ 29,908
Aggregate intrinsic value, options outstanding, ending	113,786	$ 29,908
Unrecognized compensation expense
Unrecognized compensation expense	$ 33,000	$ 13,800

Share-based compensation - Restricted stock units (Details) - USD ($) $ / shares in Units, $ in Millions	9 Months Ended	12 Months Ended
	Sep. 30, 2020	Dec. 31, 2019	Dec. 31, 2018
Restricted stock (in units)
Outstanding, beginning balance	36,520	25,520	26,840
Granted		36,520	25,520
Restrictions lapsed		(25,520)	(26,840)
Outstanding, ending balance		36,520	25,520
Fair Value (Per unit)
Fair value, units outstanding, beginning	$ 12.60	$ 5.87	$ 5.49
Fair value, units granted		12.60	5.87
Fair value, units restrictions lapsed		5.87	5.49
Fair value, units outstanding, ending		$ 12.60	$ 5.87
Unrecognized compensation expense, RSUs	$ 31.1
Restricted stock units
Restricted stock (in units)
Outstanding, beginning balance	36,520
Granted	1,262,308
Outstanding, ending balance	1,291,056	36,520
Fair Value (Per unit)
Fair value, units outstanding, beginning	$ 12.60
Fair value, units granted	26.00
Fair value, units outstanding, ending	$ 25.62	$ 12.60
Vesting period		1 year
Percentage of RSUs that vest		100.00%
Unrecognized compensation expense, RSUs		$ 0.4
Weighted average period over which unrecognized compensation expense would be recognized	3 years 9 months 18 days

Net Loss per Share (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019	Dec. 31, 2018
Numerator:
Net loss	$ (5,093)	$ (4,670)	$ (13,806)	$ (21,351)	$ (32,600)	$ (36,256)
Weighted-average shares outstanding
Weighted-average shares used to compute net loss per share, basic and diluted	113,203,074	102,791,023	106,333,836	102,727,198	102,752,092	102,325,465
Basic and diluted net loss per share	$ (0.04)	$ (0.05)	$ (0.13)	$ (0.21)	$ (0.32)	$ (0.35)

- Definition

The portion of profit or loss for the period, net of income taxes, which is attributable to the parent.

+ References

+ Details

Net Loss per Share - Antidilutive securities (Details) - shares	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019	Dec. 31, 2018
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potential dilutive securities	9,018,214	5,939,340	9,018,214	5,939,340	7,797,470	6,471,418
Stock options outstanding
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potential dilutive securities	7,727,158	5,913,820	7,727,158	5,913,820	7,760,950	6,445,898
Restricted stock units
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potential dilutive securities	1,291,056	25,520	1,291,056	25,520	36,520	25,520

Employee benefit plans (Details) - USD ($)	12 Months Ended
Employee benefit plans (Details) - USD ($)	Dec. 31, 2019	Dec. 31, 2018
Retirement Benefits [Abstract]
Employer contribution, as a percent	3.00%
Maximum earnings for contribution	$ 275,000
Employer contribution	$ 2,500,000	$ 1,900,000

Long-term incentive plan (Details) - USD ($) $ in Millions	9 Months Ended	12 Months Ended
Long-term incentive plan (Details) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019	Dec. 31, 2018
Long-term incentive plan
Amount contributed for cash payments to employees		$ 7.0
Amount agreed to pay employees upon achievement of the plan conditions	$ 7.0	5.9
Recognized compensation expense	$ 0.0	$ 0.0	$ 0.0

Income taxes - Provision (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended		12 Months Ended
Income taxes - Provision (Details) - USD ($) $ in Thousands	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019	Dec. 31, 2018
Components of Income Tax Expense (Benefit), Continuing Operations [Abstract]
Current Federal Tax Expense (Benefit)					$ (7)	$ (38)
Current State and Local Tax Expense (Benefit)					138	123
Current Foreign Tax Expense (Benefit)					1,013	328
Deferred Federal Income Tax Expense (Benefit)					(8,990)	(10,625)
Deferred State and Local Income Tax Expense (Benefit)					(1,638)	(1,947)
Deferred Foreign Income Tax Expense (Benefit)					(627)	22
Income Tax Expense (Benefit), Total	$ (1,857)	$ (1,404)	$ (5,105)	$ (6,581)	$ (10,111)	$ (12,137)

- Definition

Amount of current income tax expense (benefit) and deferred income tax expense (benefit) pertaining to continuing operations.

+ References + Details

Income taxes - Rate reconciliation (Details)		3 Months Ended		9 Months Ended		12 Months Ended
Income taxes - Rate reconciliation (Details)	Dec. 21, 2017	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019	Dec. 31, 2018
Effective Income Tax Rate Reconciliation, Percent [Abstract]
Computed "expected" tax benefit	35.00%					21.00%	21.00%
State income tax benefit						2.80%	3.40%
Permanent differences						(0.50%)	(0.30%)
Foreign rate differential						0.20%	(0.10%)
Remeasurement gain (loss)						0.50%	0.00%
Tax credits						2.20%	2.30%
Valuation allowance						(1.10%)	(0.50%)
Transaction costs						(0.40%)	(0.10%)
Deferred rate change						(0.30%)	(0.20%)
GILTI inclusion						(0.0050)	(0.0130)
Other						(0.20%)	0.90%
Effective Income Tax Rate Reconciliation, Percent, Total		26.70%	23.10%	27.00%	23.60%	23.70%	25.10%

Income Taxes - Deferred assets/liabilities (Details) - USD ($) $ in Thousands	Dec. 31, 2019	Dec. 31, 2018
Deferred Tax Assets, Net of Valuation Allowance [Abstract]
Allowance for doubtful accounts	$ 49	$ 15
Accrued compensation	1,911	1,600
Deferred revenue	2,554	1,288
Deferred rent	191	68
Equipment and leasehold improvements	285	254
Stock options	882	410
Federal tax credits	3,301	2,547
Other	988	514
Net operating losses	25,157	26,161
State research and development tax credits	1,383	1,219
Business interest limitation	7,945	4,176
Valuation allowance	(1,213)	(750)
Net Deferred Tax Assets, Net of Valuation Allowance, Total	43,433	37,502
Components of Deferred Tax Liabilities [Abstract]
Prepaid items	(691)	(500)
Deferred contract costs	(5,322)	(2,676)
Intangible assets	(55,553)	(60,710)
Net deferred tax liabilities, Total	$ (18,133)	$ (26,384)

Income Taxes (Details) - USD ($) $ in Millions		12 Months Ended
Income Taxes (Details) - USD ($) $ in Millions	Dec. 21, 2017	Dec. 31, 2019	Dec. 31, 2018
Income Taxes [Line Items]
Operating loss carryforwards subject to expiration		$ 95.0
Operating loss carryforwards not subject to expiration		5.8
Unrecognized Tax Benefits		0.5	$ 0.4
Unrecognized Tax Benefits that Would Impact Effective Tax Rate		$ 0.4	$ 0.3
Effective Income Tax Rate Reconciliation, at Federal Statutory Income Tax Rate, Percent	35.00%	21.00%	21.00%
GILTI expense		$ 0.2	$ 0.6
Domestic Tax Authority [Member]
Income Taxes [Line Items]
Operating Loss Carryforwards		100.8
Foreign Tax Authority [Member]
Income Taxes [Line Items]
Operating Loss Carryforwards		0.5
Tax Credit Carryforward, Amount		0.1
State and Local Jurisdiction [Member]
Income Taxes [Line Items]
Operating Loss Carryforwards		60.4
Research Tax Credit Carryforward [Member] \| Domestic Tax Authority [Member]
Income Taxes [Line Items]
Tax Credit Carryforward, Amount		3.5
Research Tax Credit Carryforward [Member] \| State and Local Jurisdiction [Member]
Income Taxes [Line Items]
Tax Credit Carryforward, Amount		$ 1.9

Related party transactions (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019	Dec. 31, 2018	Jul. 27, 2020	Jul. 26, 2020	Jan. 30, 2019	Nov. 13, 2017
Term Loan [Member]
Related Party Transaction [Line Items]
Maximum borrowing capacity					$ 205.0				$ 205.0	$ 175.0
Revolving Credit Facility [Member]
Related Party Transaction [Line Items]
Maximum borrowing capacity					15.0		$ 150.0	$ 15.0		$ 15.0
JAMF Nation Global Foundation [Member]
Related Party Transaction [Line Items]
Amount of pledges to JAMF Nation Global Foundation	$ 0.0	$ 0.1	$ 0.0	$ 0.2	1.1	$ 0.3
Accrued expenses to JAMF Nation Global Foundation	0.4		0.4		1.0	0.4
Vista [Member]
Related Party Transaction [Line Items]
Expenses incurred for related party transactions		0.3	0.3	0.9	1.0	1.4
Accounts payable to related parties					0.0	0.2
Vista Affiliates [Member]
Related Party Transaction [Line Items]
Expenses incurred for related party transactions	0.2	0.1	0.5	0.4	0.7	0.6
Accounts payable to related parties					0.0	0.0
Revenue from arrangement with related party	0.2	0.2	0.8	0.6	0.7	0.4
Accounts receivable from related party	0.1		0.1		0.0	0.1
Vista Affiliates [Member] \| Term Loan [Member]
Related Party Transaction [Line Items]
Debt outstanding					34.9	36.4
Interest paid on term loan	$ 0.5	$ 0.8	$ 2.1	$ 2.8	3.4	3.7
Vista Affiliates [Member] \| Revolving Credit Facility [Member]
Related Party Transaction [Line Items]
Debt outstanding					$ 0.0	$ 0.0

Condensed Financial Information - Condensed Balance Sheet - Parent Company Only (Details) - USD ($) $ / shares in Units, $ in Thousands	Sep. 30, 2020	Jul. 24, 2020	Jun. 30, 2020	Dec. 31, 2019	Sep. 30, 2019	Jun. 30, 2019	Dec. 31, 2018	Dec. 31, 2017
Current assets:
Cash and cash equivalents	$ 177,457			$ 32,433	$ 32,790		$ 39,240	$ 33,912
Total current assets	268,137			98,581			80,289
Total assets	1,055,284			904,808			853,384
Current liabilities:
Total current liabilities	181,019			151,519			107,519
Other liabilities - Noncurrent	9,399			9,338			196
Total liabilities	239,898			400,930			320,290
Stockholders' equity:
Common stock, $0.001 par value, 132,000,000 shares authorized, 102,843,612 and 102,649,701 shares issued and outstanding at December 31, 2019 and December 31, 2018, respectively	117			103			103
Additional paid-in capital	894,056			568,756			565,372
Accumulated deficit	(78,787)			(64,981)			(32,381)
Total stockholders' equity	815,386		$ 496,843	503,878	$ 514,381	$ 518,289	533,094	$ 565,265
Total liabilities and stockholders' equity	$ 1,055,284			$ 904,808			$ 853,384
Common stock, par value	$ 0.001	$ 0.001		$ 0.001			$ 0.001
Common stock, shares authorized	500,000,000	500,000,000		132,000,000			132,000,000
Common stock, shares issued	116,463,284			102,843,612			102,649,701
Common stock, shares outstanding	116,463,284			102,843,612			102,649,701
Jamf Holding Corp
Current assets:
Investment in subsidiaries				$ 503,878			$ 533,094
Total assets				503,878			533,094
Stockholders' equity:
Common stock, $0.001 par value, 132,000,000 shares authorized, 102,843,612 and 102,649,701 shares issued and outstanding at December 31, 2019 and December 31, 2018, respectively				103			103
Additional paid-in capital				568,756			565,372
Accumulated deficit				(64,981)			(32,381)
Total stockholders' equity				503,878			533,094
Total liabilities and stockholders' equity				$ 503,878			$ 533,094
Common stock, par value				$ 0.001			$ 0.001
Common stock, shares authorized				132,000,000			132,000,000
Common stock, shares issued				102,843,612			102,649,701
Common stock, shares outstanding				102,843,612			102,649,701

Condensed Financial Information - Condensed Statement of Operations - Parent Company Only (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019	Dec. 31, 2018
Condensed Financial Statements, Captions [Line Items]
Operating expenses	$ 55,541	$ 40,287	$ 151,771	$ 116,765	$ 168,254	$ 127,252
Income from operations	(376)	205	(2,643)	(10,361)	(20,256)	(29,993)
Other income (expense), net		55	91	165	220	221
Income before income taxes and equity in net income of subsidiaries	(6,950)	(6,074)	(18,911)	(27,932)	(42,711)	(48,393)
Benefit for income taxes	(1,857)	(1,404)	(5,105)	(6,581)	(10,111)	(12,137)
Net loss	$ (5,093)	$ (4,670)	$ (13,806)	$ (21,351)	(32,600)	(36,256)
Jamf Holding Corp
Condensed Financial Statements, Captions [Line Items]
Equity in net income (loss) of subsidiaries					(32,600)	(36,256)
Net loss					$ (32,600)	$ (36,256)

- Definition

Amount of current income tax expense (benefit) and deferred income tax expense (benefit) pertaining to continuing operations.

+ References + Details

- Definition

The portion of profit or loss for the period, net of income taxes, which is attributable to the parent.

+ References

+ Details

Condensed Financial Information - Ownership (Details)	12 Months Ended
Condensed Financial Information - Ownership (Details)	Dec. 31, 2019
JAMF Holding Corp [Member] \| Juno Intermediate [Member]
Condensed Financial Statements, Captions [Line Items]
Ownership interest, as a percent	100.00%
Juno Intermediate [Member] \| JAMF Holdings, Inc. [Member]
Condensed Financial Statements, Captions [Line Items]
Ownership interest, as a percent	100.00%
JAMF Holdings, Inc. [Member]
Condensed Financial Statements, Captions [Line Items]
Minimum leverage ratio	5.0
Maximum distribution as percent of market capitalization	6.00%
JAMF Holdings, Inc. [Member] \| JAMF Software LLC [Member]
Condensed Financial Statements, Captions [Line Items]
Ownership interest, as a percent	100.00%
JAMF Holdings, Inc. [Member] \| JAMF International Inc. [Member]
Condensed Financial Statements, Captions [Line Items]
Ownership interest, as a percent	100.00%

Subsequent Events (Details)	Jul. 10, 2020
Subsequent Event [Line Items]
Stock split ratio	110
Subsequent Event [Member]
Subsequent Event [Line Items]
Stock split ratio	110

CONSOLIDATED BALANCE SHEETS - USD ($) $ in Thousands	Sep. 30, 2020	Jun. 30, 2020	Dec. 31, 2019	Sep. 30, 2019	Jun. 30, 2019	Dec. 31, 2018	Dec. 31, 2017
Current assets:
Cash and cash equivalents	$ 177,457		$ 32,433	$ 32,790		$ 39,240	$ 33,912
Trade accounts receivable, net of allowances of $513 and $200 at September 30, 2020 and December 31, 2019, respectively	64,151		46,513			30,854
Income taxes receivable	672		14			65
Deferred contract costs, current	8,528		5,553			2,526
Prepaid expenses	16,565		10,935			6,682
Other current assets	764		3,133			922
Total current assets	268,137		98,581			80,289
Equipment and leasehold improvements, net	10,934		12,477			9,228
Goodwill	539,818	$ 539,818	539,818	539,818	$ 529,145	501,145	499,892
Other intangible assets, net	210,120		235,099			252,171
Deferred contract costs, noncurrent	23,433		16,234			8,461
Other assets	2,842		2,599			2,090
Total assets	1,055,284		904,808			853,384
Current liabilities:
Accounts payable	6,672		3,684			2,343
Accrued liabilities	21,521		26,927			18,809
Income taxes payable	1,294		819			147
Deferred revenues	151,532		120,089			86,220
Total current liabilities	181,019		151,519			107,519
Deferred revenues, noncurrent	36,706		20,621			14,442
Deferred tax liability	12,774		18,133			26,384
Debt			201,319			171,749
Other liabilities	9,399		9,338			196
Total liabilities	239,898		400,930			320,290
Stockholders' equity:
Common stock, $0.001 par value, 500,000,000 and 132,000,000 shares authorized at September 30, 2020 and December 31, 2019, respectively; 116,463,284 and 102,843,612 shares issued and outstanding at September 30, 2020 and December 31, 2019, respectively	117		103			103
Additional paid-in capital	894,056		568,756			565,372
Accumulated deficit	(78,787)		(64,981)			(32,381)
Total stockholders' equity	815,386	$ 496,843	503,878	$ 514,381	$ 518,289	533,094	$ 565,265
Total liabilities and stockholders' equity	$ 1,055,284		$ 904,808			$ 853,384

CONSOLIDATED BALANCE SHEETS (Parenthetical) - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019
CONSOLIDATED BALANCE SHEETS
Allowance	$ 513	$ 200
Preferred stock, par value	$ 0.001	$ 0.001
Preferred stock, shares authorized	50,000,000	0
Preferred stock, shares issued	0	0
Preferred stock, shares outstanding	0	0
Common stock, par value	$ 0.001	$ 0.001
Common stock, shares authorized	500,000,000	132,000,000
Common stock, shares issued	116,463,284	102,843,612
Common stock, shares outstanding	116,463,284	102,843,612

CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($) $ in Thousands		3 Months Ended		9 Months Ended		12 Months Ended
	Jul. 24, 2020	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019	Dec. 31, 2018
Revenues [Abstract]
Revenue		$ 70,404	$ 54,568	$ 193,025	$ 147,006	$ 204,027	$ 146,562
Cost of revenue:
Amortization expense		2,679	2,634	8,034	7,588	10,266	8,969
Total cost of revenue		15,239	14,076	43,897	40,602	56,029	49,303
Gross profit		55,165	40,492	149,128	106,404	147,998	97,259
Operating expenses:
Sales and marketing		23,251	16,962	65,735	48,850	71,006	51,976
Research and development		12,736	10,919	37,282	29,453	42,829	31,515
General and administrative		13,921	6,779	31,813	21,576	32,003	22,270
Amortization expense		5,633	5,627	16,941	16,886	22,416	21,491
Total operating expenses		55,541	40,287	151,771	116,765	168,254	127,252
Income (loss) from operations		(376)	205	(2,643)	(10,361)	(20,256)	(29,993)
Interest expense, net		(1,207)	(5,473)	(10,675)	(16,425)	(21,423)	(18,203)
Loss on extinguishment of debt	$ (5,200)	(5,213)		(5,213)
Foreign currency transaction loss		(154)	(861)	(471)	(1,311)	(1,252)	(418)
Other income, net			55	91	165	220	221
Loss before income tax benefit		(6,950)	(6,074)	(18,911)	(27,932)	(42,711)	(48,393)
Income tax benefit		1,857	1,404	5,105	6,581	10,111	12,137
Net loss		$ (5,093)	$ (4,670)	$ (13,806)	$ (21,351)	$ (32,600)	$ (36,256)
Net loss per share, basic and diluted		$ (0.04)	$ (0.05)	$ (0.13)	$ (0.21)	$ (0.32)	$ (0.35)
Weighted-average shares used to compute net loss per share, basic and diluted		113,203,074	102,791,023	106,333,836	102,727,198	102,752,092	102,325,465
Subscription
Revenues [Abstract]
Revenue		$ 57,933	$ 41,916	$ 160,989	$ 112,872	$ 159,111	$ 100,350
Cost of revenue:
Cost of revenue		10,117	8,045	28,127	22,425	31,539	24,088
Services/Professional Services
Revenues [Abstract]
Revenue		3,605	5,234	10,066	14,529	19,008	20,206
Cost of revenue:
Cost of revenue		2,443	3,397	7,736	10,589	14,224	16,246
License
Revenues [Abstract]
Revenue		$ 8,866	$ 7,418	$ 21,970	$ 19,605	$ 25,908	$ 26,006

CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY - USD ($) $ in Thousands	Common Stock IPO [Member]	Common Stock Private Placement [Member]	Common Stock	Additional Paid-in Capital IPO [Member]	Additional Paid-in Capital Private Placement [Member]	Additional Paid-in Capital	Accumulated Deficit	IPO [Member]	Private Placement [Member]	Total
Balance at Dec. 31, 2017			$ 102			$ 561,288	$ 3,875			$ 565,265
Balance (shares) at Dec. 31, 2017			102,300,010
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock			$ 1			1,769				1,770
Issuance of common stock (shares)			349,691
Share-based compensation						2,315				2,315
Net loss							(36,256)			(36,256)
Balance at Dec. 31, 2018			$ 103			565,372	(32,381)			533,094
Balance (shares) at Dec. 31, 2018			102,649,701
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Exercise of stock options						822				822
Exercise of stock options (shares)			149,599
Share-based compensation						1,816				1,816
Net loss							(21,351)			(21,351)
Balance at Sep. 30, 2019			$ 103			568,010	(53,732)			514,381
Balance (shares) at Sep. 30, 2019			102,799,300
Balance at Dec. 31, 2018			$ 103			565,372	(32,381)			533,094
Balance (shares) at Dec. 31, 2018			102,649,701
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock						923				923
Issuance of common stock (shares)			193,911
Share-based compensation						2,461				2,461
Net loss							(32,600)			(32,600)
Balance at Dec. 31, 2019			$ 103			568,756	(64,981)			503,878
Balance (shares) at Dec. 31, 2019			102,843,612
Balance at Jun. 30, 2019			$ 103			567,248	(49,062)			518,289
Balance (shares) at Jun. 30, 2019			102,769,324
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Exercise of stock options						164				164
Exercise of stock options (shares)			29,976
Share-based compensation						598				598
Net loss							(4,670)			(4,670)
Balance at Sep. 30, 2019			$ 103			568,010	(53,732)			514,381
Balance (shares) at Sep. 30, 2019			102,799,300
Balance at Dec. 31, 2019			$ 103			568,756	(64,981)			503,878
Balance (shares) at Dec. 31, 2019			102,843,612
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock	$ 14			$ 318,979	$ 2,233			$ 318,993	$ 2,233
Issuance of common stock (shares)	13,500,000	85,880
Exercise of stock options						185				185
Exercise of stock options (shares)			33,792
Share-based compensation						3,903				3,903
Net loss							(13,806)			(13,806)
Balance at Sep. 30, 2020			$ 117			894,056	(78,787)			815,386
Balance (shares) at Sep. 30, 2020			116,463,284
Balance at Jun. 30, 2020			$ 103			570,434	(73,694)			496,843
Balance (shares) at Jun. 30, 2020			102,862,404
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock	$ 14			$ 318,979	$ 2,233			$ 318,993	$ 2,233
Issuance of common stock (shares)	13,500,000	85,880
Exercise of stock options						82				82
Exercise of stock options (shares)			15,000
Share-based compensation						2,328				2,328
Net loss							(5,093)			(5,093)
Balance at Sep. 30, 2020			$ 117			$ 894,056	$ (78,787)			$ 815,386
Balance (shares) at Sep. 30, 2020			116,463,284

- Definition

The portion of profit or loss for the period, net of income taxes, which is attributable to the parent.

+ References

+ Details

- Definition

+ References + Details

CONSOLIDATED STATEMENTS OF CASH FLOWS $ in Thousands	9 Months Ended
CONSOLIDATED STATEMENTS OF CASH FLOWS $ in Thousands	Sep. 30, 2020 USD ($)
Cash flows from operating activities
Net loss	$ (13,806)
Adjustments to reconcile net loss to cash provided by (used in) operating activities:
Depreciation and amortization expense	28,378
Amortization of deferred contract costs	6,705
Amortization of debt issuance costs	700
Provision for bad debt expense and returns	894
Loss (gain) on disposal of equipment and leasehold improvements	(23)
Loss on extinguishment of debt	5,213
Share-based compensation	3,903
Deferred taxes	(5,357)
Adjustment to contingent consideration	(3,100)
Changes in operating assets and liabilities:
Trade accounts receivable	(18,332)
Income tax receivable/payable	(183)
Prepaid expenses and other assets	(4,699)
Deferred contract costs	(16,879)
Accounts payable	3,145
Accrued liabilities	(4,207)
Deferred revenue	47,528
Other liabilities	3,161
Net cash provided by operating activities	33,041
Cash flows from investing activities
Purchases of equipment and leasehold improvements	(1,836)
Net cash used in investing activities	(1,836)
Cash flows from financing activities
Debt issuance costs	(1,264)
Payment of debt	(205,000)
Payment of debt extinguishment costs	(2,050)
Proceeds from initial public offering, net of underwriting discounts and commissions	326,316
Cash paid for offering costs	(6,601)
Proceeds from private placement	2,233
Proceeds from the exercise of stock options	185
Net cash provided by financing activities	113,819
Net increase (decrease) in cash	145,024
Cash, beginning of period	32,433
Cash, end of period	177,457
Supplemental disclosures of cash flow information:
Cash paid for interest	12,647
Cash paid for income taxes, net of refunds	$ 703

Basis of presentation and description of business

9 Months Ended

12 Months Ended

Sep. 30, 2020

Dec. 31, 2019

Basis of presentation and description of business

Basis of presentation and description of business

Note 1. Basis of presentation and description of business

Description of business

Initial public offering

Vista Equity Partners acquisition

Emerging growth company status

Basis of presentation

Unaudited Interim Consolidated Financial Information

Subsequent events

Use of estimates

Segment and Geographic Information

Revenue by geographic region as determined based on the end user customer address was as follows:


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(in thousands)
Revenue:
The Americas	$	54,631	$	42,459	$	149,806	$	112,980
Europe, the Middle East, India, and Africa		11,754		9,313		32,483		25,972
Asia Pacific		4,019		2,796		10,736		8,054
	$	70,404	$	54,568	$	193,025	$	147,006

Note 1. Basis of presentation and description of business

Description of business

Emerging Growth Company Status

We have elected to use this extended transition period for complying with new or revised accounting standards that have different effective dates for public and private companies until the earlier of the date that we are (i) no longer an emerging growth company or (ii) affirmatively and irrevocably opt out of the extended transition period provided in the JOBS Act. As a result, our consolidated financial statements may not be comparable to companies that comply with the new or revised accounting pronouncements as of public company effective dates.

We will remain an emerging growth company for the first five fiscal years after the completion of our IPO, unless one of the following occurs: (i) our total annual gross revenue is at least $1.07 billion, (ii) we have issued more than $1.0 billion in non-convertible debt securities during the prior three year period, or (iii) we are deemed to be a large accelerated filer, which means the market value of our common stock that is held by non-affiliates exceeds $700.0 million as of the prior June 30.

Vista Equity Partners acquisition

Basis of presentation

Use of estimates

Segment and Geographic Information

Revenue by geographic region as determined based on the end user customer address was as follows:


	Years Ended
	December 31,
($000's)	2019		2018

Revenue:
The Americas	$	156,259	$	117,454
Europe, the Middle East, India, and Africa		36,235		20,536
Asia Pacific		11,533		8,572
	$	204,027	$	146,562

Summary of significant accounting policies

9 Months Ended

12 Months Ended

Sep. 30, 2020

Dec. 31, 2019

Summary of significant accounting policies

Summary of significant accounting policies

Note 2. Summary of significant accounting policies

Stock split

Deferred offering costs

Share‑based compensation

Revenue recognition

Disaggregation of Revenue


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(in thousands)
SaaS subscription and support and maintenance	$	57,933	$	41,916	$	160,989	$	112,872
On‑premise subscription		7,849		5,135		18,159		12,224
Recurring revenue		65,782		47,051		179,148		125,096
Perpetual licenses		1,017		2,283		3,811		7,381
Professional services		3,605		5,234		10,066		14,529
Non‑recurring revenue		4,622		7,517		13,877		21,910
Total revenue	$	70,404	$	54,568	$	193,025	$	147,006

Contract Balances

Contract liabilities consist of customer billings in advance of revenue being recognized. The Company invoices its customers for subscription, support and maintenance and services in advance.

Changes in contract liabilities, including revenue earned during the period from the beginning contract liability balance and new deferrals of revenue during the period, were as follows:


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(in thousands)
Balance, beginning of the period	$	157,738	$	117,919	$	140,710	$	100,662
Revenue earned		(50,038)		(39,261)		(147,324)		(116,145)
Deferral of revenue		80,538		54,651		194,852		148,792
Balance, end of the period	$	188,238	$	133,309	$	188,238	$	133,309

There were no significant changes to our contract assets and liabilities during the three and nine months ended September 30, 2020 and 2019 outside of our sales activities.

Remaining Performance Obligations

Deferred Contract Costs

Recently issued accounting pronouncements not yet adopted

Financial Instruments — Credit Losses

Leases

Reference Rate Reform

Adoption of new accounting pronouncements

Income Taxes

Fair Value Measurement — Disclosure Framework

Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract

Improvements to Nonemployee Share‑Based Payment Accounting

Note 2. Summary of significant accounting policies

Principles of consolidation

The consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation.

Net Loss per Share of Common Stock

Cash and cash equivalents

Trade receivables, net

Activity related to our allowance for doubtful accounts was as follows:


	Years Ended
	December 31,
($000’s)	2019		2018

Balance, beginning of period	$	60	$	60
Bad-debt expense		279		37
Accounts written off		(139)		(37)
Balance, end of period	$	200	$	60

Equipment and leasehold improvements, net

Impairment or disposal of long-lived assets

Goodwill

Other intangibles, net

Debt issuance costs

Deferred offering costs

Foreign currency remeasurement

Stock‑based compensation

The Company applies the provisions of ASC Topic 718, Compensation — Stock Compensation (“ASC 718”), in its accounting and reporting for stock‑based compensation. ASC 718 requires all stock‑based payments to employees, including grants of employee stock options, to be recognized in the income statement based on their fair values. All service‑based options outstanding under the Company’s option plans have exercise prices equal to the fair value of the Company’s stock on the grant date. The fair value of these service options is determined using the Black‑Scholes option pricing model. The estimated fair value of service‑based awards is recognized as compensation expense over the applicable vesting period. All awards expire after 10 years. The fair value of each grant of service options was determined by the Company using the methods and assumptions discussed below. Each of these inputs is subjective and generally requires judgment to determine.

Risk-Free Interest Rate — The risk-free rate assumption was based on the U.S. Treasury instruments with terms that were consistent with the expected term of the Company’s stock options.

Expected Dividend — The expected dividend assumption was based on the Company’s history and expectation of dividend payouts.


	Years Ended December 31,
	2019						2018
Expected life of options		6.25		years			6.25		years
Expected volatility		45.1	%	– 45.3	%		44.8	%	– 46.6%
Risk-free interest rates		1.6	%	– 1.7	%		2.5	%	– 2.8%
Expected dividend yield	—						—
Weighted-average grant-date fair value	$	7.29				$	2.69


	Years Ended December 31,
	2019					2018
Expected life of options		3 - 3.25		years			4.50	years
Expected volatility		50	%	– 55	%		55	%
Risk-free interest rates		1.49	%	– 1.67	%		2.7	%
Expected dividend yield	—						—
Weighted-average grant-date fair value	$	6.02				$	1.91

Income taxes

Revenue recognition

Identify the contract with a customer

Identify the performance obligations in the contract

Determine the transaction price

Allocate the transaction price to the performance obligations in the contract

Recognize revenue when or as performance obligations are satisfied

Nature of Products and Services

Significant Judgments

Transaction Price

Disaggregation of Revenue


	Years Ended
	December 31,
($000's)	2019		2018

SaaS subscription and support and maintenance	$	159,111	$	100,350
On‑premise subscription		16,078		12,690
Recurring revenue		175,189		113,040
Perpetual licenses		9,830		13,316
Professional services		19,008		20,206
Non‑recurring revenue		28,838		33,522
Total revenue	$	204,027	$	146,562

Contract Balances

Contract liabilities consist of customer billings in advance of revenue being recognized. The Company invoices its customers for subscription, support and maintenance and services in advance.

Changes in contract liabilities were as follows:


	Years Ended
	December 31,
($000's)	2019		2018

Balance, beginning of the period	$	100,662	$	68,048
Revenue earned		(86,220)		(54,955)
Deferral of revenue		126,268		87,569
Balance, end of the period	$	140,710	$	100,662

There were no significant changes to our contract assets and liabilities during the years ended December 31, 2019 and 2018 outside of our sales activities.

Remaining Performance Obligations

Revenue allocated to remaining performance obligations represents contracted revenue that has not yet been recognized, which includes deferred revenue and noncancelable amounts to be invoiced. As of December 31, 2019, the Company had $149.5 million of remaining performance obligations, with 86% expected to be recognized as revenue over the succeeding 12 months, and the remainder expected to be recognized over the three years thereafter.

Deferred Contract Costs

Software development costs

Advertising costs

Interest expense, net

Recently issued accounting pronouncements not yet adopted

Financial Instruments — Credit Losses

Fair Value Measurement — Disclosure Framework

Leases

Income Taxes

In December 2019, the FASB issued ASU No. 2019‑12, Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes (“ASU 2019‑12”), which simplifies the accounting for income taxes, eliminates certain exceptions to the general principles in Topic 740 and clarifies certain aspects of the current guidance to improve consistent application among reporting entities. ASU 2019‑12 is effective for fiscal years beginning after December 15, 2021 and interim periods within annual periods beginning after December 15, 2022. Early adoption is permitted. The method of adoption varies for the provisions in the update. The Company is currently evaluating the effect the standard will have on its consolidated financial statements.

Reference Rate Reform

Adoption of new accounting pronouncements

Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract

In March 2018, the FASB issued ASU No. 2018‑15, Intangibles — Goodwill and Others — Internal‑Use Software (Subtopic 350‑40): Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract (“ASU 2018‑15”), which aligns the accounting for implementation costs incurred in a hosting arrangement that is a service contract with the accounting for implementation costs incurred to develop or obtain internal‑use software under ASC Subtopic 350‑40, in order to determine which costs to capitalize and recognize as an asset. ASU 2018‑15 is effective for annual reporting periods, and interim periods within those years, beginning after December 15, 2019, and can be applied either prospectively to implementation costs incurred after the date of adoption or retrospectively to all arrangements. The Company adopted the new standard in the first quarter of fiscal year 2020. The adoption of the standard did not have an impact on the Company’s consolidated financial statements (unaudited) as the Company does not have any of these arrangements.

Improvements to Nonemployee Share‑Based Payment Accounting

In June 2018, the FASB issued ASU No. 2018‑07, Compensation — Stock Compensation (Topic 718): Improvements to Nonemployee Share‑Based Payment Accounting (“ASU 2018‑07”), with an intent to reduce cost and complexity and to improve financial reporting for share‑based payments issued to nonemployees. The amendments in ASU 2018‑07 provide for the simplification of the measurement of share‑based payment transactions for acquiring goods and services from nonemployees. Currently, the accounting requirements for nonemployee and employee share‑based payment transactions are significantly different. This standard expands the scope of ASC Topic 718 to include share‑based payments issued to nonemployees for goods or services, aligning the accounting for share‑based payments to nonemployees and employees. ASU 2018‑07 is effective for annual reporting periods beginning after December 15, 2019, including interim periods within those periods, and early adoption is permitted. The Company adopted the new standard in the first quarter of fiscal year 2020. The adoption did not have an impact on the Company’s consolidated financial statements (unaudited) as the Company does not have any nonemployee share‑based payment awards.

Financial instruments fair value	9 Months Ended	12 Months Ended
Financial instruments fair value	Sep. 30, 2020	Dec. 31, 2019
Financial instruments fair value
Financial instruments fair value	Note 3. Financial instruments fair value We report financial assets and liabilities and nonfinancial assets and liabilities that are recognized or disclosed at fair value in the consolidated financial statements on a recurring basis in accordance with ASC Topic 820. ASC 820 defines fair value as the price that would be received from selling an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. When determining the fair value measurements for assets and liabilities, which are required to be recorded at fair value, we consider the principal or most advantageous market in which we would transact and the market‑based risk measurements or assumptions that market participants would use in pricing the asset or liability, such as inherent risk, transfer restrictions and credit risk. ASC 820 also establishes a fair value hierarchy, which prioritizes the inputs to valuation techniques used to measure fair value into three levels. Fair value represents the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. GAAP established a hierarchy framework to classify the fair value based on the observability of significant inputs to the measurement. The levels of the fair value hierarchy are as follows: Level 1: Fair value is determined using an unadjusted quoted price in an active market for identical assets or liabilities. Level 2: Fair value is estimated using inputs other than quoted prices included within Level 1 that are observable, either directly or indirectly. Level 3: Fair value is estimated using unobservable inputs that are significant to the fair value of the assets or liabilities. The carrying value of cash and cash equivalents, accounts receivable and accounts payable approximate their fair value. The fair value of our debt as of December 31, 2019 was $203.1 million (Level 2). The carrying value of our debt as of December 31, 2019 was $205.0 million. The fair value of our debt was determined using discounted cash flow analysis based on market rates for similar types of borrowings. Upon closing of the IPO, we repaid the principal amount of our outstanding debt and had no debt outstanding as of September 30, 2020.	Note 3. Financial instruments fair value We report financial assets and liabilities and nonfinancial assets and liabilities that are recognized or disclosed at fair value in the consolidated financial statements on a recurring basis in accordance with ASC Topic 820. ASC 820 defines fair value as the price that would be received from selling an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. When determining the fair value measurements for assets and liabilities, which are required to be recorded at fair value, we consider the principal or most advantageous market in which we would transact and the market‑based risk measurements or assumptions that market participants would use in pricing the asset or liability, such as inherent risk, transfer restrictions and credit risk. ASC 820 also establishes a fair value hierarchy, which prioritizes the inputs to valuation techniques used to measure fair value into three levels. Fair value represents the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. GAAP established a hierarchy framework to classify the fair value based on the observability of significant inputs to the measurement. The levels of the fair value hierarchy are as follows: Level 1: Fair value is determined using an unadjusted quoted price in an active market for identical assets or liabilities. Level 2: Fair value is estimated using inputs other than quoted prices included within Level 1 that are observable, either directly or indirectly. Level 3: Fair value is estimated using unobservable inputs that are significant to the fair value of the assets or liabilities. The carrying value of cash and cash equivalents, accounts receivable and accounts payable approximate their fair value. The fair value of our debt at December 31, 2019 and 2018 was $203.1 million and $173.4 million, respectively (Level 2). The carrying value of our debt as of December 31, 2019 and 2018 was $205.0 million and $175.0 million, respectively. The fair value of our debt was determined using discounted cash flow analysis based on market rates for similar types of borrowings.

- Definition

+ References + Details

Acquisitions

9 Months Ended

12 Months Ended

Sep. 30, 2020

Dec. 31, 2019

Acquisitions

Acquisitions

Note 4. Acquisitions

ZuluDesk B.V.



Assets acquired:
Cash	$	3,325
Other current assets		1,306
Long‑term assets		154
Liabilities assumed:
Accounts payable and accrued liabilities		(419)
Deferred revenue		(3,050)
Deferred tax liability		(2,996)
Intangible assets acquired		12,310
Goodwill		28,000
Total purchase consideration	$	38,630

Digita Security LLC

The following table summarizes the fair value of consideration transferred and the estimated fair values of the assets acquired and liabilities assumed at the date of acquisition (in thousands):



Assets acquired:
Cash	$	512
Other current assets		1
Long‑term assets		12
Liabilities assumed:
Accounts payable and accrued liabilities		(119)
Intangible assets acquired		3,300
Goodwill		10,673
Total purchase consideration	$	14,379

Note 5. Acquisitions

ZuluDesk B.V.


($000's)
Assets acquired:
Cash	$	3,325
Other current assets		1,306
Long‑term assets		154
Liabilities assumed:
Accounts payable and accrued liabilities		(419)
Deferred revenue		(3,050)
Deferred tax liability		(2,996)
Intangible assets acquired		12,310
Goodwill		28,000
Total purchase consideration	$	38,630


	Year ended
	December 31,
	2018
Revenues	$	149,445
Net loss		(40,186)
Net loss per share, basic and diluted	$	(0.39)

Digita Security LLC

In addition, the terms of the purchase agreement provide for additional future payments to the Digita shareholders in the amount of up to $5.0 million if certain key employees continue their employment with the Company through December 31, 2020, which will be recognized as a compensation expense in our consolidated statement of operations.

The fair value of the acquired developed technology was estimated by discounting future net cash flows to their present value at market‑based rates of return (income approach). The estimated useful life of the acquired developed technology is estimated to be 5 years. For more details on the Company’s intangible assets, see Note 6, Goodwill and other intangible assets. Pro forma results of operations for this acquisition were not presented as the effects were not material to our financial results.

The following table summarizes the fair value of consideration transferred and the estimated fair values of the assets acquired and liabilities assumed at the date of acquisition:


($000's)
Assets acquired:
Cash	$	512
Other current assets		1
Long‑term assets		12
Liabilities assumed:
Accounts payable and accrued liabilities		(119)
Intangible assets acquired		3,300
Goodwill		10,673
Total purchase consideration	$	14,379

Orchard & Grove, Inc.

The acquired tangible and intangible assets and assumed liabilities are as follows:


($000’s)
Assets acquired:
Cash	$	138
Other current assets		71
Long-term assets		10
Liabilities assumed:
Accounts payable and accrued liabilities		(73)
Deferred revenue		(138)
Deferred tax liability		(356)
Intangible assets acquired		1,580
Goodwill		835
Total purchase consideration	$	2,067

Goodwill and other intangible assets

9 Months Ended

12 Months Ended

Sep. 30, 2020

Dec. 31, 2019

Goodwill and other intangible assets

Goodwill and other intangible assets

Note 5. Goodwill and other intangible assets

The change in the carrying amount of goodwill is as follows:


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(in thousands)
Goodwill, beginning of period	$	539,818	$	529,145	$	539,818	$	501,145
Goodwill acquired		—		10,673		—		38,673
Goodwill, end of period	$	539,818	$	539,818	$	539,818	$	539,818

The gross carrying amount and accumulated amortization of intangible assets other than goodwill are as follows:


								Weighted‑
								Average
				Accumulated		Net Carrying		Remaining
	Useful Life	Gross Value		Amortization		Value		Useful Life
		(in thousands)
Trademarks	1‑8 years	$	34,320	$	9,167	$	25,153	5.8 years
Customer relationships	2‑12 years		214,320		37,564		176,756	9.7 years
Developed technology	5 years		53,560		20,419		33,141	3.2 years
Non‑competes	2 years		90		41		49	1.1 years
Balance, December 31, 2019		$	302,290	$	67,191	$	235,099
Trademarks	8 years	$	34,320	$	12,383	$	21,937	5.1 years
Customer relationships	2‑12 years		214,320		51,259		163,061	9.0 years
Developed technology	5 years		53,560		28,453		25,107	2.4 years
Non‑competes	2 years		90		75		15	0.3 years
Balance, September 30, 2020		$	302,290	$	92,170	$	210,120

There were no impairments to goodwill or intangible assets recorded for the three and nine months ended September 30, 2020 and 2019.

Note 6. Goodwill and other intangible assets

The change in the carrying amount of goodwill is as follows:


	Years Ended
	December 31,
($000's)	2019		2018

Goodwill, beginning of period	$	501,145	$	499,892
Goodwill acquired		38,673		1,253
Goodwill, end of period	$	539,818	$	501,145

The gross carrying amount and accumulated amortization of intangible assets other than goodwill are as follows:


								Weighted‑
								Average
				Accumulated		Net Carrying		Remaining
($000's)	Useful Life	Gross Value		Amortization		Value		Useful Life
Trademarks	8 years	$	34,300	$	4,859	$	29,441
Customer relationships	2 - 12 years		206,420		19,497		186,923
Developed technology	5 years		45,960		10,153		35,807
Balance, December 31, 2018		$	286,680	$	34,509	$	252,171
Trademarks	1 - 8 years		34,320		9,167		25,153	5.8 Years
Customer relationships	2 - 12 years		214,320		37,564		176,756	9.7 Years
Developed technology	5 years		53,560		20,419		33,141	3.2 Years
Non‑competes	2 years		90		41		49	1.1 Years
Balance, December 31, 2019		$	302,290	$	67,191	$	235,099

Amortization expense was $32.7 million and $30.5 million for the years ended December 31, 2019 and 2018, respectively.

Future estimated amortization expense as of December 31, 2019 is as follows:


($000’s)
Years ending December 31:
2020	$	33,290
2021		33,187
2022		32,003
2023		24,218
2024		22,921
Thereafter		89,480
	$	235,099

There were no impairments to goodwill or intangible assets recorded for the years ended December 31, 2019 and 2018.

Debt	9 Months Ended	12 Months Ended
Debt	Sep. 30, 2020	Dec. 31, 2019
Debt Disclosure [Abstract]
Debt	Note 6. Debt See Note 1 for information on the early extinguishment of debt upon closing of the IPO. On July 27, 2020, the Company entered into a new secured credit agreement (the “New Credit Agreement”) for an initial revolving credit facility of $150.0 million (the “New Revolving Credit Facility”), which may be increased or decreased under specific circumstances, with a $25.0 million letter of credit sublimit and a $50.0 million alternative currency sublimit. In addition, the New Credit Agreement provides for the ability of the Company to request incremental term loan facilities, in a minimum amount of $5.0 million for each facility. The maturity date of the New Credit Agreement is July 27, 2025. The New Credit Agreement contains customary representations and warranties, affirmative covenants, reporting obligations, negative covenants and events of default. We were in compliance with such covenants at September 30, 2020. As of September 30, 2020, we had $1.0 million of letters of credit outstanding under our New Revolving Credit Facility. In the third quarter of 2020, the Company recorded debt issuance costs of $1.3 million, which is amortized to interest expense over the term of the New Credit Agreement. As of September 30, 2020, debt issuance costs of $1.2 million are included in other assets on the consolidated balance sheets. The interest rates applicable to revolving borrowings under the New Credit Agreement are, at the Company’s option, either (i) a base rate, which is equal to the greater of (a) the Prime Rate, (b) the Federal Funds Effective Rate plus 0.5% and (c) the Adjusted LIBO Rate (subject to a floor) for a one month interest period (each term as defined in the New Credit Agreement) plus 1%, or (ii) the Adjusted LIBO Rate (subject to a floor) equal to the LIBO Rate for the applicable interest period multiplied by the Statutory Reserve Rate, plus in the case of each of clauses (i) and (ii), the Applicable Rate. The Applicable Rate (i) for base rate loans range from 0.25% to 1.0% per annum and (ii) for LIBO Rate loans range from 1.25% to 2.0% per annum, in each case, based on the Senior Secured Net Leverage Ratio (as such term is defined in the New Credit Agreement). Base rate borrowings may only be made in dollars. The Company pays a commitment fee during the term of the New Credit Agreement ranging from 0.20% to 0.35% per annum of the average daily undrawn portion of the revolving commitments based on the Senior Secured Net Leverage Ratio.	Note 8. Debt On November 13, 2017, the Company entered into a new secured Credit Agreement. The Credit Agreement provided an initial term loan facility (“Term Loan”) of $175 million with a maturity date of November 13, 2022 and a revolving credit facility (“Revolving Credit Facility”) of $15 million with a maturity date of November 13, 2022. The interest rate for the Term Loan was determined using a base rate of 8% per annum plus the Eurodollar Borrowing Rate (“contract rate”). The Eurodollar Borrowing Rate was re-elected each quarter based on the current rate at that point in time. On January 30, 2019, the Company entered into a First Amended Credit Agreement which increased the Term Loan to $205 million. The Amended Credit Agreement provided for additional funding for the ZuluDesk acquisition. On April 13, 2019, the Company entered into a Second Amended Credit Agreement (the “Second Amended Credit Agreement”), which adjusted the rate for both the Term Loans and Revolving Loans. Borrowings under the Credit Agreement bear interest at a rate per annum, at the borrower’s option, equal to an applicable margin, plus, (a) for alternate base rate borrowings, the highest of (i) the rate last quoted by The Wall Street Journal as the “prime rate” in the United States, (ii) the Federal Funds Rate in effect on such day plus 1/2 of 1.00% and (iii) the Adjusted LIBO Rate for a one month interest period on such day plus 1.00% and (b) for eurodollar borrowings, the Adjusted LIBO Rate determined by the greater of (i) the LIBO Rate for the relevant interest period divided by 1 minus the statutory reserves (if any) and (ii) 1.00%. The applicable margin for borrowings under the Credit Agreement is (a)(1) prior to June 30, 2020 and (2) on or after June 30, 2020 (so long as the total leverage ratio is greater than 6.00 to 1.00), (i) 7.00% for alternate base rate borrowings and (ii) 8.00% for eurodollar borrowings and (b) on or after June 30, 2020 (so long as the total leverage ratio is less than or equal to 6.00 to 1.00), subject to step downs to (i) 5.50% for alternate base rate borrowings and (ii) 6.50% for eurodollar borrowings. The total leverage ratio is determined in accordance with the terms of the Credit Agreement. The amount of debt issuance costs related to the Term Loan offsetting the debt on the consolidated balance sheet at December 31, 2019 and 2018 was $3.7 million and $3.3 million, respectively. The amount of debt issuance costs related to the Revolving Credit Facility in other non-current assets on the consolidated balance sheet at December 31, 2019 and 2018 was $0.2 million. The contract interest rate on the Term Loan was 8.91% per annum as of December 31, 2019. The effective interest rate was 9.62% per annum as of December 31, 2019. The effective interest rate was higher than the contract rate due to amortization of debt issuance costs related to the Term Loan. The Term Loan Credit Agreement does not require periodic principal payments and requires full payment upon maturity date. The Term Loan contains affirmative and negative operating covenants applicable to the Company and its restricted subsidiaries. We were compliant with these covenants at December 31, 2019. The interest rate for the Revolving Credit Facility was 7.0% and 8.0% as of December 31, 2019 and 2018, respectively. As of December 31, 2019, the Company had used $1.2 million as collateral for office space letters of credit. As of December 31, 2018, the Company had used $1.0 million as collateral for office space letters of credit. The Company is required to pay a commitment fee on the average daily unused portion of the Revolving Credit Facility of 0.5% per annum, and a fee of 2.95% per annum for the outstanding letters of credit generating expenses of $0.1 million for the years ended December 31, 2019 and 2018, respectively.

Commitments and Contingencies

9 Months Ended

12 Months Ended

Sep. 30, 2020

Dec. 31, 2019

Commitments and Contingencies

Commitments and Contingencies

Note 7. Commitments and Contingencies

Operating Leases

Hosting Services and Other Support Software Agreements

Contingencies

Note 7. Commitments and Contingencies

Operating Leases

The Company leases office facilities and office equipment under operating leases that expire at various dates through February 2030. The office facility leases require annual base rent, plus real estate taxes, utilities, insurance and maintenance costs. Total rent expense, including the Company’s share of the lessors’ operating expenses, was $4.8 million and $3.4 million for the years ended December 31, 2019 and 2018, respectively. Certain of these leases are with a related party. Rent expense with related parties, including the Company’s share of the lessors’ operating expenses, was $1.3 million and $0.9 million for the years ended December 31, 2019 and 2018, respectively.

Approximate future minimum lease payments under non-cancelable leases with both unrelated and related parties as of December 31, 2019 are as follows:


($000’s)	Unrelated		Related		Total
Years ending December 31:
2020	$	3,676	$	1,069	$	4,745
2021		3,693		1,079		4,772
2022		3,343		1,090		4,433
2023		3,206		1,101		4,307
2024		2,820		832		3,652
Thereafter		8,550		—		8,550
	$	25,288	$	5,171	$	30,459

Hosting Services and Other Support Software Agreements


($000’s)	Unrelated
Years ending December 31:
2020	$	9,791
2021		4,193
2022		4,542
2023		343
2024		—
Thereafter		—
	$	18,869

Contingencies

From time to time, the Company may be subject to various claims, charges and litigation. The Company records a liability when it is both probable that a liability has been incurred and the amount of the loss can be reasonably estimated. The Company maintains insurance to cover certain actions and believes that resolution of such claims, charges, or litigation will not have a material impact on the Company’s financial position, results of operations, or liquidity. The Company has recorded no liabilities for contingencies as of December 31, 2019 and 2018.

Net Loss per Share

9 Months Ended

12 Months Ended

Sep. 30, 2020

Dec. 31, 2019

Net Loss per Share

Net Loss per Share

Note 8. Net Loss per Share

The following table sets forth the computation of basic and diluted net loss per share:


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(in thousands, except share and per share amounts)
Numerator:
Net loss	$	(5,093)	$	(4,670)	$	(13,806)	$	(21,351)
Denominator:
Weighted‑average shares used to compute net loss per share, basic and diluted		113,203,074		102,791,023		106,333,836		102,727,198
Basic and diluted net loss per share	$	(0.04)	$	(0.05)	$	(0.13)	$	(0.21)


	Three Months Ended		Nine Months Ended
	September 30,		September 30,
	2020	2019	2020	2019
Stock options outstanding	7,727,158	5,913,820	7,727,158	5,913,820
Unvested restricted stock units	1,291,056	25,520	1,291,056	25,520
Total potentially dilutive securities	9,018,214	5,939,340	9,018,214	5,939,340

Note 10. Net Loss per Share

The following table sets forth the computation of basic and diluted net loss per share (in thousands, except share and per share data):


	Years Ended
	December 31,
	2019		2018
Numerator:
Net loss	$	(32,600)	$	(36,256)
Denominator:
Weighted-average shares outstanding		102,752,092		102,325,465
Weighted‑average shares used to compute net loss per share, basic and diluted		102,752,092		102,325,465
Basic and diluted net loss per share	$	(0.32)	$	(0.35)

Basic net loss per share is computed by dividing the net loss by the weighted‑average number of common shares outstanding for the period. Because we have reported a net loss for the years ended December 31, 2019 and 2018, the number of shares used to calculate diluted net loss per common share is the same as the number of shares used to calculate basic net loss per common share because the potentially dilutive shares would have been antidilutive if included in the calculation.


	Years Ended
	December 31,
	2019	2018
Stock options outstanding	7,760,950	6,445,898
Unvested restricted stock units	36,520	25,520
Total potential dilutive securities	7,797,470	6,471,418

Long-term incentive plan	9 Months Ended	12 Months Ended
Long-term incentive plan	Sep. 30, 2020	Dec. 31, 2019
Long-term incentive plan
Long-term incentive plan	Note 9. Long‑term incentive plan In 2018, the Company established a long‑term incentive plan for certain employees. Under the plan, the employees will receive cash payments upon achievement of the same conditions of the Company’s return target options. In conjunction with the IPO, the conditions of the long‑term incentive plan were modified to also vest following an IPO and registration and sale of shares by Vista provided that Vista achieves a cash return on its equity investment in the Company equaling or exceeding $1.515 billion. As of September 30, 2020 and December 31, 2019, the Company had established a pool for executed individual agreements with employees to pay $7.0 million and $5.9 million, respectively, upon achievement of the plan conditions. Consistent with the return target options, as of September 30, 2020 and December 31, 2019, no expense or liability has been recognized as the conditions for payment have not occurred.	Note 12. Long‑term incentive plan In 2018, the Company established a long‑term incentive plan for certain employees. Under the plan, the employees will receive cash payments upon achievement of the same conditions of the Company’s return target options discussed previously. The Company has established a pool of $7.0 million to provide these cash payments to employees. As of both December 31, 2019 and 2018, the Company had executed individual agreements with employees to pay $5.9 million upon achievement of the plan conditions. Consistent with the return target options, as of December 31, 2019 and 2018, no expense or liability has been recognized as the conditions for payment have not occurred.

Share-based compensation

9 Months Ended

12 Months Ended

Sep. 30, 2020

Dec. 31, 2019

Share-based compensation

Share-based compensation

Note 10. Share-based compensation

The table below summarizes return target options activity for the nine months ended September 30, 2020:


				Weighted‑
		Weighted‑		Average	Aggregate
		Average		Remaining	Intrinsic
		Exercise		Contractual	Value
	Options	Price		Term (Years)	(in thousands)
Outstanding, December 31, 2019	3,687,664	$	6.75	8.8	$	29,908
Granted	—		—
Exercised	—		—			—
Forfeitures	—		—
Outstanding, September 30, 2020	3,687,664	$	6.75	8.0	$	113,786
Options exercisable at September 30, 2020	—	$	—	—	$	—
Vested or expected to vest at September 30, 2020	—	$	—	—	$	—

There was approximately $33.0 million of unrecognized compensation expense related to these return target options at September 30, 2020.

Restricted stock unit (“RSU”) activity for the nine months ended September 30, 2020 is as follows:


		Per Unit
	Units	Fair Value
Outstanding, December 31, 2019	36,520	$	12.60
Granted	1,262,308		26.00
Restrictions lapsed	—		—
Forfeited	(7,772)		26.00
Outstanding, September 30, 2020	1,291,056	$	25.62

The table below summarizes the service‑based option activity for the nine months ended September 30, 2020:


				Weighted‑
		Weighted‑		Average	Aggregate
		Average		Remaining	Intrinsic
		Exercise		Contractual	Value
	Options	Price		Term (Years)	(in thousands)
Outstanding, December 31, 2019	4,073,286	$	5.65	8.1	$	37,520
Granted	—		—
Exercised	(33,792)		5.49			498
Forfeitures	—		—
Outstanding, September 30, 2020	4,039,494	$	5.65	7.3	$	129,098
Options exercisable at September 30, 2020	2,400,693	$	5.50	7.2	$	77,080
Vested or expected to vest at September 30, 2020	4,039,494	$	5.65	7.3	$	129,098

The Company recognized stock‑based compensation expense as follows:


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(in thousands)
Cost of revenue:
Subscription	$	314	$	38	$	390	$	156
Services		62		—		62		—
Sales and marketing		675		112		897		348
Research and development		523		99		821		284
General and administrative		754		349		1,733		1,028
	$	2,328	$	598	$	3,903	$	1,816

Note 9. Share-based compensation

The 2017 Stock Option Plan (“2017 Option Plan”) became effective November 13, 2017, upon the approval of the board of directors and serves as the umbrella plan for the Company’s stock‑based and cash‑based incentive compensation program for its officers and other eligible employees. The aggregate number of shares of common stock that may be issued under the 2017 Option Plan may not exceed 8,470,000 shares. At December 31, 2019, 128,928 shares of common stock are reserved for additional grants under the Plan. All stock options granted by the Company were at an exercise price at or above the estimated fair market value of the Company’s common stock as of the grant date.

The table below summarizes the service-based option activity for the years ended December 31, 2019 and 2018:


				Weighted‑
		Weighted‑		Average	Aggregate
		Average		Remaining	Intrinsic
		Exercise		Contractual	Value
	Options	Price		Term (Years)	(in thousands)
Outstanding, January 1, 2018	4,122,070	$	5.49	—	$	—
Granted	535,957		5.62			—
Exercised	(322,851)		5.49			123
Forfeitures	(89,467)		5.49			—
Outstanding, December 31, 2018	4,245,709		5.51	8.9		—
Granted	212,668		8.21			—
Exercised	(168,391)		5.49			256
Forfeitures	(216,700)		5.49			—
Outstanding, December 31, 2019	4,073,286	$	5.65	8.1	$	37,520
Options exercisable at December 31, 2019	1,640,037	$	5.50	8.0	$	15,350
Vested or expected to vest at December 31, 2019	4,073,286	$	5.65	8.1	$	37,520

The Company recognized stock‑based compensation expense for service‑based stock options as follows:


	Years Ended
	December 31,
($000's)	2019		2018

Cost of revenues:
Subscription	$	194	$	225
Services		—		—
Sales and marketing		460		529
Research and development		394		239
General and administrative		1,413		1,322
	$	2,461	$	2,315

The table below summarizes return target options activity for the years ended December 31, 2019 and 2018:


						Weighted-
		Weighted-		Average	Aggregate
		Average		Remaining	Intrinsic
		Exercise		Contractual	Value
	Options	Price		Term (Years)	(in thousands)

Outstanding, January 1, 2018	2,105,772	$	5.49		$	—
Granted	183,884		5.54			—
Exercised	—		—			—
Forfeitures	(89,467)		5.49			—

Outstanding, December 31, 2018	2,200,189		5.49	8.9		—
Granted	1,653,209		8.29			—
Exercised	—		—			—
Forfeitures	(165,734)		5.49			—

Outstanding, December 31, 2019	3,687,664	$	6.75	8.8	$	29,908
Options exercisable at December 31, 2019	—	$	—	—	$	—
Vested or expected to vest at December 31, 2019	—	$	—	—	$	—

Restricted stock unit activity for the years ended December 31, 2019 and 2018 is as follows:


		Per Unit
	Units	Fair Value
Outstanding, January 1, 2018	26,840	$	5.49
Granted	25,520		5.87
Restrictions lapsed	(26,840)		5.49
Forfeited	—		—
Outstanding, December 31, 2018	25,520		5.87
Granted	36,520		12.60
Restrictions lapsed	(25,520)		5.87
Forfeited	—		—
Outstanding, December 31, 2019	36,520		12.60

Income taxes

9 Months Ended

12 Months Ended

Sep. 30, 2020

Dec. 31, 2019

Income taxes

Income taxes

Note 11. Income taxes

Note 13. Income Taxes

The income tax provision (benefit) included with operations consists of the following:


	Years Ended
	December 31,
($000’s)	2019		2018
Current:
Federal	$	(7)	$	(38)
State		138		123
Foreign		1,013		328
Deferred:
Federal		(8,990)		(10,625)
State		(1,638)		(1,947)
Foreign		(627)		22
	$	(10,111)	$	(12,137)

The income tax benefit differs from the amounts of income tax benefit determined by applying the U.S. federal income tax rate to pretax income or loss due to the following:


	Years Ended
	December 31,
($000’s)	2019		2018
Computed “expected” tax benefit	21.0	%	21.0	%
State income tax benefit, net of federal tax effect	2.8	%	3.4	%
Permanent differences	(0.5)	%	(0.3)	%
Foreign rate differential	0.2	%	(0.1)	%
Remeasurement Gain/Loss	0.5	%	0.0	%
Tax credits	2.2	%	2.3	%
Valuation allowance	(1.1)	%	(0.5)	%
Transaction costs	(0.4)	%	(0.1)	%
Deferred rate change	(0.3)	%	(0.2)	%
GILTI inclusion	(0.5)	%	(1.3)	%
Other	(0.2)	%	0.9	%
	23.7	%	25.1	%

Significant components of the Company’s net deferred income tax liability were as follows:


	December 31,
($000’s)	2019		2018
Deferred tax assets:
Allowance for doubtful accounts	$	49	$	15
Accrued compensation		1,911		1,600
Deferred revenue		2,554		1,288
Deferred rent		191		68
Equipment and leasehold improvements		285		254
Stock options		882		410
Federal tax credits		3,301		2,547
Other		988		514
Net operating losses		25,157		26,161
State research and development tax credits		1,383		1,219
Business interest limitation		7,945		4,176
Valuation allowance		(1,213)		(750)
Net deferred tax assets		43,433		37,502
Deferred tax liabilities:
Prepaid items		(691)		(500)
Deferred contract costs		(5,322)		(2,676)
Intangibles		(55,553)		(60,710)
Net deferred tax assets (liabilities)	$	(18,133)	$	(26,384)

New tax legislation

Tax Cuts and Jobs Act (the Act)

- Definition

+ References + Details

Related party transactions	9 Months Ended	12 Months Ended
Related party transactions	Sep. 30, 2020	Dec. 31, 2019
Related-party transactions
Related-party transactions	Note 12. Related‑party transactions The Company made pledges to the Jamf Nation Global Foundation (“JNGF”) of $0.1 million and $0.2 million for the three and nine months ended September 30, 2019, respectively. The Company did not make any pledges to JNGF for the three and nine months ended September 30, 2020. As of September 30, 2020 and December 31, 2019, the Company’s accrued liabilities related to JNGF pledges were $0.4 million and $1.0 million, respectively, which are included in accrued liabilities on the consolidated balance sheet. The Company has an ongoing lease agreement for office space in Eau Claire, Wisconsin, with an entity in which a related party is a minority owner. See Note 7 for further discussion of this lease agreement. Vista is a U.S.‑based investment firm that controls the funds which own a majority of the Company. The Company has paid for consulting services and other expenses related to services provided by Vista and Vista affiliates. The total expenses incurred by the Company for these services with Vista were less than $0.1 million and $0.3 million for the three months ended September 30, 2020 and 2019, respectively, and $0.3 million and $0.9 million for the nine months ended September 30, 2020 and 2019, respectively. The Company had less than $0.1 million in accounts payable related to these expenses at September 30, 2020. The Company had no amounts in accounts payable related to these expenses at December 31, 2019. The Company also has revenue arrangements with Vista affiliates. The Company recognized revenue related to these arrangements of $0.2 million for both the three months ended September 30, 2020 and 2019 and $0.8 million and $0.6 million for the nine months ended September 30, 2020 and 2019, respectively. The Company had $0.1 million in accounts receivable related to these agreements at September 30, 2020. The Company had no amounts in accounts receivable related to these agreements at December 31, 2019. In addition, the Company pays for services with Vista affiliates in the normal course of business. The total expenses incurred by the Company for services with Vista affiliates were $0.2 million and $0.1 million for the three months ended September 30, 2020 and 2019, respectively, and $0.5 million and $0.4 million for the nine months ended September 30, 2020 and 2019, respectively. The Company had less than $0.1 million in accounts payable related to these expenses at September 30, 2020. The Company had no amounts in accounts payable related to these expenses at December 31, 2019. Prior to its termination and repayment in full on July 27, 2020, the Company had the Prior Term Loan Facility and, pursuant to the Company’s Prior Credit Agreement, a $15.0 million revolving credit facility with a maturity date of November 13, 2022 (the “Prior Revolving Credit Facility” and together with the Prior Term Loan Facility, the “Prior Credit Facilities”) with a consortium of lenders for a principal amount of $205.0 million and principal committed amount of $15.0 million, respectively. At December 31, 2019, affiliates of Vista held $34.9 million of the Prior Term Loan Facility and there were no amounts drawn on the Prior Revolving Credit Facility. During the three months ended September 30, 2020 and 2019, affiliates of Vista were paid $0.5 million and $0.8 million, respectively, in interest on the portion of the Prior Term Loan Facility held by them. During the nine months ended September 30, 2020 and 2019, affiliates of Vista were paid $2.1 million and $2.8 million, respectively, in interest on the portion of the Prior Term Loan Facility held by them.	Note 14. Related‑party transactions The Company made pledges to the Jamf Nation Global Foundation (“JNGF”) of $1.1 million and $0.3 million for the years ended December 31, 2019 and 2018, respectively. As of December 31, 2019 and 2018, the Company accrued $1.0 million and $0.4 million, respectively, which are included in accrued expenses on the consolidated balance sheet. The Company has an ongoing lease agreement for office space in Eau Claire, Wisconsin, with an entity in which a related party is a minority owner. See Note 7 for further discussion of this lease agreement. Vista is a U.S.-based investment firm that controls the funds which own a majority of the Company. The Company has paid for consulting services and other expenses related to services provided by Vista and Vista affiliates. The total expenses incurred by the Company for Vista were $1.0 million and $1.4 million for the years ended December 31, 2019 and 2018, respectively. The Company had no amounts in accounts payable related to these expenses at December 31, 2019 and $0.2 million in accounts payable related to these expenses at December 31, 2018. The Company also has revenue arrangements with Vista affiliates. The Company recognized revenue related to these arrangements of $0.7 million and $0.4 million for the years ended December 31, 2019 and 2018, respectively. The Company had no amounts in accounts receivable related to these agreements at December 31, 2019 and $0.1 million in accounts receivable related to these agreements at December 31, 2018. In addition, the Company pays for services with Vista affiliates in the normal course of business. The total expenses incurred by the Company for Vista affiliates were $0.7 million and $0.6 million for the years ended December 31, 2019 and 2018, respectively. The Company had no amounts in accounts payable related to these expenses at both December 31, 2019 and 2018. As discussed in Note 8, the Company has a Term Loan and Revolver Credit Facility with a consortium of lenders for a principal amount of $205.0 million and principal committed amount of $15.0 million, respectively. At December 31, 2019, affiliates of Vista held $34.9 million of the 2017 Term Loan and there were no amounts drawn on the Revolver. At December 31, 2018, affiliates of Vista held $36.4 million of the 2017 Term Loan and there were no amounts drawn on the 2017 Revolver. During the years ended December 31, 2019 and 2018, affiliates of Vista were paid $3.4 million and $3.7 million, respectively, in interest on the portion of the 2017 Term Loan held by them.

Summary of significant accounting policies (Policies)

9 Months Ended

12 Months Ended

Sep. 30, 2020

Dec. 31, 2019

Summary of significant accounting policies

Principles of consolidation

The consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation.

Stock split

Deferred offering costs

Share-based compensation

Share‑based compensation

Stock‑based compensation

The Company applies the provisions of ASC Topic 718, Compensation — Stock Compensation (“ASC 718”), in its accounting and reporting for stock‑based compensation. ASC 718 requires all stock‑based payments to employees, including grants of employee stock options, to be recognized in the income statement based on their fair values. All service‑based options outstanding under the Company’s option plans have exercise prices equal to the fair value of the Company’s stock on the grant date. The fair value of these service options is determined using the Black‑Scholes option pricing model. The estimated fair value of service‑based awards is recognized as compensation expense over the applicable vesting period. All awards expire after 10 years. The fair value of each grant of service options was determined by the Company using the methods and assumptions discussed below. Each of these inputs is subjective and generally requires judgment to determine.

Risk-Free Interest Rate — The risk-free rate assumption was based on the U.S. Treasury instruments with terms that were consistent with the expected term of the Company’s stock options.

Expected Dividend — The expected dividend assumption was based on the Company’s history and expectation of dividend payouts.


	Years Ended December 31,
	2019						2018
Expected life of options		6.25		years			6.25		years
Expected volatility		45.1	%	– 45.3	%		44.8	%	– 46.6%
Risk-free interest rates		1.6	%	– 1.7	%		2.5	%	– 2.8%
Expected dividend yield	—						—
Weighted-average grant-date fair value	$	7.29				$	2.69


	Years Ended December 31,
	2019					2018
Expected life of options		3 - 3.25		years			4.50	years
Expected volatility		50	%	– 55	%		55	%
Risk-free interest rates		1.49	%	– 1.67	%		2.7	%
Expected dividend yield	—						—
Weighted-average grant-date fair value	$	6.02				$	1.91

Revenue recognition

Disaggregation of Revenue


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(in thousands)
SaaS subscription and support and maintenance	$	57,933	$	41,916	$	160,989	$	112,872
On‑premise subscription		7,849		5,135		18,159		12,224
Recurring revenue		65,782		47,051		179,148		125,096
Perpetual licenses		1,017		2,283		3,811		7,381
Professional services		3,605		5,234		10,066		14,529
Non‑recurring revenue		4,622		7,517		13,877		21,910
Total revenue	$	70,404	$	54,568	$	193,025	$	147,006

Contract Balances

Contract liabilities consist of customer billings in advance of revenue being recognized. The Company invoices its customers for subscription, support and maintenance and services in advance.

Changes in contract liabilities, including revenue earned during the period from the beginning contract liability balance and new deferrals of revenue during the period, were as follows:


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(in thousands)
Balance, beginning of the period	$	157,738	$	117,919	$	140,710	$	100,662
Revenue earned		(50,038)		(39,261)		(147,324)		(116,145)
Deferral of revenue		80,538		54,651		194,852		148,792
Balance, end of the period	$	188,238	$	133,309	$	188,238	$	133,309

There were no significant changes to our contract assets and liabilities during the three and nine months ended September 30, 2020 and 2019 outside of our sales activities.

Remaining Performance Obligations

Deferred Contract Costs

Revenue recognition

Identify the contract with a customer

Identify the performance obligations in the contract

Determine the transaction price

Allocate the transaction price to the performance obligations in the contract

Recognize revenue when or as performance obligations are satisfied

Nature of Products and Services

Significant Judgments

Transaction Price

Disaggregation of Revenue


	Years Ended
	December 31,
($000's)	2019		2018

SaaS subscription and support and maintenance	$	159,111	$	100,350
On‑premise subscription		16,078		12,690
Recurring revenue		175,189		113,040
Perpetual licenses		9,830		13,316
Professional services		19,008		20,206
Non‑recurring revenue		28,838		33,522
Total revenue	$	204,027	$	146,562

Contract Balances

Contract liabilities consist of customer billings in advance of revenue being recognized. The Company invoices its customers for subscription, support and maintenance and services in advance.

Changes in contract liabilities were as follows:


	Years Ended
	December 31,
($000's)	2019		2018

Balance, beginning of the period	$	100,662	$	68,048
Revenue earned		(86,220)		(54,955)
Deferral of revenue		126,268		87,569
Balance, end of the period	$	140,710	$	100,662

There were no significant changes to our contract assets and liabilities during the years ended December 31, 2019 and 2018 outside of our sales activities.

Remaining Performance Obligations

Revenue allocated to remaining performance obligations represents contracted revenue that has not yet been recognized, which includes deferred revenue and noncancelable amounts to be invoiced. As of December 31, 2019, the Company had $149.5 million of remaining performance obligations, with 86% expected to be recognized as revenue over the succeeding 12 months, and the remainder expected to be recognized over the three years thereafter.

Deferred Contract Costs

Recently issued accounting pronouncements not yet adopted and Adoption of new accounting pronouncements

Recently issued accounting pronouncements not yet adopted

Financial Instruments — Credit Losses

Leases

Reference Rate Reform

Adoption of new accounting pronouncements

Income Taxes

Fair Value Measurement — Disclosure Framework

Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract

Improvements to Nonemployee Share‑Based Payment Accounting

Recently issued accounting pronouncements not yet adopted

Financial Instruments — Credit Losses

Fair Value Measurement — Disclosure Framework

Leases

Income Taxes

In December 2019, the FASB issued ASU No. 2019‑12, Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes (“ASU 2019‑12”), which simplifies the accounting for income taxes, eliminates certain exceptions to the general principles in Topic 740 and clarifies certain aspects of the current guidance to improve consistent application among reporting entities. ASU 2019‑12 is effective for fiscal years beginning after December 15, 2021 and interim periods within annual periods beginning after December 15, 2022. Early adoption is permitted. The method of adoption varies for the provisions in the update. The Company is currently evaluating the effect the standard will have on its consolidated financial statements.

Reference Rate Reform

Adoption of new accounting pronouncements

Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract

In March 2018, the FASB issued ASU No. 2018‑15, Intangibles — Goodwill and Others — Internal‑Use Software (Subtopic 350‑40): Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract (“ASU 2018‑15”), which aligns the accounting for implementation costs incurred in a hosting arrangement that is a service contract with the accounting for implementation costs incurred to develop or obtain internal‑use software under ASC Subtopic 350‑40, in order to determine which costs to capitalize and recognize as an asset. ASU 2018‑15 is effective for annual reporting periods, and interim periods within those years, beginning after December 15, 2019, and can be applied either prospectively to implementation costs incurred after the date of adoption or retrospectively to all arrangements. The Company adopted the new standard in the first quarter of fiscal year 2020. The adoption of the standard did not have an impact on the Company’s consolidated financial statements (unaudited) as the Company does not have any of these arrangements.

Improvements to Nonemployee Share‑Based Payment Accounting

In June 2018, the FASB issued ASU No. 2018‑07, Compensation — Stock Compensation (Topic 718): Improvements to Nonemployee Share‑Based Payment Accounting (“ASU 2018‑07”), with an intent to reduce cost and complexity and to improve financial reporting for share‑based payments issued to nonemployees. The amendments in ASU 2018‑07 provide for the simplification of the measurement of share‑based payment transactions for acquiring goods and services from nonemployees. Currently, the accounting requirements for nonemployee and employee share‑based payment transactions are significantly different. This standard expands the scope of ASC Topic 718 to include share‑based payments issued to nonemployees for goods or services, aligning the accounting for share‑based payments to nonemployees and employees. ASU 2018‑07 is effective for annual reporting periods beginning after December 15, 2019, including interim periods within those periods, and early adoption is permitted. The Company adopted the new standard in the first quarter of fiscal year 2020. The adoption did not have an impact on the Company’s consolidated financial statements (unaudited) as the Company does not have any nonemployee share‑based payment awards

- Definition

Disclosure of accounting policy for revenue from contract with customer.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 17
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130561-203045

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 20
-Subparagraph (d)
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130566-203045

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 18
-Subparagraph (b)
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130563-203045

Reference 4: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-URI http://asc.fasb.org/topic&trid=49130388

Reference 5: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 20
-Subparagraph (c)
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130566-203045

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 18
-Subparagraph (a)
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130563-203045

Reference 7: http://www.xbrl.org/2003/role/exampleRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 235
-SubTopic 10
-Section 50
-Paragraph 4
-Subparagraph (e)
-URI http://asc.fasb.org/extlink&oid=84158767&loc=d3e18823-107790

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 20
-Subparagraph (b)
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130566-203045

Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 19
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130564-203045

Reference 10: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 20
-Subparagraph (a)
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130566-203045

+ Details

Basis of presentation and description of business (Tables)

9 Months Ended

12 Months Ended

Sep. 30, 2020

Dec. 31, 2019

Basis of presentation and description of business

Schedule of revenue by geographic location


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(in thousands)
Revenue:
The Americas	$	54,631	$	42,459	$	149,806	$	112,980
Europe, the Middle East, India, and Africa		11,754		9,313		32,483		25,972
Asia Pacific		4,019		2,796		10,736		8,054
	$	70,404	$	54,568	$	193,025	$	147,006


	Years Ended
	December 31,
($000's)	2019		2018

Revenue:
The Americas	$	156,259	$	117,454
Europe, the Middle East, India, and Africa		36,235		20,536
Asia Pacific		11,533		8,572
	$	204,027	$	146,562

Summary of significant accounting policies (Tables)

9 Months Ended

12 Months Ended

Sep. 30, 2020

Dec. 31, 2019

Summary of significant accounting policies

Disaggregation Of Revenue


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(in thousands)
SaaS subscription and support and maintenance	$	57,933	$	41,916	$	160,989	$	112,872
On‑premise subscription		7,849		5,135		18,159		12,224
Recurring revenue		65,782		47,051		179,148		125,096
Perpetual licenses		1,017		2,283		3,811		7,381
Professional services		3,605		5,234		10,066		14,529
Non‑recurring revenue		4,622		7,517		13,877		21,910
Total revenue	$	70,404	$	54,568	$	193,025	$	147,006


	Years Ended
	December 31,
($000's)	2019		2018

SaaS subscription and support and maintenance	$	159,111	$	100,350
On‑premise subscription		16,078		12,690
Recurring revenue		175,189		113,040
Perpetual licenses		9,830		13,316
Professional services		19,008		20,206
Non‑recurring revenue		28,838		33,522
Total revenue	$	204,027	$	146,562

Contract With Customer Asset And Liability


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(in thousands)
Balance, beginning of the period	$	157,738	$	117,919	$	140,710	$	100,662
Revenue earned		(50,038)		(39,261)		(147,324)		(116,145)
Deferral of revenue		80,538		54,651		194,852		148,792
Balance, end of the period	$	188,238	$	133,309	$	188,238	$	133,309


	Years Ended
	December 31,
($000's)	2019		2018

Balance, beginning of the period	$	100,662	$	68,048
Revenue earned		(86,220)		(54,955)
Deferral of revenue		126,268		87,569
Balance, end of the period	$	140,710	$	100,662

Acquisitions (Tables)

9 Months Ended

12 Months Ended

Sep. 30, 2020

Dec. 31, 2019

ZuluDesk B.V

Business Acquisition [Line Items]

Schedule of assets acquired and liabilities assumed at the date of acquisition



Assets acquired:
Cash	$	3,325
Other current assets		1,306
Long‑term assets		154
Liabilities assumed:
Accounts payable and accrued liabilities		(419)
Deferred revenue		(3,050)
Deferred tax liability		(2,996)
Intangible assets acquired		12,310
Goodwill		28,000
Total purchase consideration	$	38,630


($000's)
Assets acquired:
Cash	$	3,325
Other current assets		1,306
Long‑term assets		154
Liabilities assumed:
Accounts payable and accrued liabilities		(419)
Deferred revenue		(3,050)
Deferred tax liability		(2,996)
Intangible assets acquired		12,310
Goodwill		28,000
Total purchase consideration	$	38,630

Digita Security LLC

Business Acquisition [Line Items]

Schedule of assets acquired and liabilities assumed at the date of acquisition



Assets acquired:
Cash	$	512
Other current assets		1
Long‑term assets		12
Liabilities assumed:
Accounts payable and accrued liabilities		(119)
Intangible assets acquired		3,300
Goodwill		10,673
Total purchase consideration	$	14,379


($000's)
Assets acquired:
Cash	$	512
Other current assets		1
Long‑term assets		12
Liabilities assumed:
Accounts payable and accrued liabilities		(119)
Intangible assets acquired		3,300
Goodwill		10,673
Total purchase consideration	$	14,379

Goodwill and other intangible assets (Tables)

9 Months Ended

12 Months Ended

Sep. 30, 2020

Dec. 31, 2019

Goodwill and other intangible assets

Schedule of changes in carrying amount of goodwill


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(in thousands)
Goodwill, beginning of period	$	539,818	$	529,145	$	539,818	$	501,145
Goodwill acquired		—		10,673		—		38,673
Goodwill, end of period	$	539,818	$	539,818	$	539,818	$	539,818


	Years Ended
	December 31,
($000's)	2019		2018

Goodwill, beginning of period	$	501,145	$	499,892
Goodwill acquired		38,673		1,253
Goodwill, end of period	$	539,818	$	501,145

Schedule of gross carrying amount and accumulated amortization of intangible assets other than goodwill


								Weighted‑
								Average
				Accumulated		Net Carrying		Remaining
	Useful Life	Gross Value		Amortization		Value		Useful Life
		(in thousands)
Trademarks	1‑8 years	$	34,320	$	9,167	$	25,153	5.8 years
Customer relationships	2‑12 years		214,320		37,564		176,756	9.7 years
Developed technology	5 years		53,560		20,419		33,141	3.2 years
Non‑competes	2 years		90		41		49	1.1 years
Balance, December 31, 2019		$	302,290	$	67,191	$	235,099
Trademarks	8 years	$	34,320	$	12,383	$	21,937	5.1 years
Customer relationships	2‑12 years		214,320		51,259		163,061	9.0 years
Developed technology	5 years		53,560		28,453		25,107	2.4 years
Non‑competes	2 years		90		75		15	0.3 years
Balance, September 30, 2020		$	302,290	$	92,170	$	210,120


								Weighted‑
								Average
				Accumulated		Net Carrying		Remaining
($000's)	Useful Life	Gross Value		Amortization		Value		Useful Life
Trademarks	8 years	$	34,300	$	4,859	$	29,441
Customer relationships	2 - 12 years		206,420		19,497		186,923
Developed technology	5 years		45,960		10,153		35,807
Balance, December 31, 2018		$	286,680	$	34,509	$	252,171
Trademarks	1 - 8 years		34,320		9,167		25,153	5.8 Years
Customer relationships	2 - 12 years		214,320		37,564		176,756	9.7 Years
Developed technology	5 years		53,560		20,419		33,141	3.2 Years
Non‑competes	2 years		90		41		49	1.1 Years
Balance, December 31, 2019		$	302,290	$	67,191	$	235,099

Net Loss per Share (Tables)

9 Months Ended

12 Months Ended

Sep. 30, 2020

Dec. 31, 2019

Net Loss per Share

Schedule of computation of basic and diluted net loss per share


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(in thousands, except share and per share amounts)
Numerator:
Net loss	$	(5,093)	$	(4,670)	$	(13,806)	$	(21,351)
Denominator:
Weighted‑average shares used to compute net loss per share, basic and diluted		113,203,074		102,791,023		106,333,836		102,727,198
Basic and diluted net loss per share	$	(0.04)	$	(0.05)	$	(0.13)	$	(0.21)


	Years Ended
	December 31,
	2019		2018
Numerator:
Net loss	$	(32,600)	$	(36,256)
Denominator:
Weighted-average shares outstanding		102,752,092		102,325,465
Weighted‑average shares used to compute net loss per share, basic and diluted		102,752,092		102,325,465
Basic and diluted net loss per share	$	(0.32)	$	(0.35)

Schedule of potentially dilutive securities excluded from the computation of diluted weighted-average shares outstanding


	Three Months Ended		Nine Months Ended
	September 30,		September 30,
	2020	2019	2020	2019
Stock options outstanding	7,727,158	5,913,820	7,727,158	5,913,820
Unvested restricted stock units	1,291,056	25,520	1,291,056	25,520
Total potentially dilutive securities	9,018,214	5,939,340	9,018,214	5,939,340


	Years Ended
	December 31,
	2019	2018
Stock options outstanding	7,760,950	6,445,898
Unvested restricted stock units	36,520	25,520
Total potential dilutive securities	7,797,470	6,471,418

Share-based compensation (Tables)

9 Months Ended

12 Months Ended

Sep. 30, 2020

Dec. 31, 2019

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Summary of restricted stock units stock option activity


		Per Unit
	Units	Fair Value
Outstanding, December 31, 2019	36,520	$	12.60
Granted	1,262,308		26.00
Restrictions lapsed	—		—
Forfeited	(7,772)		26.00
Outstanding, September 30, 2020	1,291,056	$	25.62


		Per Unit
	Units	Fair Value
Outstanding, January 1, 2018	26,840	$	5.49
Granted	25,520		5.87
Restrictions lapsed	(26,840)		5.49
Forfeited	—		—
Outstanding, December 31, 2018	25,520		5.87
Granted	36,520		12.60
Restrictions lapsed	(25,520)		5.87
Forfeited	—		—
Outstanding, December 31, 2019	36,520		12.60

Service-based options

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Summary of stock-option activity


				Weighted‑
		Weighted‑		Average	Aggregate
		Average		Remaining	Intrinsic
		Exercise		Contractual	Value
	Options	Price		Term (Years)	(in thousands)
Outstanding, December 31, 2019	4,073,286	$	5.65	8.1	$	37,520
Granted	—		—
Exercised	(33,792)		5.49			498
Forfeitures	—		—
Outstanding, September 30, 2020	4,039,494	$	5.65	7.3	$	129,098
Options exercisable at September 30, 2020	2,400,693	$	5.50	7.2	$	77,080
Vested or expected to vest at September 30, 2020	4,039,494	$	5.65	7.3	$	129,098


				Weighted‑
		Weighted‑		Average	Aggregate
		Average		Remaining	Intrinsic
		Exercise		Contractual	Value
	Options	Price		Term (Years)	(in thousands)
Outstanding, January 1, 2018	4,122,070	$	5.49	—	$	—
Granted	535,957		5.62			—
Exercised	(322,851)		5.49			123
Forfeitures	(89,467)		5.49			—
Outstanding, December 31, 2018	4,245,709		5.51	8.9		—
Granted	212,668		8.21			—
Exercised	(168,391)		5.49			256
Forfeitures	(216,700)		5.49			—
Outstanding, December 31, 2019	4,073,286	$	5.65	8.1	$	37,520
Options exercisable at December 31, 2019	1,640,037	$	5.50	8.0	$	15,350
Vested or expected to vest at December 31, 2019	4,073,286	$	5.65	8.1	$	37,520

Schedule of stock based compensation


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2020		2019		2020		2019
	(in thousands)
Cost of revenue:
Subscription	$	314	$	38	$	390	$	156
Services		62		—		62		—
Sales and marketing		675		112		897		348
Research and development		523		99		821		284
General and administrative		754		349		1,733		1,028
	$	2,328	$	598	$	3,903	$	1,816


	Years Ended
	December 31,
($000's)	2019		2018

Cost of revenues:
Subscription	$	194	$	225
Services		—		—
Sales and marketing		460		529
Research and development		394		239
General and administrative		1,413		1,322
	$	2,461	$	2,315

Performance-based options

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Summary of stock-option activity


				Weighted‑
		Weighted‑		Average	Aggregate
		Average		Remaining	Intrinsic
		Exercise		Contractual	Value
	Options	Price		Term (Years)	(in thousands)
Outstanding, December 31, 2019	3,687,664	$	6.75	8.8	$	29,908
Granted	—		—
Exercised	—		—			—
Forfeitures	—		—
Outstanding, September 30, 2020	3,687,664	$	6.75	8.0	$	113,786
Options exercisable at September 30, 2020	—	$	—	—	$	—
Vested or expected to vest at September 30, 2020	—	$	—	—	$	—


						Weighted-
		Weighted-		Average	Aggregate
		Average		Remaining	Intrinsic
		Exercise		Contractual	Value
	Options	Price		Term (Years)	(in thousands)

Outstanding, January 1, 2018	2,105,772	$	5.49		$	—
Granted	183,884		5.54			—
Exercised	—		—			—
Forfeitures	(89,467)		5.49			—

Outstanding, December 31, 2018	2,200,189		5.49	8.9		—
Granted	1,653,209		8.29			—
Exercised	—		—			—
Forfeitures	(165,734)		5.49			—

Outstanding, December 31, 2019	3,687,664	$	6.75	8.8	$	29,908
Options exercisable at December 31, 2019	—	$	—	—	$	—
Vested or expected to vest at December 31, 2019	—	$	—	—	$	—

Basis of presentation and description of business - IPO (Details) - USD ($) $ / shares in Units, $ in Thousands			3 Months Ended	9 Months Ended		12 Months Ended
	Jul. 24, 2020	Nov. 13, 2017	Sep. 30, 2020	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019	Dec. 31, 2018
Acquisitions
Issuance of common stock (shares)	13,500,000
Share Price	$ 26.00
Proceeds from initial public offering, net of underwriting discounts and commissions				$ 326,316
Issuance of common stock	$ 319,000					$ 923	$ 1,770
Underwriting discount and commissions	24,700
Offering costs	$ 7,300			$ 6,601
Common stock, par value	$ 0.001		$ 0.001	$ 0.001		$ 0.001	$ 0.001
Common stock, shares authorized	500,000,000		500,000,000	500,000,000		132,000,000	132,000,000
Preferred stock, par value	$ 0.001		$ 0.001	$ 0.001		$ 0.001
Preferred stock, shares authorized	50,000,000		50,000,000	50,000,000		0
Proceeds from private placement	$ 2,200			$ 2,233
Repayment of debt	205,000			205,000	$ 4,750	$ 10,000
Accrued interest paid	3,400
Prepayment penalty	2,000
Write-off of debt issuance cost	3,200
Loss on debt extinguishment	$ 5,200		$ 5,213	$ 5,213
Vista Equity Partners [Member]
Acquisitions
Aggregate purchase price		$ 733,800
Ownership, as a percent			72.90%	72.90%
IPO [Member]
Acquisitions
Issuance of common stock			$ 318,993	$ 318,993
Private Placement [Member]
Acquisitions
Issuance of common stock (shares)	85,880
Issuance of common stock			$ 2,233	$ 2,233

Basis of presentation and description of business (Details) $ in Thousands	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2020 USD ($)	Sep. 30, 2019 USD ($)	Sep. 30, 2020 USD ($) segment	Sep. 30, 2019 USD ($)	Dec. 31, 2019 USD ($) segment	Dec. 31, 2018 USD ($)
Disaggregation of Revenue [Line Items]
Number of operating segment \| segment			1		1
Number of reportable segment \| segment			1		1
Revenue	$ 70,404	$ 54,568	$ 193,025	$ 147,006	$ 204,027	$ 146,562
The Americas
Disaggregation of Revenue [Line Items]
Revenue	54,631	42,459	149,806	112,980	156,259	117,454
Europe, Middle East, India, and Africa
Disaggregation of Revenue [Line Items]
Revenue	11,754	9,313	32,483	25,972	36,235	20,536
Asia Pacific
Disaggregation of Revenue [Line Items]
Revenue	$ 4,019	$ 2,796	$ 10,736	$ 8,054	$ 11,533	$ 8,572

- Definition

+ References

+ Details

Summary of significant accounting policies - Stock split and Deferred offering costs (Details) $ in Thousands			3 Months Ended	9 Months Ended
	Jul. 24, 2020 USD ($)	Jul. 10, 2020	Sep. 30, 2020 USD ($)	Sep. 30, 2020 USD ($)	Dec. 31, 2019 USD ($)	Dec. 31, 2018 USD ($)
Summary of significant accounting policies
Stock split ratio		110
Deferred offering costs	$ 7,300		$ 0	$ 0	$ 2,300	$ 0
Offering costs	$ 7,300			6,601
Deferred offering costs incurred			$ 1,500	$ 5,000

Summary of significant accounting policies - Share-based compensation (Details) - USD ($) $ in Millions	6 Months Ended	9 Months Ended	12 Months Ended
	Jun. 30, 2020	Sep. 30, 2020	Dec. 31, 2019	Dec. 31, 2018
Share-based Compensation Arrangement by Share-based Payment Award, Fair Value Assumptions and Methodology [Abstract]
Threshold cash return on investment upon termination event to determine vesting of performance shares				$ 1,515.0
Fair value after plan modification	$ 33.0
Service-based options
Share-based Compensation Arrangement by Share-based Payment Award, Fair Value Assumptions and Methodology [Abstract]
Award expiration period		10 years	10 years
Options granted		0	212,668	535,957
Performance-based options
Share-based Compensation Arrangement by Share-based Payment Award, Fair Value Assumptions and Methodology [Abstract]
Award expiration period		10 years	10 years
Options granted			1,653,209	183,884
Threshold cash return on investment upon termination event to determine vesting of performance shares		$ 1,515.0	$ 1,515.0

Summary of significant accounting policies - Disaggregation of Revenue (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019	Dec. 31, 2018
Disaggregation of Revenue [Line Items]
Revenue	$ 70,404	$ 54,568	$ 193,025	$ 147,006	$ 204,027	$ 146,562
Recurring Revenue
Disaggregation of Revenue [Line Items]
Revenue	65,782	47,051	179,148	125,096	175,189	113,040
Non-recurring Revenue
Disaggregation of Revenue [Line Items]
Revenue	4,622	7,517	13,877	21,910	28,838	33,522
Subscription
Disaggregation of Revenue [Line Items]
Revenue	57,933	41,916	160,989	112,872	159,111	100,350
Subscription \| Recurring Revenue
Disaggregation of Revenue [Line Items]
Revenue	57,933	41,916	160,989	112,872	159,111	100,350
Services/Professional Services
Disaggregation of Revenue [Line Items]
Revenue	3,605	5,234	10,066	14,529	19,008	20,206
Services/Professional Services \| Non-recurring Revenue
Disaggregation of Revenue [Line Items]
Revenue	3,605	5,234	10,066	14,529	19,008	20,206
License
Disaggregation of Revenue [Line Items]
Revenue	8,866	7,418	21,970	19,605	25,908	26,006
License \| Recurring Revenue
Disaggregation of Revenue [Line Items]
Revenue	7,849	5,135	18,159	12,224	16,078	12,690
License \| Non-recurring Revenue
Disaggregation of Revenue [Line Items]
Revenue	$ 1,017	$ 2,283	$ 3,811	$ 7,381	$ 9,830	$ 13,316

- Definition

+ References

+ Details

Summary of significant accounting policies - Contract Balances (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019	Dec. 31, 2018
Change in Contract with Customer, Liability [Abstract]
Balance, beginning of the period	$ 157,738	$ 117,919	$ 140,710	$ 100,662	$ 100,662	$ 68,048
Revenue earned	(50,038)	(39,261)	(147,324)	(116,145)
Deferral of revenue	80,538	54,651	194,852	148,792	126,268	87,569
Balance, end of the period	$ 188,238	$ 133,309	$ 188,238	$ 133,309	$ 140,710	$ 100,662

Summary of significant accounting policies - Deferred Contract Costs (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019	Dec. 31, 2018
Summary of significant accounting policies
Total amortization of contract costs	$ 2.5	$ 1.7	$ 6.7	$ 4.5	$ 6.2	$ 3.4
Impairment losses	$ 0.0	$ 0.0	$ 0.0	$ 0.0	$ 0.0	$ 0.0

Summary of significant accounting policies - Concentration of risk (Details) $ in Thousands	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2020 USD ($) item	Sep. 30, 2019 item	Sep. 30, 2020 USD ($) item	Sep. 30, 2019 item	Dec. 31, 2019 USD ($) item	Dec. 31, 2018 USD ($) item
Concentration Risk [Line Items]
Number of significant distributors \| item					1	1
Trade accounts receivable, net \| $	$ 64,151		$ 64,151		$ 46,513	$ 30,854
Revenue from Contract with Customer Benchmark [Member] \| Credit Concentration Risk [Member]
Concentration Risk [Line Items]
Number of significant distributors \| item	2	1	2	1
Accounts Receivable [Member] \| Credit Concentration Risk [Member]
Concentration Risk [Line Items]
Trade accounts receivable, net \| $	$ 15,200		$ 15,200		$ 6,000	$ 7,800

Financial instruments fair value (Details) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019	Dec. 31, 2018
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Fair value of debt	$ 0.0
Fair Value \| Level 2
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Fair value of debt		$ 203.1	$ 173.4
Carrying Value
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Fair value of debt		$ 205.0	$ 175.0

Acquisitions - ZuluDesk B.V. (Details) - USD ($) $ in Thousands		3 Months Ended	9 Months Ended	12 Months Ended
	Feb. 01, 2019	Sep. 30, 2019	Sep. 30, 2019	Dec. 31, 2019	Sep. 30, 2020	Jul. 26, 2020	Jun. 30, 2020	Jun. 30, 2019	Jan. 30, 2019	Dec. 31, 2018	Dec. 31, 2017	Nov. 13, 2017
Liabilities assumed:
Goodwill		$ 539,818	$ 539,818	$ 539,818	$ 539,818		$ 539,818	$ 529,145		$ 501,145	$ 499,892
Term Loan [Member]
Acquisitions
Debt, Principle amount						$ 205,000			$ 205,000			$ 175,000
ZuluDesk B.V
Acquisitions
Aggregate purchase price	$ 38,600
Weighted-average economic life of intangible assets acquired	7 years
Acquisition-related expenses			900	900
Revenues		1,400	2,900	4,500
Net income (loss)			$ (500)	$ (300)
Debt issuances costs capitalized	$ 500
Assets acquired:
Cash	3,325
Other current assets	1,306
Long-term assets	154
Liabilities assumed:
Accounts payable and accrued liabilities	(419)
Deferred revenue	(3,050)
Deferred tax liability	(2,996)
Intangible assets acquired	12,310
Goodwill	28,000
Total purchase consideration	$ 38,630
ZuluDesk B.V \| Maximum
Acquisitions
Net income (loss)		$ 100

Acquisitions - Digita Security LLC (Details) - USD ($) $ in Thousands		3 Months Ended	9 Months Ended	12 Months Ended
	Jul. 26, 2019	Sep. 30, 2020	Sep. 30, 2020	Dec. 31, 2019	Dec. 31, 2018	Jun. 30, 2020	Sep. 30, 2019	Jun. 30, 2019	Dec. 31, 2017
Acquisitions
Increase (decrease) in fair value of contingent consideration			$ (3,100)	$ 200
Liabilities assumed:
Goodwill		$ 539,818	$ 539,818	$ 539,818	$ 501,145	$ 539,818	$ 539,818	$ 529,145	$ 499,892
Maximum
Acquisitions
Useful life of intangible assets				12 years
Developed technology
Acquisitions
Useful life of intangible assets			5 years	5 years	5 years
Digita Security LLC
Acquisitions
Aggregate purchase price	$ 14,400
Contingent purchase consideration	9,000			$ 9,200
Acquisition-related expenses				500
Goodwill deductible for income tax purposes	1,700			1,700
Maximum contingent consideration	15,000
Contingent consideration recognized		6,100	$ 6,100	9,200
Compensation expense		900	4,100
Assets acquired:
Cash	512
Other current assets	1
Long-term assets	12
Liabilities assumed:
Accounts payable and accrued liabilities	(119)
Intangible assets acquired	3,300
Goodwill	10,673
Total purchase consideration	$ 14,379
Digita Security LLC \| Maximum
Acquisitions
Compensation expense			5,000	5,000
Digita Security LLC \| Developed technology
Acquisitions
Useful life of intangible assets	5 years
Digita Security LLC \| General and administrative
Acquisitions
Increase (decrease) in fair value of contingent consideration		$ 600	$ (3,100)	$ (200)

Goodwill and other intangible assets - Goodwill (Details) - USD ($) $ in Thousands	3 Months Ended	9 Months Ended	12 Months Ended
	Sep. 30, 2019	Sep. 30, 2019	Dec. 31, 2019	Dec. 31, 2018
Goodwill [Roll Forward]
Goodwill, Beginning Balance	$ 529,145	$ 501,145	$ 501,145	$ 499,892
Goodwill acquired	10,673	38,673	38,673	1,253
Goodwill, Ending Balance	$ 539,818	$ 539,818	$ 539,818	$ 501,145

Goodwill and other intangible assets - Intangible assets (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019	Dec. 31, 2018
Finite-Lived Intangible Assets [Line Items]
Gross Value	$ 302,290		$ 302,290		$ 302,290	$ 286,680
Accumulated Amortization	92,170		92,170		67,191	34,509
Net Carrying Value	210,120		210,120		235,099	252,171
Amortization expense	8,300		25,000	$ 24,500	32,700	30,500
Impairment of goodwill	0	$ 0	0	0	0	0
Impairment of Intangible Assets	0	$ 0	$ 0	$ 0	0	0
Trademarks
Finite-Lived Intangible Assets [Line Items]
Useful Life			8 years
Gross Value	34,320		$ 34,320		34,320	34,300
Accumulated Amortization	12,383		12,383		9,167	4,859
Net Carrying Value	21,937		$ 21,937		$ 25,153	29,441
Weighted-Average Remaining Useful Life			5 years 1 month 6 days		5 years 9 months 18 days
Customer relationships
Finite-Lived Intangible Assets [Line Items]
Gross Value	214,320		$ 214,320		$ 214,320	206,420
Accumulated Amortization	51,259		51,259		37,564	19,497
Net Carrying Value	163,061		$ 163,061		$ 176,756	$ 186,923
Weighted-Average Remaining Useful Life			9 years		9 years 8 months 12 days
Developed technology
Finite-Lived Intangible Assets [Line Items]
Useful Life			5 years		5 years	5 years
Gross Value	53,560		$ 53,560		$ 53,560	$ 45,960
Accumulated Amortization	28,453		28,453		20,419	10,153
Net Carrying Value	25,107		$ 25,107		$ 33,141	$ 35,807
Weighted-Average Remaining Useful Life			2 years 4 months 24 days		3 years 2 months 12 days
Non-competes
Finite-Lived Intangible Assets [Line Items]
Useful Life			2 years		2 years
Gross Value	90		$ 90		$ 90
Accumulated Amortization	75		75		41
Net Carrying Value	$ 15		$ 15		$ 49
Weighted-Average Remaining Useful Life			3 months 18 days		1 year 1 month 6 days
Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life					12 years
Maximum \| Trademarks
Finite-Lived Intangible Assets [Line Items]
Useful Life					8 years
Maximum \| Customer relationships
Finite-Lived Intangible Assets [Line Items]
Useful Life			12 years		12 years	12 years
Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life					1 year
Minimum \| Trademarks
Finite-Lived Intangible Assets [Line Items]
Useful Life					1 year
Minimum \| Customer relationships
Finite-Lived Intangible Assets [Line Items]
Useful Life			2 years		2 years	2 years

Debt (Details) - USD ($) $ in Thousands				3 Months Ended	9 Months Ended		12 Months Ended
Debt (Details) - USD ($) $ in Thousands	Jul. 27, 2020	Jun. 30, 2020	Apr. 13, 2019	Sep. 30, 2020	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019	Jul. 26, 2020	Jan. 30, 2019	Dec. 31, 2018	Nov. 13, 2017
Debt Instrument [Line Items]
Debt issuance costs					$ 1,264	$ 1,550	$ 1,550
Debt issuance costs in other assets				$ 1,200	1,200
Minimum
Debt Instrument [Line Items]
Commitment fee, as a percent	0.20%
Maximum
Debt Instrument [Line Items]
Commitment fee, as a percent	0.35%
Base Rate [Member]
Debt Instrument [Line Items]
Applicable rate, as a percent		5.50%	7.00%
Base Rate [Member] \| Minimum
Debt Instrument [Line Items]
Applicable rate, as a percent	0.25%
Base Rate [Member] \| Maximum
Debt Instrument [Line Items]
Applicable rate, as a percent	1.00%
Fed Funds Effective Rate Overnight Index Swap Rate [Member]
Debt Instrument [Line Items]
Interest margin, as a percent	0.50%		0.50%
London Interbank Offered Rate (LIBOR) [Member]
Debt Instrument [Line Items]
Interest margin, as a percent	1.00%		1.00%
London Interbank Offered Rate (LIBOR) [Member] \| Minimum
Debt Instrument [Line Items]
Applicable rate, as a percent	1.25%
London Interbank Offered Rate (LIBOR) [Member] \| Maximum
Debt Instrument [Line Items]
Applicable rate, as a percent	2.00%
Term Loan [Member]
Debt Instrument [Line Items]
Maximum borrowing capacity							205,000		$ 205,000		$ 175,000
Minimum increment in term loan facility	$ 5,000
Debt issuance costs in other assets							3,700			$ 3,300
Revolving Credit Facility [Member]
Debt Instrument [Line Items]
Maximum borrowing capacity	150,000						15,000	$ 15,000			$ 15,000
Debt issuance costs				1,300
Debt issuance costs in other assets							$ 200			$ 200
Commitment fee, as a percent							0.50%
Letter of Credit [Member]
Debt Instrument [Line Items]
Maximum borrowing capacity	25,000
Borrowings				$ 1,000	$ 1,000
Commitment fee, as a percent							2.95%
Foreign Line of Credit [Member]
Debt Instrument [Line Items]
Maximum borrowing capacity	$ 50,000
Applicable rate, as a percent		6.50%	8.00%

Commitments and Contingencies (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019	Dec. 31, 2018
Related Party Transaction [Line Items]
Total rent expense	$ 1,300	$ 1,000	$ 4,000	$ 3,000	$ 4,800	$ 3,400
Contractual Obligation, Fiscal Year Maturity [Abstract]
2020	2,100		2,100
2021	9,300		9,300		9,791
2022	12,000		12,000		4,193
2023	3,200		3,200		4,542
Contractual obligation for hosting services					18,869
Minority Owner Of Property Under Operating Lease [Member]
Related Party Transaction [Line Items]
Total rent expense	$ 300	$ 300	$ 800	$ 700	$ 1,300	$ 900

Net Loss per Share (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019	Dec. 31, 2018
Numerator:
Net loss	$ (5,093)	$ (4,670)	$ (13,806)	$ (21,351)	$ (32,600)	$ (36,256)
Weighted-average shares outstanding
Weighted-average shares used to compute net loss per share, basic and diluted	113,203,074	102,791,023	106,333,836	102,727,198	102,752,092	102,325,465
Basic and diluted net loss per share	$ (0.04)	$ (0.05)	$ (0.13)	$ (0.21)	$ (0.32)	$ (0.35)

- Definition

The portion of profit or loss for the period, net of income taxes, which is attributable to the parent.

+ References

+ Details

Net Loss per Share - Antidilutive securities (Details) - shares	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019	Dec. 31, 2018
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potential dilutive securities	9,018,214	5,939,340	9,018,214	5,939,340	7,797,470	6,471,418
Stock options outstanding
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potential dilutive securities	7,727,158	5,913,820	7,727,158	5,913,820	7,760,950	6,445,898
Restricted stock units
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potential dilutive securities	1,291,056	25,520	1,291,056	25,520	36,520	25,520

Long-term incentive plan (Details) - USD ($) $ in Millions	9 Months Ended	12 Months Ended
Long-term incentive plan (Details) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019	Dec. 31, 2018
Long-term incentive plan
Threshold cash return on investment upon termination event to determine vesting of performance shares			$ 1,515.0
Amount agreed to pay employees upon achievement of the plan conditions	$ 7.0	$ 5.9
Recognized compensation expense	$ 0.0	$ 0.0	$ 0.0

Share-based compensation (Details) - shares	9 Months Ended
Share-based compensation (Details) - shares	Sep. 30, 2020	Jul. 21, 2020	Dec. 31, 2019	Nov. 13, 2017
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Aggregate number of shares of common stock to be issued				8,470,000
Common stock reserved for additional grants under the Plan			128,928
Omnibus Incentive Plan 2020 Plan [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Aggregate number of shares of common stock to be issued		14,800,000
Common stock reserved for additional grants under the Plan	13,545,464
Stock Option Plan 2017 Plan [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Aggregate number of shares of common stock to be issued				8,470,000
Common stock reserved for additional grants under the Plan	128,928
Options granted	0

Share-based compensation - Return target options activity (Details) - Performance-based options - USD ($) $ / shares in Units, $ in Thousands	9 Months Ended	12 Months Ended
	Sep. 30, 2020	Dec. 31, 2019	Dec. 31, 2018
Options (in shares)
Outstanding Beginning Balance	3,687,664	2,200,189	2,105,772
Granted		1,653,209	183,884
Outstanding Ending Balance	3,687,664	3,687,664	2,200,189
Weighted Average Exercise Price
Outstanding Beginning Balance	$ 6.75	$ 5.49	$ 5.49
Outstanding Ending Balance	$ 6.75	$ 6.75	$ 5.49
Weighted Average Remaining Contractual Term and Aggregate Intrinsic Value
Remaining term, options outstanding	8 years	8 years 9 months 18 days	8 years 10 months 24 days
Aggregate intrinsic value, options outstanding, beginning	$ 29,908
Aggregate intrinsic value, options outstanding, ending	113,786	$ 29,908
Unrecognized compensation expense
Unrecognized compensation expense	$ 33,000	$ 13,800

Share-based compensation - Restricted stock units (Details) - USD ($) $ / shares in Units, $ in Millions		9 Months Ended	12 Months Ended
	Jul. 21, 2020	Sep. 30, 2020	Dec. 31, 2019	Dec. 31, 2018
Restricted stock (in units)
Outstanding, beginning balance		36,520	25,520	26,840
Granted			36,520	25,520
Outstanding, ending balance			36,520	25,520
Fair Value (Per unit)
Fair value, units outstanding, beginning		$ 12.60	$ 5.87	$ 5.49
Fair value, units granted			12.60	5.87
Fair value, units outstanding, ending			$ 12.60	$ 5.87
Unrecognized compensation expense, RSUs		$ 31.1
Restricted stock units
Restricted stock (in units)
Outstanding, beginning balance		36,520
Granted		1,262,308
Forfeited		(7,772)
Outstanding, ending balance		1,291,056	36,520
Fair Value (Per unit)
Fair value, units outstanding, beginning		$ 12.60
Fair value, units granted		26.00
Fair value, units forfeited		26.00
Fair value, units outstanding, ending		$ 25.62	$ 12.60
Vesting period			1 year
Percentage of RSUs that vest			100.00%
Unrecognized compensation expense, RSUs			$ 0.4
Weighted average period over which unrecognized compensation expense would be recognized		3 years 9 months 18 days
Omnibus Incentive Plan 2020 Plan [Member]
Restricted stock (in units)
Granted	1,256,538
Omnibus Incentive Plan 2020 Plan [Member] \| Restricted stock units
Fair Value (Per unit)
Vesting period		4 years
Stock Option Plan 2017 Plan [Member] \| Restricted stock units
Fair Value (Per unit)
Percentage of RSUs that vest		100.00%

Share-based compensation - Service based options activity (Details) - Service-based options - USD ($) $ / shares in Units, $ in Thousands	9 Months Ended	12 Months Ended
	Sep. 30, 2020	Dec. 31, 2019	Dec. 31, 2018
Options (in shares)
Outstanding Beginning Balance	4,073,286	4,245,709	4,122,070
Granted	0	212,668	535,957
Exercised	(33,792)	(168,391)	(322,851)
Outstanding Ending Balance	4,039,494	4,073,286	4,245,709
Exercisable	2,400,693	1,640,037
Vested or expected to vest	4,039,494	4,073,286
Weighted Average Exercise Price
Outstanding Beginning Balance	$ 5.65	$ 5.51	$ 5.49
Exercised	5.49	5.49	5.49
Outstanding Ending Balance	5.65	5.65	$ 5.51
Exercisable	5.50	5.50
Vested or expected to vest	$ 5.65	$ 5.65
Weighted Average Remaining Contractual Term and Aggregate Intrinsic Value
Remaining term, options outstanding	7 years 3 months 18 days	8 years 1 month 6 days	8 years 10 months 24 days
Remaining term, options exercisable	7 years 2 months 12 days	8 years
Remaining term, options vested or expected to vest	7 years 3 months 18 days	8 years 1 month 6 days
Aggregate intrinsic value, options outstanding, beginning	$ 37,520
Aggregate intrinsic value, options exercised	498	$ 256	$ 123
Aggregate intrinsic value, options outstanding, ending	129,098	37,520
Aggregate intrinsic value, options exercisable	77,080	15,350
Aggregate intrinsic value, options vested or expected to vest	129,098	37,520
Total fair value, options vested in period	$ 1,100	$ 2,400	$ 2,000

Share-based compensation - Share-based compensation expense (Details) - Service-based options - USD ($) $ in Thousands	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019	Dec. 31, 2018
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	$ 2,328	$ 598	$ 3,903	$ 1,816	$ 2,461	$ 2,315
Unrecognized compensation expense	4,000		$ 4,000		$ 6,000
Weighted average period over which unrecognized compensation expense would be recognized			1 year 10 months 24 days		2 years 6 months
Cost of revenues \| Services/Professional Services
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	62		$ 62
Cost of revenues \| Subscription
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	314	38	390	156	$ 194	225
Sales and marketing
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	675	112	897	348	460	529
Research and development
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	523	99	821	284	394	239
General and administrative
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	$ 754	$ 349	$ 1,733	$ 1,028	$ 1,413	$ 1,322

Income taxes (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended		12 Months Ended
Income taxes (Details) - USD ($) $ in Millions	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019	Dec. 31, 2018
Income taxes
Effective income tax rate (as a percent)	26.70%	23.10%	27.00%	23.60%	23.70%	25.10%
Income tax benefit from loss on extinguishment of debt	$ 1.4
Effect of net operating loss carryback charges related to CARES Act			$ 1.6
Accrued liability, CARES Act	$ 2.7		$ 2.7

Related party transactions (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019	Dec. 31, 2018	Jul. 27, 2020	Jul. 26, 2020	Jan. 30, 2019	Nov. 13, 2017
Term Loan [Member]
Related Party Transaction [Line Items]
Debt, Principle amount								$ 205.0	$ 205.0	$ 175.0
Maximum borrowing capacity					$ 205.0				$ 205.0	175.0
Revolving Credit Facility [Member]
Related Party Transaction [Line Items]
Maximum borrowing capacity					15.0		$ 150.0	$ 15.0		$ 15.0
Amount of debt drawn					0.0
JAMF Nation Global Foundation [Member]
Related Party Transaction [Line Items]
Amount of pledges to JAMF Nation Global Foundation	$ 0.0	$ 0.1	$ 0.0	$ 0.2	1.1	$ 0.3
Accrued expenses to JAMF Nation Global Foundation	0.4		0.4		1.0	0.4
Vista [Member]
Related Party Transaction [Line Items]
Expenses incurred for related party transactions		0.3	0.3	0.9	1.0	1.4
Accounts payable to related parties					0.0	0.2
Vista [Member] \| Maximum
Related Party Transaction [Line Items]
Expenses incurred for related party transactions	0.1
Accounts payable to related parties	0.1		0.1
Vista Affiliates [Member]
Related Party Transaction [Line Items]
Expenses incurred for related party transactions	0.2	0.1	0.5	0.4	0.7	0.6
Accounts payable to related parties					0.0	0.0
Revenue from arrangement with related party	0.2	0.2	0.8	0.6	0.7	0.4
Accounts receivable from related party	0.1		0.1		0.0	0.1
Vista Affiliates [Member] \| Term Loan [Member]
Related Party Transaction [Line Items]
Debt outstanding					34.9	36.4
Interest paid on term loan	0.5	$ 0.8	2.1	$ 2.8	3.4	3.7
Vista Affiliates [Member] \| Revolving Credit Facility [Member]
Related Party Transaction [Line Items]
Debt outstanding					$ 0.0	$ 0.0
Vista Affiliates [Member] \| Maximum
Related Party Transaction [Line Items]
Accounts payable to related parties	$ 0.1		$ 0.1